(USA) Senior Product Manager

Role summary:

We are looking for a Senior Product Manager, Product Strategy & Operations to help our eCommerce and Membership product teams plan, execute, and learn from their work. You will coordinate product operating processes, track progress and performance, and generate insights across the portfolio. This is an individual contributor role suited to someone who brings strong analytical and organizational skills and wants to develop their experience in product strategy and operations. You will work with product leaders and cross-functional partners to turn data and team updates into clear findings, surface issues, and follow through on actions.

About the team:

The Product Strategy & Operations team supports the eCommerce and Membership product portfolio. We help product leaders connect customer and business goals to product priorities, assess progress, and identify where leadership attention is needed. Our work spans planning, roadmap reviews, launch tracking, portfolio performance, and cross-team coordination. We bring together information from across the organization to understand what is changing, why it matters, and what actions to consider.

What you'll do:

• Support product planning and reviews by gathering inputs, preparing materials, documenting decisions, and tracking actions.
• Track initiatives, launches, milestones, risks, and dependencies, keeping portfolio information current and surfacing issues.
• Generate portfolio insights by connecting business metrics, product performance, experiments, customer feedback, and team updates.
• Build dashboards and reports; validate data and explain gaps.
• Support launch and experiment reviews, tracking outcomes and lessons.
• Improve processes through simpler workflows, templates, documentation, and automation.
• Prepare concise leadership summaries and coordinate with product, engineering, analytics, research, and business partners to resolve issues, clarify next steps, and ensure agreed actions are completed across the portfolio.

What you'll bring:

• Experience in operations, analytics, research, program coordination, or related fields.
• Strong analytical skills, including data validation, performance tracking, and translating findings into recommendations.
• Ability to coordinate workstreams, maintain information, manage deadlines, and follow through.
• Curiosity about customers and product performance, with sound judgment when evidence is incomplete.
• Experience improving processes, troubleshooting issues, and creating repeatable workflows.
• Clear communication, including summarizing complex information and explaining business implications.
• Ability to use AI tools for research, analysis, writing, and workflow improvement while verifying outputs.
• A collaborative approach and comfort navigating ambiguity.
• Bachelor’s degree in business, analytics, economics, or related fields, or equivalent experience.