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Director, United States Operations Quality Audits & Inspections
Novo Nordisk
Plainsboro, NJ
…quality functions and includes auditor competence, inspection leadership, workload, budget and…
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Warehouse Supervisor - 2nd shift
Electrolux Consumer Products, Inc
United States
This position will have responsibility for the overall management of the day-to-day operations of the Regional Distribution Center. You will provide direction and leadership to all…
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Senior Product Marketing Manager, CPQ
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…critical product line in our document workflow and revenue operations suite. CPQ (Configure-Price-Quote) is how we help sales teams close deals faster and expand ACV. It is a strategic…
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Associate Director for the Center for ADVANCing Faculty Success
University of North Carolina at Charlotte
NC
…serving as a primary architect and central coordinator for program operations. Working in close partnership with the Assistant Provost for Faculty Success, this individual will design,…
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Vice President, Supply Chain | OluKai, melin & Roark (Tradewind Services)
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WU
Senior Research Administrator (Remote) - Radiology
Washington University in St Louis
Remote, United States
- $75,200 to $128,800 USD / year
…administration oversight including personnel, payroll, budgeting, and operations management for large and complex…
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Underwriter
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Evaluate applicant operations, financial condition, safety record, and loss history in accordance with underwriting appetite and carrier guidelines.
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LS
Assistant General Manager
Lucky Strike Entertainment
Greensboro, NC
- $90,000 to $100,000 USD / year
Support the General Manager in leading daily waterpark operations with a hands-on approach to safety, guest experience, and team performance.
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LS
General Manager in Training
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As a General Manager in Training, you will rotate through every area of center operations, make real decisions alongside experienced leaders, and build the skills to run a…
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FasCraves Deli Assistant Manager#3478
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- $14 USD / hour
…will serve as the on-site leader of our deli and food service operations within the store. While reporting to the Store Manager, this role functions as the primary operator of the deli,…
Added 1 min ago
B
FasCraves Deli Assistant Manager-#3476
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Knoxville, TN
- $14 USD / hour
…will serve as the on-site leader of our deli and food service operations within the store. While reporting to the Store Manager, this role functions as the primary operator of the deli,…
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MU
Part-Time Shift Leader
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MU
Part-Time Shift Leader
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- $14 to $19 USD / hour
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Parking Facility Supervisor (63657)
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Guest Service Specialist
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Consulting - Tech Cons - SAP - SCM - OTC - Engr and Sys Int - Manager - Multiple Positions - 1758174
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Director, United States Operations Quality Audits & Inspections
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For Career Opportunities with CMU Medical Education Partners (CMEP), please read the following:
Central Michigan University
Mount Pleasant, MI
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This position efficiently oversees and organizes the day-to-day operations of the Susie Drake Center for Student Identity and Development and James Span, Jr. Center for Excellence and…
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Walgreens

Pharmacy Operations Manager

HASBROUCK HEIGHTS, NJ, United States

$22.5 to $35.75 USD / hour

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Job details

Pay: $22.5 to $35.75 USD / hour
Posting language: English
Posted: Nov 5, 2026

Original job description

Job Summary Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician. Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics. Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination.

Customer Experience

Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers’ requests in a timely manner and answers non-clinical questions to ensure a positive customer experience. Models and shares customer service best practices.
Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. Enhances customer experience by increasing focus on healthcare services.

Operations

Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). Completes patient and physician calls under the supervision of a pharmacist (where allowed by law). Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law.
Within the guidelines of authorized company policies, state and federal laws/regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds others accountable for efficient workflow.
At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies.
Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and organizes pharmacy daily schedule of activities. Recommends allocation of pharmacy hours. Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies.
Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure. Manages annual inventory preparation.
Accountable for completion of non-clinical patient calls.
Drives new technology/ process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place.
Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met.
Maintains and applies knowledge of Company asset protection techniques. Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager.
Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program.
Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit.
Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service.
Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events. Builds and sustains relationships with retail partnerships.

People & Performance Management

Leads performance management of technicians including making decisions and recommendations regarding discipline and termination. Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same. Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws. Holds technician accountable for attendance and timeliness. Maintains and improves performance of pharmacy through team member engagement and action planning.
Accountable for technician hiring, on-boarding, training, and scheduling. Monitors and holds pharmacy technicians accountable for timely training completion. Follows established policies and procedures set by the company for scheduling and training.
Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules.
Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements. Leverages Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status.
Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.

Training & Personal Development

Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
Maintains and enhances current knowledge and skills related to pharmacy and healthcare.
Obtains necessary certifications, education credits and training such as LTMP e-modules as required by the Company. Follows performance improvement plans offered by Pharmacy Manager.
Seeks professional development by monitoring one’s own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach.

Communication

Communicates with pharmacy team, relaying messages from the support center or other key emails as required.
Participates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager

Basic Qualifications

High School Diploma, GED, or equivalent.
PTCB certification (except in Puerto Rico).
Has one year of work experience as a pharmacy technician in a retail or hospital setting.
Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
Requires willingness to work flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations)

Preferred Qualifications

Previous people management/ leadership experience.
Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.

We will consider employment of qualified applicants with arrest and conviction records.

This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current hourly range for this position is $22.50 per hour - $35.75 per hour. The actual hourly rate within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits Salary Range: Hourly

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More about this job

Skills

Workflow
Pharmacy technician
Scheduling
Coaching
Performance management
Customer experience
Communicate with customers
Customer service
Patient care
Data entry
Regulatory compliance
Inventory management
Collaboration
Recordkeeping
Community engagement
Recruitment
Communication skills
Team leadership
Leadership

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