Jobs in the United States

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Added 2 mins ago
Model Development & Decision Science Director
Columbia Bank
Lake Oswego, OR
…platforms, semantic models, enterprise KPI reporting, data engineering, and data governance remain the responsibility of the Data Management & Analytics…
Added 2 mins ago
Instructor: Outdoor Products
Oregon State University
Bend, OR
…instrumental role in supporting students’ education as they study design, engineering, natural resources, outdoor recreation, sustainability, and business. This position will anchor the…
Added 3 mins ago
Cloud Engineer
Maximus
Salem, OR
Research, design, develop, run tests, and evaluate systems supporting cloud implementation and integration with cloud service providers, applying principles and techniques of computer…
Added 3 mins ago
GA
Principal Technical Product Manager, Data & Platform
GE Aerospace
Salem, OR
- $152,000 to $222,000 USD / year
Own the access model. Own the Foundry security posture: design and maintain role-based access controls (RBAC), fine-grained security roles and markings, and scalable access provisioning, so…
Added 3 mins ago
GA
Sr Staff Applications Operations Engineer – Engineering Tools Automation & AI Ops
GE Aerospace
Salem, OR
- $131,000 to $174,000 USD / year
Serve as the senior technical operations authority across engineering application pods (software, hardware and electronic design, and project and portfolio management tools) for US and UK…
Added 4 mins ago
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Steel Detailer
GPAC
Boston, MA
- $60,000 to $95,000 USD / year
Associate’s or Bachelor’s degree in Architectural Drafting, Engineering, or a related field (preferred but not required).
Added 18 mins ago
Survey CAD Technician
GPAC
Pittsburgh, PA
Associate's degree, technical certification, or relevant experience in CAD, surveying, geomatics, or civil engineering.
Added 21 mins ago
Civil/Structural Designer - PLE
Hargrove Engineers & Constructors
Kingsport, TN
Education: Associate degree in Engineering Technology or Computer-Aided Drafting is required.
Added 22 mins ago
Senior Solution Architect
HCA Healthcare
Nashville, TN
…for automation development teams through consulting, solution design and review. Senior Solution Architects provide direction for HCA Healthcare’s technical automation strategy by being…
Added 29 mins ago
A
Mechanical Engineer
Actalent
Menasha, WI
- $35 to $45 USD / hour
Associate or Bachelor's degree in Mechanical Engineering, Mechanical Design, or related field/program. Equivalent experience considered.
Added 29 mins ago
Drafter
Actalent
Kaukauna, WI
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to…
Added 38 mins ago
Office Manager
The Davey Tree Expert Company
Villa Rica, GA
The Office Manager is responsible for overseeing the daily administrative, operational, and facility functions of our engineering and utility design office in Villa Rica, Georgia. Working…
Added 39 mins ago
C
Full Stack Quality Assurance Engineer
Carrier
Kennesaw, GA
- $79,000 to $158,000 USD / year
Technical degree (Associate of Science, A.A.S., or higher) in Computer Science, Computer/Electrical Engineering, Electronics Technology, or Mechatronics; OR
Added 39 mins ago
Piping Technical Specialist IV
Hargrove Engineers & Constructors
Atlanta, GA
Checking calculations made by other designers to ensure accuracy, conformance to codes, specifications, design criteria and conformance to good engineering practice.
Added 58 mins ago
TT
Windom Fabrication Automation Engineer (Onsite) - The Toro Company
The Toro Company
Windom, MN
- $84,300 to $105,400 USD / year
We are seeking a hands-on Automation & Robotics Engineer responsible for the design, installation, integration, programming, troubleshooting, repair, and preventive maintenance of automated…
Added 58 mins ago
Engineer - Gas Operations
WEC Energy Group
Rosemount, MN
The Engineer is responsible for engineering activities related to gas distribution and gas system design. Provides technical support to ensure the safe operation of the gas distribution…
Added 58 mins ago
SO
Data Engineer - ITS3 or ITS4
State of Minnesota
St. Paul, MN
- $33.96 to $62.21 USD / hour
…(MNIT) partnering with Direct Care and Treatment (DCT), you’ll design, develop, and support data pipelines, data lakes, and data warehouses within our AWS environment. You’ll collaborate…
Added 58 mins ago
TT
Electrical Designer - The Toro Company
The Toro Company
Bloomington, MN
- $96,900 to $121,000 USD / year
Associate’s degree or technical degree in Electrical, Electronics, Design, Engineering Technology, or a related technical discipline.
Added 1 hour ago
UO
Research Associates - National Security Initiatives
University of Colorado Denver
Boulder, CO
- $70,000 to $210,000 USD / year
Radiofrequency (RF) Engineering: Requires expertise in RF communications, spectrum operations, and/or electronic warfare (EW) to address DoD challenges in SWaP-C, bandwidth,…
Added 2 hours ago
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Construction Litigation Associate Attorney
GPAC
Louisville, OH
- $125,000 to $175,000 USD / year
Assist in non-litigation matters such as drafting construction design contracts and other transactional matters.
Added 2 hours ago
UO
Assistant/Associate Teaching Professor of Mechanical Engineering for the Enginee
University of Colorado Denver
Grand Junction, CO
- $80,000 to $105,000 USD / year
The Paul M. Rady Department of Mechanical Engineering in the College of Engineering and Applied Science (CEAS) at the University of Colorado Boulder (CU Boulder) invites applications for a…
Added 2 hours ago
UO
Assistant/Associate Teaching Professor of Electrical Engineering for the Enginee
University of Colorado Denver
Grand Junction, CO
- $85,000 to $105,000 USD / year
The Department of Electrical, Computer & Energy Engineering (ECEE) in the College of Engineering and Applied Science (CEAS) at the University of Colorado Boulder (CU Boulder) invites…
Added 2 hours ago
UO
Assistant/Associate Teaching Professor of Biomedical Engineering for the Enginee
University of Colorado Denver
Gunnison, CO
- $90,000 to $115,000 USD / year
The Biomedical Engineering (BME) Program in the College of Engineering and Applied Science (CEAS) at the University of Colorado Boulder invites applications for a full-time teaching faculty…
Added 3 hours ago
AE
Customer Design Technician Associate
American Electric Power
Pt. Pleasant, WV
- $31.72 USD / hour
The Customer Design Technician Associate is responsible for performing entry level technical work and related activities associated with the planning, engineering, design, analysis,…
Added 3 hours ago
EC
Lead Field Service Electronics Technician
Eaton Corporation
Hurricane, WV
- $69,000 to $101,000 USD / year
Associate’s degree in electrical or electronics from an accredited institution, current enrollment in a bachelor’s degree engineering program at an accredited institution or applicable…

Walmart Inc.

Senior Manager, Operations - Knowledge Management

United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Position Summary... The Senior Manager, Knowledge Management leads the strategy, architecture, governance, and transformation of knowledge across Marketplace Seller Support and Risk Operations. This leader will build a globally scalable, AI-enabled knowledge ecosystem that delivers accurate, actionable information to associates and systems at the point of work.

Responsible for knowledge content, technology, operational performance, and team leadership, the Senior Manager will establish executive partnerships, documentation accountability, and measurable standards for quality, speed, and adoption. The role will modernize how knowledge is created, maintained, retrieved, and applied, enabling more consistent decisions, stronger associate performance, and better seller experiences.

What you'll do... Knowledge Strategy & Governance

Define and execute a global knowledge management strategy, operating model, and roadmap across Seller Support and Risk Operations.
Establish governance frameworks, content ownership, decision rights, documentation standards, and service-level agreements with business stakeholders.
Partner directly with Risk, Seller Support, Policy, Product, and Technology leaders to anticipate changes, resolve dependencies, and ensure knowledge readiness for business initiatives.
Proactively identify conflicting policies, inconsistent guidance, and knowledge gaps, driving resolution with accountable business owners.

Knowledge Architecture & Content Operations

Own the end-to-end lifecycle of knowledge articles and reference materials, including development, validation, publishing, maintenance, and retirement.
Establish and optimize taxonomy, metadata, categorization, information architecture, and content relationships to improve discoverability, reuse, and accuracy.
Lead knowledge inventory rationalization, content cleanup, SME validation, and migration to a modern knowledge management platform.
Establish efficient intake, approval, and publishing workflows that support rapid business changes without compromising quality.
Develop accessible, audience-centered knowledge experiences, including visual summaries and other formats that improve comprehension and awareness.

Knowledge Technology & AI Enablement

Lead the selection, implementation, integration, and ongoing optimization of a modern, AI-native knowledge management system.
Partner with Product and Engineering to embed trusted, permission-aware knowledge into associate workflows and AI-assisted support.
Establish standards for knowledge retrieval, source reliability, version control, access permissions, and AI-generated answer quality.
Identify opportunities to automate content maintenance, approval routing, publishing, and knowledge distribution.
Ensure knowledge architecture supports both human associates and AI systems while maintaining appropriate governance and controls.

Global Scalability & Regionalization

Establish a global knowledge operating model that balances consistent standards with country-specific policies, languages, regulatory requirements, and operational practices.
Define governance for regional content variations, translation, localization, and role-based access across internal teams and BPO partners.
Partner with regional leaders to ensure knowledge remains accurate, relevant, and accessible as Marketplace expands into new countries.

Knowledge Intelligence & Business Impact

Establish KPIs and reporting for knowledge quality, search effectiveness, article helpfulness, change cycle time, adoption, and productivity.
Use content analytics, associate feedback, search behavior, and operational data to identify knowledge gaps, recurring issues, and opportunities for improvement.
Surface knowledge-related risks and insights to business leaders, including contradictory guidance, unclear procedures, and documentation gaps.
Connect knowledge effectiveness to operational outcomes, including associate proficiency, case handling efficiency, quality, and seller experience.

People Leadership & Operational Excellence

Lead, coach, and develop a high-performing team of knowledge professionals, establishing clear expectations, accountability, and development pathways.
Assess team capabilities, capacity, and organizational design to improve productivity and support a scalable operating model.
Leverage AI, automation, and process improvements to reduce administrative effort, eliminate rework, and increase speed and quality.
Establish strong cross-functional ways of working with Instructional Design, Facilitation, Program Management, and Communication & Engagement while maintaining clear ownership of knowledge deliverables.

What You'll Bring

Demonstrated experience leading knowledge management, content strategy, knowledge operations, or related enterprise functions.
Strong expertise in knowledge architecture, taxonomy, metadata, content governance, and enterprise knowledge management platforms.
Experience building or transforming knowledge ecosystems, including platform implementation, migration, and operational optimization.
Understanding of AI-powered knowledge retrieval, retrieval-augmented generation (RAG), and the requirements for accurate, governed AI-assisted answers.
Proven ability to establish executive partnerships, influence cross-functional decisions, and drive accountability across business functions.
Experience leading and developing teams, managing performance, and optimizing resources and capacity.
Strong analytical skills with experience defining KPIs, measuring effectiveness, and connecting knowledge performance to business outcomes.
Ability to lead through ambiguity, balance strategic transformation with operational execution, and deliver at speed without compromising quality.
Experience supporting global service operations, contact centers, multilingual environments, or BPO partnerships preferred.

What Success Looks Like A globally scalable Knowledge Management function with a trusted source of truth, clear governance, measurable performance, and efficient content operations. Associates can find and apply accurate information when they need it, business leaders have visibility into knowledge gaps and risks, and AI-enabled systems can reliably consume governed knowledge to improve operational performance and the seller experience. ㅤ

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Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 3 years’ experience in operations, project management, or related area OR 5 years’ experience in operations, project management, or related area. 1 year’s supervisory experience.

Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Leadership of cross-functional task forces or projects

Masters, Masters: Operations Management

Project Management - Project Management Professional - Certification Primary Location...

1601 SE 10th St, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

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More about this job

Skills

Team leadership
Documentation
Information architecture
Translation
Reporting
Program management
Communication skills
Analytical skills
Project management
Leadership
Operations management
PMP

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