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Added 2 mins ago
Technical Support Manager (Hybrid)
Cisco Systems, Inc.
RTP, NC
As a Technical Support Manager with Commerce Product Management & Engineering (part of Cisco IT), you will support scalable, forward-thinking solutions to address new business models and…
Added 3 mins ago
Technical Product Manager - Support / TAC
Cisco Systems, Inc.
San Jose, CA · RTP, NC
Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some…
Added 3 mins ago
Technical Product Manager - AI Native Professional Services
Cisco Systems, Inc.
San Jose, CA · RTP, NC
Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some…
Added 3 mins ago
Supplier Commodity Manager - Optics (Hybrid)
Cisco Systems, Inc.
Maynard, MA · Boston, MA
Cisco Global Supplier Management (GSM) team is seeking a motivated Supplier Commodity Manager for “High Power Lasers, Pump Lasers, CW Lasers, ELSFP”. You will be part of a highly impactful…
Added 7 mins ago
Program Manager - Field CTOs - US
Cognition
San Francisco, CA
Cognition is the company behind Devin, the AI software engineer. We’re hiring an Executive Engagement Program Manager to coordinate how our executives, Field CTOs and Managing Directors…
Added 19 mins ago
CP
Account Manager- SMB Business Sales
Cellco Partnership
East Northport, NY
- $33,500 to $59,000 USD / year
…commission. Planning to go above and beyond? Our commission program allows unlimited opportunity which could allow top earners to exceed compensation plans and compete for various sales…
Added 19 mins ago
CP
Account Manager- SMB Business Sales
Cellco Partnership
Dedham, MA
- $37,000 to $64,000 USD / year
…commission. Planning to go above and beyond? Our commission program allows unlimited opportunity which could allow top earners to exceed compensation plans and compete for various sales…
Added 33 mins ago
UO
Marketing Content Strategist
University of Colorado Denver
Boulder, CO
- $72,000 to $80,000 USD / year
Work alongside website manager to continuously refresh and optimize website content to improve discoverability and engagement in an evolving landscape driven by AI search.
Added 40 mins ago
W
Senior Manager, Quality Assurance Ops Excellence and Resiliency
Walmart
BENTONVILLE, AR
- $90,000 to $180,000 USD / year
…resilience, business continuity, technology transformation, program management, risk operations, or related…
Added 40 mins ago
W
Senior Manager, Operations - Knowledge Management
Walmart
BENTONVILLE, AR
- $90,000 to $180,000 USD / year
Establish strong cross-functional ways of working with Instructional Design, Facilitation, Program Management, and Communication & Engagement while maintaining clear ownership of knowledge…
Added 40 mins ago
W
(USA) Principal, Technical Program Manager
Walmart
BENTONVILLE, AR
- $110,000 to $220,000 USD / year
Walmart is seeking a Principal, Technical Program Manager to lead complex, large-scale technology programs with cross-functional dependencies. This role requires expertise in program…
Added 40 mins ago
W
Distinguished, Product Manager - Associate AI
Walmart
SUNNYVALE, CA · BENTONVILLE, AR · BELLEVUE, WA
- $169,000 to $338,000 USD / year
As a Distinguished Product Manager at Walmart, you will set the product vision and enterprise strategy for our associate-facing AI and agent platform. You’ll define how conversational and…
Added 43 mins ago
Senior Manager, Major Nuclear Projects
Blue United Sourcing
Toledo, OH
Blue United Sourcing is seeking a Senior Manager of Major Projects on behalf of a leading nuclear power generation company. This role is responsible for directing execution of a large-scale…
Added 43 mins ago
Senior Manager, Major Nuclear Projects
Blue United Sourcing
Cleveland, OH
Blue United Sourcing is seeking a Senior Manager of Major Projects on behalf of a leading nuclear power generation company. This role is responsible for directing execution of a large-scale…
Added 43 mins ago
Senior Manager, Major Nuclear Projects
Blue United Sourcing
Phoenix, AZ
Blue United Sourcing is seeking a Senior Manager of Major Projects on behalf of a leading nuclear power generation company. This role is responsible for directing execution of a large-scale…
Added 43 mins ago
Senior Manager, Major Nuclear Projects
Blue United Sourcing
Corpus Christi, TX
Blue United Sourcing is seeking a Senior Manager of Major Projects on behalf of a leading nuclear power generation company. This role is responsible for directing execution of a large-scale…
Added 43 mins ago
Senior Project Manager - Nuclear Power
Blue United Sourcing
Toledo, OH
Blue United Sourcing is seeking a Senior Manager of Major Projects on behalf of a leading nuclear power generation company. This role is responsible for directing execution of a large-scale…
Added 43 mins ago
Senior Project Manager - Nuclear Power
Blue United Sourcing
Cleveland, OH
Blue United Sourcing is seeking a Senior Manager of Major Projects on behalf of a leading nuclear power generation company. This role is responsible for directing execution of a large-scale…
Added 43 mins ago
Senior Project Manager - Nuclear Power
Blue United Sourcing
Phoenix, AZ
Blue United Sourcing is seeking a Senior Manager of Major Projects on behalf of a leading nuclear power generation company. This role is responsible for directing execution of a large-scale…
Added 43 mins ago
Senior Project Manager - Nuclear Power
Blue United Sourcing
Corpus Christi, TX
Blue United Sourcing is seeking a Senior Manager of Major Projects on behalf of a leading nuclear power generation company. This role is responsible for directing execution of a large-scale…
Added 43 mins ago
Senior Project Manager, Energy Infrastructure
Blue United Sourcing
Toledo, OH
Blue United Sourcing is seeking a Senior Manager of Major Projects on behalf of a leading nuclear power generation company. This role is responsible for directing execution of a large-scale…
Added 43 mins ago
Senior Project Manager, Energy Infrastructure
Blue United Sourcing
Cleveland, OH
Blue United Sourcing is seeking a Senior Manager of Major Projects on behalf of a leading nuclear power generation company. This role is responsible for directing execution of a large-scale…
Added 43 mins ago
Senior Project Manager, Energy Infrastructure
Blue United Sourcing
Atlanta, GA
Blue United Sourcing is seeking a Senior Manager of Major Projects on behalf of a leading nuclear power generation company. This role is responsible for directing execution of a large-scale…
Added 43 mins ago
Senior Project Manager, Energy Infrastructure
Blue United Sourcing
Corpus Christi, TX
Blue United Sourcing is seeking a Senior Manager of Major Projects on behalf of a leading nuclear power generation company. This role is responsible for directing execution of a large-scale…
Added 1 hour ago
Human Resources Site Specialist
Freeport McMoRan
Morenci, AZ
Manage the Drug & Alcohol program, working with all related stakeholders. Ensures processes and legal requirements are in place pertaining to D&A program are followed. Collaborates with…

Walmart

Senior Manager, Operations - Knowledge Management

BENTONVILLE, AR, United States

$90,000 to $180,000 USD / year

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Job details

Pay: $90,000 to $180,000 USD / year
Posting language: English
Posted: Nov 8, 2026

Original job description

Knowledge Strategy & Governance

Define and execute a global knowledge management strategy, operating model, and roadmap across Seller Support and Risk Operations.
Establish governance frameworks, content ownership, decision rights, documentation standards, and service-level agreements with business stakeholders.
Partner directly with Risk, Seller Support, Policy, Product, and Technology leaders to anticipate changes, resolve dependencies, and ensure knowledge readiness for business initiatives.
Proactively identify conflicting policies, inconsistent guidance, and knowledge gaps, driving resolution with accountable business owners.

Knowledge Architecture & Content Operations

Own the end-to-end lifecycle of knowledge articles and reference materials, including development, validation, publishing, maintenance, and retirement.
Establish and optimize taxonomy, metadata, categorization, information architecture, and content relationships to improve discoverability, reuse, and accuracy.
Lead knowledge inventory rationalization, content cleanup, SME validation, and migration to a modern knowledge management platform.
Establish efficient intake, approval, and publishing workflows that support rapid business changes without compromising quality.
Develop accessible, audience-centered knowledge experiences, including visual summaries and other formats that improve comprehension and awareness.

Knowledge Technology & AI Enablement

Lead the selection, implementation, integration, and ongoing optimization of a modern, AI-native knowledge management system.
Partner with Product and Engineering to embed trusted, permission-aware knowledge into associate workflows and AI-assisted support.
Establish standards for knowledge retrieval, source reliability, version control, access permissions, and AI-generated answer quality.
Identify opportunities to automate content maintenance, approval routing, publishing, and knowledge distribution.
Ensure knowledge architecture supports both human associates and AI systems while maintaining appropriate governance and controls.

Global Scalability & Regionalization

Establish a global knowledge operating model that balances consistent standards with country-specific policies, languages, regulatory requirements, and operational practices.
Define governance for regional content variations, translation, localization, and role-based access across internal teams and BPO partners.
Partner with regional leaders to ensure knowledge remains accurate, relevant, and accessible as Marketplace expands into new countries.

Knowledge Intelligence & Business Impact

Establish KPIs and reporting for knowledge quality, search effectiveness, article helpfulness, change cycle time, adoption, and productivity.
Use content analytics, associate feedback, search behavior, and operational data to identify knowledge gaps, recurring issues, and opportunities for improvement.
Surface knowledge-related risks and insights to business leaders, including contradictory guidance, unclear procedures, and documentation gaps.
Connect knowledge effectiveness to operational outcomes, including associate proficiency, case handling efficiency, quality, and seller experience.

People Leadership & Operational Excellence

Lead, coach, and develop a high-performing team of knowledge professionals, establishing clear expectations, accountability, and development pathways.
Assess team capabilities, capacity, and organizational design to improve productivity and support a scalable operating model.
Leverage AI, automation, and process improvements to reduce administrative effort, eliminate rework, and increase speed and quality.
Establish strong cross-functional ways of working with Instructional Design, Facilitation, Program Management, and Communication & Engagement while maintaining clear ownership of knowledge deliverables.

What You'll Bring

Demonstrated experience leading knowledge management, content strategy, knowledge operations, or related enterprise functions.
Strong expertise in knowledge architecture, taxonomy, metadata, content governance, and enterprise knowledge management platforms.
Experience building or transforming knowledge ecosystems, including platform implementation, migration, and operational optimization.
Understanding of AI-powered knowledge retrieval, retrieval-augmented generation (RAG), and the requirements for accurate, governed AI-assisted answers.
Proven ability to establish executive partnerships, influence cross-functional decisions, and drive accountability across business functions.
Experience leading and developing teams, managing performance, and optimizing resources and capacity.
Strong analytical skills with experience defining KPIs, measuring effectiveness, and connecting knowledge performance to business outcomes.
Ability to lead through ambiguity, balance strategic transformation with operational execution, and deliver at speed without compromising quality.
Experience supporting global service operations, contact centers, multilingual environments, or BPO partnerships preferred.

What Success Looks Like A globally scalable Knowledge Management function with a trusted source of truth, clear governance, measurable performance, and efficient content operations. Associates can find and apply accurate information when they need it, business leaders have visibility into knowledge gaps and risks, and AI-enabled systems can reliably consume governed knowledge to improve operational performance and the seller experience.

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