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Production Associate 1 - Glass - 3rd shift
Cornerstone Building Brands
Welcome, NC
- $16 USD / hour
The Production Associate 1 employee at Cornerstone Building Brands Aperture Solutions is responsible for various windows & doors assembly operations while ensuring we Safely make a Quality…
Added just now
CB
Production Associate 2 - Screens - 3rd shift
Cornerstone Building Brands
Welcome, NC
- From $17 USD / hour
The Production Associate 2 employee at Cornerstone Building Brands Aperture Solutions is responsible for various windows & doors assembly operations while ensuring we Safely make a Quality…
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Lab Technician
ArcelorMittal
PORTLAND, TX
…results, troubleshoots analytical issues, and collaborates with Operations, Maintenance, Engineering, Environmental, and Quality teams to support plant…
Added just now
MS
Research Vet Technician / Animal Technician
Medix Staffing Solutions
Brooklyn, NY
- $24 to $28.85 USD / hour
Associate degree in Veterinary Technology or Bachelor’s degree in Animal Science (or related discipline).
Added 2 mins ago
APS Investigator Specialist
TX-HHSC-DSHS-DFPS
BEEVILLE, TX
DFPS is committed to its employees' professional development and ongoing success and offers the DFPS Certification Program to enhance skills and advance careers within our organization. The…
Added 3 mins ago
Lab Technician
ArcelorMittal
Portland · PORTLAND, TX
…results, troubleshoots analytical issues, and collaborates with Operations, Maintenance, Engineering, Environmental, and Quality teams to support plant…
Added 3 mins ago
Lead Field Service Engineer – Drives
GE Energy Power Conversion USA Inc.
Remote, United States
…and control systems. This role bridges the gap between field operations and engineering, ensuring our customers maximize the reliability, efficiency, and lifecycle value of their GE power…
Added 3 mins ago
Bilingual Sales Associate
ACE Cash Express
Beaumont, TX
…fullest, and we celebrate their commitment to making our store operations…
Added 3 mins ago
AC
Part Time Bilingual Sales Associate
ACE Cash Express
Corona, CA
- $17.5 to $18.5 USD / hour
- Part-time
…fullest, and we celebrate their commitment to making our store operations…
Added 3 mins ago
Sales Associate
ACE Cash Express
Spring, TX
…fullest, and we celebrate their commitment to making our store operations…
Added 4 mins ago
340B Pharmacy Tech (4711)
WACO FAMILY MEDICINE
Waco, TX
· Maintain accurate records required for medication assistance programs and 340B program operations.
Added 4 mins ago
UO
Executive Director, Annual Giving
University of Cincinnati Branding
Cincinnati, OH
- $120,000 to $135,000 USD / year
…appropriate levels of training, mentoring and professional development. Assign and direct projects and oversee day-to-day…
Added 4 mins ago
Senior Operations Manager
CACI, INC.-FEDERAL
Los Angeles, CA
…resource alignment across CONUS base modernization efforts. As an Operations Manager, you’ll oversee NOC and field teams, manage site readiness, logistics, and staffing across all phases of…
Added 5 mins ago
Branch Manager
Falls of Neuse Management LLC
Indianapolis, IN
…providing performance feedback, developing associates and resolving associate…
Added 6 mins ago
OC
Visa Support Specialist II
OneAZ Credit Union
Phoenix, AZ
- $21.12 to $26.4 USD / hour
High School Diploma or GED (General Education Development). Required
Added 8 mins ago
Sr Staff Attorney - Government
San Manuel
Highland, CA
Under the direction of the VP Associate General - Government, the Senior Staff Attorney – Government provides legal advice and support to the Yuhaaviatam of San Manuel Nation (YSMN) and its…
Added 9 mins ago
General Manager - Elwood School Nutrition
Whitsons Culinary Group
Elwood, IL
Are you a food service leader who’s passionate about people, operations, and purpose? Join our school nutrition team as a Food Service General Manager and take the lead in a mission-driven…
Added 9 mins ago
AU
Technology Services Technician I
Anaheim Union High School District
Anaheim, CA
- $5,388 to $7,090 USD / month
Preferred: Computer-related Associate of Arts degree.
Added 10 mins ago
OS
Retail Store Area Supervisor - Full Time - Key Carrier
Ocean State Lot
Waterford, CT
- $21 to $23 USD / hour
- Full-time
The Store Area Supervisor role at OSJL oversees the daily operations and merchandising of assigned areas. They ensure smooth freight flow while prioritizing exceptional customer…
Added 10 mins ago
Retail Store Team Leader-NEW STORE OPENING!
Ocean State Lot
Hamilton, NY
…(OSJL) store location, including but not limited to hiring, development, store profit and loss reporting, merchandising, and executing operations in compliance with established policies and…
Added 10 mins ago
SC
Regional Chapter Support Coordinator - Region 1
Sigma Chi
Evanston, IL
- $50,000 to $70,000 USD / year
Associate Director of Regional Chapter Support: The Associate Directors will be responsible for serving as account managers for a region, managing a travel budget, delivering programming,…
Added 11 mins ago
General Manager
J.F. Shea Family of Companies
Laguna Niguel, CA, CA
Oversee 600+ units, Class-A property and maximize the physical and financial operations.
Added 11 mins ago
Operations Technician (Technician III): DORA-Executive Director's Office-Hybrid
State of Colorado
Denver, CO
This position exists to provide technical support related to a variety of Operations functions and programs, including but not limited to: Compliance; Metrics and Analytics; Business…
Added 12 mins ago
JM Wireless - MA Bridge St & Bartlett -RSM-Metro by T-Mobile
TCC Wireless LLC
Weymouth, MA
Conduct employee performance evaluations and guide team development
Added 13 mins ago
Coordinator, MRO & PM
Voyant Beauty
Ridgefield, NJ
…celebrated. We invest in their growth, providing opportunities for development and advancement within our dynamic…

Walmart Inc.

Senior Manager, Operations - Knowledge Management

United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Position Summary... The Senior Manager, Knowledge Management leads the strategy, architecture, governance, and transformation of knowledge across Marketplace Seller Support and Risk Operations. This leader will build a globally scalable, AI-enabled knowledge ecosystem that delivers accurate, actionable information to associates and systems at the point of work.

Responsible for knowledge content, technology, operational performance, and team leadership, the Senior Manager will establish executive partnerships, documentation accountability, and measurable standards for quality, speed, and adoption. The role will modernize how knowledge is created, maintained, retrieved, and applied, enabling more consistent decisions, stronger associate performance, and better seller experiences.

What you'll do... Knowledge Strategy & Governance

Define and execute a global knowledge management strategy, operating model, and roadmap across Seller Support and Risk Operations.
Establish governance frameworks, content ownership, decision rights, documentation standards, and service-level agreements with business stakeholders.
Partner directly with Risk, Seller Support, Policy, Product, and Technology leaders to anticipate changes, resolve dependencies, and ensure knowledge readiness for business initiatives.
Proactively identify conflicting policies, inconsistent guidance, and knowledge gaps, driving resolution with accountable business owners.

Knowledge Architecture & Content Operations

Own the end-to-end lifecycle of knowledge articles and reference materials, including development, validation, publishing, maintenance, and retirement.
Establish and optimize taxonomy, metadata, categorization, information architecture, and content relationships to improve discoverability, reuse, and accuracy.
Lead knowledge inventory rationalization, content cleanup, SME validation, and migration to a modern knowledge management platform.
Establish efficient intake, approval, and publishing workflows that support rapid business changes without compromising quality.
Develop accessible, audience-centered knowledge experiences, including visual summaries and other formats that improve comprehension and awareness.

Knowledge Technology & AI Enablement

Lead the selection, implementation, integration, and ongoing optimization of a modern, AI-native knowledge management system.
Partner with Product and Engineering to embed trusted, permission-aware knowledge into associate workflows and AI-assisted support.
Establish standards for knowledge retrieval, source reliability, version control, access permissions, and AI-generated answer quality.
Identify opportunities to automate content maintenance, approval routing, publishing, and knowledge distribution.
Ensure knowledge architecture supports both human associates and AI systems while maintaining appropriate governance and controls.

Global Scalability & Regionalization

Establish a global knowledge operating model that balances consistent standards with country-specific policies, languages, regulatory requirements, and operational practices.
Define governance for regional content variations, translation, localization, and role-based access across internal teams and BPO partners.
Partner with regional leaders to ensure knowledge remains accurate, relevant, and accessible as Marketplace expands into new countries.

Knowledge Intelligence & Business Impact

Establish KPIs and reporting for knowledge quality, search effectiveness, article helpfulness, change cycle time, adoption, and productivity.
Use content analytics, associate feedback, search behavior, and operational data to identify knowledge gaps, recurring issues, and opportunities for improvement.
Surface knowledge-related risks and insights to business leaders, including contradictory guidance, unclear procedures, and documentation gaps.
Connect knowledge effectiveness to operational outcomes, including associate proficiency, case handling efficiency, quality, and seller experience.

People Leadership & Operational Excellence

Lead, coach, and develop a high-performing team of knowledge professionals, establishing clear expectations, accountability, and development pathways.
Assess team capabilities, capacity, and organizational design to improve productivity and support a scalable operating model.
Leverage AI, automation, and process improvements to reduce administrative effort, eliminate rework, and increase speed and quality.
Establish strong cross-functional ways of working with Instructional Design, Facilitation, Program Management, and Communication & Engagement while maintaining clear ownership of knowledge deliverables.

What You'll Bring

Demonstrated experience leading knowledge management, content strategy, knowledge operations, or related enterprise functions.
Strong expertise in knowledge architecture, taxonomy, metadata, content governance, and enterprise knowledge management platforms.
Experience building or transforming knowledge ecosystems, including platform implementation, migration, and operational optimization.
Understanding of AI-powered knowledge retrieval, retrieval-augmented generation (RAG), and the requirements for accurate, governed AI-assisted answers.
Proven ability to establish executive partnerships, influence cross-functional decisions, and drive accountability across business functions.
Experience leading and developing teams, managing performance, and optimizing resources and capacity.
Strong analytical skills with experience defining KPIs, measuring effectiveness, and connecting knowledge performance to business outcomes.
Ability to lead through ambiguity, balance strategic transformation with operational execution, and deliver at speed without compromising quality.
Experience supporting global service operations, contact centers, multilingual environments, or BPO partnerships preferred.

What Success Looks Like A globally scalable Knowledge Management function with a trusted source of truth, clear governance, measurable performance, and efficient content operations. Associates can find and apply accurate information when they need it, business leaders have visibility into knowledge gaps and risks, and AI-enabled systems can reliably consume governed knowledge to improve operational performance and the seller experience. ㅤ

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Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 3 years’ experience in operations, project management, or related area OR 5 years’ experience in operations, project management, or related area. 1 year’s supervisory experience.

Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Leadership of cross-functional task forces or projects

Masters, Masters: Operations Management

Project Management - Project Management Professional - Certification Primary Location...

1601 SE 10th St, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

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More about this job

Skills

Team leadership
Documentation
Information architecture
Translation
Reporting
Program management
Communication skills
Analytical skills
Project management
Leadership
Operations management
PMP

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