Jobs in the United States

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Waltham Pest Services

Customer Service Representative

New London, CT, United States

$21 to $24 USD / hour

Apply on careers.walthamservices.com About employer

Applications open in a new tab.

Job details

Pay: $21 to $24 USD / hour
Apply by: Nov 11, 2027
Posting language: English
Posted: Nov 11, 2026

Original job description

Overview

At Waltham Pest Services, our Customer Service Representatives are often the first connection customers make with our team - and that makes this role incredibly important. As New England’s original pest control provider, we’re committed to protecting the health and safety of our communities, and that commitment starts with every conversation you have.

If you enjoy helping people, thrive in a fast paced environment, and want to be part of a company that values its employees as much as its customers, you’ll feel right at home here.

We are currently seeking a Customer Service Representative. This position will be located onsite in our New London, CT branch.

Responsibilities

As a Customer Service Representative, you’ll help customers feel heard, supported, and confident in the solutions we provide. You’ll guide them through scheduling, answer questions, and ensure they receive the exceptional service Waltham is known for. You’ll work closely with our branch teams, helping keep operations running smoothly and creating a positive experience from start to finish.

What You’ll Be Doing

Deliver exceptional support to both customers and internal teams, ensuring every interaction reflects Waltham’s commitment to service
Build and manage daily schedules to keep tasks, projects, and service appointments running smoothly
Assist with Accounts Receivable and Collections by updating account activity and supporting follow up efforts
Proactively communicate with customers, providing timely updates, answers, and follow through
Stay informed on our services and solutions so you can confidently share accurate information
Maintain detailed and organized records using customer service software and internal systems
Respond to inbound leads and referrals to help drive new business opportunities
Partner with management to establish expectations, meet deadlines, and support branch goals
Coordinate service routes to maximize technician efficiency and ensure a seamless customer experience
Support the onboarding of new team members by assisting with training when needed
Demonstrate strong attention to detail while managing multiple tasks in a fast paced environment

What We’re Looking For We’re looking for a customer focused professional who brings patience, accountability, and a genuine desire to help others. You communicate clearly, solve problems with confidence, and take pride in creating a positive experience for every customer and colleague you support.

If you thrive in a fast paced environment, enjoy being part of a collaborative team, and want a role that offers continuous learning and growth, you’ll feel right at home here.

What We Offer We invest in our people because they’re at the heart of everything we do. As part of our team, you’ll receive:

Competitive compensation
Comprehensive benefits: medical, dental, vision, 401(k), stock purchase plan, tuition reimbursement, and more
Paid time off, including holidays, vacation, and sick time
Paid training and industry onboarding
Real opportunities for growth, development, and advancement

Qualifications

Minimum Requirements:

High school diploma or equivalent required; Associate degree preferred
Strong organizational skills with excellent attention to detail
Professional verbal, written, and interpersonal communication skills
Confident phone presence and a customer first mindset
Proficiency in Microsoft Word, Excel, and Outlook
Understanding of customer service principles and best practices
Ability to multitask and stay focused in a high volume environment
Comfort communicating by phone and email with customers and coworkers
Must be at least 18 years old
We will consider for employment all qualified applicants in a manner consistent with applicable federal, state, and local laws

Pay range offered for this role is $21.00 - $24.00 per hour

Waltham Pest Services is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Apply on careers.walthamservices.com About employer

More about this job

Skills

Customer service
Scheduling
Accounts receivable
Communicate with customers
Meet deadlines
Customer experience
Attention to detail
Organizational skills
Communication skills
Microsoft Word
Microsoft Excel
Microsoft Outlook
Multitask
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Jobs in the United States