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Added 3 mins ago
Product Manager, Higher Education Discipline Product- Careers and Skills
Cengage Group
Burlington, VT
As a Product Manager, you get to own the strategic development and innovation of digital learning experiences within your market. Performing within a product operating model, you will serve…
Added 3 mins ago
Sr Learning Manager
Cengage Group
Burlington, VT
…student and instructor needs, learning science, and curriculum development to enable the content strategy for their focus areas. Using an agile and strategic approach, market-based…
Added 3 mins ago
Senior Lead Engineer
PwC
Montpelier, VT
As a Senior Lead Engineer you will lead custom application development and testing efforts that help clients turn business needs into scalable software solutions across cloud-native and…
Added 3 mins ago
Lead Product Manager AI productivity and adoption, Azure
PwC
Montpelier, VT
As a AI productivity and adoption Manager, you will guide product strategy, shape delivery priorities, and support the development of AI-enabled solutions across the software product…
Added 3 mins ago
Technical Delivery Manager - Digital Engineering
CVS Health
Remote, United States
…Currently we are hiring a dynamic and driven Technical Delivery Manager - Digital Engineering to lead cross-functional engineering teams tasked with creating best in class experiences…
Added 3 mins ago
Principal Aftermarket Technical Product Manager
GE Aerospace
Montpelier, VT
As Principal Technical Product Manager – Aftermarket, you will own the product vision, strategy and roadmap for the digital solutions that support the Service & Repair value streams in…
Added 3 mins ago
Lead Engineer
PwC
Montpelier, VT
…low-code platforms, and a range of programming languages. As a Manager you will lead teams, coach junior staff, manage workstreams, and use autonomous decision-making to analyze complex…
Added 3 mins ago
Install Base Account Executive 2 SMB
UKG
Montpelier, VT
We are seeking a dynamic and strategic Customer Account Manager to join our team. In this role, you will work closely with our Emerging and Strategic customers to drive sales growth through…
Added 3 mins ago
Vice President, Cloud Platform Engineer
SitusAMC
Montpelier, VT
…Terraform, AWS Services, Docker, Kubernetes, and familiar with Git development. The Engineer is expected to provide strategy and implement enterprise-scale automation for scalability,…
Added 3 mins ago
Senior Proposal Manager
Maximus
Montpelier, VT
Maximus is thrilled to announce an opportunity for a Senior Proposal Manager. The primary responsibility of this role is to lead cross‑functional proposal teams, including collaboration…
Added 3 mins ago
Manager, GQO – Business Process Continuous Improvement
Otsuka America Pharmaceutical Inc.
Montpelier, VT
The Manager, GQO – Business Process Continuous Improvement is an important member of Global Quality Operations. This role will play a pivotal role in driving operational excellence through…
Added 3 mins ago
Manager Strategic Risk Adjustment Programs
Highmark Health
Montpelier, VT
…involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity.Plan, organize, staff, direct and control the…
Added 3 mins ago
Construction Manager, Retail
Meta
Montpelier, VT
Meta is seeking an experienced Construction Manager to lead the planning, design, and delivery of retail store construction projects across Meta's physical retail portfolio. In this role,…
Added 3 mins ago
Senior Broker Relationship Manager - Small Commercial
Travelers Insurance Company
Montpelier, VT
Responsible for the management, development and execution of sales strategies for a high-performing, complex territory. With Enterprise leaders, creates, and drives a sales strategy that…
Added 3 mins ago
Manager, Enterprise Communications & Channels
Amentum
Montpelier, VT
The Manager, Enterprise Communications & Channels is responsible for developing and delivering employee communication programs that inform, engage, and connect employees to Amentum's…
Added 3 mins ago
EG
Business Systems Analyst (BSA)
Eliassen Group
Montpelier, VT
- $70 to $80 USD / hour
…execution. This is not a traditional technical BSA or Project Manager role. The ideal candidate operates as a strategic generalist, helping create structure around priorities, connect…
Added 6 mins ago
TC
Document Specialist - Pecos County, Texas
TRC Companies, Inc.
Houston, TX
- $27 to $35 USD / hour
…performance and invest in their careers through training and the development of new skills and…
Added 6 mins ago
TC
Document Specialist - Pecos County, Texas
TRC Companies, Inc.
San Antonio, TX
- $27 to $35 USD / hour
…performance and invest in their careers through training and the development of new skills and…
Added 6 mins ago
TC
Document Specialist - Pecos County, Texas
TRC Companies, Inc.
Dallas, TX
- $27 to $35 USD / hour
…performance and invest in their careers through training and the development of new skills and…
Added 6 mins ago
TC
Document Specialist - Pecos County, Texas
TRC Companies, Inc.
Austin, TX
- $27 to $35 USD / hour
…performance and invest in their careers through training and the development of new skills and…
Added 6 mins ago
TC
Document Specialist - Pecos County, Texas
TRC Companies, Inc.
Midland, TX
- $27 to $35 USD / hour
…performance and invest in their careers through training and the development of new skills and…
Added 6 mins ago
Regional Manager - Security
Sunstates Security
Seattle, WA
Sunstates Security is currently hiring a Regional Manager for our Seattle area market. The Regional Manager is responsible for leading operations, client relationships, customer service,…
Added 6 mins ago
SS
Full-Time Security Account Manager- $32.26/hr - Portland, OR
Sunstates Security
Portland, OR
- Full-time
Sunstates Security is hiring an experienced Security Account Manager for a client site in Portland, OR This position offers an hourly rate of $32.26/hr - paid weekly. The Account Manager is…
Added 6 mins ago
SS
Site Supervisor Security officer - $38/Hr - Atherton, CA
Sunstates Security
Atherton, CA
- $38 USD / hour
Coordinate with Operations Manager to establish site goals & objectives and communicate these with the customer(s) as required.
Added 6 mins ago
AC
Contracts Administrator
Aston Carter
Chula Vista, CA
- $46 to $50 USD / hour
…this role, you review, negotiate, acknowledge, and administer customer orders, contracts, and modifications, ensuring that all contractual requirements are clearly communicated and properly…

Walgreens

Pharmacy Operations Manager

DES MOINES, IA, United States

$22.5 to $35.75 USD / hour

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Job details

Pay: $22.5 to $35.75 USD / hour
Posting language: English
Posted: Nov 5, 2026

Original job description

Job Summary Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician. Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics. Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination.

Customer Experience

Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers’ requests in a timely manner and answers non-clinical questions to ensure a positive customer experience. Models and shares customer service best practices.
Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. Enhances customer experience by increasing focus on healthcare services.

Operations

Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). Completes patient and physician calls under the supervision of a pharmacist (where allowed by law). Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law.
Within the guidelines of authorized company policies, state and federal laws/regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds others accountable for efficient workflow.
At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies.
Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and organizes pharmacy daily schedule of activities. Recommends allocation of pharmacy hours. Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies.
Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure. Manages annual inventory preparation.
Accountable for completion of non-clinical patient calls.
Drives new technology/ process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place.
Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met.
Maintains and applies knowledge of Company asset protection techniques. Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager.
Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program.
Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit.
Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service.
Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events. Builds and sustains relationships with retail partnerships.

People & Performance Management

Leads performance management of technicians including making decisions and recommendations regarding discipline and termination. Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same. Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws. Holds technician accountable for attendance and timeliness. Maintains and improves performance of pharmacy through team member engagement and action planning.
Accountable for technician hiring, on-boarding, training, and scheduling. Monitors and holds pharmacy technicians accountable for timely training completion. Follows established policies and procedures set by the company for scheduling and training.
Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules.
Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements. Leverages Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status.
Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.

Training & Personal Development

Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
Maintains and enhances current knowledge and skills related to pharmacy and healthcare.
Obtains necessary certifications, education credits and training such as LTMP e-modules as required by the Company. Follows performance improvement plans offered by Pharmacy Manager.
Seeks professional development by monitoring one’s own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach.

Communication

Communicates with pharmacy team, relaying messages from the support center or other key emails as required.
Participates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager

Basic Qualifications

High School Diploma, GED, or equivalent.
PTCB certification (except in Puerto Rico).
Has one year of work experience as a pharmacy technician in a retail or hospital setting.
Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
Requires willingness to work flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations)

Preferred Qualifications

Previous people management/ leadership experience.
Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.

We will consider employment of qualified applicants with arrest and conviction records.

This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current hourly range for this position is $22.50 per hour - $35.75 per hour. The actual hourly rate within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits Salary Range: Hourly

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More about this job

Skills

Workflow
Pharmacy technician
Scheduling
Coaching
Performance management
Customer experience
Communicate with customers
Customer service
Patient care
Data entry
Regulatory compliance
Inventory management
Collaboration
Recordkeeping
Community engagement
Recruitment
Communication skills
Team leadership
Leadership

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