Inside Technical Support Specialist

Inside Technical Support Specialist

Location: Commack, NY Branch | Schedule: Monday-Friday, 8 AM–4:30 PM | Compensation: $75k - $90k Annually

Homans Associates (HA) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. We are the largest distributor of the Mitsubishi Electric brand of Residential Ductless and VRF Commercial products in North America and Latin America. Homans Associates also offers a full line of HVAC residential and commercial equipment, parts, supplies, and accessories. We have locations throughout New England, Up-State New York, the 5 Borrows of NYC, Long Island and New Jersey.

This position is a full-time position working in the Homans Technical Support Group as an Inside Technical Support Specialist with a primary role of providing technical, operation and application support to our contractors/customer base related to all of our ductless or VRF systems and components as well as all unitary product equipment and components. This position will report to the Director of Technical Services.

Company Website: http://www.homans.com/careers

Responsibilities of an Inside Technical Support Specialist:

• Must become proficient with providing technical support for all Bryant, Armstrong, ICP and Mitsubishi equipment, controls, application and components and their operation
• Develop and foster relationships with contractors/customers of Homans Associates for both commercial plan & spec. and design build projects, as well as residential projects
• Must be able to effectively communicate the operation of all equipment and controls to contractors via telephone, email, text or other communication methods
• Assist and support the outside technical support specialists in the field with customer phone support and workload
• Display proficiency with wiring schematics, refrigeration circuit diagrams, blueprint drawings and other related technical documentation, to solve common as well as complex technical issues.
• Must display good working knowledge of airflow in HVAC systems
• This position may require some travel for training and on-site support
• Requirements to attain manufactures qualifications such as DSR, TSA, DSG and DSA.
• Other duties as assigned.

Qualifications for an Inside Technical Support Specialist:

• Minimum requirements are a High School Diploma, and 5+ years of HVAC technical experience with ductless and VRF knowledge preferred but not required
• Must have a good working knowledge of airflow, as well as experience in use and operation of HVAC “tools of the trade”
• Must have a complete working knowledge of controls and their operation in DDC and BMS systems
• Technical knowledge of HVAC service, troubleshooting and installation
• Ability to learn and utilize new software quickly and accurately (* Salesforce, * Bluebeam, *Mitsubishi and Bryant design software, *Mitsubishi Maintenance Tool, Microsoft Office, etc) *Training will be provided
• High sense of urgency, exceptional interpersonal and communication skills.
• Highly energetic, motivated self-starter able to work with minimal direction from management
• Strong business, technical and problem-solving skills needed
• Must exude the utmost of integrity and high-performance standards

Theres no place like Homans!

• Competitive compensation with growth potential
• Career advancement opportunities – internal mobility to expand your role
• Comprehensive benefits (Medical, Dental, Vision, 401k, HSA, PTO, EAP)
• Employer-Paid Life/AD&D Insurance
• Employee Stock Purchase Plan
• Health & Wellness Program

Homans Associates is an Equal Opportunity Employer