Assistant Veterinary Technician Manager Commu

Job Summary:

The Humane Rescue Alliance seeks an Assistant Veterinary Technician Manager to join a dynamic, supportive and quality-focused medical team providing medical care to animals in the nation’s capital. The Assistant Veterinary Technician Manager provides a wide range of medical care to public-owned animals and manages a team of veterinary assistants and technicians. This role will primarily be based out of our community veterinary clinic in southeast Washington, D.C., where there is a great need for accessible veterinary care. The candidate will oversee clinical support staff operations and work with medical leadership to develop department protocols. The candidate directly supervises veterinary assistants and technicians and reports to the Veterinary Technician Manager.

This role offers a unique opportunity to support animals in need, deepen your understanding of community medicine and treatment on a spectrum of care, and develop your management skills in a supportive environment. Candidates should have strong technical skills, a comprehensive knowledge of veterinary medicine, an interest in supporting a veterinary team and helping others thrive, and a commitment to supporting the needs of DC’s pet owners, regardless of financial or capacity constraints. The ideal candidate will have strong leadership, organizational, customer service, and communication skills and thrive in a fast-paced environment.

Join an organization dedicated to fostering personal growth, providing opportunities for learning, and serving both the animals and owners of our nation’s capital. Candidates must be committed to providing compassionate and high-quality care to all patients, with an emphasis on improving access to care and strengthening the human-animal bond.

Duties and Responsibilities:

Clinical & Technical Support

Perform all duties of a veterinary technician with the highest standards of care and attention to detail.

Train new and existing veterinary support staff in technical skills, daily operations, software systems, and safety protocols.

Perform and assist with humane euthanasia when necessary.

Ensure medical equipment is in good working order, perform quality control measures, and promptly report issues to the Veterinary Technician Manager.

Maintain departmental procedures and protocols regarding humane care and treatment of animals, exam area cleanliness, and safety guidelines.

Assign tasks to volunteers and oversee their daily work.

Administrative & Operational Coordination

Work with Medical department leadership to manage the operation, flow, and protocols of the community medicine clinics, at the Community Veterinary Clinic and other sites.

Update and maintain population management software, patient files, review care plans, and handle other administrative duties, as necessary.

Under the supervision of the Medical Director, review and maintain controlled substance recording.

Collaborate with Medical department leadership to review, update, and implement standard operating procedures (SOPs) to maintain consistency and compliance with organizational and regulatory standards.

Collaborate with Medical department leadership to identify opportunities for workflow improvement, staff training, and operational enhancements.

Serve as a liaison between medical staff and medical leadership to ensure smooth communication and timely resolution of operational challenges.

Leadership & Management

Supervise, mentor, and support veterinary support staff to promote professional growth, performance excellence, and mission alignment.

Coordinate staff scheduling and daily assignments to ensure appropriate coverage across medical, surgical, and community clinic functions.

Meet with the other Assistant Veterinary Technician Managers to discuss your direct reports' progress and the best ways to further their success.

Manage the daily tasks of the Community Veterinary Clinic’s veterinary technicians and veterinary assistants.

Work collaboratively with support staff and staff veterinarians to develop treatment plans that fit clients’ needs.

Participate in recruiting, hiring, and onboarding in collaboration with the Veterinary Technician Manager.

Conduct regular performance evaluations and collaborate with medical department leadership on annual performance evaluations for the medical team.

Work collaboratively with other departments to further HRA’s goals.

Always represent HRA in a professional and courteous manner. Provide quality service to the public, volunteers, and employees recognizing their individual contributions to the success of the organization.

Resolve conflicts that may arise with clients or staff.

Assist the Medical Director and Veterinary Technician Manager with other duties as assigned.

Qualifications and Requirements:

Five or more years of experience as a veterinary technician in an animal hospital or shelter, demonstrating strong organizational skills required.

One or more years of customer service, administrative, or clinic operations experience in a fast-paced environment, with proven ability to train others, prioritize tasks, and maintain efficient workflows.

One or more years of experience in a leadership role overseeing veterinary support staff or clinic operations.

Proficient technical skills, including but not limited to administering medications, phlebotomy, placing IV catheters, surgical support, analyzing blood, urine, and fecal samples.

Knowledge and skill in restraint and handling techniques, general animal safety practices, and ability to recognize animal behavior patterns.

Ability to lead effectively and remain professional in an atmosphere of multiple projects, shifting priorities, and deadline pressures.

Ability to work effectively independently and in a team environment, in an atmosphere of multiple projects, shifting priorities, and deadline pressures. Ability to be flexible, detail-oriented, and able to prioritize.

Excellent interpersonal skills with a customer-service orientation. Ability to communicate in a friendly and professional manner with a variety of individuals representing the public, board members, volunteers, donors, and employees.

Ability to be flexible, detail oriented, and prioritize tasks.

Ability to train, mentor and guide each staff member to their fullest potential.

Demonstrated interest in furthering the knowledge level and skills of oneself and the team.

Previous Fear Free Certification or successful completion of Fear Free Shelter certification within 6 months of hire.

Knowledge of or ability to learn animal shelter and community veterinary clinic procedures and protocols.

Successful completion of a Euthanasia Certification program within 6 months of hire.

Ability to routinely work evenings, weekends, and holidays as scheduled.

Proficient in Microsoft 365, shelter and practice management software, and internet applications.

Passion for the HRA mission, and for caring for all animals regardless of age, breed, temperament, or species.

An interest and ability to support and educate members of the public, free of judgment or bias.

Ability to manage the emotional aspect of work in a veterinary clinic environment in a positive, professional manner.

Physical Requirements and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Ability to lift 50 pounds unassisted regularly, 50+ pounds assisted.

Ability to be comfortable working with cats, dogs, small animals, reptiles, fish, and wildlife.

Ability to perform strenuous physical activity daily, including but not limited to lifting and carrying, reaching, stooping, squatting, and bending. Regularly moves about the facilities to coordinate work. Typically stands, bends, stoops, and crouches while working special events.

Due to the nature of veterinary work, may be exposed to deceased, fractious, or aggressive animals; common allergens; hostile or irate persons; zoonotic or other diseases; unpleasant noises, odors, or sights; and extreme temperatures.

Education and Experience:

Five or more years of experience as a veterinary technician required.

One or more years of customer service or administrative experience preferred.

One or more years of experience in a leadership or supervisory role.

Certified/Licensed Veterinary Technician are encouraged to apply but not a prerequisite.

The Humane Rescue Alliance (HRA) offers a comprehensive benefits package including healthcare, vision, dental and select offerings for pets. Additional information may be provided upon request.

Multilingual candidates are encouraged to apply. A salary premium may be offered for multilingual candidates who demonstrate proficiency in written and oral testing. HRA is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, citizenship status, or sexual orientation. Accommodation will be provided to qualified individuals requiring them.