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Business Planning & Operations Partner - 11955
Coupa Software, Inc.
Remote, United States
- $104,000 to $145,333 USD / year
…technology company; background in management consulting, corporate strategy, or strategic FP&A looking to move into a business partner role is highly welcome; support, education, or…
Added 3 mins ago
North America Quality Leader, Power Conversion and Storage
GE Energy Power Conversion USA Inc.
United States
…expectations. You will report directly to the North American General Manager and lead quality strategy across the…
Added 3 mins ago
Senior Manager - Contracts
GE Vernova Operations LLC
Remote, United States
GE Vernova's Advanced Research Center is seeking a Contracts Manager to lead the negotiation, administration, and compliance of federally funded research awards and collaborative R&D…
Added 4 mins ago
Vice President, Digital Enablement Solutions (DES)
Visa Technology and Operations LLC
Austin, TX
…This role operates at the intersection of technology, business strategy, employee experience, and change, ensuring that enterprise investments translate into real outcomes - adoption,…
Added 5 mins ago
FLEX Senior Product Manager, Corporate Systems Procurement
at Marriott
Bethesda, MD
Marriott is seeking an experienced FLEX Senior Product Manager, Corporate Systems Procurement to own the strategy, roadmap, and delivery of indirect tax integrations across our procurement…
Added 5 mins ago
FLEX Senior Program Manager, Corporate Systems
at Marriott
Bethesda, MD
Marriott is seeking an experienced FLEX Senior Program Manager, Corporate Systems to lead the end-to-end integration of the Vertex tax engine with Oracle ERP cloud (Payables & Receivables)…
Added 5 mins ago
Change Management Manager
Cisco
Research Triangle Park, NC
…qualitative feedback from sellers and quantitative adoption data to identify recurring patterns, surface operational friction, and translate findings into clear, actionable recommendations.…
Added 5 mins ago
PR Manager, Brand Sponsorships
Cisco
Chicago, IL
As the PR Manager for Brand and Sponsorships, you will be responsible for building and executing a comprehensive PR strategy for our global brand partnerships. You will act as the key…
Added 5 mins ago
Manager, U.S. Health Care Benefits Administration
Ford
Dearborn, MI · Dearborn
The Manager, U.S. Health Care Administration leads the operational excellence, administration, and execution of Ford's U.S. health care benefits programs. This role partners closely with…
Added 7 mins ago
Principal Product Manager - Tech, Amazon Catalog - Product Relationships
Amazon.com Services LLC
Seattle, WA · New York, NY
Help brands shape how customers discover and choose their products on Amazon! We are looking for a Principal Product Manager to define how brands work with Amazon to share, organize, and…
Added 7 mins ago
Manager, U.S. Health Care Benefits Administration
Ford Global
Dearborn, MI
The Manager, U.S. Health Care Administration leads the operational excellence, administration, and execution of Ford's U.S. health care benefits programs. This role partners closely with…
Added 9 mins ago
Manager of Strategic Operations
Tenor Health Foundation Sharon LLC
Johns Creek, GA
This position is responsible for developing, implementing, and optimizing the organization's 340B Program while managing assigned operational initiatives across hospitals, outpatient…
Added 9 mins ago
PG
Senior Director, Strategic Communications
Penta Group
Washington, DC
- $120,000 to $190,000 USD / year
Penta’s global team brings decades of experience in business, government, communications, research, data science, and media. Our clients include many of the world's most influential…
Added 10 mins ago
Commercial Banking Relationship Manager III- Dealer Floorplan
PNC
Remote, United States
…the company’s success. As a Commercial Banking Relationship Manager III- Dealer Floorplan within PNC's Dealer Finance organization, you will be based within the PNC footprint in…
Added 10 mins ago
Finance Associate
PNC
Pittsburgh, PA
…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…
Added 10 mins ago
Senior Product Manager
Chewy, Inc.
Bellevue, WA · Plantation, FL
…experiences, and trusted knowledge. The Senior HR Knowledge Product Manager partners with HR Product, Engineering, and HR Centers of Excellence to develop and continuously improve the HR…
Added 11 mins ago
SO
Inter-Agency Coordinator
State of Colorado
Denver, CO
- $72,264 to $93,000 USD / year
…and implement health promoting programs. We turn science and data into action, set statewide standards, and work alongside local public health agencies and community partners to meet…
Added 11 mins ago
Senior Project Manager
JBS USA
Greeley, CO
Translate business strategy and priorities into clear program objectives, success measures, integrated roadmaps, milestones, resource requirements, and executive decision points.
Added 12 mins ago
SH
HR Generalist
Summit Handling Systems, Inc.
North Haven, CT · 11 Defco Park Road North Haven, CT
- $30 to $40 USD / hour
The Human Resources Generalist - Employee Relations & Compliance supports the Corporate HR Manager in the administration and delivery of human resources programs and services across a…
Added 14 mins ago
District Manager - Central Arkansas & Jonesboro
ALDI
Jonesboro, AR
ALDI is seeking motivated and ambitious individuals to join our District Manager Trainee (DMT) program. Over an intensive 44-week training period, you will gain comprehensive knowledge and…
Added 15 mins ago
AS
Product Owner, Digital Product Management
Apex Systems LLC
Lone Tree, CO
- $30 to $40 USD / hour
The Senior Digital Product Manager, Data Delivery (individual contributor role), will lead the design and development efforts on the next generation data delivery platform built on Google…
Added 17 mins ago
Sr. Manager, Digital Merchandising Site Experience Strategy & Discoverability
Zoro
Chicago, IL
As the Sr. Manager of Site Experience Strategy & Discoverability, you will lead a team responsible for defining and scaling the merchandising capabilities that power product discovery…
Added 18 mins ago
Maintenance Clerk
UBLIC WASTE SERVICES OF SOUTHERN CALIFORNIA, LLC
Anaheim, CA
Supports the Fleet Manager with analysis of fleet operations reports. This includes analyzing data, identifying trends and outliers, and correcting mistakes where appropriate. Resolves data…
Added 18 mins ago
Lab/Facility Chemist I
ENVIRITE OF OHIO, INC.
Canton, OH
Participates in the generation of SOPs and Work Instructions (WI), under the supervision of the Laboratory Manager.
Added 18 mins ago
Community Schools Director
Aspire Public Schools
Stockton, CA
…organizations in order to successfully implement a community school strategy aligned to the California Community Schools Partnership…

Walmart Inc.

Senior Manager, Operations - Knowledge Management

United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Position Summary... The Senior Manager, Knowledge Management leads the strategy, architecture, governance, and transformation of knowledge across Marketplace Seller Support and Risk Operations. This leader will build a globally scalable, AI-enabled knowledge ecosystem that delivers accurate, actionable information to associates and systems at the point of work.

Responsible for knowledge content, technology, operational performance, and team leadership, the Senior Manager will establish executive partnerships, documentation accountability, and measurable standards for quality, speed, and adoption. The role will modernize how knowledge is created, maintained, retrieved, and applied, enabling more consistent decisions, stronger associate performance, and better seller experiences.

What you'll do... Knowledge Strategy & Governance

Define and execute a global knowledge management strategy, operating model, and roadmap across Seller Support and Risk Operations.
Establish governance frameworks, content ownership, decision rights, documentation standards, and service-level agreements with business stakeholders.
Partner directly with Risk, Seller Support, Policy, Product, and Technology leaders to anticipate changes, resolve dependencies, and ensure knowledge readiness for business initiatives.
Proactively identify conflicting policies, inconsistent guidance, and knowledge gaps, driving resolution with accountable business owners.

Knowledge Architecture & Content Operations

Own the end-to-end lifecycle of knowledge articles and reference materials, including development, validation, publishing, maintenance, and retirement.
Establish and optimize taxonomy, metadata, categorization, information architecture, and content relationships to improve discoverability, reuse, and accuracy.
Lead knowledge inventory rationalization, content cleanup, SME validation, and migration to a modern knowledge management platform.
Establish efficient intake, approval, and publishing workflows that support rapid business changes without compromising quality.
Develop accessible, audience-centered knowledge experiences, including visual summaries and other formats that improve comprehension and awareness.

Knowledge Technology & AI Enablement

Lead the selection, implementation, integration, and ongoing optimization of a modern, AI-native knowledge management system.
Partner with Product and Engineering to embed trusted, permission-aware knowledge into associate workflows and AI-assisted support.
Establish standards for knowledge retrieval, source reliability, version control, access permissions, and AI-generated answer quality.
Identify opportunities to automate content maintenance, approval routing, publishing, and knowledge distribution.
Ensure knowledge architecture supports both human associates and AI systems while maintaining appropriate governance and controls.

Global Scalability & Regionalization

Establish a global knowledge operating model that balances consistent standards with country-specific policies, languages, regulatory requirements, and operational practices.
Define governance for regional content variations, translation, localization, and role-based access across internal teams and BPO partners.
Partner with regional leaders to ensure knowledge remains accurate, relevant, and accessible as Marketplace expands into new countries.

Knowledge Intelligence & Business Impact

Establish KPIs and reporting for knowledge quality, search effectiveness, article helpfulness, change cycle time, adoption, and productivity.
Use content analytics, associate feedback, search behavior, and operational data to identify knowledge gaps, recurring issues, and opportunities for improvement.
Surface knowledge-related risks and insights to business leaders, including contradictory guidance, unclear procedures, and documentation gaps.
Connect knowledge effectiveness to operational outcomes, including associate proficiency, case handling efficiency, quality, and seller experience.

People Leadership & Operational Excellence

Lead, coach, and develop a high-performing team of knowledge professionals, establishing clear expectations, accountability, and development pathways.
Assess team capabilities, capacity, and organizational design to improve productivity and support a scalable operating model.
Leverage AI, automation, and process improvements to reduce administrative effort, eliminate rework, and increase speed and quality.
Establish strong cross-functional ways of working with Instructional Design, Facilitation, Program Management, and Communication & Engagement while maintaining clear ownership of knowledge deliverables.

What You'll Bring

Demonstrated experience leading knowledge management, content strategy, knowledge operations, or related enterprise functions.
Strong expertise in knowledge architecture, taxonomy, metadata, content governance, and enterprise knowledge management platforms.
Experience building or transforming knowledge ecosystems, including platform implementation, migration, and operational optimization.
Understanding of AI-powered knowledge retrieval, retrieval-augmented generation (RAG), and the requirements for accurate, governed AI-assisted answers.
Proven ability to establish executive partnerships, influence cross-functional decisions, and drive accountability across business functions.
Experience leading and developing teams, managing performance, and optimizing resources and capacity.
Strong analytical skills with experience defining KPIs, measuring effectiveness, and connecting knowledge performance to business outcomes.
Ability to lead through ambiguity, balance strategic transformation with operational execution, and deliver at speed without compromising quality.
Experience supporting global service operations, contact centers, multilingual environments, or BPO partnerships preferred.

What Success Looks Like A globally scalable Knowledge Management function with a trusted source of truth, clear governance, measurable performance, and efficient content operations. Associates can find and apply accurate information when they need it, business leaders have visibility into knowledge gaps and risks, and AI-enabled systems can reliably consume governed knowledge to improve operational performance and the seller experience. ㅤ

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Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 3 years’ experience in operations, project management, or related area OR 5 years’ experience in operations, project management, or related area. 1 year’s supervisory experience.

Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Leadership of cross-functional task forces or projects

Masters, Masters: Operations Management

Project Management - Project Management Professional - Certification Primary Location...

1601 SE 10th St, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

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More about this job

Skills

Team leadership
Documentation
Information architecture
Translation
Reporting
Program management
Communication skills
Analytical skills
Project management
Leadership
Operations management
PMP

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