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Added 1 min ago
Equipment Technician II
CONFLUENT MEDICAL TECHNOLOGIES INC.
United States
…maintenance and repairs. You will also support the Facility Manager in coordinating the routine activities of the maintenance…
Added 4 mins ago
Field Coordination Specialist
AssetWatch, Inc.
United States
…communication and operational oversight, they help keep field operations running efficiently while anticipating and resolving challenges before they impact the…
Added 5 mins ago
Operations Manager
Allegheny Transportation Services
United States
The Operations Manager oversees our organizational processes and ensures daily tasks by the drivers and other members of the operations teams are met. Their main duties include managing…
Added 5 mins ago
Event Sales Director
ClubCorp
San Diego, CA
…selling, planning, and coordination of all aspects of event sales operations at the club. The Event Sales Director leads the event sales team to ensure the delivery of exceptional member…
Added 6 mins ago
Senior Project Manager
Penhall Company
Seattle, WA
The Senior Project Manager is responsible for the overall leadership, strategy, and execution of complex, high-value construction projects across Penhall Company's nationwide operations.…
Added 6 mins ago
NM
Nurse Manager of Operations-Medical Surgical
Northwestern Memorial Healthcare
Geneva, IL
- $60.5 to $78.65 USD / hour
The Nurse Manager, Operations reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant…
Added 7 mins ago
Assistant Store Manager
Great Plains Specialty Finance Inc
Enid, OK
Escalate issues to the store manager, District Director of Operations (DDO), and corporate office if unable to resolve the issue directly with the customer.
Added 11 mins ago
FM
LPN Licensed Practical Nurse - Downtown Medical Associates - Full Time
Foundation Medical Partners Inc
Nashua, NH
- Full-time
…supervision of Registered Nurses, Providers, and the Practice Manager. This role supports clinical operations through patient assessment, care coordination, education, medication…
Added 14 mins ago
PT temp sales Manager
Michaels
PORT-GRESHAM, OR
The Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role oversees front-end and…
Added 14 mins ago
On-Site Supervisor (CP) - IHA
ManpowerGroup
OR
The Onsite Supervisor supports the Onsite Manager in ensuring seamless site operations and the successful implementation of the Manpower Service Delivery model at client locations. This…
Added 15 mins ago
NONDESTRUCTIVE TESTER
Air National Guard Units
Portland, OR
…information about defects to repair center. Performs Oil Spectrometry process and analyzes wear metal content on engine lubricating oil and other fluids, and recommends corrective action.…
Added 15 mins ago
HR
District Tractor Trailer Driver
Herc Rentals
Portland, OR
- $35 to $38 USD / hour
Report to the branch manager or central dispatcher of any damage to Herc Rentals property that is uncovered by the driver during the process of picking up the equipment from the customer
Added 15 mins ago
A
Clinical Project Manager
Actalent
Salem, OR
- $147,300 to $200,000 USD / year
Position: Sr. Clinical Project Manager (Homebased/100% Remote)
Added 15 mins ago
Shop Operations Manager
Pacific AG Management, Inc
Wasco, CA
The Shop Operations Manager leads the transformation of the Company’s repair and maintenance (R&M) operations, evolving an established shop into a modern, data-driven, metrics-focused…
Added 15 mins ago
Farm Crew Leader
Pacific AG Management
United States
Under the general supervision from the Orchard Operations Supervisor, the Foreman will directly supervise and coordinate the orchard operation activities of their assigned crews within…
Added 15 mins ago
On-Site Supervisor (CP) - IHA
ManpowerGroup
OR
The Onsite Supervisor supports the Onsite Manager in ensuring seamless site operations and the successful implementation of the Manpower Service Delivery model at client locations. This…
Added 15 mins ago
Program Manager
RWS Group
Seattle, WA
Program ManagerSeattle, USA | Fixed-term contract | Full-timeRWS is looking for a Program Manager who can support our client's facility data program. This role focuses on day-to-day program…
Added 16 mins ago
BH
Recruiter
Berkshire Hathaway Homestate Companies
San Diego, CA
- $75,280 to $92,500 USD / year
Ensures clear plan with Hiring Manager for communicating offer and consistency in additional follow through, including post-acceptance communications which continue candidate engagement and…
Added 16 mins ago
BH
Recruiter
Berkshire Hathaway Homestate Companies
Bay Area, CA
- $85,330 to $104,650 USD / year
Ensures clear plan with Hiring Manager for communicating offer and consistency in additional follow through, including post-acceptance communications which continue candidate engagement and…
Added 18 mins ago
Assistant Manager II
Family Dollar
Savannah, GA
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 18 mins ago
Assistant Manager I
Family Dollar
Dayton, OH
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 18 mins ago
Assistant Manager I
Family Dollar
Tulsa, OK
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 18 mins ago
Assistant Manager II
Family Dollar
Tulsa, OK
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 18 mins ago
NB
Quality Control Technician
Newell Brands
Winchester
- $20.5 USD / hour
…specifications. Quality technicians help support the manufacturing process by documenting all quality issues and tracking and adjusting the inventory systems. This position requires ability…
Added 18 mins ago
Data Center Controls Engineer
Google
Chicago, IL · Boulder, CO · San Francisco, CA · Sunnyvale, CA · Thornton, CO
5 years of experience as a program manager or technical program manager.

Walmart Inc.

Senior Manager, Operations - Knowledge Management

United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Position Summary... The Senior Manager, Knowledge Management leads the strategy, architecture, governance, and transformation of knowledge across Marketplace Seller Support and Risk Operations. This leader will build a globally scalable, AI-enabled knowledge ecosystem that delivers accurate, actionable information to associates and systems at the point of work.

Responsible for knowledge content, technology, operational performance, and team leadership, the Senior Manager will establish executive partnerships, documentation accountability, and measurable standards for quality, speed, and adoption. The role will modernize how knowledge is created, maintained, retrieved, and applied, enabling more consistent decisions, stronger associate performance, and better seller experiences.

What you'll do... Knowledge Strategy & Governance

Define and execute a global knowledge management strategy, operating model, and roadmap across Seller Support and Risk Operations.
Establish governance frameworks, content ownership, decision rights, documentation standards, and service-level agreements with business stakeholders.
Partner directly with Risk, Seller Support, Policy, Product, and Technology leaders to anticipate changes, resolve dependencies, and ensure knowledge readiness for business initiatives.
Proactively identify conflicting policies, inconsistent guidance, and knowledge gaps, driving resolution with accountable business owners.

Knowledge Architecture & Content Operations

Own the end-to-end lifecycle of knowledge articles and reference materials, including development, validation, publishing, maintenance, and retirement.
Establish and optimize taxonomy, metadata, categorization, information architecture, and content relationships to improve discoverability, reuse, and accuracy.
Lead knowledge inventory rationalization, content cleanup, SME validation, and migration to a modern knowledge management platform.
Establish efficient intake, approval, and publishing workflows that support rapid business changes without compromising quality.
Develop accessible, audience-centered knowledge experiences, including visual summaries and other formats that improve comprehension and awareness.

Knowledge Technology & AI Enablement

Lead the selection, implementation, integration, and ongoing optimization of a modern, AI-native knowledge management system.
Partner with Product and Engineering to embed trusted, permission-aware knowledge into associate workflows and AI-assisted support.
Establish standards for knowledge retrieval, source reliability, version control, access permissions, and AI-generated answer quality.
Identify opportunities to automate content maintenance, approval routing, publishing, and knowledge distribution.
Ensure knowledge architecture supports both human associates and AI systems while maintaining appropriate governance and controls.

Global Scalability & Regionalization

Establish a global knowledge operating model that balances consistent standards with country-specific policies, languages, regulatory requirements, and operational practices.
Define governance for regional content variations, translation, localization, and role-based access across internal teams and BPO partners.
Partner with regional leaders to ensure knowledge remains accurate, relevant, and accessible as Marketplace expands into new countries.

Knowledge Intelligence & Business Impact

Establish KPIs and reporting for knowledge quality, search effectiveness, article helpfulness, change cycle time, adoption, and productivity.
Use content analytics, associate feedback, search behavior, and operational data to identify knowledge gaps, recurring issues, and opportunities for improvement.
Surface knowledge-related risks and insights to business leaders, including contradictory guidance, unclear procedures, and documentation gaps.
Connect knowledge effectiveness to operational outcomes, including associate proficiency, case handling efficiency, quality, and seller experience.

People Leadership & Operational Excellence

Lead, coach, and develop a high-performing team of knowledge professionals, establishing clear expectations, accountability, and development pathways.
Assess team capabilities, capacity, and organizational design to improve productivity and support a scalable operating model.
Leverage AI, automation, and process improvements to reduce administrative effort, eliminate rework, and increase speed and quality.
Establish strong cross-functional ways of working with Instructional Design, Facilitation, Program Management, and Communication & Engagement while maintaining clear ownership of knowledge deliverables.

What You'll Bring

Demonstrated experience leading knowledge management, content strategy, knowledge operations, or related enterprise functions.
Strong expertise in knowledge architecture, taxonomy, metadata, content governance, and enterprise knowledge management platforms.
Experience building or transforming knowledge ecosystems, including platform implementation, migration, and operational optimization.
Understanding of AI-powered knowledge retrieval, retrieval-augmented generation (RAG), and the requirements for accurate, governed AI-assisted answers.
Proven ability to establish executive partnerships, influence cross-functional decisions, and drive accountability across business functions.
Experience leading and developing teams, managing performance, and optimizing resources and capacity.
Strong analytical skills with experience defining KPIs, measuring effectiveness, and connecting knowledge performance to business outcomes.
Ability to lead through ambiguity, balance strategic transformation with operational execution, and deliver at speed without compromising quality.
Experience supporting global service operations, contact centers, multilingual environments, or BPO partnerships preferred.

What Success Looks Like A globally scalable Knowledge Management function with a trusted source of truth, clear governance, measurable performance, and efficient content operations. Associates can find and apply accurate information when they need it, business leaders have visibility into knowledge gaps and risks, and AI-enabled systems can reliably consume governed knowledge to improve operational performance and the seller experience. ㅤ

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Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 3 years’ experience in operations, project management, or related area OR 5 years’ experience in operations, project management, or related area. 1 year’s supervisory experience.

Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Leadership of cross-functional task forces or projects

Masters, Masters: Operations Management

Project Management - Project Management Professional - Certification Primary Location...

1601 SE 10th St, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

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More about this job

Skills

Team leadership
Documentation
Information architecture
Translation
Reporting
Program management
Communication skills
Analytical skills
Project management
Leadership
Operations management
PMP

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