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Added 1 min ago
Associate Personal Banker Pacific Palisades
Wells Fargo
PACIFIC PALISADES, CA
Wells Fargo is seeking an Associate Personal Banker (SAFE) to join our National Branch. In this frontline role, you will build relationships with customers by supporting everyday banking…
Added 1 min ago
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Reference Test Clerk
Labcorp
Fairfield, CA
- $17.75 to $25.07 USD / hour
…and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most…
Added 1 min ago
Associate Personal Banker Hermosa Beach
Wells Fargo
HERMOSA BEACH, CA
Wells Fargo is seeking an Associate Personal Banker (SAFE) to join our National Branch Network. In this frontline role, you will build relationships with customers by supporting everyday…
Added 1 min ago
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(USA) Cafe Associate
Walmart
Glendora, CA
- $19 to $27 USD / hour
Be a Techie: Leverages digital tools to drive sales, improve the shopping experience, and elevate associate engagement; utilizing hand held technology to make immediate business decisions…
Added 1 min ago
AU
Security Officer Part Time Loss Prevention Associate
Allied Universal
Beverly Hills, CA
- $20.6 USD / hour
- Part-time
As a Security Officer Part Time Loss Prevention Associate in Beverly Hills, CA , you will serve and safeguard clients in a range of industries. Join a leading team where flexibility meets…
Added 1 min ago
R&D Laboratory Technician (Experienced)
Siemens
Livermore, CA
Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live,…
Added 1 min ago
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People Services Associate
TEKsystems
Santa Monica, CA
- $28 to $34.47 USD / hour
Deliver seamless support across the full candidate and employee lifecycle, ensuring smooth transitions from recruitment to onboarding and throughout employment.
Added 1 min ago
HH
RN Emergency Department
HCA Healthcare
Riverside, CA
- $58 to $82 USD / hour
Strong staffing Support when it matters most. Technology and tools that streamline patient monitoring and communication to help you work more efficiently. Robust supply chains to keep you…
Added 2 mins ago
Senior Analyst Strategy and Business Development
BD (Becton, Dickinson and Company)
Irvine, CA
Work-Life Balance & Family Support: Paid time off, company holidays, educational assistance, parental leave, adoption assistance, backup care, caregiving support, employee assistance…
Added 2 mins ago
Medical Records Technician (Coder Outpatient and Inpatient)
Veterans Affairs, Veterans Health Administration
San Diego, CA
Added 2 mins ago
CT
Support Associate IV
CGI Technologies and Solutions, Inc.
Los Angeles, CA
- $24.29 USD / hour
Under the direct supervision of the CGI Management personnel, the Support Associate assists the Customer Service department in completing the various duties in the Customer Service…
Added 7 mins ago
A
IMMEDIATE HIRING!!!! PRODUCTION ASSOCIATE-$19/hr.
Aerotek
Carlsbad, CA
- $18 to $19 USD / hour
PRODUCTION ASSOCIATE-$19/HR. 1st/2nd shift available
Added 14 mins ago
UO
Career Coach, First-and-Second Year Students
University of Colorado Denver
Boulder, CO
- $55,100 to $60,000 USD / year
…components of the Career Development events and programs with the support of the other Career Operations Program Manager and Career Coaching team…
Added 14 mins ago
UO
Associate Director of Marketing & Social Media
University of Colorado Denver
Boulder, CO
- $95,000 to $100,000 USD / year
The Associate Director, Marketing & Social Media at the College of Engineering & Applied Science (CEAS) is an essential position for building the CEAS brand, supporting student recruitment,…
Added 14 mins ago
RU
PreSales Engineer Director - Data and AI Applications (Location Flexible)
RSM US LLP
Denver, CO
- $147,000 to $260,700 USD / year
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Added 14 mins ago
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Oracle EPM Consulting Manager (Location flexible)
RSM US LLP
Denver, CO
- $112,100 to $225,500 USD / year
…leading system implementations from a people, process, and technology…
Added 14 mins ago
UO
Tenured/Tenure-Track Faculty in Engineering Education
University of Colorado Denver
Boulder, CO
- $110,000 to $210,000 USD / year
…sustainability, the ethical and responsible use of AI and related technology, and the societal dimensions of engineering and computing. Applicants with engineering education scholarship…
Added 14 mins ago
UO
Assistant or Associate Professor in Marketing
University of Colorado Denver
Boulder, CO
- $205,000 to $255,000 USD / year
2027.We are seeking candidates at the advanced assistant professor or early-stage associate professor level (i.e., without tenure or with tenure recently granted).We are primarily seeking a…
Added 14 mins ago
UO
Communications and Marketing Manager
University of Colorado Denver
Boulder, CO
- $34,986 USD / year
…employees. In emergency situations, this position may be required to support crisis needs on nights and…
Added 29 mins ago
Retail Sales Associate
Best Buy
Bridgewater, NJ
As a Retail Sales Associate, you’ll be the face of Best Buy for customers who visits our stores. We’ll train you with the skills and knowledge you need to confidently recommend the right…
Added 31 mins ago
DRUG-GEN MDSE/CLERK
The Kroger Co.
Carrollton, TX
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:
Added 31 mins ago
Cashier
The Kroger Co.
Plano, TX
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:
Added 31 mins ago
Courtesy Clerk/Grocery Bagger
The Kroger Co.
Dearborn, MI
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:
Added 37 mins ago
Advanced Diagnostic Radiologic Technology- (CT)
Veterans Affairs, Veterans Health Administration
Nashville, TN
Added 54 mins ago
P
CNC Vertical Hurco Machinist- Weekend $30-36 plus 10% Shift Diff
Precinmac
Albany, OR
- $30 to $36 USD / hour
Education: Required: High School diploma or GED. Preferred: Associate Degree, Machine Tool Technology, or related subject-area; or Trade School Certification in a related discipline or…

Walmart Inc.

Senior Manager, Operations - Knowledge Management

United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Position Summary... The Senior Manager, Knowledge Management leads the strategy, architecture, governance, and transformation of knowledge across Marketplace Seller Support and Risk Operations. This leader will build a globally scalable, AI-enabled knowledge ecosystem that delivers accurate, actionable information to associates and systems at the point of work.

Responsible for knowledge content, technology, operational performance, and team leadership, the Senior Manager will establish executive partnerships, documentation accountability, and measurable standards for quality, speed, and adoption. The role will modernize how knowledge is created, maintained, retrieved, and applied, enabling more consistent decisions, stronger associate performance, and better seller experiences.

What you'll do... Knowledge Strategy & Governance

Define and execute a global knowledge management strategy, operating model, and roadmap across Seller Support and Risk Operations.
Establish governance frameworks, content ownership, decision rights, documentation standards, and service-level agreements with business stakeholders.
Partner directly with Risk, Seller Support, Policy, Product, and Technology leaders to anticipate changes, resolve dependencies, and ensure knowledge readiness for business initiatives.
Proactively identify conflicting policies, inconsistent guidance, and knowledge gaps, driving resolution with accountable business owners.

Knowledge Architecture & Content Operations

Own the end-to-end lifecycle of knowledge articles and reference materials, including development, validation, publishing, maintenance, and retirement.
Establish and optimize taxonomy, metadata, categorization, information architecture, and content relationships to improve discoverability, reuse, and accuracy.
Lead knowledge inventory rationalization, content cleanup, SME validation, and migration to a modern knowledge management platform.
Establish efficient intake, approval, and publishing workflows that support rapid business changes without compromising quality.
Develop accessible, audience-centered knowledge experiences, including visual summaries and other formats that improve comprehension and awareness.

Knowledge Technology & AI Enablement

Lead the selection, implementation, integration, and ongoing optimization of a modern, AI-native knowledge management system.
Partner with Product and Engineering to embed trusted, permission-aware knowledge into associate workflows and AI-assisted support.
Establish standards for knowledge retrieval, source reliability, version control, access permissions, and AI-generated answer quality.
Identify opportunities to automate content maintenance, approval routing, publishing, and knowledge distribution.
Ensure knowledge architecture supports both human associates and AI systems while maintaining appropriate governance and controls.

Global Scalability & Regionalization

Establish a global knowledge operating model that balances consistent standards with country-specific policies, languages, regulatory requirements, and operational practices.
Define governance for regional content variations, translation, localization, and role-based access across internal teams and BPO partners.
Partner with regional leaders to ensure knowledge remains accurate, relevant, and accessible as Marketplace expands into new countries.

Knowledge Intelligence & Business Impact

Establish KPIs and reporting for knowledge quality, search effectiveness, article helpfulness, change cycle time, adoption, and productivity.
Use content analytics, associate feedback, search behavior, and operational data to identify knowledge gaps, recurring issues, and opportunities for improvement.
Surface knowledge-related risks and insights to business leaders, including contradictory guidance, unclear procedures, and documentation gaps.
Connect knowledge effectiveness to operational outcomes, including associate proficiency, case handling efficiency, quality, and seller experience.

People Leadership & Operational Excellence

Lead, coach, and develop a high-performing team of knowledge professionals, establishing clear expectations, accountability, and development pathways.
Assess team capabilities, capacity, and organizational design to improve productivity and support a scalable operating model.
Leverage AI, automation, and process improvements to reduce administrative effort, eliminate rework, and increase speed and quality.
Establish strong cross-functional ways of working with Instructional Design, Facilitation, Program Management, and Communication & Engagement while maintaining clear ownership of knowledge deliverables.

What You'll Bring

Demonstrated experience leading knowledge management, content strategy, knowledge operations, or related enterprise functions.
Strong expertise in knowledge architecture, taxonomy, metadata, content governance, and enterprise knowledge management platforms.
Experience building or transforming knowledge ecosystems, including platform implementation, migration, and operational optimization.
Understanding of AI-powered knowledge retrieval, retrieval-augmented generation (RAG), and the requirements for accurate, governed AI-assisted answers.
Proven ability to establish executive partnerships, influence cross-functional decisions, and drive accountability across business functions.
Experience leading and developing teams, managing performance, and optimizing resources and capacity.
Strong analytical skills with experience defining KPIs, measuring effectiveness, and connecting knowledge performance to business outcomes.
Ability to lead through ambiguity, balance strategic transformation with operational execution, and deliver at speed without compromising quality.
Experience supporting global service operations, contact centers, multilingual environments, or BPO partnerships preferred.

What Success Looks Like A globally scalable Knowledge Management function with a trusted source of truth, clear governance, measurable performance, and efficient content operations. Associates can find and apply accurate information when they need it, business leaders have visibility into knowledge gaps and risks, and AI-enabled systems can reliably consume governed knowledge to improve operational performance and the seller experience. ㅤ

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Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 3 years’ experience in operations, project management, or related area OR 5 years’ experience in operations, project management, or related area. 1 year’s supervisory experience.

Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Leadership of cross-functional task forces or projects

Masters, Masters: Operations Management

Project Management - Project Management Professional - Certification Primary Location...

1601 SE 10th St, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

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More about this job

Skills

Team leadership
Documentation
Information architecture
Translation
Reporting
Program management
Communication skills
Analytical skills
Project management
Leadership
Operations management
PMP

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