Jobs in the United States

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Added 1 min ago
Director, HR Enablement & Transformation - Americas
Novanta Corporation
Apex, NC · Bedford, MA
…ensuring HR solutions, programs, and services are aligned to business priorities and deliver a consistent, high-quality employee and manager…
Added 9 mins ago
Manager, Project Management - Community Engagement
Quality Technology Services, LLC
United States
The Manager, Project Management – Community Engagement leads the planning and execution of complex, cross‑functional programs that advance QTS’s community engagement strategy across…
Added 25 mins ago
VS
AI Connect Outside Plant Associate Director
Verizon Services Corp. BC
Basking Ridge, NJ · Bloomington, CA · Irving, TX · Houston, TX · West Jordan, UT · Temple Terrace, FL · Minneapolis, MN · Walnut Creek, CA · Indianapolis, IN
- $114,000 to $219,000 USD / year
Willingness to travel up to approximately 25% of the time as the needs of the business dictate.
Added 35 mins ago
Software, Data & AI Sales Manager & Account Executive
Dean Dorton
Remote, United States
The Sales Manager & Account Executive is responsible for driving revenue growth, leading business development strategy, and managing the performance of the Software, Data & AI sales team.…
Added 42 mins ago
Deputy Program Manager
GD Information Technology, Inc.
United States
Agile Scrum Development, Customer Engagement, Deliverables Management, Team ManagementCertifications:
Added 45 mins ago
JH
Talent Acquisition Intern
James Hardie
Chicago, IL
- $20 to $25 USD / hour
…field while contributing to meaningful projects that drive business results. Our 12-week paid internship program is designed to provide real-world industry exposure, strengthen your…
Added 45 mins ago
O
Technical Program Manager, Mechanical Infrastructure - Data Centers (on-site Nashville, TN)
Oracle
Nashville, TN
- $126,200 to $264,100 USD / year
…should expect a minimum of 25% travel, with additional travel as business needs…
Added 45 mins ago
O
Technical Program Manager, Electrical Infrastructure - Data Centers (on-site Nashville, TN)
Oracle
Nashville, TN
- $126,200 to $264,100 USD / year
…should expect a minimum of 25% travel, with additional travel as business needs…
Added 48 mins ago
Graduate Development Program, Associate Product Manager, US Electric IT
natgridProd
Syracuse, NY · Waltham, MA
Are you ready to help shape the future of electric asset management? As an Associate Product Manager in US Electric IT team, you’ll support the STREAMS program, a strategic transformation…
Added 49 mins ago
Graduate Development Program, Associate Technology Engineer, Technology Engineering
natgridProd
Marlboro, MA · Waltham, MA
Experience with Microsoft Intune, Jamf, Nexthink, Microsoft Configuration Manager, Windows Autopilot, Apple Business Manager, application packaging, device compliance, or endpoint security.
Added 49 mins ago
Graduate Development Program, Associate Project Manager, Capital Project Delivery
natgridProd
Northboro, MA
…real-world project management experience? As an Associate Project Manager, you'll play a key role in supporting major energy infrastructure projects across Massachusetts. You'll work with…
Added 49 mins ago
Graduate Development Program, Associate Project Manager, New York Electric Major Projects
natgridProd
Syracuse, NY
Are you ready to help deliver major projects that strengthen New York’s electric grid? As an Associate Project Manager on the New York Electric Major Projects team, you’ll support complex…
Added 49 mins ago
Graduate Development Program, Associate Project Manager, NE Electric Complex Project Management
natgridProd
Waltham, MA · Northboro, MA · Worcester, MA
Ready to help power the future of energy while building your project management career? As an Associate Project Manager, you'll support a diverse portfolio of projects that help modernize…
Added 49 mins ago
Graduate Development Program, Associate Project Manager, Workplan Capital Project Delivery
natgridProd
Northboro, MA
Ready to connect data, strategy, and real-world impact? As a member of the Workplan Development Team, you'll help shape the projects that power communities across New England. By analyzing…
Added 49 mins ago
Graduate Development Program, Associate Project Manager, Workplan Development
natgridProd
Northboro, MA
…future of energy infrastructure? As a member of the Workplan Development Team, you will analyze historical workload data and develop resource planning models that support near and long-term…
Added 53 mins ago
AI Principal Technical Program Manager
JPMC page
New York, NY · NY
As a Principal Technical Program Manager at JPMorganChase in Corporate- AI/ML Data Platforms team, you will lead complex, multi-functional technology projects and programs that will impact…
Added 1 hour ago
BS
Infrastructure and Operations Principal Architect, ITD
Brookhaven Science Associates, LLC
Upton, NY
- $126,000 to $222,500 USD / year
…Technology Division (ITD). Reporting to the ITD I&O department manager, this individual contributor provides technical leadership for the infrastructure and services that enable the…
Added 1 hour ago
Health Industry - Patient Access & Experience Manager
Accenture LLP Company
NY
As a Patient Access & Experience Manager in our Health Provider business, you lead and support patient access and experience transformations for complex provider organizations such as…
Added 1 hour ago
Senior District Manager, Oncology, Lung Head & Neck
J&J Family of Companies
Horsham, PA
Johnson & Johnson Innovative Medicine is recruiting for a Senior District Manager, Oncology, Lung Head & Neck cancers to be based in the Mid Atlantic District which includes: Washington,…
Added 1 hour ago
Oncology Clinical Educator, Solid Tumors, North Florida
J&J Family of Companies
Horsham, PA
…strategies. This position will work collaboratively with the OCE manager and respective OCE team member who is responsible for a specific territory within the Northern FL…
Added 1 hour ago
Senior District Manager, Oncology, Lung Head & Neck
J&J Family of Companies
Horsham, PA
Johnson & Johnson Innovative Medicine is recruiting for a Senior District Manager, Oncology, Lung Head & Neck cancers to be based in the Upstate NY-MA District which includes: Boston, MA,…
Added 1 hour ago
Senior District Manager, Oncology, Lung Head & Neck
J&J Family of Companies
Horsham, PA
Johnson & Johnson Innovative Medicine is recruiting for a Senior District Manager, Oncology, Lung Head & Neck cancers to be based in the New York City District which includes: NYC, Long…
Added 2 hours ago
Senior Tax Manager
Cynch AI
Remote, United States
Track record of growing client relationships and expanding practice areas through business development.
Added 2 hours ago
Tax Manager
Cynch AI
Remote, United States
We’re looking for a Tax Manager to own complex engagements, lead a team, and elevate the quality bar. That means working across entity types, acting as a trusted advisor, and developing the…
Added 2 hours ago
Tax Manager
Cynch AI
Remote, United States
We’re looking for a Tax Manager to own complex engagements, lead a team, and elevate the quality bar. That means working across entity types, acting as a trusted advisor, and developing the…

Walmart

Senior Manager, Operations - Associate Experience

BENTONVILLE, AR, United States

$90,000 to $180,000 USD / year

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Job details

Pay: $90,000 to $180,000 USD / year
Posting language: English
Posted: Nov 8, 2026

Original job description

Executive & Organizational Communications

Lead executive and organizational communications across MSSPR, shaping clear, compelling narratives that connect business strategy, priorities, and performance to the associate experience.
Serve as a trusted communications advisor to senior leaders, providing strategic counsel, editorial direction, and thoughtful challenge on messaging, timing, and delivery.
Personally develop, write, edit, and deliver executive messages, organizational announcements, business updates, and other high-impact communications.
Establish editorial standards, approval protocols, and communications governance to ensure accuracy, consistency, appropriate executive alignment, and sound judgment.
Translate complex business, organizational, and operational changes into accessible, actionable communications for diverse audiences.

Associate Engagement & Connection

Own the strategy, planning, production, and execution of MSSPR All-Hands, newsletters, recognition programs, and associate engagement initiatives.
Build programs that strengthen connection, belonging, recognition, and understanding of organizational priorities.
Develop a coordinated editorial and engagement calendar that balances business communications, associate needs, and organizational priorities.
Evaluate engagement effectiveness and continuously refine channels, formats, and programs to improve reach, participation, and impact.

Associate Listening & Insights

Design and lead an ongoing associate listening strategy, including recurring pulse surveys, always-on feedback channels, and targeted listening sessions.
Establish representative listening approaches across Seller Support, Risk Operations, countries, and BPO partners while minimizing survey fatigue.
Analyze associate feedback, sentiment, and experience data to identify trends, systemic challenges, and emerging opportunities.
Translate insights into actionable recommendations and partner with business leaders to prioritize and address experience gaps.
Establish closed-loop feedback practices that demonstrate how associate input informs decisions and improvements.

Associate Journey & Experience Improvement

Map and assess the end-to-end associate journey, identifying critical moments across onboarding, training, production readiness, tooling, knowledge access, development, and organizational change.
Identify friction points and gaps that affect associate effectiveness, confidence, engagement, and day-to-day experience.
Partner with Operations, Product, Technology, HR, and Capability leaders to establish improvement plans, clarify ownership, and track execution.
Drive measurable improvements in targeted experience areas while maintaining clear accountability with the teams responsible for implementing solutions.

Change Communications & Adoption

Develop and execute communications strategies that support organizational transformation, technology launches, process changes, and evolving ways of working.
Partner with business and change leaders to assess audience impacts, anticipate resistance, and reinforce understanding and adoption.
Measure communication effectiveness and change adoption, using feedback and behavioral insights to refine messaging and support.
Ensure associates receive timely, relevant information that helps them understand what is changing, why it matters, and what action is required.

Global Associate Experience & Regionalization

Establish a Bentonville-led hub-and-spoke associate experience model with consistent strategy, standards, and governance across Marketplace operations.
Partner with regional leaders to adapt communications, listening approaches, and engagement initiatives to local languages, cultures, and operational environments.
Ensure internal associates and BPO partners receive relevant business and operational communications while tailoring engagement and recognition programs to appropriate audiences.
Establish consistent experience measures across regions while accounting for local needs and differences.

Measurement, Governance & Operational Excellence

Establish KPIs for associate engagement, communication effectiveness, change adoption, and experience improvement.
Use quantitative and qualitative insights to measure sentiment, comprehension, adoption, and reduction in associate friction.
Develop dashboards and executive reporting that connect associate experience trends to business priorities and improvement actions.
Own end-to-end execution of the function, including planning, content development, production, stakeholder coordination, approvals, and delivery.
Establish scalable workflows, prioritization, and operating practices that improve speed, quality, consistency, and productivity.
Leverage technology, AI, and automation to streamline communications production, listening analysis, and reporting without compromising accuracy or human judgment.

What You'll Bring

Demonstrated experience leading internal or executive communications, associate engagement, employee experience, or related functions in a complex organization.
Exceptional writing, editing, storytelling, and executive communications skills, with the ability to translate complex information into concise, compelling, human-centered messages.
Proven ability to advise senior executives, shape organizational narratives, challenge assumptions, and exercise sound judgment in sensitive communications.
Experience personally managing communications programs and channels, including executive messaging, newsletters, town halls, organizational announcements, and engagement initiatives.
Experience designing or managing associate listening programs, pulse surveys, feedback mechanisms, and engagement measurement.
Strong analytical skills with the ability to translate qualitative and quantitative insights into actionable recommendations and measurable improvements.
Experience leading cross-functional initiatives and influencing outcomes without direct authority.
Strong understanding of change communications, organizational adoption, and employee experience improvement.
Ability to balance strategic planning with hands-on execution, manage competing priorities, and deliver high-quality work in a fast-paced environment.
Experience supporting global, distributed, frontline, or BPO populations preferred.
Fluency with modern communications platforms, survey tools, analytics, AI, and automation.
Strong business acumen, relationship-building skills, discretion, and executive presence.

What Success Looks Like A globally connected MSSPR organization where associates are informed, engaged, heard, and supported in doing their best work. Executive communications are clear, credible, and aligned with business priorities. Associates understand and adopt change. Listening programs surface meaningful insights, and cross-functional partners act on them. Engagement improves, day-to-day friction decreases, and leadership has measurable visibility into the associate experience.

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More about this job

Skills

Editorial standards
Communication skills
Reporting
Prioritization
Editing
Analytical skills
Strategic planning
Relationship building

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