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Added 18 mins ago
SC
Facility Probation Officer - UNCL
Scott County
Jordan, MN
- $23.5 to $24 USD / hour
…24/7, non-secure detention/residential facility. Oversees and controls security functions and implements gender specific therapeutic programming related to the care, custody, and well-being…
Added 18 mins ago
RT
Senior Manager, Pricing
Restaurant Technologies, Inc.
Mendota Heights, MN
- $140,000 to $155,000 USD / year
The Senior Manager, Pricing is responsible for the strategy, governance, and execution of the enterprise pricing operating model. This role serves as the center of excellence for pricing…
Added 1 hour ago
Install Technician I - Start Up
Panasonic
Crestview, FL · Cullman, AL · Powder Springs, GA
…Completes all required documentation and routes to appropriate manager/supervisor. Interfaces with customers and clients, internal managers and vendors. Works under limited supervision,…
Added 1 hour ago
Pharmaceutical Development Program Manager (1 of 2)
Janssen Research & Development, LLC Legal Entity
Spring House, PA · Malvern, PA · Raritan, NJ · Titusville, NJ
Provide insights into project timelines and resources, exhibit proactive risk and issue management, and enhances asset value for pharmaceutical development and lifecycle management programs…
Added 1 hour ago
Sr Consultant, Software Engineer (AI Engineer)
Nationwide Life and Annuity Insurance Co
OH · AZ · IA
…integration, security, quality, observability, and operational…
Added 1 hour ago
Identity Management / Directory Services (IDMS) Subject Matter Expert (SME)
Ignite IT
Remote, United States
…cybersecurity, infrastructure, cloud, application, mobility, and project teams to ensure identity services are securely integrated into enterprise and field solutions. A major focus will be…
Added 1 hour ago
Senior Electrical Project Manager
Hoar Construction
Birmingham, AL
The Senior Construction Project Manager is responsible to provide senior-level leadership to each project team and ensure accomplishment of overall project objectives. This position is…
Added 1 hour ago
C
Associate Project Manager (entry level)
Capgemini
New York, NY, NY
- $79,750 to $210,250 USD / year
We are seeking an Associate Project Manager to support a large-scale warehouse modernization and technology transformation program. This role will assist senior project leadership in…
Added 1 hour ago
Sales Operations Coordinator
Fidus Systems
Remote, United States
The Sales Operations Coordinator will work closely with the local Sales/Business Manager to help support clients and grow business for the company. A distinguished Sales Operations…
Added 1 hour ago
Supply Chain Program Manager - Hybrid
BAE Systems
Fort Wayne, IN
…broad range of supply chain management activities with the Controls & Avionics Solutions (CAS) supply chain team within BAE Systems Electronic Systems Sector. As a Supply Chain Program…
Added 1 hour ago
IT PROJECT MANAGER (SYSANALYSIS)
Defense Finance and Accounting Service (DFAS)
Indianapolis, IN
Added 1 hour ago
Continuous Improvement & Quality Assurance Manager (Michigan City, Indiana (IN), US, 46360)
SPX
Michigan City, IN
Establish project plans, measures, ownership, and financial benefits; sustain improvements through process controls, training, and standard work.
Added 1 hour ago
Principal, Field Manager CXQC
Hut 8
Nueces County, TX
We are seeking a Field Manager, CXQC, Principal to support the testing, verification, and turnover of critical infrastructure systems across our data center and mission-critical facility…
Added 2 hours ago
BG
Construction Project Manager
Brookfield Global In
Denver, CO
- $85,000 to $110,000 USD / year
…facilities management company currently seeking a Construction Project Manager to support our growing Project Delivery Services organization in the…
Added 2 hours ago
Vice President, Cloud Platform Engineer
SAMC SitusAMC Holdings Corp
Remote, United States
Collaboration & Communication: Partner with internal and external stakeholders on design and architecture decisions and provide clear project updates to leadership.
Added 2 hours ago
Vice President, Facilities Management
Navy Federal Credit Union
Vienna, VA
…facilities operations, maintenance, capital planning, construction/project delivery, building systems performance, emergency readiness, sustainability, contract services, and long-term…
Added 2 hours ago
Workstream Project Manager, Revenue Cycle
Fresenius Medical Care
Waltham, MA
Lead project management efforts across Revenue Cycle Design Leads, revenue cycle SMEs, analysts, operational stakeholders, vendor partners, and ITS resources to ensure program objectives,…
Added 2 hours ago
FM
EHR Program Coordinator
Fresenius Medical Care
Waltham, MA
- $94,000 to $157,000 USD / year
…go-live, and optimization phases. Ensures accurate program controls, executive reporting, and operational readiness across all workstreams and deployment…
Added 2 hours ago
Workstream Project Manager, Clinical
Fresenius Medical Care
Waltham, MA
…owners, Vendor partners, etc., oversight and management of project delivery related to the EHR Program under Care Delivery – Fresenius Medical Care. This includes but is not limited to…
Added 2 hours ago
Sr. Manager, Procurement & Category Management – Marketing & Business Services
Keurig Dr Pepper
Burlington, MA
The Sr. Manager of Procurement & Category Management – Marketing & Business Services owns sourcing and category strategy across assigned Marketing and Business Services categories. The…
Added 2 hours ago
Senior Manager, Drug Substance
Rhythm Pharmaceuticals
Boston, MA
As a Senior Manager, Drug Substance you will provide oversight of project teams at CDMO’s working on development and production of intermediates and API’s for all stages of clinical…
Added 2 hours ago
TB
Loss Prevention & Risk Manager
Tatte Bakery & Cafe
Boston, MA
- $85,000 to $100,000 USD / year
The Loss Prevention & Risk Manager helps protect Tatte’s cafés, team members, guests, and assets by building practical programs that reduce operational risk and prevent loss. This role…
Added 2 hours ago
Senior Ethics & Compliance Strategic Program Manager
ServiceNow, Inc.
Boston, MA
We seek a strategic and detail-oriented Senior Ethics & Compliance Programs Manager to lead the design, development, and implementation of innovative compliance processes across our Ethics…
Added 2 hours ago
Sales Operations Coordinator
Fidus Systems
Remote, United States
The Sales Operations Coordinator will work closely with the local Sales/Business Manager to help support clients and grow business for the company. A distinguished Sales Operations…
Added 2 hours ago
J
Senior Account Manager - Federal Systems, Mission Critical Facilities & Data Centers
Jobgether
Remote, United States
- $144,000 to $215,000 USD / year
…and next steps. Our partner is looking for a Senior Account Manager – Federal Systems, Mission Critical Facilities & Data Centers based in the United…

Walmart Inc.

Senior Manager, Operations - Knowledge Management

United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Position Summary... The Senior Manager, Knowledge Management leads the strategy, architecture, governance, and transformation of knowledge across Marketplace Seller Support and Risk Operations. This leader will build a globally scalable, AI-enabled knowledge ecosystem that delivers accurate, actionable information to associates and systems at the point of work.

Responsible for knowledge content, technology, operational performance, and team leadership, the Senior Manager will establish executive partnerships, documentation accountability, and measurable standards for quality, speed, and adoption. The role will modernize how knowledge is created, maintained, retrieved, and applied, enabling more consistent decisions, stronger associate performance, and better seller experiences.

What you'll do... Knowledge Strategy & Governance

Define and execute a global knowledge management strategy, operating model, and roadmap across Seller Support and Risk Operations.
Establish governance frameworks, content ownership, decision rights, documentation standards, and service-level agreements with business stakeholders.
Partner directly with Risk, Seller Support, Policy, Product, and Technology leaders to anticipate changes, resolve dependencies, and ensure knowledge readiness for business initiatives.
Proactively identify conflicting policies, inconsistent guidance, and knowledge gaps, driving resolution with accountable business owners.

Knowledge Architecture & Content Operations

Own the end-to-end lifecycle of knowledge articles and reference materials, including development, validation, publishing, maintenance, and retirement.
Establish and optimize taxonomy, metadata, categorization, information architecture, and content relationships to improve discoverability, reuse, and accuracy.
Lead knowledge inventory rationalization, content cleanup, SME validation, and migration to a modern knowledge management platform.
Establish efficient intake, approval, and publishing workflows that support rapid business changes without compromising quality.
Develop accessible, audience-centered knowledge experiences, including visual summaries and other formats that improve comprehension and awareness.

Knowledge Technology & AI Enablement

Lead the selection, implementation, integration, and ongoing optimization of a modern, AI-native knowledge management system.
Partner with Product and Engineering to embed trusted, permission-aware knowledge into associate workflows and AI-assisted support.
Establish standards for knowledge retrieval, source reliability, version control, access permissions, and AI-generated answer quality.
Identify opportunities to automate content maintenance, approval routing, publishing, and knowledge distribution.
Ensure knowledge architecture supports both human associates and AI systems while maintaining appropriate governance and controls.

Global Scalability & Regionalization

Establish a global knowledge operating model that balances consistent standards with country-specific policies, languages, regulatory requirements, and operational practices.
Define governance for regional content variations, translation, localization, and role-based access across internal teams and BPO partners.
Partner with regional leaders to ensure knowledge remains accurate, relevant, and accessible as Marketplace expands into new countries.

Knowledge Intelligence & Business Impact

Establish KPIs and reporting for knowledge quality, search effectiveness, article helpfulness, change cycle time, adoption, and productivity.
Use content analytics, associate feedback, search behavior, and operational data to identify knowledge gaps, recurring issues, and opportunities for improvement.
Surface knowledge-related risks and insights to business leaders, including contradictory guidance, unclear procedures, and documentation gaps.
Connect knowledge effectiveness to operational outcomes, including associate proficiency, case handling efficiency, quality, and seller experience.

People Leadership & Operational Excellence

Lead, coach, and develop a high-performing team of knowledge professionals, establishing clear expectations, accountability, and development pathways.
Assess team capabilities, capacity, and organizational design to improve productivity and support a scalable operating model.
Leverage AI, automation, and process improvements to reduce administrative effort, eliminate rework, and increase speed and quality.
Establish strong cross-functional ways of working with Instructional Design, Facilitation, Program Management, and Communication & Engagement while maintaining clear ownership of knowledge deliverables.

What You'll Bring

Demonstrated experience leading knowledge management, content strategy, knowledge operations, or related enterprise functions.
Strong expertise in knowledge architecture, taxonomy, metadata, content governance, and enterprise knowledge management platforms.
Experience building or transforming knowledge ecosystems, including platform implementation, migration, and operational optimization.
Understanding of AI-powered knowledge retrieval, retrieval-augmented generation (RAG), and the requirements for accurate, governed AI-assisted answers.
Proven ability to establish executive partnerships, influence cross-functional decisions, and drive accountability across business functions.
Experience leading and developing teams, managing performance, and optimizing resources and capacity.
Strong analytical skills with experience defining KPIs, measuring effectiveness, and connecting knowledge performance to business outcomes.
Ability to lead through ambiguity, balance strategic transformation with operational execution, and deliver at speed without compromising quality.
Experience supporting global service operations, contact centers, multilingual environments, or BPO partnerships preferred.

What Success Looks Like A globally scalable Knowledge Management function with a trusted source of truth, clear governance, measurable performance, and efficient content operations. Associates can find and apply accurate information when they need it, business leaders have visibility into knowledge gaps and risks, and AI-enabled systems can reliably consume governed knowledge to improve operational performance and the seller experience. ㅤ

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Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 3 years’ experience in operations, project management, or related area OR 5 years’ experience in operations, project management, or related area. 1 year’s supervisory experience.

Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Leadership of cross-functional task forces or projects

Masters, Masters: Operations Management

Project Management - Project Management Professional - Certification Primary Location...

1601 SE 10th St, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

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More about this job

Skills

Team leadership
Documentation
Information architecture
Translation
Reporting
Program management
Communication skills
Analytical skills
Project management
Leadership
Operations management
PMP

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