Jobs in the United States

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Added 5 mins ago
W
(USA) Store Manager - Supercenter
Walmart
JACKSBORO, TN
- $110,000 to $170,000 USD / year
…facility serving as a visible operations champion in the Academy program for example welcoming and introductions tonew trainee group speaking on relevant business experience acting as an…
Added 6 mins ago
W
(USA) Store Manager - Supercenter
Walmart
MARYSVILLE, OH
- $110,000 to $170,000 USD / year
…facility serving as a visible operations champion in the Academy program for example welcoming and introductions tonew trainee group speaking on relevant business experience acting as an…
Added 7 mins ago
W
USA) Operations Manager, Procurement
Walmart
LANCASTER, TX
- $84,000 to $126,000 USD / year
…coherent stories to influence decisionsProvide recommendations to business stakeholders to solve complex business issues ie How the business operates suggest what skills are needed how does…
Added 7 mins ago
W
(USA) Store Manager - Supercenter
Walmart
HAZLEHURST, MS
- $110,000 to $170,000 USD / year
…facility serving as a visible operations champion in the Academy program for example welcoming and introductions tonew trainee group speaking on relevant business experience acting as an…
Added 7 mins ago
W
Area Manager - Floor-2
Walmart
PEDRICKTOWN, NJ
- $65,500 to $98,000 USD / year
…shopping experience for customers around the country? The Area Manager is a critical operational role within our distribution & fulfillment centers that thinks strategically and leads…
Added 7 mins ago
W
(USA) Store Manager - Supercenter
Walmart
NASHVILLE, TN
- $110,000 to $170,000 USD / year
…facility serving as a visible operations champion in the Academy program for example welcoming and introductions tonew trainee group speaking on relevant business experience acting as an…
Added 8 mins ago
W
(USA) Pharmacy Manager, Store # 01483
Walmart
YANKTON, SD
- $112,000 to $197,000 USD / year
Oversees Inventory Flow Regularly monitors the inventory flow process to identify merchandise that needs to be ordered Ensures proper execution of inventory flow processes Monitors and…
Added 8 mins ago
W
(USA) Senior Manager, People
Walmart
BENTONVILLE, AR
- $90,000 to $180,000 USD / year
Lead execution of business plans by identifying operational needs, setting priorities, and removing obstacles to enhance performance.
Added 9 mins ago
W
Senior Manager I, Operations Improvement, Facility
Walmart
BETHLEHEM, PA
- $116,000 to $174,000 USD / year
…standards processes governance and work flows evaluating key business components in order to assess current performance baselines identifying areas of improvements editing existing…
Added 9 mins ago
W
Senior Manager, Quality Assurance Ops Excellence and Resiliency
Walmart
BENTONVILLE, AR
- $90,000 to $180,000 USD / year
6+ years of experience in operational excellence, process engineering, continuous improvement, operational resilience, business continuity, technology transformation, program management,…
Added 9 mins ago
W
(USA) Senior Manager, Technology Operations
Walmart
BENTONVILLE, AR
- $90,000 to $180,000 USD / year
The Senior Manager, Technology Operations, leads the planning and execution of multiple complex technology programs aligned with strategic objectives. This role requires expertise in…
Added 9 mins ago
W
Senior Manager, Operations - Knowledge Management
Walmart
BENTONVILLE, AR
- $90,000 to $180,000 USD / year
Establish governance frameworks, content ownership, decision rights, documentation standards, and service-level agreements with business stakeholders.
Added 9 mins ago
W
(USA) Principal, Technical Program Manager
Walmart
BENTONVILLE, AR
- $110,000 to $220,000 USD / year
Walmart is seeking a Principal, Technical Program Manager to lead complex, large-scale technology programs with cross-functional dependencies. This role requires expertise in program…
Added 9 mins ago
W
Manager, Process Improvement
Walmart
BENTONVILLE, AR
- $80,000 to $155,000 USD / year
The (USA) Manager, Process Improvement leads initiatives to enhance key business functions by analyzing performance data, identifying gaps, and developing sustainable solutions. This role…
Added 9 mins ago
W
(USA) Manager, Technology Operations
Walmart
BENTONVILLE, AR
- $80,000 to $155,000 USD / year
The Manager, Technology Operations leads the planning, execution, and oversight of multiple complex technology projects aligned with strategic objectives. This role ensures effective…
Added 33 mins ago
VP, Relationship Manager - Floor & Decor
Synchrony
Alpharetta, GA
The VP, Relationship Manager is responsible for the performance of Floor & Decor and Installation Made Easy portfolios. This program will feature both a Consumer PLCC and Business Revolving…
Added 40 mins ago
Human Resources Site Specialist
Freeport McMoRan
Morenci, AZ
Manage the Drug & Alcohol program, working with all related stakeholders. Ensures processes and legal requirements are in place pertaining to D&A program are followed. Collaborates with…
Added 46 mins ago
MS
Retail- Sales Manager Full Time
Michaels Stores, Inc.
United States
- Full-time
The Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role oversees front-end and…
Added 56 mins ago
UO
HR IT Program Manager
University of Colorado Denver
Boulder, CO
- $109,000 to $119,000 USD / year
…administration. This role partners closely with HR Centers of Excellence, HR Business Partners, the Office of Information Technology (OIT), the CU System Office, vendors, and campus…
Added 56 mins ago
IP
Customer Service Manager
Integrated Power Ser
Denver, CO
- $40,123 USD / year
Integrated Power Service (IPS) is looking for a talented Customer Service Manager to join our Team at the Denver Kingston Street Facility. The Customer Service Manager role is a…
Added 56 mins ago
RC
Field Project Controls Manager
Ryan Companies US, Inc.
Denver, CO
- $40,123 USD / year
Work directly with field leadership, construction field managers, construction leadership, business partners in shared services, and the OpEx (Operational Excellence) team to provide…
Added 1 hour ago
SAP Program Management Senior Manager
Accenture LLP Company
3900 Great Plains Dr. S., MS · NY
As a Program Management Lead, you orchestrate the successful delivery of complex, multi-workstream programs by bringing together business, functional, technical, deployment, testing, data,…
Added 1 hour ago
UO
Finance & Accounting Senior Manager
University of Colorado Denver
Aurora, CO
- $79,990 to $107,187 USD / year
…analytics team that inform strategic planning, resource allocation, program growth, and operational performance improvement. The position provides leadership for data analytics initiatives…
Added 2 hours ago
Registered Nurse, RN - Case Manager, Per Diem
Tufts Medicine
Boston, MA
…management of patient/family centered care utilizing the nursing process and adhering to the standards of nursing practice embedded in research, evidence based practice and/or best…
Added 2 hours ago
Senior Manager, QC Analytical-1
Bristol Myers Squibb
Devens, MA
Bristol Myers Squibb is seeking a Senior Manager for QC Analytical at the Cell Therapy Facility (CTF) in Devens, MA. This role supports the QC analytical operations team, develops and…

Walmart

Senior Manager, Operations - Knowledge Management

BENTONVILLE, AR, United States

$90,000 to $180,000 USD / year

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Job details

Pay: $90,000 to $180,000 USD / year
Posting language: English
Posted: Nov 8, 2026

Original job description

Knowledge Strategy & Governance

Define and execute a global knowledge management strategy, operating model, and roadmap across Seller Support and Risk Operations.
Establish governance frameworks, content ownership, decision rights, documentation standards, and service-level agreements with business stakeholders.
Partner directly with Risk, Seller Support, Policy, Product, and Technology leaders to anticipate changes, resolve dependencies, and ensure knowledge readiness for business initiatives.
Proactively identify conflicting policies, inconsistent guidance, and knowledge gaps, driving resolution with accountable business owners.

Knowledge Architecture & Content Operations

Own the end-to-end lifecycle of knowledge articles and reference materials, including development, validation, publishing, maintenance, and retirement.
Establish and optimize taxonomy, metadata, categorization, information architecture, and content relationships to improve discoverability, reuse, and accuracy.
Lead knowledge inventory rationalization, content cleanup, SME validation, and migration to a modern knowledge management platform.
Establish efficient intake, approval, and publishing workflows that support rapid business changes without compromising quality.
Develop accessible, audience-centered knowledge experiences, including visual summaries and other formats that improve comprehension and awareness.

Knowledge Technology & AI Enablement

Lead the selection, implementation, integration, and ongoing optimization of a modern, AI-native knowledge management system.
Partner with Product and Engineering to embed trusted, permission-aware knowledge into associate workflows and AI-assisted support.
Establish standards for knowledge retrieval, source reliability, version control, access permissions, and AI-generated answer quality.
Identify opportunities to automate content maintenance, approval routing, publishing, and knowledge distribution.
Ensure knowledge architecture supports both human associates and AI systems while maintaining appropriate governance and controls.

Global Scalability & Regionalization

Establish a global knowledge operating model that balances consistent standards with country-specific policies, languages, regulatory requirements, and operational practices.
Define governance for regional content variations, translation, localization, and role-based access across internal teams and BPO partners.
Partner with regional leaders to ensure knowledge remains accurate, relevant, and accessible as Marketplace expands into new countries.

Knowledge Intelligence & Business Impact

Establish KPIs and reporting for knowledge quality, search effectiveness, article helpfulness, change cycle time, adoption, and productivity.
Use content analytics, associate feedback, search behavior, and operational data to identify knowledge gaps, recurring issues, and opportunities for improvement.
Surface knowledge-related risks and insights to business leaders, including contradictory guidance, unclear procedures, and documentation gaps.
Connect knowledge effectiveness to operational outcomes, including associate proficiency, case handling efficiency, quality, and seller experience.

People Leadership & Operational Excellence

Lead, coach, and develop a high-performing team of knowledge professionals, establishing clear expectations, accountability, and development pathways.
Assess team capabilities, capacity, and organizational design to improve productivity and support a scalable operating model.
Leverage AI, automation, and process improvements to reduce administrative effort, eliminate rework, and increase speed and quality.
Establish strong cross-functional ways of working with Instructional Design, Facilitation, Program Management, and Communication & Engagement while maintaining clear ownership of knowledge deliverables.

What You'll Bring

Demonstrated experience leading knowledge management, content strategy, knowledge operations, or related enterprise functions.
Strong expertise in knowledge architecture, taxonomy, metadata, content governance, and enterprise knowledge management platforms.
Experience building or transforming knowledge ecosystems, including platform implementation, migration, and operational optimization.
Understanding of AI-powered knowledge retrieval, retrieval-augmented generation (RAG), and the requirements for accurate, governed AI-assisted answers.
Proven ability to establish executive partnerships, influence cross-functional decisions, and drive accountability across business functions.
Experience leading and developing teams, managing performance, and optimizing resources and capacity.
Strong analytical skills with experience defining KPIs, measuring effectiveness, and connecting knowledge performance to business outcomes.
Ability to lead through ambiguity, balance strategic transformation with operational execution, and deliver at speed without compromising quality.
Experience supporting global service operations, contact centers, multilingual environments, or BPO partnerships preferred.

What Success Looks Like A globally scalable Knowledge Management function with a trusted source of truth, clear governance, measurable performance, and efficient content operations. Associates can find and apply accurate information when they need it, business leaders have visibility into knowledge gaps and risks, and AI-enabled systems can reliably consume governed knowledge to improve operational performance and the seller experience.

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