Jobs in the United States

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Added 5 mins ago
Registered Nurse- Ambulatory Surgery SDS/PACU - Intermittent
Veterans Affairs, Veterans Health Administration
Indianapolis, IN
Added 7 mins ago
Head Chef
Boca Recovery Center
Pompano Beach, FL
…nutritious and comforting meals that contribute to the healing…
Added 7 mins ago
BM
District Manager of Retail Sales & Operations Blufox Mobile- Maryland
Blufox Mobile
Bel Air, MD
- $80,000 to $110,000 USD / year
District Manager | Retail Operations Leader | Multi-Unit Sales Management | Xfinity Retail
Added 7 mins ago
Head Chef
Boca Recovery Center
Springfield, MA
…nutritious and comforting meals that contribute to the healing…
Added 7 mins ago
District Manager of Retail Sales & Operations- Boston Area
Blufox Mobile
Boston, MA
District Manager | Retail Operations Leader | Multi-Unit Sales Management | Xfinity Retail
Added 7 mins ago
BM
District Manager of Retail Sales & Operations Blufox Mobile- Indiana
Blufox Mobile
Anderson, IN
- $80,000 to $110,000 USD / year
District Manager | Retail Operations Leader | Multi-Unit Sales Management | Xfinity Retail
Added 7 mins ago
BM
District Manager of Retail Sales & Operations Blufox Mobile- Maryland
Blufox Mobile
Towson, MD
- $80,000 to $110,000 USD / year
District Manager | Retail Operations Leader | Multi-Unit Sales Management | Xfinity Retail
Added 7 mins ago
BM
District Manager of Retail Sales & Operations Blufox Mobile- Maryland
Blufox Mobile
Salisbury, MD
- $80,000 to $110,000 USD / year
District Manager | Retail Operations Leader | Multi-Unit Sales Management | Xfinity Retail
Added 7 mins ago
BM
District Manager of Retail Sales & Operations Blufox Mobile- Michigan
Blufox Mobile
Battle Creek, MI
- $80,000 to $110,000 USD / year
District Manager | Retail Operations Leader | Multi-Unit Sales Management | Xfinity Retail
Added 7 mins ago
BM
District Manager of Retail Sales & Operations Blufox Mobile- Michigan
Blufox Mobile
Lansing, MI
- $80,000 to $110,000 USD / year
District Manager | Retail Operations Leader | Multi-Unit Sales Management | Xfinity Retail
Added 7 mins ago
BM
District Manager of Retail Sales & Operations Blufox Mobile- Indiana
Blufox Mobile
Avon, IN
- $80,000 to $110,000 USD / year
District Manager | Retail Operations Leader | Multi-Unit Sales Management | Xfinity Retail
Added 7 mins ago
BM
District Manager of Retail Sales & Operations Blufox Mobile- Indiana
Blufox Mobile
Columbus, IN
- $80,000 to $110,000 USD / year
District Manager | Retail Operations Leader | Multi-Unit Sales Management | Xfinity Retail
Added 7 mins ago
BM
District Manager of Retail Sales & Operations Blufox Mobile- Indiana
Blufox Mobile
Muncie, IN
- $80,000 to $110,000 USD / year
District Manager | Retail Operations Leader | Multi-Unit Sales Management | Xfinity Retail
Added 7 mins ago
District Manager of Retail Sales & Operations Blufox Mobile- Central PA
Blufox Mobile
Carlisle, PA
District Manager | Retail Operations Leader | Multi-Unit Sales Management | Xfinity Retail
Added 7 mins ago
District Manager of Retail Sales & Operations Blufox Mobile- Central PA
Blufox Mobile
Hershey, PA
District Manager | Retail Operations Leader | Multi-Unit Sales Management | Xfinity Retail
Added 7 mins ago
District Manager of Retail Sales & Operations Blufox Mobile- Central PA
Blufox Mobile
Hanover, PA
District Manager | Retail Operations Leader | Multi-Unit Sales Management | Xfinity Retail
Added 7 mins ago
District Manager of Retail Sales & Operations Blufox Mobile- VA/GA
Blufox Mobile
Martinsburg, WV
District Manager | Retail Operations Leader | Multi-Unit Sales Management | Xfinity Retail
Added 7 mins ago
District Manager of Retail Sales & Operations Blufox Mobile- Central PA
Blufox Mobile
York, PA
District Manager | Retail Operations Leader | Multi-Unit Sales Management | Xfinity Retail
Added 7 mins ago
District Manager of Retail Sales & Operations- Boston Area
Blufox Mobile
Weymouth, MA
District Manager | Retail Operations Leader | Multi-Unit Sales Management | Xfinity Retail
Added 7 mins ago
District Manager of Retail Sales & Operations- Boston Area
Blufox Mobile
Hyannis, NE
District Manager | Retail Operations Leader | Multi-Unit Sales Management | Xfinity Retail
Added 7 mins ago
District Manager of Retail Sales & Operations- Boston Area
Blufox Mobile
Saugus, MA
District Manager | Retail Operations Leader | Multi-Unit Sales Management | Xfinity Retail
Added 7 mins ago
District Manager of Retail Sales & Operations- Boston Area
Blufox Mobile
Roxbury, CT
District Manager | Retail Operations Leader | Multi-Unit Sales Management | Xfinity Retail
Added 18 mins ago
TC
Store Lead - Southshore - Part time
The Childrens Place, Inc.
United States
- Part-time
The Store Lead will be responsible for supporting the Store Leadership Team by completing cash-wrap operations, opening and closing procedures, and acting as Leader on Duty (LOD). The Store…
Added 23 mins ago
W
(USA) Store Manager - Supercenter
Walmart
JACKSBORO, TN
- $110,000 to $170,000 USD / year
…Academy training format and maintaining a high level ofcustomer service within the facility serving as a visible operations champion in the Academy program for example welcoming and…
Added 24 mins ago
W
(USA) Store Manager - Supercenter
Walmart
MARYSVILLE, OH
- $110,000 to $170,000 USD / year
…Academy training format and maintaining a high level ofcustomer service within the facility serving as a visible operations champion in the Academy program for example welcoming and…

Walmart

Senior Manager, Operations - Knowledge Management

BENTONVILLE, AR, United States

$90,000 to $180,000 USD / year

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Job details

Pay: $90,000 to $180,000 USD / year
Posting language: English
Posted: Nov 8, 2026

Original job description

Knowledge Strategy & Governance

Define and execute a global knowledge management strategy, operating model, and roadmap across Seller Support and Risk Operations.
Establish governance frameworks, content ownership, decision rights, documentation standards, and service-level agreements with business stakeholders.
Partner directly with Risk, Seller Support, Policy, Product, and Technology leaders to anticipate changes, resolve dependencies, and ensure knowledge readiness for business initiatives.
Proactively identify conflicting policies, inconsistent guidance, and knowledge gaps, driving resolution with accountable business owners.

Knowledge Architecture & Content Operations

Own the end-to-end lifecycle of knowledge articles and reference materials, including development, validation, publishing, maintenance, and retirement.
Establish and optimize taxonomy, metadata, categorization, information architecture, and content relationships to improve discoverability, reuse, and accuracy.
Lead knowledge inventory rationalization, content cleanup, SME validation, and migration to a modern knowledge management platform.
Establish efficient intake, approval, and publishing workflows that support rapid business changes without compromising quality.
Develop accessible, audience-centered knowledge experiences, including visual summaries and other formats that improve comprehension and awareness.

Knowledge Technology & AI Enablement

Lead the selection, implementation, integration, and ongoing optimization of a modern, AI-native knowledge management system.
Partner with Product and Engineering to embed trusted, permission-aware knowledge into associate workflows and AI-assisted support.
Establish standards for knowledge retrieval, source reliability, version control, access permissions, and AI-generated answer quality.
Identify opportunities to automate content maintenance, approval routing, publishing, and knowledge distribution.
Ensure knowledge architecture supports both human associates and AI systems while maintaining appropriate governance and controls.

Global Scalability & Regionalization

Establish a global knowledge operating model that balances consistent standards with country-specific policies, languages, regulatory requirements, and operational practices.
Define governance for regional content variations, translation, localization, and role-based access across internal teams and BPO partners.
Partner with regional leaders to ensure knowledge remains accurate, relevant, and accessible as Marketplace expands into new countries.

Knowledge Intelligence & Business Impact

Establish KPIs and reporting for knowledge quality, search effectiveness, article helpfulness, change cycle time, adoption, and productivity.
Use content analytics, associate feedback, search behavior, and operational data to identify knowledge gaps, recurring issues, and opportunities for improvement.
Surface knowledge-related risks and insights to business leaders, including contradictory guidance, unclear procedures, and documentation gaps.
Connect knowledge effectiveness to operational outcomes, including associate proficiency, case handling efficiency, quality, and seller experience.

People Leadership & Operational Excellence

Lead, coach, and develop a high-performing team of knowledge professionals, establishing clear expectations, accountability, and development pathways.
Assess team capabilities, capacity, and organizational design to improve productivity and support a scalable operating model.
Leverage AI, automation, and process improvements to reduce administrative effort, eliminate rework, and increase speed and quality.
Establish strong cross-functional ways of working with Instructional Design, Facilitation, Program Management, and Communication & Engagement while maintaining clear ownership of knowledge deliverables.

What You'll Bring

Demonstrated experience leading knowledge management, content strategy, knowledge operations, or related enterprise functions.
Strong expertise in knowledge architecture, taxonomy, metadata, content governance, and enterprise knowledge management platforms.
Experience building or transforming knowledge ecosystems, including platform implementation, migration, and operational optimization.
Understanding of AI-powered knowledge retrieval, retrieval-augmented generation (RAG), and the requirements for accurate, governed AI-assisted answers.
Proven ability to establish executive partnerships, influence cross-functional decisions, and drive accountability across business functions.
Experience leading and developing teams, managing performance, and optimizing resources and capacity.
Strong analytical skills with experience defining KPIs, measuring effectiveness, and connecting knowledge performance to business outcomes.
Ability to lead through ambiguity, balance strategic transformation with operational execution, and deliver at speed without compromising quality.
Experience supporting global service operations, contact centers, multilingual environments, or BPO partnerships preferred.

What Success Looks Like A globally scalable Knowledge Management function with a trusted source of truth, clear governance, measurable performance, and efficient content operations. Associates can find and apply accurate information when they need it, business leaders have visibility into knowledge gaps and risks, and AI-enabled systems can reliably consume governed knowledge to improve operational performance and the seller experience.

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