Jobs in the United States

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Added 24 mins ago
C
Systems Engineering Manager
Credence
Aberdeen Proving Ground, MD
- $160,000 to $200,000 USD / year
Oversee systems engineering activities for classified and unclassified PM PNT products, including concept development; requirements analysis, development, derivation, and documentation;…
Added 24 mins ago
C
Acquisition Management Specialist
Credence
Aberdeen Proving Ground, MD
- $130,000 to $170,000 USD / year
The Acquisition Manager for PM Positioning, Navigation and Timing (PNT) for PdL Navigation Warfare (NAVWAR) directs the comprehensive lifecycle development, fielding, and sustainment of…
Added 48 mins ago
Senior Manager, IT Operations
SABERT CORPORATION
Sayreville, NJ
Sabert is seeking a Senior Manager, IT Operations & Azure Cloud to lead our IT Systems team and help shape the next phase of our global cloud and digital transformation.
Added 1 hour ago
Business Development Manager, Agentic Commerce
Stripe
San Francisco, CA
Technical fluency with APIs and platform architectures, including payments, identity and permissions, risk, payment credentials, and data flows, with the ability to engage credibly with…
Added 2 hours ago
Senior Construction Manager
IREN
Childress, TX
…centers and GPU clusters for AI training and inference. IREN’s platform is underpinned by its expansive portfolio of grid-connected land and power in renewable-rich regions across North…
Added 2 hours ago
C|
Sr. Talent Acquisition Specialist
Connexity | Skimlinks, a Taboola company
Remote, United States
- $135,000 to $150,000 USD / year
Connexity, a Taboola company, is a data-driven retail performance marketing and commerce platform that helps online retailers acquire new customers and drive incremental sales at a cost…
Added 3 hours ago
Customer Service Representative-OMNI-AFDM
Centex Technologies
Remote, United States
…plans, and user-success measures. Coordinate with the program manager and technical, product and business-analysis teams. This is a customer adoption and rollout role - not a presumed owner…
Added 3 hours ago
Staff Software Engineer
Conga
Boston, MA · Houston, TX
Help improve engineering processes, delivery practices, and operational reliability across the platform.
Added 3 hours ago
USG Contracts Manager
Nominal
NY · WA
Nominal is building the Hardware Intelligence Platform that gives engineers increased visibility into complex physical systems, helps them make better decisions, and ultimately gets their…
Added 4 hours ago
Production Sous Chef
Community FoodBank of New Jersey
Hillside, NJ
…safety standards. Working closely with the Culinary Operations Manager, the Production Sous Chef supports programs including Kids Cafe, Summer Food Service, Medically Tailored Meals,…
Added 4 hours ago
CA
Product Owner (TrademarkVision - Intellectual Property)
Clarivate Analytics
Centennial, CO
- $31,533 USD / year
CompuMark Online Search is Clarivate's trademark and industrial design search platform that uses AI and image-recognition technology to help customers and intellectual property offices…
Added 4 hours ago
Infrastructure Delivery Manager, Infrastructure Delivery
Amazon
Herndon, VA
The mission of the team is to deliver network capacity on time with zero rework. The Infrastructure Delivery Manager will manage the implementation and delivery of inbound capacity and…
Added 4 hours ago
Cloud Solutions Engineer
Office of the Director of National Intelligence
McLean, VA
…infrastructure modernization, technology refresh cycles, and platform evolution aligned with IC OIG mission priorities and long-term organizational objectives. Coordinate cross-functional…
Added 5 hours ago
Mid-Market Account Executive (Specialty Contractor)
Clearstory
Remote, United States
Own the Full Sales Cycle – Lead accounts from initial outreach through business development, prospecting, product specifications, contract negotiations, and signing - ensuring a seamless…
Added 5 hours ago
Mid-Market Account Executive (General Contractor)
Clearstory
Remote, United States
Own the Full Sales Cycle – Lead accounts from initial outreach through business development, prospecting, product specifications, contract negotiations, and signing - ensuring a seamless…
Added 5 hours ago
Commercial Contracts Manager
Nominal
NY · WA
Nominal is building the Hardware Intelligence Platform that gives engineers increased visibility into complex physical systems, helps them make better decisions, and ultimately gets their…
Added 5 hours ago
CR
Business Analyst
Claritas Rx
Remote, United States
- $115,000 to $125,000 USD / year
Working from the Configuration Blueprint produced by the Delivery Director, the BA owns all data mapping, platform configuration, and internal quality assurance before any client-facing…
Added 5 hours ago
CR
Associate Business Analyst
Claritas Rx
Remote, United States
- $60,000 to $70,000 USD / year
Working from the Configuration Blueprint produced by the Delivery Director, the Associate BA owns all data mapping, platform configuration, and internal quality assurance before any…
Added 6 hours ago
MT
Program Manager II, Source to Pay - Value Optimization
Micron Technology, Inc.
Boise, ID · San Jose, CA
- $113,000 to $254,000 USD / year
The Program Manager II, Source to Pay - Value Optimization owns the business value layer of the S2P Reimagined program and serves as the business owner and single point of contact for…
Added 6 hours ago
Senior Software Development Engineer
ADOBE INC.
LEHI, UT
Added 6 hours ago
Delivery Management Engineer III
Deloitte
Kansas City, MO
…and programs working directly with our onshore and offshore development and engineering teams. You'll bring a mix of hands-on technical expertise with the ability to drive projects to…
Added 6 hours ago
Delivery Management Engineer III
Deloitte
Saint Louis, MO
…and programs working directly with our onshore and offshore development and engineering teams. You'll bring a mix of hands-on technical expertise with the ability to drive projects to…
Added 6 hours ago
Product Manager - Run & Scale Reliably
Nominal
NY
Nominal is building the Hardware Intelligence Platform that gives engineers increased visibility into complex physical systems, helps them make better decisions, and ultimately gets their…
Added 6 hours ago
Product Manager - Manage Usage & Cost
Nominal
NY
Nominal is building the Hardware Intelligence Platform that gives engineers increased visibility into complex physical systems, helps them make better decisions, and ultimately gets their…
Added 6 hours ago
Product Manager - Secure & Govern
Nominal
NY
Nominal is building the Hardware Intelligence Platform that gives engineers increased visibility into complex physical systems, helps them make better decisions, and ultimately gets their…

Walmart

Senior Manager, Operations - Knowledge Management

BENTONVILLE, AR, United States

$90,000 to $180,000 USD / year

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Job details

Pay: $90,000 to $180,000 USD / year
Posting language: English
Posted: Nov 8, 2026

Original job description

Knowledge Strategy & Governance

Define and execute a global knowledge management strategy, operating model, and roadmap across Seller Support and Risk Operations.
Establish governance frameworks, content ownership, decision rights, documentation standards, and service-level agreements with business stakeholders.
Partner directly with Risk, Seller Support, Policy, Product, and Technology leaders to anticipate changes, resolve dependencies, and ensure knowledge readiness for business initiatives.
Proactively identify conflicting policies, inconsistent guidance, and knowledge gaps, driving resolution with accountable business owners.

Knowledge Architecture & Content Operations

Own the end-to-end lifecycle of knowledge articles and reference materials, including development, validation, publishing, maintenance, and retirement.
Establish and optimize taxonomy, metadata, categorization, information architecture, and content relationships to improve discoverability, reuse, and accuracy.
Lead knowledge inventory rationalization, content cleanup, SME validation, and migration to a modern knowledge management platform.
Establish efficient intake, approval, and publishing workflows that support rapid business changes without compromising quality.
Develop accessible, audience-centered knowledge experiences, including visual summaries and other formats that improve comprehension and awareness.

Knowledge Technology & AI Enablement

Lead the selection, implementation, integration, and ongoing optimization of a modern, AI-native knowledge management system.
Partner with Product and Engineering to embed trusted, permission-aware knowledge into associate workflows and AI-assisted support.
Establish standards for knowledge retrieval, source reliability, version control, access permissions, and AI-generated answer quality.
Identify opportunities to automate content maintenance, approval routing, publishing, and knowledge distribution.
Ensure knowledge architecture supports both human associates and AI systems while maintaining appropriate governance and controls.

Global Scalability & Regionalization

Establish a global knowledge operating model that balances consistent standards with country-specific policies, languages, regulatory requirements, and operational practices.
Define governance for regional content variations, translation, localization, and role-based access across internal teams and BPO partners.
Partner with regional leaders to ensure knowledge remains accurate, relevant, and accessible as Marketplace expands into new countries.

Knowledge Intelligence & Business Impact

Establish KPIs and reporting for knowledge quality, search effectiveness, article helpfulness, change cycle time, adoption, and productivity.
Use content analytics, associate feedback, search behavior, and operational data to identify knowledge gaps, recurring issues, and opportunities for improvement.
Surface knowledge-related risks and insights to business leaders, including contradictory guidance, unclear procedures, and documentation gaps.
Connect knowledge effectiveness to operational outcomes, including associate proficiency, case handling efficiency, quality, and seller experience.

People Leadership & Operational Excellence

Lead, coach, and develop a high-performing team of knowledge professionals, establishing clear expectations, accountability, and development pathways.
Assess team capabilities, capacity, and organizational design to improve productivity and support a scalable operating model.
Leverage AI, automation, and process improvements to reduce administrative effort, eliminate rework, and increase speed and quality.
Establish strong cross-functional ways of working with Instructional Design, Facilitation, Program Management, and Communication & Engagement while maintaining clear ownership of knowledge deliverables.

What You'll Bring

Demonstrated experience leading knowledge management, content strategy, knowledge operations, or related enterprise functions.
Strong expertise in knowledge architecture, taxonomy, metadata, content governance, and enterprise knowledge management platforms.
Experience building or transforming knowledge ecosystems, including platform implementation, migration, and operational optimization.
Understanding of AI-powered knowledge retrieval, retrieval-augmented generation (RAG), and the requirements for accurate, governed AI-assisted answers.
Proven ability to establish executive partnerships, influence cross-functional decisions, and drive accountability across business functions.
Experience leading and developing teams, managing performance, and optimizing resources and capacity.
Strong analytical skills with experience defining KPIs, measuring effectiveness, and connecting knowledge performance to business outcomes.
Ability to lead through ambiguity, balance strategic transformation with operational execution, and deliver at speed without compromising quality.
Experience supporting global service operations, contact centers, multilingual environments, or BPO partnerships preferred.

What Success Looks Like A globally scalable Knowledge Management function with a trusted source of truth, clear governance, measurable performance, and efficient content operations. Associates can find and apply accurate information when they need it, business leaders have visibility into knowledge gaps and risks, and AI-enabled systems can reliably consume governed knowledge to improve operational performance and the seller experience.

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