(USA) Principal, Software Engineer

Job Description

Role summary:

The (USA) Principal, Software Engineer leads the design and delivery of scalable platform capabilities, driving innovation in cloud-native architectures and AI/ML integration. This role oversees the full software development lifecycle across multiple teams, ensuring high availability, reliability, and performance of distributed systems. The position requires strategic technical leadership, mentorship, and collaboration with cross-functional stakeholders to translate complex business needs into effective solutions. The Principal Engineer champions continuous improvement, architectural excellence, and operational metrics to support long-term platform evolution and business objectives.

About the team:

The Customer Engagement Services Technology team develops advanced customer service solutions impacting millions globally. It includes software engineers, data scientists, and machine learning experts focused on innovative Generative AI applications within complex enterprise environments. As part of Walmart Global Tech’s Enterprise Business Systems, the team collaborates closely with product, business, and UX partners to deliver measurable business value. Emphasizing scalable, secure, and maintainable software design, the team drives continuous improvement and operational excellence to support Walmart’s mission of helping customers save money and live better.

What you'll do:

• Lead platform engineering efforts delivering scalable infrastructure, reusable tooling, and AI/ML frameworks aligned with strategic roadmaps.
• Drive full software development lifecycle across multiple teams, ensuring high availability, fault tolerance, and real-time data processing.
• Architect and implement cloud-native distributed systems integrating AI agents and model-driven design to enhance product capabilities.
• Provide technical leadership and mentorship, influencing architectural standards and promoting engineering excellence.
• Collaborate with stakeholders to define technical requirements, operational metrics, and deliver solutions meeting quality and business objectives.
• Foster continuous improvement by adopting innovative technologies and optimizing development processes.

What you'll bring:

• Experience in platform engineering, delivering scalable infrastructure and reusable tooling aligned with strategic roadmaps.
• Proven expertise in cloud-native architecture and distributed system design ensuring high availability and fault tolerance.
• Strong proficiency in software development and lifecycle management, including CI/CD, testing, monitoring, and incident response.
• Demonstrated ability to architect AI/ML integrated applications using languages such as Python and Java.
• I am skilled in applying model-driven design and leveraging development tools to enhance velocity and quality.
• Effective technical leadership and mentorship, promoting engineering excellence and innovation across teams.
• Excellent collaboration and communication skills to engage cross-functional stakeholders and drive alignment.
• Adaptability to change with a focus on continuous improvement and OE.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see https://one.walmart.com/notices.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart.

The annual salary range for this position is $143,000.00 - $286,000.00

Additional compensation includes annual or quarterly performance bonuses.

Additional compensation for certain positions may also include :

• Stock.