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Added 1 min ago
Area Maintenance Manager
Amazon.com Services LLC
Louisville, KY
As an Area Maintenance Manager, you will transform workplace environments by leading a dynamic maintenance team that ensures safety, efficiency, and operational excellence. In this critical…
Added 1 min ago
Pharmacy Manager, Amazon Pharmacy
Amazon.com Services LLC
Fairburn, GA
At Amazon Pharmacy, the Pharmacy Manager is a licensed Pharmacist who is responsible for the operation oversight and compliance of a small format pharmacy site, including; safety, quality,…
Added 1 min ago
Software Development Manager, AWS Organisations
Amazon Development Center U.S., Inc.
Santa Clara, CA
- 1+ years of providing technical leadership and project management for all aspects of the software development lifecycle experience
Added 1 min ago
Pharmacy Manager, Amazon Pharmacy
Amazon.com Services LLC
Loxley, AL
At Amazon Pharmacy, the Pharmacy Manager is a licensed Pharmacist who is responsible for the operation oversight and compliance of a small format pharmacy site, including; safety, quality,…
Added 1 min ago
Manager, U.S. Health Care Benefits Administration
Ford Global
Dearborn, MI
The Manager, U.S. Health Care Administration leads the operational excellence, administration, and execution of Ford's U.S. health care benefits programs. This role partners closely with…
Added 1 min ago
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Reconstruction Estimator
SERVPRO of Chesterfield, Richmond, Chesapeake, and Hampton
Chesapeake, VA
- $60,000 to $75,000 USD / year
Work with Project Manager to price bid items, if needed.
Added 1 min ago
Administrative Assistant
HRI Development LLC
New Orleans, LA
Established over thirty-five years ago in New Orleans, Louisiana, HRI Properties (HRI) is a full-service real estate development company and a national leader in the adaptive reuse of…
Added 2 mins ago
Senior Analyst Relations Manager
Tailscale
Remote, United States
As a Senior Analyst Relations Manager at Tailscale, you’ll play a key role in shaping how industry analysts understand our technology, vision, and place in the market. Sitting within…
Added 2 mins ago
Senior Analyst Relations Manager
Tailscale
Remote, United States
As a Senior Analyst Relations Manager at Tailscale, you’ll play a key role in shaping how industry analysts understand our technology, vision, and place in the market. Sitting within…
Added 2 mins ago
Account Manager
CivicPlus, LLC
Remote, United States
The Account Manager I helps communicate CivicPlus’s value proposition to drive new functionality and community engagement with existing clients. You’ll build lasting relationships with…
Added 3 mins ago
SO
ADMINISTRATIVE ASSISTANT 3
State of Nevada (NV)
Carson City, NV
- $22.13 to $32.23 USD / hour
Screen the manager’s calls, assessing the relative importance of each call; respond to requests for information; defuse irate clients/callers who may have been referred by lower level…
Added 3 mins ago
SO
ADMINISTRATIVE ASSISTANT 3
State of Nevada (NV)
Las Vegas, NV
- $22.13 to $32.23 USD / hour
…for renewals and amendments, support the Certified Contract Manager in day-to-day operations, review contract invoices for accuracy, available contract authority, and coding. Fiscal…
Added 3 mins ago
YO
Tree Lot Cashier (5276)
YMCA of Metropolitan Los Angeles
Pacific Palisades, CA
- $18.47 USD / hour
Under the supervision of the YMCA Tree Lot Manager, the Program Assistant for our Christmas Tree Lot program will lead as Tree Lot Cashier. The tree lot cashier responsible for elevated…
Added 4 mins ago
Project Manager
Apex Companies
Brentwood, CA
We’re seeking a Project Manager to join our StormTek team. StormTek designs and delivers custom fabricated Full Trash Capture (FTC) devices that help California municipalities meet state…
Added 5 mins ago
SO
Volunteer Coordinator
State of Colorado
Denver, CO
- $59,460 to $95,124 USD / year
…technical assistance in MRC and Volunteer Program meetings, agenda development, identification of keynote speakers/trainers for meetings, meeting facilitation, documentation and…
Added 5 mins ago
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REINSTATEMENT CDPHE LSD ONLY: NBS Education Specialist & Project Coordinator
State of Colorado
Denver, CO
- $65,376 to $71,913.6 USD / year
This position facilitates the development, review, and distribution of educational materials for parents, birthing centers, midwives, pediatricians, staff, peers, and other community…
Added 5 mins ago
SO
Inter-Agency Coordinator
State of Colorado
Denver, CO
- $72,264 to $93,000 USD / year
…and across multiple executive branch agencies regarding the development and implementation of environmental justice policy that demonstrably increases responsiveness to DI communities. This…
Added 5 mins ago
Operations Technician (Technician III): DORA-Executive Director's Office-Hybrid
State of Colorado
Denver, CO
…Analytics; Business Technology and Innovation; Organizational Development; and Onboarding. This position also conducts Customer Operations Coordination, Administrative and Office Support;…
Added 5 mins ago
Senior Project Manager
JBS USA
Greeley, CO
Purpose and Scope/General Summary: The Senior Project Manager leads complex, strategic initiatives across Pilgrim's and JBS Prepared Foods, translating business priorities into coordinated…
Added 5 mins ago
Manager People Practices
DPR Construction
Durham, NC · Austin, TX · Phoenix, AZ · Glen Allen, VA · austin, TX · Durham · Austin · Phoenix · Glen Allen
…group, with a strong focus on our craft workforce. The Sr. Manager will lead and implement national people strategies and programs while partnering across business units, regions, and local…
Added 5 mins ago
IP
Cloud Services Support Lead (Program Manager – Intermediate)
Interactive Process Technology LLC
Radford, VA
- $130,000 to $160,000 USD / year
Cloud Services Support Lead (Program Manager - Intermediate)
Added 5 mins ago
IP
Applications Team Lead (Project Manager – Senior)
Interactive Process Technology LLC
Radford, VA
- $100,000 to $130,000 USD / year
Applications Team Lead (Project Manager - Senior)
Added 5 mins ago
Installation Coordinator
Next Door & Window
Burr Ridge, IL
With Next Door & Window, it is never just about the project – It’s about you, our team member, our most valuable relationship. We hire smart, creative, and hungry for knowledge individuals…
Added 6 mins ago
Account Manager, Technology
Kforce
Remote, United States
Training and Development-Kforce is committed to helping you be successful!
Added 6 mins ago
E
Assistant Project Manager - Eurofins Environment Testing - Arvada, CO
Eurofins
Arvada, CO
- $20 to $25 USD / hour
Eurofins Environment Testing is searching for an Assistant Project Manager in Arvada, CO.

Walmart Inc.

Senior Manager, Operations - Associate Experience

United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Position Summary... The Senior Manager, Associate Experience leads the strategy and execution of communications, engagement, and associate experience initiatives across Marketplace Seller Support and Risk Operations. This leader shapes executive and organizational narratives, strengthens associate connection and engagement, and builds an ongoing listening strategy that translates feedback into measurable improvements.

Serving as a trusted advisor to senior leadership, the Senior Manager owns executive communications, organizational announcements, All-Hands, newsletters, recognition, and engagement programs while establishing new capabilities in associate listening, experience measurement, and continuous improvement.

This is a hands-on leadership role requiring exceptional writing, editorial judgment, strategic thinking, and execution. The Senior Manager will build a globally scalable, insight-driven associate experience function that helps associates stay informed, feel heard, adopt change, and perform at their best.

What you'll do... Executive & Organizational Communications

Lead executive and organizational communications across MSSPR, shaping clear, compelling narratives that connect business strategy, priorities, and performance to the associate experience.
Serve as a trusted communications advisor to senior leaders, providing strategic counsel, editorial direction, and thoughtful challenge on messaging, timing, and delivery.
Personally develop, write, edit, and deliver executive messages, organizational announcements, business updates, and other high-impact communications.
Establish editorial standards, approval protocols, and communications governance to ensure accuracy, consistency, appropriate executive alignment, and sound judgment.
Translate complex business, organizational, and operational changes into accessible, actionable communications for diverse audiences.

Associate Engagement & Connection

Own the strategy, planning, production, and execution of MSSPR All-Hands, newsletters, recognition programs, and associate engagement initiatives.
Build programs that strengthen connection, belonging, recognition, and understanding of organizational priorities.
Develop a coordinated editorial and engagement calendar that balances business communications, associate needs, and organizational priorities.
Evaluate engagement effectiveness and continuously refine channels, formats, and programs to improve reach, participation, and impact.

Associate Listening & Insights

Design and lead an ongoing associate listening strategy, including recurring pulse surveys, always-on feedback channels, and targeted listening sessions.
Establish representative listening approaches across Seller Support, Risk Operations, countries, and BPO partners while minimizing survey fatigue.
Analyze associate feedback, sentiment, and experience data to identify trends, systemic challenges, and emerging opportunities.
Translate insights into actionable recommendations and partner with business leaders to prioritize and address experience gaps.
Establish closed-loop feedback practices that demonstrate how associate input informs decisions and improvements.

Associate Journey & Experience Improvement

Map and assess the end-to-end associate journey, identifying critical moments across onboarding, training, production readiness, tooling, knowledge access, development, and organizational change.
Identify friction points and gaps that affect associate effectiveness, confidence, engagement, and day-to-day experience.
Partner with Operations, Product, Technology, HR, and Capability leaders to establish improvement plans, clarify ownership, and track execution.
Drive measurable improvements in targeted experience areas while maintaining clear accountability with the teams responsible for implementing solutions.

Change Communications & Adoption

Develop and execute communications strategies that support organizational transformation, technology launches, process changes, and evolving ways of working.
Partner with business and change leaders to assess audience impacts, anticipate resistance, and reinforce understanding and adoption.
Measure communication effectiveness and change adoption, using feedback and behavioral insights to refine messaging and support.
Ensure associates receive timely, relevant information that helps them understand what is changing, why it matters, and what action is required.

Global Associate Experience & Regionalization

Establish a Bentonville-led hub-and-spoke associate experience model with consistent strategy, standards, and governance across Marketplace operations.
Partner with regional leaders to adapt communications, listening approaches, and engagement initiatives to local languages, cultures, and operational environments.
Ensure internal associates and BPO partners receive relevant business and operational communications while tailoring engagement and recognition programs to appropriate audiences.
Establish consistent experience measures across regions while accounting for local needs and differences.

Measurement, Governance & Operational Excellence

Establish KPIs for associate engagement, communication effectiveness, change adoption, and experience improvement.
Use quantitative and qualitative insights to measure sentiment, comprehension, adoption, and reduction in associate friction.
Develop dashboards and executive reporting that connect associate experience trends to business priorities and improvement actions.
Own end-to-end execution of the function, including planning, content development, production, stakeholder coordination, approvals, and delivery.
Establish scalable workflows, prioritization, and operating practices that improve speed, quality, consistency, and productivity.
Leverage technology, AI, and automation to streamline communications production, listening analysis, and reporting without compromising accuracy or human judgment.

What You'll Bring

Demonstrated experience leading internal or executive communications, associate engagement, employee experience, or related functions in a complex organization.
Exceptional writing, editing, storytelling, and executive communications skills, with the ability to translate complex information into concise, compelling, human-centered messages.
Proven ability to advise senior executives, shape organizational narratives, challenge assumptions, and exercise sound judgment in sensitive communications.
Experience personally managing communications programs and channels, including executive messaging, newsletters, town halls, organizational announcements, and engagement initiatives.
Experience designing or managing associate listening programs, pulse surveys, feedback mechanisms, and engagement measurement.
Strong analytical skills with the ability to translate qualitative and quantitative insights into actionable recommendations and measurable improvements.
Experience leading cross-functional initiatives and influencing outcomes without direct authority.
Strong understanding of change communications, organizational adoption, and employee experience improvement.
Ability to balance strategic planning with hands-on execution, manage competing priorities, and deliver high-quality work in a fast-paced environment.
Experience supporting global, distributed, frontline, or BPO populations preferred.
Fluency with modern communications platforms, survey tools, analytics, AI, and automation.
Strong business acumen, relationship-building skills, discretion, and executive presence.

What Success Looks Like A globally connected MSSPR organization where associates are informed, engaged, heard, and supported in doing their best work. Executive communications are clear, credible, and aligned with business priorities. Associates understand and adopt change. Listening programs surface meaningful insights, and cross-functional partners act on them. Engagement improves, day-to-day friction decreases, and leadership has measurable visibility into the associate experience. ㅤ

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Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 3 years’ experience in operations, project management, or related area OR 5 years’ experience in operations, project management, or related area. 1 year’s supervisory experience.

Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Leadership of cross-functional task forces or projects

Masters, Masters: Operations Management

Project Management - Project Management Professional - Certification Primary Location...

1601 SE 10th St, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

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