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Added 1 min ago
Human Resources Business Partner
Crown Equipment Corporation
Plainfield, IN
Employee Relations Representative - Provide support in all aspects of employee relations. Answer manager and employee questions regarding policies, programs, communications, benefits, etc.…
Added 2 mins ago
Sr. Manager - Operations
Varsity Spirit, LLC
Memphis, TN
…environment for our participants’ physical, emotional, and social development, and promoting an environment free from abuse and misconduct. Varsity has a zero tolerance for abuse in its…
Added 2 mins ago
Sales Manager
Brookdale Senior Living Inc.
Colorado Springs, CO
As a Sales Manager at Brookdale, you will be a:
Added 2 mins ago
Memory Care Program Coordinator
Brookdale Senior Living Inc.
Valparaiso, IN
…find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life…
Added 3 mins ago
Workforce Development Manager
Essentia Health
Remote, United States
This Workforce Development Manager will use workforce data to identify gaps across Essentia Health’s physician, advanced practice, clinical, and non-clinical workforce before they become…
Added 3 mins ago
Strategic Account Executive MidAtlantic
DocuWare
Beacon
…enablement programs, and provides tailored support aligning with partner strengths and target markets. Utilizing a solution-selling approach, the individual drives joint business planning…
Added 3 mins ago
Accountant
DocuWare
Beacon
Process employee expense reports weekly for travel policy review, math check and manager approvals. Post reports to accounting system.
Added 3 mins ago
Operations Excellence Manager
Associated Materials, LLC
Ennis, TX
Accelerated Growth: A structured and intentional development path designed to prepare you for future Plant Manager responsibilities.
Added 3 mins ago
Talent Acquisition Manager
Select Medical
Mechanicsburg, PA
The Talent Acquisition Manager provides strategic leadership for talent acquisition initiatives across assigned regions, ensuring the development of innovative recruitment strategies that…
Added 3 mins ago
SS
Associate Talent Acquisition Manager
Smithfield Support Services Corp
Smithfield, VA
- $75,000 to $110,000 USD / year
As an Associate Talent Acquisition Manager, you'll be vital to our recruitment strategy, leading the team in finding innovative and bold ways to attract top talent.
Added 5 mins ago
Director of Nursing (DON)
Mirror Lake Recovery Center
Burns, TN
Ability to make a meaningful impact on patient outcomes, nursing culture, and staff development.
Added 5 mins ago
Sourcing NPD Program Manager (Spector)
Veeco
Somerset, NJ
As Sourcing Program Manager, you will lead sourcing execution for complex product-development and manufacturing programs, connecting Engineering, Operations, Quality, Category Management,…
Added 6 mins ago
Senior Manager, Global Strategic Orchestration – Commercial IT
Mylan Inc.
Remote, United States
The Senior Manager, Global Strategic Orchestration – Commercial IT is a strategic leadership role responsible for shaping and advancing how Commercial Technology strategy is governed,…
Added 7 mins ago
Sr. Software Product Manager, myQ (Remote)
The Chamberlain Group LLC
Remote, United States
…market share, sales and profitability; (ii) lead the new product development process within our Connected Services team from concept through commercialization, including voice of customer…
Added 7 mins ago
Sr. Manager, Inside Sales
The Chamberlain Group LLC
Oak Brook, IL
(i) Build and lead the inside sales organization focused on managing defined Pro Channel partner accounts across both Residential and Commercial offerings.
Added 7 mins ago
Distribution Operations Manager
Reece Supply, LLC
DeSoto, TX
As a key member of the facility leadership team, you will partner with other Distribution Operations Managers and the Distribution General Manager to support overall distribution center…
Added 7 mins ago
G
Project Manager | Commercial Construction
GPAC
Clinton, MI
- $90,000 to $130,000 USD / year
Job Title: Project Manager – Commercial & Multifamily Construction
Added 8 mins ago
BD
Site IT Manager
BorgWarner Dixon LLC
Dixon, IL
- $107,600 to $147,950 USD / year
The Site IT Manager is fully accountable IT leader for all IT services at the assigned plant(s). The role ensures stable, secure, and standardized IT service delivery, aligned with…
Added 9 mins ago
Technical Trainer (Employee Development Trainer)
DC
Decatur, GA
…materials to increase awareness of and participation in employee development programs; prepares flyers, brochures, emails, etc.; makes presentations to various departments as requested; and…
Added 9 mins ago
Associate Partner, ACC
Oregon Health & Science University
United States
Ability to support manager development and alignment through coaching, counseling, and training.
Added 9 mins ago
Business Process Improvement Manager
Saab, Inc.
East Syracuse, NY · Quincy, MA
The Business Processes Improvement Manager specializes in designing, defining and implementing a systematic approach to optimize processes to achieve more efficient results. Plans, performs…
Added 9 mins ago
Manager - EH&S Environmental Programs Waste and PCBs
CECONY
NY
The manager will play a key role in advancing the companys environment, health and safety (EH&S) programs while supporting safe, compliant, and environmentally responsible operations. This…
Added 9 mins ago
Sr. Manager, Customer Success
RDTX Transportation, Inc
United States
The Senior Manager, Customer Success is responsible for leading the day-to-day execution of customer success strategies that drive customer satisfaction, retention, and long-term growth.…
Added 9 mins ago
Account Executive
RDTX Transportation, Inc
Scottsdale, AZ
Engages other teams as needed, partnering with Financial Ops, Billing teams, and Carrier Ops teams to drive accounting / carrier partner issues to closure in a timely manner.
Added 10 mins ago
Senior Digital Product Manager (Ecommerce)
GCI
Anchorage, AK · AK
GCI's Senior Digital Product Manager will lead the definition and delivery of the Digital product vision and roadmap, ensuring components and platforms work together to support a wholistic…

Walmart Inc.

Senior Manager, Operations - Associate Experience

United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Position Summary... The Senior Manager, Associate Experience leads the strategy and execution of communications, engagement, and associate experience initiatives across Marketplace Seller Support and Risk Operations. This leader shapes executive and organizational narratives, strengthens associate connection and engagement, and builds an ongoing listening strategy that translates feedback into measurable improvements.

Serving as a trusted advisor to senior leadership, the Senior Manager owns executive communications, organizational announcements, All-Hands, newsletters, recognition, and engagement programs while establishing new capabilities in associate listening, experience measurement, and continuous improvement.

This is a hands-on leadership role requiring exceptional writing, editorial judgment, strategic thinking, and execution. The Senior Manager will build a globally scalable, insight-driven associate experience function that helps associates stay informed, feel heard, adopt change, and perform at their best.

What you'll do... Executive & Organizational Communications

Lead executive and organizational communications across MSSPR, shaping clear, compelling narratives that connect business strategy, priorities, and performance to the associate experience.
Serve as a trusted communications advisor to senior leaders, providing strategic counsel, editorial direction, and thoughtful challenge on messaging, timing, and delivery.
Personally develop, write, edit, and deliver executive messages, organizational announcements, business updates, and other high-impact communications.
Establish editorial standards, approval protocols, and communications governance to ensure accuracy, consistency, appropriate executive alignment, and sound judgment.
Translate complex business, organizational, and operational changes into accessible, actionable communications for diverse audiences.

Associate Engagement & Connection

Own the strategy, planning, production, and execution of MSSPR All-Hands, newsletters, recognition programs, and associate engagement initiatives.
Build programs that strengthen connection, belonging, recognition, and understanding of organizational priorities.
Develop a coordinated editorial and engagement calendar that balances business communications, associate needs, and organizational priorities.
Evaluate engagement effectiveness and continuously refine channels, formats, and programs to improve reach, participation, and impact.

Associate Listening & Insights

Design and lead an ongoing associate listening strategy, including recurring pulse surveys, always-on feedback channels, and targeted listening sessions.
Establish representative listening approaches across Seller Support, Risk Operations, countries, and BPO partners while minimizing survey fatigue.
Analyze associate feedback, sentiment, and experience data to identify trends, systemic challenges, and emerging opportunities.
Translate insights into actionable recommendations and partner with business leaders to prioritize and address experience gaps.
Establish closed-loop feedback practices that demonstrate how associate input informs decisions and improvements.

Associate Journey & Experience Improvement

Map and assess the end-to-end associate journey, identifying critical moments across onboarding, training, production readiness, tooling, knowledge access, development, and organizational change.
Identify friction points and gaps that affect associate effectiveness, confidence, engagement, and day-to-day experience.
Partner with Operations, Product, Technology, HR, and Capability leaders to establish improvement plans, clarify ownership, and track execution.
Drive measurable improvements in targeted experience areas while maintaining clear accountability with the teams responsible for implementing solutions.

Change Communications & Adoption

Develop and execute communications strategies that support organizational transformation, technology launches, process changes, and evolving ways of working.
Partner with business and change leaders to assess audience impacts, anticipate resistance, and reinforce understanding and adoption.
Measure communication effectiveness and change adoption, using feedback and behavioral insights to refine messaging and support.
Ensure associates receive timely, relevant information that helps them understand what is changing, why it matters, and what action is required.

Global Associate Experience & Regionalization

Establish a Bentonville-led hub-and-spoke associate experience model with consistent strategy, standards, and governance across Marketplace operations.
Partner with regional leaders to adapt communications, listening approaches, and engagement initiatives to local languages, cultures, and operational environments.
Ensure internal associates and BPO partners receive relevant business and operational communications while tailoring engagement and recognition programs to appropriate audiences.
Establish consistent experience measures across regions while accounting for local needs and differences.

Measurement, Governance & Operational Excellence

Establish KPIs for associate engagement, communication effectiveness, change adoption, and experience improvement.
Use quantitative and qualitative insights to measure sentiment, comprehension, adoption, and reduction in associate friction.
Develop dashboards and executive reporting that connect associate experience trends to business priorities and improvement actions.
Own end-to-end execution of the function, including planning, content development, production, stakeholder coordination, approvals, and delivery.
Establish scalable workflows, prioritization, and operating practices that improve speed, quality, consistency, and productivity.
Leverage technology, AI, and automation to streamline communications production, listening analysis, and reporting without compromising accuracy or human judgment.

What You'll Bring

Demonstrated experience leading internal or executive communications, associate engagement, employee experience, or related functions in a complex organization.
Exceptional writing, editing, storytelling, and executive communications skills, with the ability to translate complex information into concise, compelling, human-centered messages.
Proven ability to advise senior executives, shape organizational narratives, challenge assumptions, and exercise sound judgment in sensitive communications.
Experience personally managing communications programs and channels, including executive messaging, newsletters, town halls, organizational announcements, and engagement initiatives.
Experience designing or managing associate listening programs, pulse surveys, feedback mechanisms, and engagement measurement.
Strong analytical skills with the ability to translate qualitative and quantitative insights into actionable recommendations and measurable improvements.
Experience leading cross-functional initiatives and influencing outcomes without direct authority.
Strong understanding of change communications, organizational adoption, and employee experience improvement.
Ability to balance strategic planning with hands-on execution, manage competing priorities, and deliver high-quality work in a fast-paced environment.
Experience supporting global, distributed, frontline, or BPO populations preferred.
Fluency with modern communications platforms, survey tools, analytics, AI, and automation.
Strong business acumen, relationship-building skills, discretion, and executive presence.

What Success Looks Like A globally connected MSSPR organization where associates are informed, engaged, heard, and supported in doing their best work. Executive communications are clear, credible, and aligned with business priorities. Associates understand and adopt change. Listening programs surface meaningful insights, and cross-functional partners act on them. Engagement improves, day-to-day friction decreases, and leadership has measurable visibility into the associate experience. ㅤ

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Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 3 years’ experience in operations, project management, or related area OR 5 years’ experience in operations, project management, or related area. 1 year’s supervisory experience.

Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Leadership of cross-functional task forces or projects

Masters, Masters: Operations Management

Project Management - Project Management Professional - Certification Primary Location...

1601 SE 10th St, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

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