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IT Project Manager - Fulltime - Tampa, FL
SUNSHINE ENTERPRISE USA LLC
Tampa, FL
- Full-time
IT Project Manager to manage and coordinate technical resources involved in the
Added 5 mins ago
TG
IT INFRASTRUCTURE SERVICES MANAGER
The GEO Group
Boulder, CO
- $150,000 USD / year
The IT Infrastructure Services Manager leads the design, deployment, and support of cloud and on-premises infrastructure, including networks, servers, and telecom systems. Manages a team of…
Added 9 mins ago
SC
(USA) Area Manager
Sam's Club
GROVEPORT, OH
- $65,500 to $98,000 USD / year
…completed on existing systems and tracking inventory and ordering system components as neededManages the troubleshooting of systems applications by working on systems problem resolution…
Added 11 mins ago
W
Senior Manager, Operations - Knowledge Management
Walmart
BENTONVILLE, AR
- $90,000 to $180,000 USD / year
Lead the selection, implementation, integration, and ongoing optimization of a modern, AI-native knowledge management system.
Added 12 mins ago
Oncology Nurse Navigator for Breast Cancer - Life With Cancer
Inova
Fairfax, VA
…cancer patients. Guides patient and family through the health system from diagnosis, testing, treatment and follow-up care to assist patients with navigating the continuum of care. Acts as…
Added 28 mins ago
IT Project Manager
SUNSHINE ENTERPRISE USA LLC
Colorado Springs, CO
with enterprise system implementation lifecycles.
Added 35 mins ago
Supply Management Specialist
Defense Logistics Agency
Albany, GA
Added 57 mins ago
People and Culture Senior Manager / Starkville, MS
Southwire Company, LLC
Starkville, MS
Added 57 mins ago
Plant Quality Manager
Fairbanks Scales Inc.
Meridian, MS
Ensures compliance and effectiveness of the quality management system, while continuously improving products and processes to drive towards zero defects, customer satisfaction, and cost of…
Added 57 mins ago
Fraud Risk Analyst / R017902 / Gulfport, MS
Hancock Bank
Gulfport, MS
Added 58 mins ago
IP
HSE Manager
Integrated Power Ser
Denver, CO
- $40,123 USD / year
The Denver-Kingston Service Center is seeking an HSE Manager who will develop, implement, and maintain processes for health, safety, and the environment. This role supports all Service…
Added 58 mins ago
UO
HR IT Program Manager
University of Colorado Denver
Boulder, CO
- $109,000 to $119,000 USD / year
The HRIT Program Manager serves as a domain expert for key enterprise HR platforms supporting the Boulder campus. This role maintains a comprehensive understanding of HR-supported…
Added 58 mins ago
UO
Senior Systems Engineering / Deputy Project Systems Engineer
University of Colorado Denver
Boulder, CO
- $120,416 to $189,585 USD / year
Contribute to the system implementation approach and operational concept
Added 58 mins ago
RC
Assistant Quality Manager
Ryan Companies US, Inc.
Denver, CO
- $40,123 USD / year
Monitor deficiencies and assist the Project Team to verify effective implementation of corrective actions for each deficiency.
Added 1 hour ago
DH
Emergency Medicine Associate Residency Program Director
Denver Health
Denver, CO
- $286,200 to $346,400 USD / year
Added 1 hour ago
Z
Clinical Implementation Specialist I
Zoll
Denver, CO
- $92,000 to $128,000 USD / year
…be a part of ZOLL!Job Type: Remote Job SummaryThe Clinical Implementation Specialist (CIS) will coordinate post-sale customer education and training initiatives, and act as the clinical and…
Added 1 hour ago
DH
Emergency Medicine Associate Residency Program Director
Denver Health
Denver, CO
- $286,200 to $346,400 USD / year
Added 1 hour ago
SourceBlue Business Center Procore Manager
Turner Construction
Denver, CO
Added 1 hour ago
Clinical Informaticist (EPIC) - Health Information Systems - IT-Clinical
Rady Children's Health
San Diego, CA
…department and healthcare professionals. They design and implement system solutions to improve the full spectrum of health care services from scheduling, direct patient care, ancillary…
Added 1 hour ago
BU
Assistant Safety Manager
Benchmark Utility Services
Shreveport, LA
- $76,000 to $90,000 USD / year
Assists in the implementation and monitoring of the company’s Safety and Health Management System (SHMS)
Added 1 hour ago
BU
Assistant Safety Manager
Benchmark Utility Services
Sterling, VA
- $76,000 to $90,000 USD / year
Assists in the implementation and monitoring of the company’s Safety and Health Management System (SHMS)
Added 1 hour ago
BU
Assistant Safety Manager
Benchmark Utility Services
Fredericksburg, VA
- $76,000 to $90,000 USD / year
Assists in the implementation and monitoring of the company’s Safety and Health Management System (SHMS)
Added 1 hour ago
BU
Assistant Safety Manager
Benchmark Utility Services
Culpeper, VA
- $76,000 to $90,000 USD / year
Assists in the implementation and monitoring of the company’s Safety and Health Management System (SHMS)
Added 1 hour ago
Supply Management Specialist
Defense Logistics Agency
Anniston, AL
Added 1 hour ago
MS
Field Engineer - Emergency Call Handling
Motorola Solutions, Inc.
Denver, CO
- $75,000 to $85,000 USD / year
The Emergency Call Handling (ECH) Field Engineer will report to the ECH Field Engineer Manager. The Field Engineer is ultimately accountable for the system being implemented based on the…

Walmart

Senior Manager, Operations - Knowledge Management

BENTONVILLE, AR, United States

$90,000 to $180,000 USD / year

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Job details

Pay: $90,000 to $180,000 USD / year
Posting language: English
Posted: Nov 8, 2026

Original job description

Knowledge Strategy & Governance

Define and execute a global knowledge management strategy, operating model, and roadmap across Seller Support and Risk Operations.
Establish governance frameworks, content ownership, decision rights, documentation standards, and service-level agreements with business stakeholders.
Partner directly with Risk, Seller Support, Policy, Product, and Technology leaders to anticipate changes, resolve dependencies, and ensure knowledge readiness for business initiatives.
Proactively identify conflicting policies, inconsistent guidance, and knowledge gaps, driving resolution with accountable business owners.

Knowledge Architecture & Content Operations

Own the end-to-end lifecycle of knowledge articles and reference materials, including development, validation, publishing, maintenance, and retirement.
Establish and optimize taxonomy, metadata, categorization, information architecture, and content relationships to improve discoverability, reuse, and accuracy.
Lead knowledge inventory rationalization, content cleanup, SME validation, and migration to a modern knowledge management platform.
Establish efficient intake, approval, and publishing workflows that support rapid business changes without compromising quality.
Develop accessible, audience-centered knowledge experiences, including visual summaries and other formats that improve comprehension and awareness.

Knowledge Technology & AI Enablement

Lead the selection, implementation, integration, and ongoing optimization of a modern, AI-native knowledge management system.
Partner with Product and Engineering to embed trusted, permission-aware knowledge into associate workflows and AI-assisted support.
Establish standards for knowledge retrieval, source reliability, version control, access permissions, and AI-generated answer quality.
Identify opportunities to automate content maintenance, approval routing, publishing, and knowledge distribution.
Ensure knowledge architecture supports both human associates and AI systems while maintaining appropriate governance and controls.

Global Scalability & Regionalization

Establish a global knowledge operating model that balances consistent standards with country-specific policies, languages, regulatory requirements, and operational practices.
Define governance for regional content variations, translation, localization, and role-based access across internal teams and BPO partners.
Partner with regional leaders to ensure knowledge remains accurate, relevant, and accessible as Marketplace expands into new countries.

Knowledge Intelligence & Business Impact

Establish KPIs and reporting for knowledge quality, search effectiveness, article helpfulness, change cycle time, adoption, and productivity.
Use content analytics, associate feedback, search behavior, and operational data to identify knowledge gaps, recurring issues, and opportunities for improvement.
Surface knowledge-related risks and insights to business leaders, including contradictory guidance, unclear procedures, and documentation gaps.
Connect knowledge effectiveness to operational outcomes, including associate proficiency, case handling efficiency, quality, and seller experience.

People Leadership & Operational Excellence

Lead, coach, and develop a high-performing team of knowledge professionals, establishing clear expectations, accountability, and development pathways.
Assess team capabilities, capacity, and organizational design to improve productivity and support a scalable operating model.
Leverage AI, automation, and process improvements to reduce administrative effort, eliminate rework, and increase speed and quality.
Establish strong cross-functional ways of working with Instructional Design, Facilitation, Program Management, and Communication & Engagement while maintaining clear ownership of knowledge deliverables.

What You'll Bring

Demonstrated experience leading knowledge management, content strategy, knowledge operations, or related enterprise functions.
Strong expertise in knowledge architecture, taxonomy, metadata, content governance, and enterprise knowledge management platforms.
Experience building or transforming knowledge ecosystems, including platform implementation, migration, and operational optimization.
Understanding of AI-powered knowledge retrieval, retrieval-augmented generation (RAG), and the requirements for accurate, governed AI-assisted answers.
Proven ability to establish executive partnerships, influence cross-functional decisions, and drive accountability across business functions.
Experience leading and developing teams, managing performance, and optimizing resources and capacity.
Strong analytical skills with experience defining KPIs, measuring effectiveness, and connecting knowledge performance to business outcomes.
Ability to lead through ambiguity, balance strategic transformation with operational execution, and deliver at speed without compromising quality.
Experience supporting global service operations, contact centers, multilingual environments, or BPO partnerships preferred.

What Success Looks Like A globally scalable Knowledge Management function with a trusted source of truth, clear governance, measurable performance, and efficient content operations. Associates can find and apply accurate information when they need it, business leaders have visibility into knowledge gaps and risks, and AI-enabled systems can reliably consume governed knowledge to improve operational performance and the seller experience.

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