Jobs in the United States

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Added 7 mins ago
AI Enablement Lead
Jobgether
Remote, United States
Drive sustained adoption through manager engagement, internal champions, workflow integration, and readiness checks with tool owners before wider deployment.
Added 20 mins ago
Sr. Forward Deployed Engineer (FDE)
PVM, Inc.
Arlington, VA
…two-week sprint cycles, contributing to feature delivery from design through…
Added 20 mins ago
Forward Deployed Engineer (FDE)
PVM, Inc.
Arlington, VA
You will lead architecture, ontology design, application delivery, and overall platform health. You will own complex implementation efforts from design through production support. You will…
Added 1 hour ago
System Engineering Manager - Rail and Transit
Parsons Transportation Group
CA
Parsons is seeking a System Engineering Manager for our Rail and Transit sector. The position is responsible to sustain and grow our core competency areas of systems engineering, systems…
Added 1 hour ago
Software, Data & AI Sales Manager & Account Executive
Dean Dorton
Remote, United States
…solutions. Our Software, Data & AI team partners with clients to design, implement, and optimize systems that enhance performance, strengthen decision-making, and accelerate growth. From…
Added 2 hours ago
Engineer Manager
ASTEMO AMERICAS, INC.
Farmington Hills, MI
…innovative SDV-based features enabled by cross-domain system…
Added 2 hours ago
Health Industry - Patient Access & Experience Manager
Accenture LLP Company
NY
Consulting professionals at Accenture belong to one of three workgroups: Management Consulting, Systems Integration Consulting or Technology Consulting. These workgroups enable us to…
Added 2 hours ago
Senior Manager, Compensation Product Lead - Workday
Takeda Pharmaceuticals U.S.A., Inc.
Exton, PA
Added 3 hours ago
Webflow Guru/Website Manager
Veracode
Remote, United States
This is a hands-on website ownership role. Deep, recent Webflow design and development experience is required. General CMS experience or experience managing website projects alone will not…
Added 3 hours ago
Senior Principal, Product Manager - Data Center and AI Networking Hardware Architecture
Hewlett Packard Enterprise
Sunnyvale, CA
Senior Principal, Product Manager - Data Center & AI Networking Hardware
Added 3 hours ago
ServiceNow Engineer Principal
SAIC
Remote, United States
Fulfill role of Enterprise Integration Manager.
Added 3 hours ago
AC
Process and Workflow Applications Developer
Ashburn Consulting
Remote, United States
- $120,000 to $130,000 USD / year
· Design, develop, modernize, enhance, and maintain production .NET web applications and Web APIs.
Added 4 hours ago
Security Operations Technical Program Manager
Waymo
Tempe, AZ
…analyses to ensure safety is being considered throughout the design and development of our vehicles. The team develops and promotes safety strategies and policies for autonomous vehicles…
Added 4 hours ago
Senior Manager, HR Technology and People Operations
Versant Health
NY
We are seeking a Senior Manager, HR Technology & People Operations to provide strategic and operational leadership across our HR technology ecosystem and key People Operations functions.
Added 4 hours ago
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Client Manager
Propelis
Baltimore, MD
- $59,000 to $69,000 USD / year
…engaging moments across the entire brand spectrum - from brand design and packaging, to content and consumer connections. We are a collaborative global network of 1,900+ team members across…
Added 5 hours ago
C
Senior DevSecOps Engineer
Credence
Remote, United States
- $150,000 to $180,000 USD / year
…practices, cloud automation, security compliance, and continuous integration/continuous deployment (CI/CD) to enhance the security, scalability, and efficiency of mission-critical…
Added 5 hours ago
C
Program Manager B-52 (WBD) - (Part-Time) - 01.3.11
Credence
Tinker Air Force Base, OK
- Part-time
Credence has an immediate need for a part-time Program Manager B-52 (WBD) at the senior level who will be primarily responsible for supporting the B-52 Stratofortress Division (AFLCMC WBD)…
Added 5 hours ago
Data Analytics and AI Integrator
Credence
Washington, DC
…across the SAF/CN support program. This position will Lead integration across cybersecurity, compliance and policy, business enterprise management, enterprise IT, and program-management…
Added 5 hours ago
Program Manager - Program Integration WAX 01.4.04
Credence
Wright-Patterson Air Force Base, OH
Credence has an immediate opening for a Program Manager- Program Integration at the senior level supporting AFLCMC/WAX at Wright Patterson AFB, OH.
Added 5 hours ago
C
AI Platform & DevSecOps Engineer
Credence
Remote, United States
- $150,000 to $190,000 USD / year
The engineer will design, automate, secure, and operate cloud infrastructure, CI/CD pipelines, container platforms, and shared platform services while supporting the infrastructure and…
Added 5 hours ago
C
Salesforce MuleSoft Architect
Credence
Tysons, VA
- $175,000 to $220,000 USD / year
…for the DLA DAAS API Gateway program, providing architecture, design, development, integration, and technical governance for enterprise APIs and microservices implemented using the MuleSoft…
Added 5 hours ago
C
Junior SAP SME
Credence
McLean, VA
- $100,000 to $130,000 USD / year
The Junior SAP SME will collaborate with SAP developers, integration engineers, functional analysts, solution architects, and government stakeholders to support the design and…
Added 5 hours ago
C
Senior Application Programmer
Credence
McLean, VA
- $130,000 to $150,000 USD / year
Design, develop, test, deploy, and maintain enterprise APIs and integration solutions.
Added 5 hours ago
Senior Program Manager - DCGS
Credence
Robins Air Force Base, GA
Credence has an immediate need for a Senior Program Manager at Robins AFB, GA supporting the Multi-INT program on upgrading and deployment of carious communications, datalink, and…
Added 5 hours ago
Senior Program Manager F-16 WAM (Top Secret)- 211
Credence
WPAFB, OH
Credence has an upcoming need for a Senior Program Manager who will be primarily responsible for supporting the Air Force Life Cycle Management Center WAM (AFLCMC/WAM) directorate, F-16…

Walmart

Senior Manager, Operations - Knowledge Management

BENTONVILLE, AR, United States

$90,000 to $180,000 USD / year

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Job details

Pay: $90,000 to $180,000 USD / year
Posting language: English
Posted: Nov 8, 2026

Original job description

Knowledge Strategy & Governance

Define and execute a global knowledge management strategy, operating model, and roadmap across Seller Support and Risk Operations.
Establish governance frameworks, content ownership, decision rights, documentation standards, and service-level agreements with business stakeholders.
Partner directly with Risk, Seller Support, Policy, Product, and Technology leaders to anticipate changes, resolve dependencies, and ensure knowledge readiness for business initiatives.
Proactively identify conflicting policies, inconsistent guidance, and knowledge gaps, driving resolution with accountable business owners.

Knowledge Architecture & Content Operations

Own the end-to-end lifecycle of knowledge articles and reference materials, including development, validation, publishing, maintenance, and retirement.
Establish and optimize taxonomy, metadata, categorization, information architecture, and content relationships to improve discoverability, reuse, and accuracy.
Lead knowledge inventory rationalization, content cleanup, SME validation, and migration to a modern knowledge management platform.
Establish efficient intake, approval, and publishing workflows that support rapid business changes without compromising quality.
Develop accessible, audience-centered knowledge experiences, including visual summaries and other formats that improve comprehension and awareness.

Knowledge Technology & AI Enablement

Lead the selection, implementation, integration, and ongoing optimization of a modern, AI-native knowledge management system.
Partner with Product and Engineering to embed trusted, permission-aware knowledge into associate workflows and AI-assisted support.
Establish standards for knowledge retrieval, source reliability, version control, access permissions, and AI-generated answer quality.
Identify opportunities to automate content maintenance, approval routing, publishing, and knowledge distribution.
Ensure knowledge architecture supports both human associates and AI systems while maintaining appropriate governance and controls.

Global Scalability & Regionalization

Establish a global knowledge operating model that balances consistent standards with country-specific policies, languages, regulatory requirements, and operational practices.
Define governance for regional content variations, translation, localization, and role-based access across internal teams and BPO partners.
Partner with regional leaders to ensure knowledge remains accurate, relevant, and accessible as Marketplace expands into new countries.

Knowledge Intelligence & Business Impact

Establish KPIs and reporting for knowledge quality, search effectiveness, article helpfulness, change cycle time, adoption, and productivity.
Use content analytics, associate feedback, search behavior, and operational data to identify knowledge gaps, recurring issues, and opportunities for improvement.
Surface knowledge-related risks and insights to business leaders, including contradictory guidance, unclear procedures, and documentation gaps.
Connect knowledge effectiveness to operational outcomes, including associate proficiency, case handling efficiency, quality, and seller experience.

People Leadership & Operational Excellence

Lead, coach, and develop a high-performing team of knowledge professionals, establishing clear expectations, accountability, and development pathways.
Assess team capabilities, capacity, and organizational design to improve productivity and support a scalable operating model.
Leverage AI, automation, and process improvements to reduce administrative effort, eliminate rework, and increase speed and quality.
Establish strong cross-functional ways of working with Instructional Design, Facilitation, Program Management, and Communication & Engagement while maintaining clear ownership of knowledge deliverables.

What You'll Bring

Demonstrated experience leading knowledge management, content strategy, knowledge operations, or related enterprise functions.
Strong expertise in knowledge architecture, taxonomy, metadata, content governance, and enterprise knowledge management platforms.
Experience building or transforming knowledge ecosystems, including platform implementation, migration, and operational optimization.
Understanding of AI-powered knowledge retrieval, retrieval-augmented generation (RAG), and the requirements for accurate, governed AI-assisted answers.
Proven ability to establish executive partnerships, influence cross-functional decisions, and drive accountability across business functions.
Experience leading and developing teams, managing performance, and optimizing resources and capacity.
Strong analytical skills with experience defining KPIs, measuring effectiveness, and connecting knowledge performance to business outcomes.
Ability to lead through ambiguity, balance strategic transformation with operational execution, and deliver at speed without compromising quality.
Experience supporting global service operations, contact centers, multilingual environments, or BPO partnerships preferred.

What Success Looks Like A globally scalable Knowledge Management function with a trusted source of truth, clear governance, measurable performance, and efficient content operations. Associates can find and apply accurate information when they need it, business leaders have visibility into knowledge gaps and risks, and AI-enabled systems can reliably consume governed knowledge to improve operational performance and the seller experience.

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