Jobs in the United States

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Added 5 mins ago
UO
Undergraduate Program Professional
University of Colorado Denver
Boulder, CO
- $34,986 USD / year
Maintains the undergraduate program course scheduling content on the department website.
Added 9 mins ago
SC
(USA) Asset Protection Associate - All DC/FC - S2
Sam's Club
PERRIS, CA
- $24.4 to $27.9 USD / hour
EHS Training Delivery Possesses knowledge of Training methodologies training content development processes organizational training lifecycles To be able to carry out the following…
Added 10 mins ago
W
(USA) Store Manager - Division 1/Neighborhood Market
Walmart
ROGERS, AR
- $95,000 to $145,000 USD / year
Ensures the success of the Academy training environment and store standards by meeting the store requirements as defined in the Academy Storestandards and standard operating procedures…
Added 11 mins ago
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(USA) Academy Coach
Walmart
ST PETERSBURG, FL
- $65,000 to $100,000 USD / year
The Academy Coach serves as a key learning and development leader responsible for delivering world-class training experiences that drive associate capability, operational excellence, and…
Added 11 mins ago
W
(USA) Academy Coach
Walmart
WILLIAMSBURG, VA
- $65,000 to $100,000 USD / year
The Academy Coach serves as a key learning and development leader responsible for delivering world-class training experiences that drive associate capability, operational excellence, and…
Added 12 mins ago
W
Senior Manager I, Operations Improvement, Facility
Walmart
BETHLEHEM, PA
- $116,000 to $174,000 USD / year
Provides supervision and development opportunities for associates by selecting and training mentoring assigning duties building a teambased work environment establishing performance…
Added 12 mins ago
W
Senior Manager, Operations - Associate Experience
Walmart
BENTONVILLE, AR
- $90,000 to $180,000 USD / year
Map and assess the end-to-end associate journey, identifying critical moments across onboarding, training, production readiness, tooling, knowledge access, development, and organizational…
Added 36 mins ago
W
Auto Care Center Technician
Walmart
EASTMAN, GA
- $17 to $30 USD / hour
…rewarding place to work with opportunities for advanced associate training, business development, and application of…
Added 58 mins ago
Senior Associate, Okta Identity Governance Enginee
KPMG LLP
Jackson, MS
Added 59 mins ago
UO
Senior FPGA Development Engineer
University of Colorado Denver
Boulder, CO
- $34,986 USD / year
Added 59 mins ago
RC
Field Project Controls Manager
Ryan Companies US, Inc.
Denver, CO
- $40,123 USD / year
Provide an elevated level of service to the Construction business through development of best practices, proactive training, and support of all tools and technologies.
Added 1 hour ago
W
Auto Care Center Technician
Walmart
PARKER, CO
- $21 to $34 USD / hour
…rewarding place to work with opportunities for advanced associate training, business development, and application of…
Added 1 hour ago
W
Auto Care Center Service Manager
Walmart
LOVELAND, CO
- $22 to $35 USD / hour
…rewarding place to work with opportunities for advanced associate training, business development, and application of…
Added 1 hour ago
Civil Engineer
Bureau of Reclamation
Lakewood, CO
Added 1 hour ago
Networks Systems Engineer III
Auria (Boecore LLC)
Colorado Springs, CO
…Candidate will adhere to DOORS processes and procedures, review the content and details of technical products, and act as a technical interface to MDA working-level counterparts on an…
Added 1 hour ago
Manufacturing Program Manager
Leidos
Huntsville, AL
This position will manage manufacturing programs and control accounts for the assembly, integration, and test content associated with a (3) major programs. This role will own the planning,…
Added 1 hour ago
UO
Operations & Procurement Specialist (Business Services Professional)
University of Colorado Denver
Aurora, CO
- $56,995 to $72,498 USD / year
…phone list creation, office supply management, printer services training and support, and oversight of shared…
Added 1 hour ago
UO
Senior Communications Specialist
University of Colorado Denver
Boulder, CO
- $34,986 USD / year
…departments on integrated marketing and communications strategies, content planning and standard processes across web, social media and other digital communications channels to advance…
Added 2 hours ago
C
Director, Enterprise Communications
Citizens
Westwood, MA · Boston, MA
- $145,000 to $210,000 USD / year
Develop executive positioning, key messages, speeches, presentations, talking points, Q&As, and thought leadership content.
Added 3 hours ago
W
Auto Care Center Service Manager
Walmart
LIVONIA, MI
- $20 to $33 USD / hour
…rewarding place to work with opportunities for advanced associate training, business development, and application of…
Added 3 hours ago
Lead Medical Records Technician (HIT)
Veterans Affairs, Veterans Health Administration
Detroit, MI
Added 3 hours ago
Elementary Math Interventionist
Stride, Inc.
Lansing, MI
…and/or adapts the K12 curriculum in alignment with the state's content standards to meet the unique needs of each student;nn * Collaborates with general education teachers to meet the goals…
Added 3 hours ago
Electrical BIM & CAD Designer
Superior Essex
Atlanta, GA
Build and maintain BIM content libraries, templates, shared parameters, and standardized naming/organization systems.
Added 3 hours ago
W
Auto Care Center Technician
Walmart
CHEYENNE, WY
- $19 to $32 USD / hour
…rewarding place to work with opportunities for advanced associate training, business development, and application of…
Added 3 hours ago
Richland County - Public Works Director
Richland County
Sidney, MT
…personnel budgeting, hiring, performance management and appraisal, training, overseeing department supervisors, terminating employment, and conducting disciplinary and grievance hearings. •…

Walmart

Senior Manager, Operations - Associate Experience

BENTONVILLE, AR, United States

$90,000 to $180,000 USD / year

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Job details

Pay: $90,000 to $180,000 USD / year
Posting language: English
Posted: Nov 8, 2026

Original job description

Executive & Organizational Communications

Lead executive and organizational communications across MSSPR, shaping clear, compelling narratives that connect business strategy, priorities, and performance to the associate experience.
Serve as a trusted communications advisor to senior leaders, providing strategic counsel, editorial direction, and thoughtful challenge on messaging, timing, and delivery.
Personally develop, write, edit, and deliver executive messages, organizational announcements, business updates, and other high-impact communications.
Establish editorial standards, approval protocols, and communications governance to ensure accuracy, consistency, appropriate executive alignment, and sound judgment.
Translate complex business, organizational, and operational changes into accessible, actionable communications for diverse audiences.

Associate Engagement & Connection

Own the strategy, planning, production, and execution of MSSPR All-Hands, newsletters, recognition programs, and associate engagement initiatives.
Build programs that strengthen connection, belonging, recognition, and understanding of organizational priorities.
Develop a coordinated editorial and engagement calendar that balances business communications, associate needs, and organizational priorities.
Evaluate engagement effectiveness and continuously refine channels, formats, and programs to improve reach, participation, and impact.

Associate Listening & Insights

Design and lead an ongoing associate listening strategy, including recurring pulse surveys, always-on feedback channels, and targeted listening sessions.
Establish representative listening approaches across Seller Support, Risk Operations, countries, and BPO partners while minimizing survey fatigue.
Analyze associate feedback, sentiment, and experience data to identify trends, systemic challenges, and emerging opportunities.
Translate insights into actionable recommendations and partner with business leaders to prioritize and address experience gaps.
Establish closed-loop feedback practices that demonstrate how associate input informs decisions and improvements.

Associate Journey & Experience Improvement

Map and assess the end-to-end associate journey, identifying critical moments across onboarding, training, production readiness, tooling, knowledge access, development, and organizational change.
Identify friction points and gaps that affect associate effectiveness, confidence, engagement, and day-to-day experience.
Partner with Operations, Product, Technology, HR, and Capability leaders to establish improvement plans, clarify ownership, and track execution.
Drive measurable improvements in targeted experience areas while maintaining clear accountability with the teams responsible for implementing solutions.

Change Communications & Adoption

Develop and execute communications strategies that support organizational transformation, technology launches, process changes, and evolving ways of working.
Partner with business and change leaders to assess audience impacts, anticipate resistance, and reinforce understanding and adoption.
Measure communication effectiveness and change adoption, using feedback and behavioral insights to refine messaging and support.
Ensure associates receive timely, relevant information that helps them understand what is changing, why it matters, and what action is required.

Global Associate Experience & Regionalization

Establish a Bentonville-led hub-and-spoke associate experience model with consistent strategy, standards, and governance across Marketplace operations.
Partner with regional leaders to adapt communications, listening approaches, and engagement initiatives to local languages, cultures, and operational environments.
Ensure internal associates and BPO partners receive relevant business and operational communications while tailoring engagement and recognition programs to appropriate audiences.
Establish consistent experience measures across regions while accounting for local needs and differences.

Measurement, Governance & Operational Excellence

Establish KPIs for associate engagement, communication effectiveness, change adoption, and experience improvement.
Use quantitative and qualitative insights to measure sentiment, comprehension, adoption, and reduction in associate friction.
Develop dashboards and executive reporting that connect associate experience trends to business priorities and improvement actions.
Own end-to-end execution of the function, including planning, content development, production, stakeholder coordination, approvals, and delivery.
Establish scalable workflows, prioritization, and operating practices that improve speed, quality, consistency, and productivity.
Leverage technology, AI, and automation to streamline communications production, listening analysis, and reporting without compromising accuracy or human judgment.

What You'll Bring

Demonstrated experience leading internal or executive communications, associate engagement, employee experience, or related functions in a complex organization.
Exceptional writing, editing, storytelling, and executive communications skills, with the ability to translate complex information into concise, compelling, human-centered messages.
Proven ability to advise senior executives, shape organizational narratives, challenge assumptions, and exercise sound judgment in sensitive communications.
Experience personally managing communications programs and channels, including executive messaging, newsletters, town halls, organizational announcements, and engagement initiatives.
Experience designing or managing associate listening programs, pulse surveys, feedback mechanisms, and engagement measurement.
Strong analytical skills with the ability to translate qualitative and quantitative insights into actionable recommendations and measurable improvements.
Experience leading cross-functional initiatives and influencing outcomes without direct authority.
Strong understanding of change communications, organizational adoption, and employee experience improvement.
Ability to balance strategic planning with hands-on execution, manage competing priorities, and deliver high-quality work in a fast-paced environment.
Experience supporting global, distributed, frontline, or BPO populations preferred.
Fluency with modern communications platforms, survey tools, analytics, AI, and automation.
Strong business acumen, relationship-building skills, discretion, and executive presence.

What Success Looks Like A globally connected MSSPR organization where associates are informed, engaged, heard, and supported in doing their best work. Executive communications are clear, credible, and aligned with business priorities. Associates understand and adopt change. Listening programs surface meaningful insights, and cross-functional partners act on them. Engagement improves, day-to-day friction decreases, and leadership has measurable visibility into the associate experience.

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More about this job

Skills

Editorial standards
Communication skills
Reporting
Prioritization
Editing
Analytical skills
Strategic planning
Relationship building

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