Jobs in the United States

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Added 6 mins ago
L
Senior Primate Behavior Specialist
Labcorp
Greenfield, IN
- $70,000 to $80,000 USD / year
Partner with the Behavior Program Manager to evaluate, improve, and maintain training materials and behavior management resources.
Added 21 mins ago
UO
Marketing Content Strategist
University of Colorado Denver
Boulder, CO
- $72,000 to $80,000 USD / year
…with an emphasis on inclusive excellence, active learning and global…
Added 21 mins ago
SG
Future Opportunities - Business Development Manager
Spire Global
Boulder, CO
- $34,986 USD / year
As a Business Development Manager with Spire's Space Services product portfolio, you will drive growth, expand market presence, and secure new business opportunities with strategic…
Added 26 mins ago
W
Area Manager - Floor-2
Walmart
PEDRICKTOWN, NJ
- $65,500 to $98,000 USD / year
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to…
Added 28 mins ago
W
Manager, Project Management - Cross-Border Seller Programs
Walmart
BELLEVUE, WA · SAN BRUNO, CA · BENTONVILLE, AR
- $70,000 to $169,000 USD / year
Represent Global Ops in program planning, ensuring support and risk requirements inform decisions.
Added 28 mins ago
W
Senior Manager, Audit
Walmart
BENTONVILLE, AR
- $90,000 to $180,000 USD / year
Lead the development and execution of global audit plans, aligning with business priorities and risk mitigation strategies.
Added 28 mins ago
W
Senior Manager, Operations - Knowledge Management
Walmart
BENTONVILLE, AR
- $90,000 to $180,000 USD / year
Define and execute a global knowledge management strategy, operating model, and roadmap across Seller Support and Risk Operations.
Added 28 mins ago
W
(USA) Principal, Technical Program Manager
Walmart
BENTONVILLE, AR
- $110,000 to $220,000 USD / year
Walmart is seeking a Principal, Technical Program Manager to lead complex, large-scale technology programs with cross-functional dependencies. This role requires expertise in program…
Added 28 mins ago
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(USA) Senior Manager, Advanced Analytics
Walmart
BENTONVILLE, AR · SUNNYVALE, CA
- $90,000 to $234,000 USD / year
…growth opportunities and required capabilities. As a Senior Manager, Advanced Analytics, you will influence Walmart’s cross-border expansion by translating complex data into actionable…
Added 1 hour ago
GI
Business Development Executive, Large Enterprise Finance
Gartner, Inc.
Denver, CO
- $102,000 to $147,000 USD / year
Our Business Development teams play a critical role in expanding Gartner's presence across the global market. Gartner Business Development Executives strategically acquire new clients by…
Added 1 hour ago
Program Manager, Trading Technology
BestEx Research
Stamford, CT
BestEx Research is hiring a Program Manager to run the delivery of our trading technology roadmap, from individual projects to multi-team programs. You will report directly to the Chief…
Added 1 hour ago
Patient Transporter
Texas Children\'s
Houston, TX
…after-hours care tailored specifically for children; and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is affiliated…
Added 1 hour ago
Industrial Property Management Summer 2027 Internship - Denver, CO
Jones Lang LaSalle
Denver, CO
…at the property per the direction and input of the General Manager. - Complete assigned financial reporting tasks in support of client requirements. - Assist the General Manager in…
Added 1 hour ago
Industrial Property Management Summer 2027 Internship - Denver, CO
Jones Lang LaSalle
Denver, CO
…at the property per the direction and input of the General Manager. - Complete assigned financial reporting tasks in support of client requirements. - Assist the General Manager in…
Added 2 hours ago
SAP Program Management Senior Manager
Accenture LLP Company
3900 Great Plains Dr. S., MS · NY
As a Program Management Lead, you orchestrate the successful delivery of complex, multi-workstream programs by bringing together business, functional, technical, deployment, testing, data,…
Added 2 hours ago
Manufacturing Program Manager
Leidos
Huntsville, AL
Leidos’ Defense Manufacturing Sector is seeking a Manufacturing Program Manager to join our Indirect Fire Protection Capability (IFPC) Team at our Platform Integration Facility located in…
Added 2 hours ago
UO
Engineering and Architecture Program Manager (Senior Project Manager)
University of Colorado Denver
Aurora, CO
- $41,600 USD / year
The Senior Project Manager is typically assigned a project at conception and will manage the project through all phases of planning, construction, and close-out.
Added 2 hours ago
Director, Global Supply Center Strategy & Growth
ThermoFisher Scientific
Waltham, MA
The role owns the Supply Center P&L and leads the global operating model across commercial deployment, technology, marketing, product/program management and business development. The…
Added 2 hours ago
Senior Manager, QC Analytical-1
Bristol Myers Squibb
Devens, MA
Bristol Myers Squibb is seeking a Senior Manager for QC Analytical at the Cell Therapy Facility (CTF) in Devens, MA. This role supports the QC analytical operations team, develops and…
Added 2 hours ago
Systems Engineering Manager (ONSITE)
Collins Aerospace
Marlborough, MA
Experience leading teams (Team Lead, IPTL, CPTL, Scrum Master, Product Owner, Program Engineer, Section Manager)
Added 2 hours ago
A
Welder
Aerotek
Valley, NE
- $27 to $31 USD / hour
subject to specific elections, plan, or program terms. If eligible, the benefits
Added 2 hours ago
Principal Configuration Analyst
CORP-Corporate Office
United States
Perform CDM metrics on a weekly basis and support Program prep meetings.
Added 3 hours ago
Manufacturing Team Leader
Aerotek
Omaha, NE
…training. You will work closely with the supervisor and production manager while still being actively involved in production, equipment operation, quality checks, material movement, and…
Added 3 hours ago
Software Engineering Manager, Robotics
Ford Motor Company
Redford, MI
Ford's Advanced Technology & Platforms organization is seeking an Engineering Manager to lead and grow a global robotics software engineering team. The team develops the application…
Added 3 hours ago
Manager, U.S. Health Care Benefits Administration
Ford Motor Company
Dearborn, MI
The Manager, U.S. Health Care Administration leads the operational excellence, administration, and execution of Ford's U.S. health care benefits programs. This role partners closely with…

Walmart

Senior Manager, Operations - Knowledge Management

BENTONVILLE, AR, United States

$90,000 to $180,000 USD / year

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Job details

Pay: $90,000 to $180,000 USD / year
Posting language: English
Posted: Nov 8, 2026

Original job description

Knowledge Strategy & Governance

Define and execute a global knowledge management strategy, operating model, and roadmap across Seller Support and Risk Operations.
Establish governance frameworks, content ownership, decision rights, documentation standards, and service-level agreements with business stakeholders.
Partner directly with Risk, Seller Support, Policy, Product, and Technology leaders to anticipate changes, resolve dependencies, and ensure knowledge readiness for business initiatives.
Proactively identify conflicting policies, inconsistent guidance, and knowledge gaps, driving resolution with accountable business owners.

Knowledge Architecture & Content Operations

Own the end-to-end lifecycle of knowledge articles and reference materials, including development, validation, publishing, maintenance, and retirement.
Establish and optimize taxonomy, metadata, categorization, information architecture, and content relationships to improve discoverability, reuse, and accuracy.
Lead knowledge inventory rationalization, content cleanup, SME validation, and migration to a modern knowledge management platform.
Establish efficient intake, approval, and publishing workflows that support rapid business changes without compromising quality.
Develop accessible, audience-centered knowledge experiences, including visual summaries and other formats that improve comprehension and awareness.

Knowledge Technology & AI Enablement

Lead the selection, implementation, integration, and ongoing optimization of a modern, AI-native knowledge management system.
Partner with Product and Engineering to embed trusted, permission-aware knowledge into associate workflows and AI-assisted support.
Establish standards for knowledge retrieval, source reliability, version control, access permissions, and AI-generated answer quality.
Identify opportunities to automate content maintenance, approval routing, publishing, and knowledge distribution.
Ensure knowledge architecture supports both human associates and AI systems while maintaining appropriate governance and controls.

Global Scalability & Regionalization

Establish a global knowledge operating model that balances consistent standards with country-specific policies, languages, regulatory requirements, and operational practices.
Define governance for regional content variations, translation, localization, and role-based access across internal teams and BPO partners.
Partner with regional leaders to ensure knowledge remains accurate, relevant, and accessible as Marketplace expands into new countries.

Knowledge Intelligence & Business Impact

Establish KPIs and reporting for knowledge quality, search effectiveness, article helpfulness, change cycle time, adoption, and productivity.
Use content analytics, associate feedback, search behavior, and operational data to identify knowledge gaps, recurring issues, and opportunities for improvement.
Surface knowledge-related risks and insights to business leaders, including contradictory guidance, unclear procedures, and documentation gaps.
Connect knowledge effectiveness to operational outcomes, including associate proficiency, case handling efficiency, quality, and seller experience.

People Leadership & Operational Excellence

Lead, coach, and develop a high-performing team of knowledge professionals, establishing clear expectations, accountability, and development pathways.
Assess team capabilities, capacity, and organizational design to improve productivity and support a scalable operating model.
Leverage AI, automation, and process improvements to reduce administrative effort, eliminate rework, and increase speed and quality.
Establish strong cross-functional ways of working with Instructional Design, Facilitation, Program Management, and Communication & Engagement while maintaining clear ownership of knowledge deliverables.

What You'll Bring

Demonstrated experience leading knowledge management, content strategy, knowledge operations, or related enterprise functions.
Strong expertise in knowledge architecture, taxonomy, metadata, content governance, and enterprise knowledge management platforms.
Experience building or transforming knowledge ecosystems, including platform implementation, migration, and operational optimization.
Understanding of AI-powered knowledge retrieval, retrieval-augmented generation (RAG), and the requirements for accurate, governed AI-assisted answers.
Proven ability to establish executive partnerships, influence cross-functional decisions, and drive accountability across business functions.
Experience leading and developing teams, managing performance, and optimizing resources and capacity.
Strong analytical skills with experience defining KPIs, measuring effectiveness, and connecting knowledge performance to business outcomes.
Ability to lead through ambiguity, balance strategic transformation with operational execution, and deliver at speed without compromising quality.
Experience supporting global service operations, contact centers, multilingual environments, or BPO partnerships preferred.

What Success Looks Like A globally scalable Knowledge Management function with a trusted source of truth, clear governance, measurable performance, and efficient content operations. Associates can find and apply accurate information when they need it, business leaders have visibility into knowledge gaps and risks, and AI-enabled systems can reliably consume governed knowledge to improve operational performance and the seller experience.

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