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Store Manager
Torrid
Mesilla Valley Mall, NM
Additional perks include: monthly bonus potential, associate discount 50%, tuition reimbursement, childcare discount program
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Relationship Banker II - Tarpon Bay Branch - Naples
Regions
Naples, FL
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Relationship Banker II - Punta Gorda Branch
Regions
Punta Gorda, FL
Added 1 min ago
Communications Associate
Vast
Long Beach, CA
Vast is looking for a Communications Associate, reporting to the Director of Communications, to support external communications and marketing across Vast’s programs including space…
Added 1 min ago
Associate General Counsel
Vast
Houston, TX · Long Beach, CA · Washington, DC
Vast is looking for an Associate General Counsel, reporting to the General Counsel, to lead the regulatory and national security compliance framework that governs how Vast designs, builds,…
Added 2 mins ago
WP
Controls Engineer (Part-Time)
West Pharmaceutical Services
Jersey Shore, PA
- Part-time
Associate's Degree In a relevant Engineering subject required.
Added 2 mins ago
Associate Director of HVAC Engineering
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West Point, PA
Our Global Engineering Solutions (GES) organization is currently recruiting an Associate Director of HVAC Engineering
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Associate Director of Mechanical Utilities Engineer
Merck
West Point, PA
Our Global Engineering Solutions (GES) organization is currently recruiting an Associate Director of Mechanical Utilities Engineer
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EU
Analyst I - Environment Testing -Wed-Sun, 1st Shift -Kittanning, PA
Eurofins US Network
Kittanning, PA
- $19 to $20 USD / hour
BS or BA or Associate Degree in chemistry or related field. 3 years of laboratory experience may substitute for degree.
Added 2 mins ago
SL
Full Time Physical Therapist Assistant
St. Luke's University Health Network
Macungie, PA
- Full-time
Associate's degree in an accredited physical therapy assistant program is required.
Added 2 mins ago
Design Engineer - Pride
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Added 2 mins ago
General Operator
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Added 2 mins ago
Licensed Behavioral Health Professional - Stonebridge Outpatient
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New Freedom, PA
Licensed Social Worker LSW or Licensed Associate Professional Counselor LAPC Required
Added 2 mins ago
SL
Full Time Physical Therapist Assistant
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Macungie, PA
- Full-time
Associate's degree in an accredited physical therapy assistant program is required.
Added 2 mins ago
AL
Production / General Labor Associate - Full-Time (Day Shift)
Ameriblasts LLC
Tullytown, PA
- Full-time
Added 2 mins ago
Customer Service Representative
Veolia North America
Hummelstown, PA
Associate’s degree or equivalent from a two-year college or technical school preferred.
Added 2 mins ago
FU
Instructional Assistant-SPED
Fillmore Unified School District
Fillmore, CA
- $18.25 to $22.19 USD / hour
Completion of an Associate of Arts (AA) degree;
Added 2 mins ago
Logo and Accessory Production Supervisor - 10330
MSA Safety Inc.
Murrysville, PA
…solid rapport with associates on multiple shifts / address associate issues and concerns. Advise and coach associates on personal and professional development. Recommend and make decisions…
Added 2 mins ago
Relationship Banking Associate
NBT Bank
Carbondale, PA
The role of the Relationship Banking Associate is to deliver high-quality customer service and responsiveness to ensure fulfillment and satisfaction of both internal and external customers.…
Added 2 mins ago
Sales-Crop Specialist - GROWMARK FS, LLC - East Berlin, PA
Growmark FS
East Berlin, PA
Added 3 mins ago
Medical Office Associate - Cancer Practice Site
Penn State Health
Enola, PA
Position Medical Office Associate - Cancer Practice Site
Added 3 mins ago
Assistant Director, Experiential Education & Employer Outreach - 20260475S
Villanova University
Villanova, PA
…Development and Undergraduate Programs team, reporting to the Associate Director for Experiential Education & Employer Outreach. This position will focus on experiential education efforts…
Added 3 mins ago
AD
Anatomic Pathologist (Remote)
Antech Diagnostics
Remote, United States
- $125,000 to $140,000 USD / year
…agreement or position-specific requisition submitted to any Associate of Antech will be deemed the sole property of Antech and no fee will be paid in the event the candidate is hired by…
Added 3 mins ago
BP
Practice Manager - Whitehall
Banfield Pet Hospital
Whitehall, PA
- $72,310 to $104,448 USD / year
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Added 3 mins ago
Physician - Associate Chief of Staff for Education and Research
Veterans Affairs, Veterans Health Administration
Coatesville, PA

Walmart Inc.

Senior Manager, Operations - Knowledge Management

United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Position Summary... The Senior Manager, Knowledge Management leads the strategy, architecture, governance, and transformation of knowledge across Marketplace Seller Support and Risk Operations. This leader will build a globally scalable, AI-enabled knowledge ecosystem that delivers accurate, actionable information to associates and systems at the point of work.

Responsible for knowledge content, technology, operational performance, and team leadership, the Senior Manager will establish executive partnerships, documentation accountability, and measurable standards for quality, speed, and adoption. The role will modernize how knowledge is created, maintained, retrieved, and applied, enabling more consistent decisions, stronger associate performance, and better seller experiences.

What you'll do... Knowledge Strategy & Governance

Define and execute a global knowledge management strategy, operating model, and roadmap across Seller Support and Risk Operations.
Establish governance frameworks, content ownership, decision rights, documentation standards, and service-level agreements with business stakeholders.
Partner directly with Risk, Seller Support, Policy, Product, and Technology leaders to anticipate changes, resolve dependencies, and ensure knowledge readiness for business initiatives.
Proactively identify conflicting policies, inconsistent guidance, and knowledge gaps, driving resolution with accountable business owners.

Knowledge Architecture & Content Operations

Own the end-to-end lifecycle of knowledge articles and reference materials, including development, validation, publishing, maintenance, and retirement.
Establish and optimize taxonomy, metadata, categorization, information architecture, and content relationships to improve discoverability, reuse, and accuracy.
Lead knowledge inventory rationalization, content cleanup, SME validation, and migration to a modern knowledge management platform.
Establish efficient intake, approval, and publishing workflows that support rapid business changes without compromising quality.
Develop accessible, audience-centered knowledge experiences, including visual summaries and other formats that improve comprehension and awareness.

Knowledge Technology & AI Enablement

Lead the selection, implementation, integration, and ongoing optimization of a modern, AI-native knowledge management system.
Partner with Product and Engineering to embed trusted, permission-aware knowledge into associate workflows and AI-assisted support.
Establish standards for knowledge retrieval, source reliability, version control, access permissions, and AI-generated answer quality.
Identify opportunities to automate content maintenance, approval routing, publishing, and knowledge distribution.
Ensure knowledge architecture supports both human associates and AI systems while maintaining appropriate governance and controls.

Global Scalability & Regionalization

Establish a global knowledge operating model that balances consistent standards with country-specific policies, languages, regulatory requirements, and operational practices.
Define governance for regional content variations, translation, localization, and role-based access across internal teams and BPO partners.
Partner with regional leaders to ensure knowledge remains accurate, relevant, and accessible as Marketplace expands into new countries.

Knowledge Intelligence & Business Impact

Establish KPIs and reporting for knowledge quality, search effectiveness, article helpfulness, change cycle time, adoption, and productivity.
Use content analytics, associate feedback, search behavior, and operational data to identify knowledge gaps, recurring issues, and opportunities for improvement.
Surface knowledge-related risks and insights to business leaders, including contradictory guidance, unclear procedures, and documentation gaps.
Connect knowledge effectiveness to operational outcomes, including associate proficiency, case handling efficiency, quality, and seller experience.

People Leadership & Operational Excellence

Lead, coach, and develop a high-performing team of knowledge professionals, establishing clear expectations, accountability, and development pathways.
Assess team capabilities, capacity, and organizational design to improve productivity and support a scalable operating model.
Leverage AI, automation, and process improvements to reduce administrative effort, eliminate rework, and increase speed and quality.
Establish strong cross-functional ways of working with Instructional Design, Facilitation, Program Management, and Communication & Engagement while maintaining clear ownership of knowledge deliverables.

What You'll Bring

Demonstrated experience leading knowledge management, content strategy, knowledge operations, or related enterprise functions.
Strong expertise in knowledge architecture, taxonomy, metadata, content governance, and enterprise knowledge management platforms.
Experience building or transforming knowledge ecosystems, including platform implementation, migration, and operational optimization.
Understanding of AI-powered knowledge retrieval, retrieval-augmented generation (RAG), and the requirements for accurate, governed AI-assisted answers.
Proven ability to establish executive partnerships, influence cross-functional decisions, and drive accountability across business functions.
Experience leading and developing teams, managing performance, and optimizing resources and capacity.
Strong analytical skills with experience defining KPIs, measuring effectiveness, and connecting knowledge performance to business outcomes.
Ability to lead through ambiguity, balance strategic transformation with operational execution, and deliver at speed without compromising quality.
Experience supporting global service operations, contact centers, multilingual environments, or BPO partnerships preferred.

What Success Looks Like A globally scalable Knowledge Management function with a trusted source of truth, clear governance, measurable performance, and efficient content operations. Associates can find and apply accurate information when they need it, business leaders have visibility into knowledge gaps and risks, and AI-enabled systems can reliably consume governed knowledge to improve operational performance and the seller experience. ㅤ

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Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 3 years’ experience in operations, project management, or related area OR 5 years’ experience in operations, project management, or related area. 1 year’s supervisory experience.

Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Leadership of cross-functional task forces or projects

Masters, Masters: Operations Management

Project Management - Project Management Professional - Certification Primary Location...

1601 SE 10th St, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

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More about this job

Skills

Team leadership
Documentation
Information architecture
Translation
Reporting
Program management
Communication skills
Analytical skills
Project management
Leadership
Operations management
PMP

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