Jobs in the United States

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Added 7 mins ago
SE
IT Project Manager - Fulltime - Tampa, FL
SUNSHINE ENTERPRISE USA LLC
Tampa, FL
- Full-time
years of experience in information technology roles involving: Strategic
Added 11 mins ago
TG
IT INFRASTRUCTURE SERVICES MANAGER
The GEO Group
Boulder, CO
- $150,000 USD / year
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject…
Added 15 mins ago
W
USA) Operations Manager, Procurement
Walmart
LANCASTER, TX
- $84,000 to $126,000 USD / year
…Analyze stakeholder needs and partner with them to share relevant information Foster a climate of trust and respect respond effectively and efficiently to requests Take a one team approach…
Added 18 mins ago
W
Senior Manager, Quality Assurance Ops Excellence and Resiliency
Walmart
BENTONVILLE, AR
- $90,000 to $180,000 USD / year
…continuous improvement, operational resilience, business continuity, technology transformation, program management, risk operations, or related…
Added 18 mins ago
W
(USA) Senior Manager, Technology Operations
Walmart
BENTONVILLE, AR
- $90,000 to $180,000 USD / year
The Senior Manager, Technology Operations, leads the planning and execution of multiple complex technology programs aligned with strategic objectives. This role requires expertise in…
Added 18 mins ago
W
Senior Manager, Operations - Knowledge Management
Walmart
BENTONVILLE, AR
- $90,000 to $180,000 USD / year
Partner directly with Risk, Seller Support, Policy, Product, and Technology leaders to anticipate changes, resolve dependencies, and ensure knowledge readiness for business initiatives.
Added 18 mins ago
W
(USA) Principal, Technical Program Manager
Walmart
BENTONVILLE, AR
- $110,000 to $220,000 USD / year
Walmart is seeking a Principal, Technical Program Manager to lead complex, large-scale technology programs with cross-functional dependencies. This role requires expertise in program…
Added 18 mins ago
W
(USA) Manager, Technology Operations
Walmart
BENTONVILLE, AR
- $80,000 to $155,000 USD / year
The Manager, Technology Operations leads the planning, execution, and oversight of multiple complex technology projects aligned with strategic objectives. This role ensures effective…
Added 18 mins ago
W
Senior Manager, Electrical Engineering
Walmart
BENTONVILLE, AR
- $90,000 to $180,000 USD / year
The Senior Manager, Electrical Engineering is responsible for leading enterprise electrical safety and reliability programs across Walmart, Sam’s Club, and Supply Chain facilities. This…
Added 18 mins ago
W
(USA) Manager, Strategic Account Management
Walmart
BENTONVILLE, AR · SAN BRUNO, CA · HOBOKEN, NJ · BELLEVUE, WA · SUNNYVALE, CA
- $80,000 to $202,000 USD / year
…fluctuations changes in regulatory policies or politics emerging technology cultural practices Common business vernacular Business practices across the industry and areaspecific domains and…
Added 22 mins ago
BN
Manager, Inventory Control & Process Improvement
Blue Nile
NY · New York, NY
- $85,000 to $120,000 USD / year
The Manager, Inventory Control & Process Improvement is a newly created, highly visible role responsible for the accuracy, control, and health of Blue Nile's inventory. The role owns…
Added 42 mins ago
Micro. Medical Technologist
PruittHealth
NORCROSS, GA
Assist Laboratory Manager with daily lab functions.
Added 42 mins ago
AU
Security Officer Flex Patrol Access Control
Allied Universal
Atlanta, GA
- $21.82 USD / hour
…schedule will vary week to week, based on a combination of manager-assigned shifts and those you pick up through our Earn More, Claim-A-Shift self-scheduling program. Shifts, days,…
Added 42 mins ago
AU
Security Officer Flex Patrol Availability
Allied Universal
Atlanta, GA
- $18.85 USD / hour
…schedule will vary week to week, based on a combination of manager-assigned shifts and those you pick up through our Earn More, Claim-A-Shift self-scheduling program. Shifts, days,…
Added 49 mins ago
Human Resources Site Specialist
Freeport McMoRan
Morenci, AZ
Manage the Drug & Alcohol program, working with all related stakeholders. Ensures processes and legal requirements are in place pertaining to D&A program are followed. Collaborates with…
Added 1 hour ago
People and Culture Senior Manager / Starkville, MS
Southwire Company, LLC
Starkville, MS
Added 1 hour ago
UO
HR IT Program Manager
University of Colorado Denver
Boulder, CO
- $109,000 to $119,000 USD / year
Human Resources at CU Boulder invites applications for an HR IT Program Manager! This position will serve as a program manager for Human Resources Information Technology (HRIT) and reports…
Added 1 hour ago
JM
Water/Wastewater Project Manager
Johnson, Mirmiran &
Englewood, CO
- $65 to $80 USD / hour
…full range of multidisciplinary engineering, architecture, information technology, and related services to public agencies and private clients throughout the United States. JMT is currently…
Added 1 hour ago
GI
Business Development Executive, Large Enterprise Finance
Gartner, Inc.
Denver, CO
- $102,000 to $147,000 USD / year
Competitive salary, generous paid time off policy, charity match program, and more!
Added 1 hour ago
RC
Field Project Controls Manager
Ryan Companies US, Inc.
Denver, CO
- $40,123 USD / year
Work with external technology partners to enhance our tool / technology effectiveness and usage. Explore and develop the field manager of the future to support our evolving business needs.
Added 1 hour ago
CO
Histotechnician
County of Contra Costa
Contra Costa County, CA
- $40.48 to $49.21 USD / hour
Education: Completion of an associate degree in a Laboratory Science, or Medical Laboratory Technology from an accredited institution; OR (A) completion of at least 60 semester hours, or…
Added 1 hour ago
SUPERVISORY CLINICAL LABORATORY SCIENTIST
Veterans Affairs, Veterans Health Administration
Grand Junction, CO
Added 1 hour ago
W
Auto Care Center Service Manager
Walmart
LOVELAND, CO
- $22 to $35 USD / hour
…subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see…
Added 1 hour ago
Civil Engineer
Western Area Power Administration
Lakewood, CO
…Citizen or National. This employer participates in the e-Verify program. Males born after 12/31/1959 must be registered for Selective Service. Suitable for Federal employment, as determined…
Added 1 hour ago
Senior Cybersecurity and Space Vehicle Defense Mission Engineer
The Aerospace Corpor
Colorado Springs, CO
…Cybersecurity, Electrical Engineering, Systems Engineering, Information Security/Technology, or related STEM discipline. - 10 or more years of relevant experience in space mission/systems…

Walmart

Senior Manager, Operations - Knowledge Management

BENTONVILLE, AR, United States

$90,000 to $180,000 USD / year

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Job details

Pay: $90,000 to $180,000 USD / year
Posting language: English
Posted: Nov 8, 2026

Original job description

Knowledge Strategy & Governance

Define and execute a global knowledge management strategy, operating model, and roadmap across Seller Support and Risk Operations.
Establish governance frameworks, content ownership, decision rights, documentation standards, and service-level agreements with business stakeholders.
Partner directly with Risk, Seller Support, Policy, Product, and Technology leaders to anticipate changes, resolve dependencies, and ensure knowledge readiness for business initiatives.
Proactively identify conflicting policies, inconsistent guidance, and knowledge gaps, driving resolution with accountable business owners.

Knowledge Architecture & Content Operations

Own the end-to-end lifecycle of knowledge articles and reference materials, including development, validation, publishing, maintenance, and retirement.
Establish and optimize taxonomy, metadata, categorization, information architecture, and content relationships to improve discoverability, reuse, and accuracy.
Lead knowledge inventory rationalization, content cleanup, SME validation, and migration to a modern knowledge management platform.
Establish efficient intake, approval, and publishing workflows that support rapid business changes without compromising quality.
Develop accessible, audience-centered knowledge experiences, including visual summaries and other formats that improve comprehension and awareness.

Knowledge Technology & AI Enablement

Lead the selection, implementation, integration, and ongoing optimization of a modern, AI-native knowledge management system.
Partner with Product and Engineering to embed trusted, permission-aware knowledge into associate workflows and AI-assisted support.
Establish standards for knowledge retrieval, source reliability, version control, access permissions, and AI-generated answer quality.
Identify opportunities to automate content maintenance, approval routing, publishing, and knowledge distribution.
Ensure knowledge architecture supports both human associates and AI systems while maintaining appropriate governance and controls.

Global Scalability & Regionalization

Establish a global knowledge operating model that balances consistent standards with country-specific policies, languages, regulatory requirements, and operational practices.
Define governance for regional content variations, translation, localization, and role-based access across internal teams and BPO partners.
Partner with regional leaders to ensure knowledge remains accurate, relevant, and accessible as Marketplace expands into new countries.

Knowledge Intelligence & Business Impact

Establish KPIs and reporting for knowledge quality, search effectiveness, article helpfulness, change cycle time, adoption, and productivity.
Use content analytics, associate feedback, search behavior, and operational data to identify knowledge gaps, recurring issues, and opportunities for improvement.
Surface knowledge-related risks and insights to business leaders, including contradictory guidance, unclear procedures, and documentation gaps.
Connect knowledge effectiveness to operational outcomes, including associate proficiency, case handling efficiency, quality, and seller experience.

People Leadership & Operational Excellence

Lead, coach, and develop a high-performing team of knowledge professionals, establishing clear expectations, accountability, and development pathways.
Assess team capabilities, capacity, and organizational design to improve productivity and support a scalable operating model.
Leverage AI, automation, and process improvements to reduce administrative effort, eliminate rework, and increase speed and quality.
Establish strong cross-functional ways of working with Instructional Design, Facilitation, Program Management, and Communication & Engagement while maintaining clear ownership of knowledge deliverables.

What You'll Bring

Demonstrated experience leading knowledge management, content strategy, knowledge operations, or related enterprise functions.
Strong expertise in knowledge architecture, taxonomy, metadata, content governance, and enterprise knowledge management platforms.
Experience building or transforming knowledge ecosystems, including platform implementation, migration, and operational optimization.
Understanding of AI-powered knowledge retrieval, retrieval-augmented generation (RAG), and the requirements for accurate, governed AI-assisted answers.
Proven ability to establish executive partnerships, influence cross-functional decisions, and drive accountability across business functions.
Experience leading and developing teams, managing performance, and optimizing resources and capacity.
Strong analytical skills with experience defining KPIs, measuring effectiveness, and connecting knowledge performance to business outcomes.
Ability to lead through ambiguity, balance strategic transformation with operational execution, and deliver at speed without compromising quality.
Experience supporting global service operations, contact centers, multilingual environments, or BPO partnerships preferred.

What Success Looks Like A globally scalable Knowledge Management function with a trusted source of truth, clear governance, measurable performance, and efficient content operations. Associates can find and apply accurate information when they need it, business leaders have visibility into knowledge gaps and risks, and AI-enabled systems can reliably consume governed knowledge to improve operational performance and the seller experience.

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