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Added just now
Recruiting Specialist I
Kentucky Farm Bureau Mutual Insurance Company
Louisville, KY
Assist HR Director and Talent Services Manager with the company visa sponsorship program and immigration activities required for potential and current employees to receive H1B work visas…
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Workforce Solutions - Rewards - Compensation Consultant- Manager
PwC US
NY-New York, NY · CA-Los Angeles, CA · GA-Atlanta, GA · IL-Chicago, IL · DC-Washington, DC · MA-Boston, MA · US-Hybrid · PA-Philadelphia, PA
What You Must Have
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Office Manager – Colorado Springs, CO
CNF Technologies Corp
Colorado Springs, CO
CNF Technologies is seeking an experienced Office Manager to oversee daily operations at our Colorado Springs facility. Responsibilities include coordinating office activities, managing…
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PNC
Oakmont, PA
…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…
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San Antonio, TX
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Grand Rapids, MI · Allendale, MI · Rockford, MI · Wyoming, MI
…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…
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Parsippany, NJ
…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…
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Certified Medical Assistant (CMA) - Heart Failure Clinic - Roper Hospital
Roper St. Francis Healthcare
Charleston, SC
Travels to other facilities for providers or adjusts hours to meet patient care needs as directed by the practice manager as needed.
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Medical Receptionist - Front Office
Primary Care Solutions
Yreka, CA
Assist Nurse Manager/Clinic Administrator with inventory and supplies.
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Medical Receptionist - Front Office
Primary Care Solutions
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Assist Nurse Manager/Clinic Administrator with inventory and supplies.
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Representative, Annuity Solutions Center
Nationwide Life and Annuity Insurance Co
OH · AZ
This opportunity supports Nationwide's Annuity Solutions customer service team. Representatives serve as a primary point of contact for customers, assisting through inbound service calls,…
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Case Manager, Rehabilitation Licensed
Lifepoint Health
Sierra Vista, AZ
…well-being so you can provide exceptional care to others. As a Case Manager joining our team, you’re embracing a vital mission dedicated to making communities healthier ®. Join us on this…
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Shift Lead
Walgreens
SOUTH JORDAN, UT
- $17.5 to $22.5 USD / hour
Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
Added 1 min ago
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Shift Lead
Walgreens
LEXINGTON, SC
- $17.5 to $22.5 USD / hour
Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
Added 1 min ago
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Shift Lead
Walgreens
SPRINGFIELD, OH
- $17.5 to $22.5 USD / hour
Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
Added 1 min ago
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Shift Lead
Walgreens
CHARLOTTE, NC
- $17.5 to $22.5 USD / hour
Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
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Store Manager Unassigned
Walgreens
ALBUQUERQUE, NM
- $27.16 to $48.56 USD / hour
Complete rigorous, accelerated program including all certifications needed for the Store Manager role.
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Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
KANSAS CITY, MO
- $17 to $23.25 USD / hour
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the…
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Shift Lead
Walgreens
EDINA, MN
- $17.5 to $22.5 USD / hour
Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
Added 1 min ago
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Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
FENTON, MI
- $17 to $23.25 USD / hour
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the…
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Emerging Store Manager
Walgreens
WARSAW, IN
Collaborates with external partners to drive the future of their Walgreen store. Identifies ways to support external partnerships and services as a resource for Pharmacy Operations Manager…
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Shift Lead
Walgreens
KOKOMO, IN
- $17.5 to $22.5 USD / hour
Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
Added 1 min ago
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Shift Lead
Walgreens
HUNTLEY, IL
- $17.5 to $22.5 USD / hour
Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
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Transportation Program Manager 1 - HYBRID
Nordstrom Inc
Seattle, WA
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Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
RIVER FOREST, IL
- $17 to $23.25 USD / hour
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the…

Walgreens

Pharmacy Operations Manager

HARTLAND, WI, United States

$22.5 to $35.75 USD / hour

Apply on jobs.walgreens.com About employer

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Job details

Pay: $22.5 to $35.75 USD / hour
Posting language: English
Posted: Nov 10, 2026

Original job description

Job Summary Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician. Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics. Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination.

Customer Experience

Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers’ requests in a timely manner and answers non-clinical questions to ensure a positive customer experience. Models and shares customer service best practices.
Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. Enhances customer experience by increasing focus on healthcare services.

Operations

Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). Completes patient and physician calls under the supervision of a pharmacist (where allowed by law). Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law.
Within the guidelines of authorized company policies, state and federal laws/regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds others accountable for efficient workflow.
At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies.
Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and organizes pharmacy daily schedule of activities. Recommends allocation of pharmacy hours. Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies.
Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure. Manages annual inventory preparation.
Accountable for completion of non-clinical patient calls.
Drives new technology/ process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place.
Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met.
Maintains and applies knowledge of Company asset protection techniques. Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager.
Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program.
Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit.
Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service.
Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events. Builds and sustains relationships with retail partnerships.

People & Performance Management

Leads performance management of technicians including making decisions and recommendations regarding discipline and termination. Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same. Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws. Holds technician accountable for attendance and timeliness. Maintains and improves performance of pharmacy through team member engagement and action planning.
Accountable for technician hiring, on-boarding, training, and scheduling. Monitors and holds pharmacy technicians accountable for timely training completion. Follows established policies and procedures set by the company for scheduling and training.
Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules.
Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements. Leverages Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status.
Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.

Training & Personal Development

Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
Maintains and enhances current knowledge and skills related to pharmacy and healthcare.
Obtains necessary certifications, education credits and training such as LTMP e-modules as required by the Company. Follows performance improvement plans offered by Pharmacy Manager.
Seeks professional development by monitoring one’s own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach.

Communication

Communicates with pharmacy team, relaying messages from the support center or other key emails as required.
Participates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager

Basic Qualifications

High School Diploma, GED, or equivalent.
PTCB certification (except in Puerto Rico).
Has one year of work experience as a pharmacy technician in a retail or hospital setting.
Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
Requires willingness to work flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations)

Preferred Qualifications

Previous people management/ leadership experience.
Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.

We will consider employment of qualified applicants with arrest and conviction records.

This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current hourly range for this position is $22.50 per hour - $35.75 per hour. The actual hourly rate within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits Salary Range: Hourly

Apply on jobs.walgreens.com About employer

More about this job

Skills

Workflow
Pharmacy technician
Scheduling
Coaching
Performance management
Customer experience
Communicate with customers
Customer service
Patient care
Data entry
Regulatory compliance
Inventory management
Collaboration
Recordkeeping
Community engagement
Recruitment
Communication skills
Team leadership
Leadership

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Work requirements

Jobs in the United States