Senior Manager, Operations - Digital Identity

Role summary:

The Senior Manager, Operations leads a team executing complex projects and operations by managing timelines, resources, and cross-functional collaboration to ensure successful implementations. This role involves developing talent, analyzing data to inform business strategies, developing innovative solutions to improve efficiency, and overseeing budget management. The position requires fostering strong partnerships, driving continuous improvement, and mentoring team members to achieve operational excellence. The Senior Manager supports company values by promoting integrity, accountability, and a customer-focused approach while advancing business goals through effective leadership and strategic decision-making.

About the team:

Our team leads the Digital Identity experience and Identity Verification operations, collaborating closely with Risk, Compliance, Legal, Driver Experience, and Product partners. We ensure verification processes are executed with accuracy and adapt swiftly to emerging fraud challenges. By leveraging strong cross-functional leadership and data analysis, the team drives operational excellence and continuous improvement. Focused on precision and innovation, we support business goals through effective project and operations management, fostering collaboration to deliver secure and efficient identity verification solutions that uphold the highest standards and enhance overall business performance.

What you'll do:

• Lead, mentor, and develop associates, fostering a high-performing team environment with clear performance expectations.
• Direct and build operational work streams, ensuring successful rollouts through effective planning, communication, and performance measurement.
• Analyze data and business trends to provide actionable insights and support decision-making aligned with organizational goals.
• Develop and implement innovative operational solutions to improve efficiency, reduce costs, and enhance business performance.
• Collaborate cross-functionally to drive execution of business plans, removing obstacles and adjusting strategies as needed.
• Oversee budget management, approving expenditures and optimizing resource allocation to meet business objectives.

What you'll bring:

• Proven expertise in operations and project management, including planning, execution, and performance measurement.
• Strong leadership skills with experience in developing teams, mentoring, and fostering a collaborative work environment.
• Ability to analyze complex data, interpret trends, and translate insights into actionable business strategies.
• Demonstrated success in driving business efficiency through process improvements and innovative solutions.
• Experience managing budgets, controlling expenditures, and aligning resources to meet business objectives.
• Skilled in cross-functional collaboration to influence stakeholders and drive operational excellence.
• Commitment to upholding ethical standards and promoting a culture of integrity and accountability.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see https://one.walmart.com/notices.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart.

The annual salary range for this position is $90,000.00 - $180,000.00

Additional compensation includes annual or quarterly performance bonuses.

Additional compensation for certain positions may also include :

• Stock