Operations Supervisor II

The Operations Supervisor II is responsible for selecting, supervising, and training employees within their assigned branch to ensure safe, professional, and efficient solid waste collection and disposal operations. This role provides active leadership to maintain positive employee relations, uphold high safety standards, and represent GFL Environmental with a professional corporate image in the Kinston, NC market.

Personnel Management & Leadership

• Recruit, interview, hire, train, and discipline product line personnel in accordance with company policies.
• Monitor employee performance and provide ongoing coaching, guidance, and constructive feedback.
• Address team complaints and resolve workplace conflicts or operational problems promptly.
• Maintain positive employee relations and foster a supportive, team-oriented work environment.

Operations & Service Delivery

• Direct daily collection and disposal services to maximize the utilization of personnel and fleet equipment.
• Oversee route efficiency, ensuring daily completion of collection routes, container deliveries, and special/missed stop pick-ups.
• Ensure drivers complete all daily required paperwork, including truck reports, driver logs, and pre/post-trip vehicle inspections.
• Manage driver and helper/toter scheduling to maintain optimal coverage for all routes in the service area.
• Establish and continuously review operational productivity standards; enter daily product line productivity into the operating system.
• Resolve customer complaints and service issues directly to ensure high levels of customer satisfaction.
• Maintain an appropriate inventory of operational and safety supplies (e.g., gloves, Gatorade, safety gear) with General Manager approval.

Safety & Compliance

• Promote an active, preventative safety culture aimed at preventing accidents and injuries.
• Schedule, plan, and conduct monthly safety meetings with operational personnel.
• Ensure strict compliance with all local, state, federal, and CDL driver regulations.
• Conduct regular, routine route observations to verify driver safety and adherence to operational standards.
• Investigate all incidents, accidents, and near-misses promptly and complete all required documentation.
• Ensure proper supply, distribution, and mandatory usage of all Personal Protective Equipment (PPE).

Qualifications & Requirements

Required Education & Experience

• Education: High School Diploma or General Education Degree (GED) required.
• Experience:At least one (1) year of supervisory experience OR one (1) year as a GFL Environmental Lead Driver required.
• Licensing: Valid Driver’s License with a clean driving record.

Preferred Qualifications

• Associate or Bachelor’s degree preferred.
• Prior experience in the waste management, hauling, or transportation industry preferred.
• Prior experience driving commercial trucks or holding an active Commercial Driver’s License (CDL) preferred.

Knowledge, Skills & Abilities

• Strong leadership, interpersonal, and communication skills.
• Ability to multitask, prioritize duties, and solve problems in a fast-paced environment.
• Proficient in basic computer software and operations management software.
• Thorough understanding of DOT regulations, safety compliance, and fleet operations.

Work Environment & Physical Demands

• Operations are conducted in both an office setting and outdoors in varying weather conditions.
• Occasional exposure to outdoor elements, moving mechanical parts, noise, dust, and waste environment.
• Frequent walking, standing, sitting, and occasional lifting of operational materials up to 50 lbs.

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com

Please note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.