Jobs in the United States

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Added 1 min ago
District Sales Manager - Eastvale, Riverside, Corona, Jurupa Valley
US Foods, Inc.
United States
Must have proficient computer skills, preferably in Microsoft Office products (e.g., Word, Excel, PowerPoint, Outlook) · Valid driver's license required
Added 2 mins ago
SC
(USA) Area Manager - Maintenance (Fashion, Import, Print Solutions, Regional, Returns, Sam's, Wm.Com)
Sam's Club
EDGERTON, KS
- $80,000 to $120,000 USD / year
…and company policies and procedures identifying training and development needs and participating in the hiring promotion coaching teaching and evaluation of associates and leadersManages…
Added 2 mins ago
W
(USA) Pharmacy Manager
Walmart
COMMERCE CITY, CO
- $112,000 to $197,000 USD / year
Provides supervision and development opportunities for Associates in assigned areas by selecting training mentoring assigning duties providing performance feedback providing recognition and…
Added 2 mins ago
W
(USA) Area Manager - Floor
Walmart
LAKELAND, FL
- $65,500 to $98,000 USD / year
…shopping experience for customers around the country? The Area Manager is a critical operational role within our distribution & fulfillment centers that thinks strategically and leads…
Added 3 mins ago
SC
(USA) Quality Assurance/Systems Manager (Import, Regional, Returns, Wm.Com)
Sam's Club
BAYTOWN, TX
- $84,000 to $126,000 USD / year
…performance and providing feedback identifying training and development needs and providing opportunities for learning and growth teaching supporting and modeling Logistics and company…
Added 3 mins ago
SC
(USA) Optical Manager, Non-Certified – Sam’s Club
Sam's Club
COUNCIL BLUFFS, IA
- $26 to $38 USD / hour
…culture grounded in accountability, engagement, and continuous development. Assigns duties strategically to optimize workflow, elevate skills, and ensure operational excellence. Supports…
Added 3 mins ago
W
(USA) Store Manager - Supercenter
Walmart
LEXINGTON, KY
- $110,000 to $170,000 USD / year
…management teamand management and hourly associates in facility operations merchandising and company…
Added 3 mins ago
W
Emerging Store Manager - SC
Walmart
GOLDSBORO, NC
- $85,000 to $120,000 USD / year
store operations environment. The Emerging Store Manager (ESM) will train and develop across many areas of store operations, including
Added 4 mins ago
W
Area Manager - Systems (Grocery)
Walmart
AUBURNDALE, FL
- $65,500 to $98,000 USD / year
…and company policies and procedures identifying training and development needs and participating in the hiring promotion coaching teaching and evaluation of associates and…
Added 4 mins ago
LC
Assistant Director
LearningRx Charlottesville
Charlottesville, VA
- $25 to $30 USD / hour
…with whom we work. This person is the backbone of our center operations and training quality which is central to outcomes and client satisfaction. They work to make the client’s experience…
Added 4 mins ago
W
(USA) Senior Manager I, Operations Improvement, Facility
Walmart
STATESBORO, GA
- $116,000 to $174,000 USD / year
Provides supervision and development opportunities for associates by selecting and training mentoring assigning duties building a teambased work environment establishing performance…
Added 4 mins ago
W
(USA) Operations Manager - Floor (Consolidation)
Walmart
BELVIDERE, IL
- $84,000 to $126,000 USD / year
…performance and providing feedback identifying training and development needs and providing opportunities for learning and growth teaching supporting and modeling Logistics and company…
Added 5 mins ago
W
(USA) Pharmacy Manager
Walmart
VANCOUVER, WA
- $112,000 to $197,000 USD / year
Provides supervision and development opportunities for Associates in assigned areas by selecting training mentoring assigning duties providing performance feedback providing recognition and…
Added 5 mins ago
W
Licensed/Registered Vision Center Manager - Single - 1362
Walmart
DESTIN, FL
- $37 to $50 USD / hour
…culture grounded in accountability, engagement, and continuous development. Assigns duties strategically to optimize workflow, elevate skills, and ensure operational excellence. Supports…
Added 6 mins ago
SC
(USA) Optical Manager, Licensed – Sam’s Club. $5,000 SIGN-ON BONUS. Full-Time. Bowling Green, KY. $32.00+ USD Hourly
Sam's Club
BOWLING GREEN, KY
- $32 to $44 USD / hour
- Full-time
…culture grounded in accountability, engagement, and continuous development. Assigns duties strategically to optimize workflow, elevate skills, and ensure operational excellence. Supports…
Added 6 mins ago
W
Licensed/Registered Vision Center Manager # 3877
Walmart
GAINESVILLE, FL
- $37 to $50 USD / hour
…culture grounded in accountability, engagement, and continuous development. Assigns duties strategically to optimize workflow, elevate skills, and ensure operational excellence. Supports…
Added 6 mins ago
W
Licensed/Registered Vision Center Manager #1283
Walmart
STARKE, FL
- $37 to $50 USD / hour
…culture grounded in accountability, engagement, and continuous development. Assigns duties strategically to optimize workflow, elevate skills, and ensure operational excellence. Supports…
Added 6 mins ago
W
(USA) Operations Manager, Asset Protection - DC/FC
Walmart
SEARCY, AR
- $84,000 to $126,000 USD / year
Business Acumen Possesses Knowledge of Business case development problemsolving techniques workflows and processes of the assigned business area To be able to carry out the following…
Added 6 mins ago
W
Vision Center Manager - Homewood, AL
Walmart
HOMEWOOD, AL
- $24.5 to $37.5 USD / hour
…culture grounded in accountability, engagement, and continuous development. Assigns duties strategically to optimize workflow, elevate skills, and ensure operational excellence. Supports…
Added 6 mins ago
W
Senior Manager, Process Improvement
Walmart
BENTONVILLE, AR
- $90,000 to $180,000 USD / year
The Senior Manager, Exterior Services Program Management leads a team of subject matter experts responsible for strategy and execution across landscaping, snow removal, irrigation, parking…
Added 6 mins ago
W
(USA) Manager, Finance
Walmart
BENTONVILLE, AR
- $80,000 to $155,000 USD / year
The Manager, Finance plays a critical role in driving financial planning and analysis by preparing detailed financial models, forecasting, and variance analysis to support strategic…
Added 6 mins ago
W
Senior Manager, Supply Chain Management- Recommerce Enablement
Walmart
BENTONVILLE, AR
- $90,000 to $180,000 USD / year
As Senior Manager, Recommerce Enablement, you will lead the commercial enablement capabilities, tools, and processes required to operate and scale Walmart’s growing Recommerce business.…
Added 6 mins ago
UR
Dialysis Registered Nurse - Wynn Acutes
U.S. Renal Care, Inc.
Utica, NY
- $39.52 to $59.28 USD / hour
CPR certification required with hospital approved program · Must have basic computer skills; proficiency in all USRC clinical applications required within 90 days of hire
Added 8 mins ago
SS
Team Lead
Shack Slice & Brews
El Paso, TX
- $16 USD / hour
To direct the operations of the restaurant by planning, organizing, training, and leading restaurant staff to achieve necessary goals and objectives. To maintain and control costs, sales,…
Added 8 mins ago
SS
General Manager
Shack Slice & Brews
El Paso, TX
- $50,000 USD / year
To direct the operations of the restaurant by planning, organizing, training, and leading restaurant staff to achieve necessary goals and objectives. To maintain and control costs, sales,…

Walmart Inc.

Senior Manager, Operations - Knowledge Management

United States

Apply on walmart.wd504.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Position Summary... The Senior Manager, Knowledge Management leads the strategy, architecture, governance, and transformation of knowledge across Marketplace Seller Support and Risk Operations. This leader will build a globally scalable, AI-enabled knowledge ecosystem that delivers accurate, actionable information to associates and systems at the point of work.

Responsible for knowledge content, technology, operational performance, and team leadership, the Senior Manager will establish executive partnerships, documentation accountability, and measurable standards for quality, speed, and adoption. The role will modernize how knowledge is created, maintained, retrieved, and applied, enabling more consistent decisions, stronger associate performance, and better seller experiences.

What you'll do... Knowledge Strategy & Governance

Define and execute a global knowledge management strategy, operating model, and roadmap across Seller Support and Risk Operations.
Establish governance frameworks, content ownership, decision rights, documentation standards, and service-level agreements with business stakeholders.
Partner directly with Risk, Seller Support, Policy, Product, and Technology leaders to anticipate changes, resolve dependencies, and ensure knowledge readiness for business initiatives.
Proactively identify conflicting policies, inconsistent guidance, and knowledge gaps, driving resolution with accountable business owners.

Knowledge Architecture & Content Operations

Own the end-to-end lifecycle of knowledge articles and reference materials, including development, validation, publishing, maintenance, and retirement.
Establish and optimize taxonomy, metadata, categorization, information architecture, and content relationships to improve discoverability, reuse, and accuracy.
Lead knowledge inventory rationalization, content cleanup, SME validation, and migration to a modern knowledge management platform.
Establish efficient intake, approval, and publishing workflows that support rapid business changes without compromising quality.
Develop accessible, audience-centered knowledge experiences, including visual summaries and other formats that improve comprehension and awareness.

Knowledge Technology & AI Enablement

Lead the selection, implementation, integration, and ongoing optimization of a modern, AI-native knowledge management system.
Partner with Product and Engineering to embed trusted, permission-aware knowledge into associate workflows and AI-assisted support.
Establish standards for knowledge retrieval, source reliability, version control, access permissions, and AI-generated answer quality.
Identify opportunities to automate content maintenance, approval routing, publishing, and knowledge distribution.
Ensure knowledge architecture supports both human associates and AI systems while maintaining appropriate governance and controls.

Global Scalability & Regionalization

Establish a global knowledge operating model that balances consistent standards with country-specific policies, languages, regulatory requirements, and operational practices.
Define governance for regional content variations, translation, localization, and role-based access across internal teams and BPO partners.
Partner with regional leaders to ensure knowledge remains accurate, relevant, and accessible as Marketplace expands into new countries.

Knowledge Intelligence & Business Impact

Establish KPIs and reporting for knowledge quality, search effectiveness, article helpfulness, change cycle time, adoption, and productivity.
Use content analytics, associate feedback, search behavior, and operational data to identify knowledge gaps, recurring issues, and opportunities for improvement.
Surface knowledge-related risks and insights to business leaders, including contradictory guidance, unclear procedures, and documentation gaps.
Connect knowledge effectiveness to operational outcomes, including associate proficiency, case handling efficiency, quality, and seller experience.

People Leadership & Operational Excellence

Lead, coach, and develop a high-performing team of knowledge professionals, establishing clear expectations, accountability, and development pathways.
Assess team capabilities, capacity, and organizational design to improve productivity and support a scalable operating model.
Leverage AI, automation, and process improvements to reduce administrative effort, eliminate rework, and increase speed and quality.
Establish strong cross-functional ways of working with Instructional Design, Facilitation, Program Management, and Communication & Engagement while maintaining clear ownership of knowledge deliverables.

What You'll Bring

Demonstrated experience leading knowledge management, content strategy, knowledge operations, or related enterprise functions.
Strong expertise in knowledge architecture, taxonomy, metadata, content governance, and enterprise knowledge management platforms.
Experience building or transforming knowledge ecosystems, including platform implementation, migration, and operational optimization.
Understanding of AI-powered knowledge retrieval, retrieval-augmented generation (RAG), and the requirements for accurate, governed AI-assisted answers.
Proven ability to establish executive partnerships, influence cross-functional decisions, and drive accountability across business functions.
Experience leading and developing teams, managing performance, and optimizing resources and capacity.
Strong analytical skills with experience defining KPIs, measuring effectiveness, and connecting knowledge performance to business outcomes.
Ability to lead through ambiguity, balance strategic transformation with operational execution, and deliver at speed without compromising quality.
Experience supporting global service operations, contact centers, multilingual environments, or BPO partnerships preferred.

What Success Looks Like A globally scalable Knowledge Management function with a trusted source of truth, clear governance, measurable performance, and efficient content operations. Associates can find and apply accurate information when they need it, business leaders have visibility into knowledge gaps and risks, and AI-enabled systems can reliably consume governed knowledge to improve operational performance and the seller experience. ㅤ

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Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 3 years’ experience in operations, project management, or related area OR 5 years’ experience in operations, project management, or related area. 1 year’s supervisory experience.

Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Leadership of cross-functional task forces or projects

Masters, Masters: Operations Management

Project Management - Project Management Professional - Certification Primary Location...

1601 SE 10th St, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Apply on walmart.wd504.myworkdayjobs.com About employer

More about this job

Skills

Team leadership
Documentation
Information architecture
Translation
Reporting
Program management
Communication skills
Analytical skills
Project management
Leadership
Operations management
PMP

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Work requirements

Jobs in the United States