Technical Support Specialist

The Technical Support Specialist provides frontline technology support to staff, students, and administrators across the district. This position is responsible for diagnosing and resolving hardware, software, and network issues, assisting with the setup and maintenance of district technology, and ensuring reliable access to instructional and administrative systems. The Technical Support Specialist also plays a key role in supporting classroom technology, providing user training, and maintaining accurate documentation of technology assets and support activities. This role requires strong problem-solving skills, excellent customer service, and the ability to communicate technical information in a clear and supportive manner to non-technical users. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Provide technical assistance and support for district staff, students, and administrators with hardware and software issues. • Install, configure, and maintain computers, printers, classroom technology, and peripheral devices. • Troubleshoot and resolve issues with student devices (e.g., Chromebooks, iPads, laptops) and instructional technology (e.g., projectors, interactive whiteboards). • Support districtwide systems such as email, learning management platforms, and productivity tools. • Maintain accurate records of support requests, solutions, and equipment inventory. • Assist with system updates, software installations, and hardware rollouts. • Escalate complex technical problems to higher-level IT staff or vendors when necessary. • Provide training and guidance to staff and students on proper use of technology resources. • Ensure compliance with district policies, security protocols, and data privacy regulations. • Participate in the setup and support of technology for school events/Board meetings, testing, and other district functions. • Understand and follow safety procedures