Jobs in the United States

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Added 5 mins ago
HR Coordinator
E11EVEN Club Hotel & Residences
Miami, FL
Take the lead on web presence management, with Hyatt Brand Analytics and Micros Interactive our on-line website management vendor, insuring timely follow-up on website updates; these…
Added 15 mins ago
Supervisory Medical Support Assistant
Veterans Affairs, Veterans Health Administration
Gardena, CA
Added 15 mins ago
Network Development Engineer II , ALG Software and Network Integration and Test
Amazon
NORTHRIDGE, CA
We're looking for a Network Development Engineer who can design, build, and operate network infrastructure across data center and engineering environments. You'll own architectures that…
Added 15 mins ago
Quality Assurance / Cause Evaluation Advisor
Southern California Edison
Pomona, CA
…build a better tomorrow. In this job, you'll facilitate and lead cross functional teams through a systematic cause analysis process to determine the cause(s) and corrective action(s) for…
Added 15 mins ago
AT
Brand Marketing Director
Avispa Technology
Burbank, CA
- $75 USD / hour
…temporary parental leave coverage, serving as the strategic lead for flagship brand campaigns and seasonal brand moments from strategy through execution. Brand Marketing Director…
Added 15 mins ago
Software Engineer, Machine Learning - Ads Products
Meta
Menlo Park, CA
…Software Engineer, Machine Learning in Ads Products, you will lead complex engineering projects that turn ML capabilities into useful advertiser products. You will develop and integrate…
Added 15 mins ago
Software Engineer, Product - Ads Products
Meta
Menlo Park, CA
…lost.As a Software Engineer, Product in Ads Products, you will lead complex engineering projects that help advertisers plan, create, and manage their campaigns. You will build clear,…
Added 15 mins ago
Elementary Science Teacher (IMMEDIATE)
Lighthouse Community Charter Public Schools
Oakland, CA
…in and ability to create, collect, and analyze achievement data to drive student learning and outcomes for all students Be a strong community builder and team collaborator Model and foster…
Added 15 mins ago
Sr Engineering Manager - Services Special Projects
Apple
Cupertino, CA
…partner closely with the leaders of Search, Client, AI and Data Engineering teams to define the architecture, roadmap, and execution plan for a mission-critical service. You will be…
Added 15 mins ago
O
Consulting Program Manager - Healthcare
Oracle
Sacramento, CA
- $97,800 to $209,500 USD / year
…strategic priorities. As a Consulting Program Manager, you will lead the planning, coordination, and delivery of projects across Oracle Health’s internal development team, including AI and…
Added 15 mins ago
Procurement COE manager
Lyft
San Francisco, CA
Lead training and change management efforts for cross functional stakeholders; using customer insights to drive change management
Added 15 mins ago
Sr. Database Specialist SA, Media & Entertainment, ASPI MEGS, ASPI MEGS
Amazon
San Francisco, CA
As the ideal candidate, you bring deep technical expertise in enterprise migrations and the business acumen required to lead complex data center exit programs with large enterprises. You…
Added 15 mins ago
Clinical Laboratory Scientist - Sharp Memorial - Night Shift - Per Diem
Sharp HealthCare
San Diego, CA
…analytical errors and make correction as necessary.Evaluates data for accuracy and verifies any questionable finding with thorough investigation and appropriate follow-through.Performs…
Added 15 mins ago
Social Services Assistant
Veterans Affairs, Veterans Health Administration
San Diego, CA
Added 15 mins ago
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Head of CE Internal Operations & Services
Genentech
Los Angeles, CA
- $166,500 to $309,100 USD / year
Lead, coach, develop, and manage the leaders responsible for Meetings and Logistics, CSO support, Activation, Tools & Training, and ABP Services.
Added 15 mins ago
Supervisory Acquisition and Utilization Specialist
Veterans Affairs, Veterans Health Administration
Los Angeles, CA
Added 16 mins ago
CR
Family Medicine Physician
Carrie Rikon & Associates
Albion, NY
- $208,000 to $220,000 USD / year
…preventive care, and care coordination. You will serve as a lead clinical member of the care team, collaborating with nurse practitioners, physician assistants, and other team members to…
Added 18 mins ago
Director Of Compliance - 2001647
Catholic Charities, Archdiocese of New York
The Bronx, NY
Lead the Quality Improvement Department and supervise the Quality Improvement Manager.
Added 18 mins ago
Senior Director of Preservation - 3960025
Catholic Charities, Archdiocese of New York
NY · New York, NY
Serving as a strategic partner to the CEO, the Director will institutionalize due diligence workflows and lead the financial engineering of high-impact transactions. By synthesizing data -…
Added 18 mins ago
Director of Program Development LUCHA - 2004328
Catholic Charities, Archdiocese of New York
NY · New York, NY
…initiatives from concept to stable operations. This role will help lead efforts for grantmaking programs held by Catholic Charities Community Services (CCCS), including the LUCHA…
Added 27 mins ago
OS
Senior Software Engineer
Odyssey Systems Cons
Colorado Springs, CO
- $31,533 USD / year
…high-performance and scientific computing. You will work closely with the Lead Engineer on architecture decisions and with domain engineers (RF, EO/IR) to implement their physics models in…
Added 27 mins ago
OS
Lead Software Engineer/Technical Program Manager
Odyssey Systems Cons
Colorado Springs, CO
- $31,533 USD / year
We are seeking a Lead Software Engineer / Technical Program Manager to own both the technical architecture and program execution of the Multimode Threat Engagement Simulation Platform - a…
Added 27 mins ago
UO
Program Manager, Donor Communications and Relations, Arts and Sciences, Graduate
University of Colorado Denver
Boulder, CO
- $65,000 to $78,000 USD / year
…ableism, and heterosexism. We recognize our responsibility to lead by example in building a supportive and inclusive culture for both internal colleagues and external partners. We hold…
Added 27 mins ago
UO
Divisional Affairs Manager
University of Colorado Denver
Boulder, CO
- $65,000 to $80,000 USD / year
The Divisional Affairs Manager must have excellent communication and organizational skills and be able to lead multiple self-directed projects that may, at times, have contending…
Added 27 mins ago
UO
Associate Director of Marketing & Social Media
University of Colorado Denver
Boulder, CO
- $95,000 to $100,000 USD / year
…implementing modern integrated marketing communications plans and will lead efforts around paid marketing, social media, and content strategy. Success will come through positive…

Walmart

Senior Manager, Operations - Knowledge Management

BENTONVILLE, AR, United States

$90,000 to $180,000 USD / year

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Job details

Pay: $90,000 to $180,000 USD / year
Posting language: English
Posted: Nov 8, 2026

Original job description

Knowledge Strategy & Governance

Define and execute a global knowledge management strategy, operating model, and roadmap across Seller Support and Risk Operations.
Establish governance frameworks, content ownership, decision rights, documentation standards, and service-level agreements with business stakeholders.
Partner directly with Risk, Seller Support, Policy, Product, and Technology leaders to anticipate changes, resolve dependencies, and ensure knowledge readiness for business initiatives.
Proactively identify conflicting policies, inconsistent guidance, and knowledge gaps, driving resolution with accountable business owners.

Knowledge Architecture & Content Operations

Own the end-to-end lifecycle of knowledge articles and reference materials, including development, validation, publishing, maintenance, and retirement.
Establish and optimize taxonomy, metadata, categorization, information architecture, and content relationships to improve discoverability, reuse, and accuracy.
Lead knowledge inventory rationalization, content cleanup, SME validation, and migration to a modern knowledge management platform.
Establish efficient intake, approval, and publishing workflows that support rapid business changes without compromising quality.
Develop accessible, audience-centered knowledge experiences, including visual summaries and other formats that improve comprehension and awareness.

Knowledge Technology & AI Enablement

Lead the selection, implementation, integration, and ongoing optimization of a modern, AI-native knowledge management system.
Partner with Product and Engineering to embed trusted, permission-aware knowledge into associate workflows and AI-assisted support.
Establish standards for knowledge retrieval, source reliability, version control, access permissions, and AI-generated answer quality.
Identify opportunities to automate content maintenance, approval routing, publishing, and knowledge distribution.
Ensure knowledge architecture supports both human associates and AI systems while maintaining appropriate governance and controls.

Global Scalability & Regionalization

Establish a global knowledge operating model that balances consistent standards with country-specific policies, languages, regulatory requirements, and operational practices.
Define governance for regional content variations, translation, localization, and role-based access across internal teams and BPO partners.
Partner with regional leaders to ensure knowledge remains accurate, relevant, and accessible as Marketplace expands into new countries.

Knowledge Intelligence & Business Impact

Establish KPIs and reporting for knowledge quality, search effectiveness, article helpfulness, change cycle time, adoption, and productivity.
Use content analytics, associate feedback, search behavior, and operational data to identify knowledge gaps, recurring issues, and opportunities for improvement.
Surface knowledge-related risks and insights to business leaders, including contradictory guidance, unclear procedures, and documentation gaps.
Connect knowledge effectiveness to operational outcomes, including associate proficiency, case handling efficiency, quality, and seller experience.

People Leadership & Operational Excellence

Lead, coach, and develop a high-performing team of knowledge professionals, establishing clear expectations, accountability, and development pathways.
Assess team capabilities, capacity, and organizational design to improve productivity and support a scalable operating model.
Leverage AI, automation, and process improvements to reduce administrative effort, eliminate rework, and increase speed and quality.
Establish strong cross-functional ways of working with Instructional Design, Facilitation, Program Management, and Communication & Engagement while maintaining clear ownership of knowledge deliverables.

What You'll Bring

Demonstrated experience leading knowledge management, content strategy, knowledge operations, or related enterprise functions.
Strong expertise in knowledge architecture, taxonomy, metadata, content governance, and enterprise knowledge management platforms.
Experience building or transforming knowledge ecosystems, including platform implementation, migration, and operational optimization.
Understanding of AI-powered knowledge retrieval, retrieval-augmented generation (RAG), and the requirements for accurate, governed AI-assisted answers.
Proven ability to establish executive partnerships, influence cross-functional decisions, and drive accountability across business functions.
Experience leading and developing teams, managing performance, and optimizing resources and capacity.
Strong analytical skills with experience defining KPIs, measuring effectiveness, and connecting knowledge performance to business outcomes.
Ability to lead through ambiguity, balance strategic transformation with operational execution, and deliver at speed without compromising quality.
Experience supporting global service operations, contact centers, multilingual environments, or BPO partnerships preferred.

What Success Looks Like A globally scalable Knowledge Management function with a trusted source of truth, clear governance, measurable performance, and efficient content operations. Associates can find and apply accurate information when they need it, business leaders have visibility into knowledge gaps and risks, and AI-enabled systems can reliably consume governed knowledge to improve operational performance and the seller experience.

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