Dispatch Supervisor

DISPATCH SUPERVISOR

SUMMARY DESCRIPTION

The Transportation Supervisor oversees the District's Transportation Dispatch operations to ensure safe, efficient, and reliable transportation services. The position supervises dispatch staff, oversees daily transportation communications and field operations, coordinates with internal and external stakeholders, and supports compliance, performance monitoring, and continuous improvement efforts. The position also assists with transportation technology systems, emergency response coordination, and operational decision-making to support effective service delivery.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Supervision & Employee Development

• Directly plans, organizes, and oversees Dispatch division operations.
• Supervises, evaluates, mentors, and develops Dispatch Technicians and support staff.
• Participates in hiring, onboarding, performance evaluations, disciplinary actions, promotions, and personnel recommendations.
• Monitors payroll, attendance, leave, and staffing coverage.
• Provides employee training, coaching, technical guidance, and professional development.
• Maintains knowledge of industry, technical, and legal developments affecting operations.

Dispatch Operations

• Manages daily dispatch operations and coordinates transportation services.
• Assigns and dispatches buses, drivers, substitute drivers, and spare vehicles.
• Oversees bus movement and responds to breakdowns, accidents, emergencies, and service disruptions.
• Determines driver and vehicle readiness and ensures compliance with safety procedures.
• Communicates with drivers and field staff through dispatch communication systems.
• Performs dispatch, opening specialist, and transportation duties as needed, including driving routes when necessary.

Customer Service & Communication

• Serves as liaison with user agencies, affiliated organizations, and local, state, and federal partners.
• Builds and maintains positive working relationships with customers and stakeholders.
• Responds to citizen concerns and investigates complaints regarding transportation safety and service.
• Collaborates with agency representatives to ensure operations align with organizational needs and expectations.
• Provides exceptional customer service and supports effective stakeholder communication.

Compliance, Administration & Continuous Improvement

• Ensures compliance with applicable laws, regulations, policies, and public safety requirements.
• Maintains operational, personnel, and regulatory records and prepares required reports.
• Collects, analyzes, and reports operational and performance data.
• Develops recommendations and performance metrics to improve division effectiveness.
• Audits, updates, and implements dispatch procedures, process maps, and decision trees.
• Collaborates with administration to support strategic planning and continuous improvement initiatives.
• May perform other duties as assigned.

QUALIFICATIONS

Any combination of education and experience that could likely provide the required knowledge and skills is qualifying. A typical way to obtain the knowledge and skills would be:

Education: Equivalent to a High School Diploma required. Associate's degree from an accredited college with major course work in information systems, emergency services, business administration or related field preferred.

Experience: Three (3) years of progressively responsible experience in a telecommunications, emergency, or public safety dispatch center or related environment required. Experience in a K-12 transportation dispatch setting using Global Positioning Systems (GPS), Computer Aided Dispatch (CAD) system, and school bus routing systems preferred. Previous supervisory experience preferred.

Licenses/Certificates: Possession of or ability to obtain a valid Nevada State Class B Commercial Drivers License (CDL) with Passenger and School Bus Endorsements, with a driving record acceptable to the District. CPR Certification required.

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES

Knowledge of:

• Reading, writing, basic math, and verbal communications.
• Nevada Motor Vehicle Code.
• Laws, regulations and practices relating to school bus operations; applicable safety standards and procedures.
• Radio communication rules and procedures.
• Supervisory procedures.
• The operations of complex emergency operations and related systems.
• The use of Computer Assisted Dispatch (CAD) systems.
• The operations of fire, law enforcement, medical, and other public safety agencies and their affiliates.
• Technical systems, terminology, federal, state and local laws and regulations related to public safety dispatch operations.
• Principles and practices of supervision and administration.
• School transportation operations, traffic safety practices, and procedures.

Skill at:

• Utilizing Microsoft Office, CAD, GPS, and routing systems.
• Developing and implementing appropriate goals, objectives, policies, procedures, and work standards related to public safety dispatch operations.
• Establishing and maintaining working relationships with public agencies, regulatory bodies, other municipal employees, and members of the community.
• Researching, analyzing, and developing solutions to administrative and technical problems.
• Researching and analyzing current, pending and future issues pertaining to public safety dispatching and the functioning of radio, telephone and computer systems.
• Training, supervising, clearly communicating, and leading staff.
• Representing the department with tact and professionalism.

Ability to:

• Work effectively within limited deadlines, changing priorities, and conflict situations.
• Use sound judgment in making decisions within scope of authority.
• Establish and maintain effective working relationships with those contacted in the course of work.
• Communicate effectively with all stakeholders.
• Follow verbal and written directions.
• Lead and supervise others.

WORK ENVIRONMENT / PHYSICAL DEMANDS

The work environment and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

• Exposure to weather: Occasionally
• Exposure to loud noises: Occasionally
• Working in confined spaces: Rarely
• Working at heights: Never
• Working with hazardous materials: Rarely

Physical Demands

• Lifting/Carrying: Occasionally
• Standing/Walking: Occasionally
• Bending/Stooping: Occasionally
• Reaching: Rarely
• Pushing/Pulling: Rarely
• Climbing: Rarely
• Fine motor skills: Continuously

Definitions:

• Never: The activity or condition does not occur.
• Rarely: The activity or condition occurs less than 10% of the time.
• Occasionally: The activity or condition occurs 10-30% of the time.
• Frequently: The activity or condition occurs 30-60% of the time.
• Continuously: The activity or condition occurs more than 60% of the time.

THIS JOB SPECIFICATION SHOULD NOT BE CONSTRUED TO IMPLY THAT THESE REQUIREMENTS ARE THE EXCLUSIVE STANDARDS OF THE POSITION. INCUMBENTS MAY BE REQUIRED TO FOLLOW ANY OTHER INSTRUCTIONS, AND TO PERFORM ANY OTHER RELATED DUTIES AS MAY BE REQUIRED BY THEIR SUPERVISOR.

The Washoe County School District is committed to providing a safe and respectful learning and working environment for all students, staff, and visitors. The District prohibits bullying, cyber-bullying, harassment, sexual harassment, and/or discrimination based on an individual's actual or perceived race, color, religion, sex (including pregnancy), national origin, age, sexual orientation, gender identity or expression, genetic information, veterans or military status, marital status, disability or the presence of any sensory, physical or mental handicap in any of its educational programs/activities and employment, or in any program or activity conducted or funded by the U.S. Department of Agriculture. The District prohibits discrimination against any youth group listed in Title 36, as a patriotic society, (i.e. Boy Scouts of America) from access to public school facilities use.

Equal Opportunity Employer Statement

Washoe County School District is proud to be an equal opportunity employer. The Washoe County School District is committed to providing all applicants and employees equal employment opportunities without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, military status, or other characteristics protected by applicable law. Here at Washoe County School District, we are a diverse group of people who honor the differences that drive innovative solutions to meet the needs of our students and employees. We believe that through a culture of inclusivity, we have the power to reflect on the community we serve.

Site(s)

Transportation

Internal Job Number

2026-27-P265879

Salary

Grade 24 - Pro-Tech Salary Schedule

Annual Salary: 60,799 (Entry Step)

Salaries are subject to adjustment and may increase and decrease each fiscal year. New employees hired by Washoe County School District are normally placed on the entry step of the grade of the position. View the salary schedules here.

Range/Grade

24

Additional Job Information

Benefit packages are available for all employees, eligible employees who are regularly scheduled to work 27.5 hours per week or more receive full benefits of the District which include but are not limited to;

• No waiting period on Medical, Dental, Vision and Life Insurance
• Employees may select an insurance plan wherein WCSD contributes 100% of insurance premiums.
• Sick Leave, Holiday Pay and Vacation Pay
• Public Employees Retirement System (PERS)
• Contribution options will be explained in detail during the New Employee Orientation.
• Salary Increases
• Longevity Bonuses
• Guidance Resources
• And More - Visit our Benefits page for more information.

Please be advised health insurance premiums are paid by employees at a prorated percent for those working less than full time.

New employees will be fingerprinted upon hire and will have $58.50 deducted from their first paycheck to help defray the cost of fingerprinting. Fingerprint fees are subject to change.

Any applicant who would like to request a reasonable accommodation in any step of the selection process should contact Human Resources at (775) 348-0321 or email Careers@washoeschools.net