Jobs in the United States

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Added 1 min ago
Hotel On Site Manager
Sandpiper Property Mgt
Austin, TX
…to solicit feedback, monitor social media, and ensure prompt resolution of issues. Ensure the security needs of the guests, staff, and property are…
Added 1 min ago
TP
Client Support – Associate
The Planet Group
Coppell, TX
- $25 to $28 USD / hour
Demonstrated experience delivering excellent problem resolution, organizational and follow-up skills
Added 4 mins ago
HF
Admissions Associate II
Henry Ford College (MI)
Dearborn, MI
- $17.73 to $21.16 USD / hour
Henry Ford College presents an opportunity for an Admissions Associate II.
Added 8 mins ago
Medicaid Implementation Senior Project Manager
Humana Insurance Company
Work at Home, NC · Work at Home, OK · Work at Home, VA · Work at Home, FL · Work at Home, LA · Work at Home, MI
Works creatively and analytically in a problem-solving environment demonstrating teamwork, innovation, and excellence.
Added 8 mins ago
Software Engineer
Humana Inc.
Remote, United States
…engineering efficiency. The ideal candidate will bring strong problem-solving skills, responsible technical judgment, and demonstrated achievements such as reducing defects, improving…
Added 9 mins ago
NF
IT Expert - Tier 1
Net Friends, Inc.
Durham, NC
- $45,000 to $50,000 USD / year
…completed by an individual taking full ownership of them through resolution; this role requires a person who can be relied upon to be a primary tech with a passion for providing great…
Added 10 mins ago
Assistant Clinical Manager - Postpartum
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Takes initiative with problem resolution and conflict management when presented with issues/concerns
Added 12 mins ago
VO
Diagnostic Success Partner-Texas
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Remote, United States
- $74,000 to $84,000 USD / year
Possess strong problem-solving skills but is also able to effectively route issues to the proper associates for resolution.
Added 12 mins ago
Dealer Communication Coordinator
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Communications Servicing with Higher Level Problem Solving – 60%
Added 12 mins ago
Global Meetings & Events Manager, Meeting Planning
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Added 13 mins ago
Supervisor of Lock Shop and Access Control
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Added 13 mins ago
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Added 13 mins ago
Senior Data Solutions Analyst
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Added 13 mins ago
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Maintain linked ServiceNow and Jira records with ownership, actions, communications, dependencies, restoration, resolution, and closure evidence.
Added 13 mins ago
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BIM Designer
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- $98,000 to $108,000 USD / year
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Added 15 mins ago
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Added 20 mins ago
GSD Global Support Tech Generalist, English with Portuguese Required
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Utilize remote support tools to assist users with troubleshooting and resolution.
Added 24 mins ago
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Accounts Payable Associate
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Manage vendor onboarding, maintenance, and issue resolution
Added 27 mins ago
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Specialist, Consumer Banking
Synchrony Bank
Charlotte Engagement Hub, NC · Orlando Engagement Hub, FL
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Research and resolve account issues using multiple electronic systems to ensure a complete and timely resolution.
Added 27 mins ago
Registered Nurse - Oncology Infusion
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Participates in problem-solving activities at the unit level by identifying the problem and collaboratively working toward resolution.
Added 27 mins ago
EHR Application Analyst
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Log, track, and manage support requests in the service management system, ensuring timely documentation and resolution.
Added 29 mins ago
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Registered Nurse - PART TIME Mid-Shift
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- Part-time
…physical/psychosocial responses to nursing intervention and progress towards problem…
Added 29 mins ago
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Registered Nurse - Infusion Center - (Part-time)
TwelveStone Health Partners Inc
West Columbia, SC
- Part-time
…physical/psychosocial responses to nursing intervention and progress towards problem…
Added 29 mins ago
TH
Registered Nurse - Infusion Center - Part-time
TwelveStone Health Partners Inc
Cookeville, TN
- Part-time
…physical/psychosocial responses to nursing intervention and progress towards problem…
Added 29 mins ago
Associate IT Operations Analyst
(USA) Nalco Company LLC
IL
…troubleshooting 3D TRASAR and Nalco field equipment and delivering problem-solving support that drives a high level of customer satisfaction. If you are a technical professional who enjoys…

Walmart

Senior Resolution Coordinator, Contact Center

Bentonville, AR, United States

$16 to $28 USD / hour

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Job details

Pay: $16 to $28 USD / hour
Posting language: English
Posted: Oct 29, 2026

Original job description

Position Summary...

What you'll do...

Role summary:

The Senior Resolution Coordinator in the Contact Center plays a critical role in managing complex customer inquiries and escalations by applying advanced problem-solving and communication skills. This position involves collaborating with internal stakeholders to implement process improvements, analyzing data to identify trends, and ensuring timely resolution of issues. The role requires a thorough understanding of customer service operations, ticketing systems, and escalation protocols to deliver accurate information and support. The coordinator contributes to enhancing operational efficiency while maintaining adherence to company policies and quality standards.

About the team:

The Seller Support Contact Center team delivers dependable assistance to sellers on Walmart Marketplace through various channels, prioritizing accuracy, responsiveness, and professionalism. The team emphasizes solution-focused service and strong relationship-building to support associate growth. Collaboration and clear communication are key to enhancing the associate experience continuously. Committed to service excellence, the team utilizes performance metrics, problem-solving abilities, and customer service expertise to maintain an efficient environment that meets business goals and effectively supports associates in their roles.

What you'll do:

Provide accurate and timely customer service by addressing live contact inquiries and operational support requests.
Monitor and respond to escalated issues using established tools and escalation matrices.
Collaborate with stakeholders to implement solutions and drive process improvements within contact center operations.
Analyze data and key metrics to identify root causes and recommend enhancements.
Document workflows, resource needs, and dependencies to support operational efficiency.
Apply problem-solving techniques to resolve complex customer and business challenges.
Communicate clearly across multiple channels, adhering to company protocols and quality standards.

What you'll bring:

Proven experience in customer service operations within contact center environments, including handling escalations and specialty processes.
Strong problem-solving skills with the ability to analyze data, identify root causes, and recommend effective solutions.
Excellent communication skills, capable of delivering clear, concise information across multiple channels.
Knowledge of process improvement methodologies and the ability to implement enhancements based on performance metrics and customer feedback.
Proficiency in using ticketing systems, reporting tools, and data visualization techniques to support decision-making.
Ability to collaborate effectively with stakeholders to drive resolution and operational excellence.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices . Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart (https://one.walmart.com/) .

The hourly wage range for this position is $16.00 - $28.00* *The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

6 months experience addressing and responding to customer requests in a contact center or retail industry environment.

6 months experience with basic computer processing/data entry software.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

In retail, contact center operations, or a related area

Primary Location...

608 Sw 8Th St., Bentonville, AR 72712-6207, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.

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