Senior Director, Technology Operations - Digital Innovation (Essentials)

What You’ll Do

• Define Walmart’s North Star vision for Essentials shopping, identifying how customers will plan, purchase, replenish, and receive everyday needs over the next 3–5 years.
• Reinvent routine and replenishment shopping, moving from customer-initiated transactions toward intelligent experiences that anticipate needs and reduce shopping effort.
• Develop AI-enabled planning and personalization capabilities that understand household needs, purchasing patterns, preferences, and changing circumstances.
• Connect shopping and fulfillment experiences, using Walmart’s store and fulfillment network to create differentiated experiences around availability, speed, convenience, and reliability.
• Identify and build new customer propositions across recurring purchases, replenishment, household planning, subscriptions, bundles, and other emerging shopping models.
• Operate as the General Manager for a digital capability, taking ideas from concept through validation while building the business case, driving core metrics, creating best-in-class customer experiences, and enabling the cross-functional execution needed to scale.
• Prioritize investments based on customer impact and business value, measuring success through adoption, engagement, retention, incremental and attributable GMV, and improvements in customer convenience.
• Partner across Merchandising, Marketplace, Product, Engineering, Design, Marketing, Data Science, Supply Chain, and Operations to align enterprise priorities and deliver one cohesive customer experience.
• Prepare successful capabilities for adoption across Walmart’s broader eCommerce organizations, ensuring innovations can scale to serve millions of customers.
• Build and develop high-performing teams while fostering a culture of curiosity, experimentation, customer obsession, and bold thinking.

What You’ll Bring

• An entrepreneurial mindset with the ability to think like a founder - balancing long-term vision with pragmatic execution to build experiences that meaningfully simplify customers’ everyday lives.
• Proven experience defining bold customer visions and transforming them into scalable digital products, businesses, or customer experiences, ideally within high-frequency, replenishment, grocery, household, or convenience-oriented shopping journeys.
• Demonstrated success operating in highly ambiguous environments - identifying emerging customer needs, validating new concepts, and building businesses or capabilities from the ground up.
• A strong understanding of digital commerce, consumer behavior, AI, personalization, predictive technologies, and emerging shopping models, with the curiosity to continuously explore what’s next.
• Strong business and operational acumen, with the ability to connect customer experience innovation to fulfillment capabilities, economics, adoption, retention, and measurable business growth.
• Exceptional cross-functional leadership with the ability to influence senior executives and align diverse teams across business, product, technology, merchandising, supply chain, and operations around a shared customer vision.
• A customer-first mindset with a passion for eliminating friction and creating intelligent, convenient experiences that make routine shopping easier, faster, and more reliable.
• Experience building and leading high-performing teams while fostering a culture of experimentation, accountability, inclusion, and continuous learning.