Job Summary
The Director, Technical Project Management will provide strategic leadership and delivery oversight for Walgreens' Pharmacy Technology portfolio within the Value Realization & Delivery organization. This role is responsible for driving execution across a large, complex portfolio of technology initiatives that support critical pharmacy operations and business priorities.
The Director will oversee delivery across a large and complex portfolio of Pharmacy Technology initiatives, including approximately 100 projects and hundreds of active epics. Working closely with Pharmacy Product and Engineering leadership, this individual will provide visibility into portfolio performance, resource capacity, financial planning, forecasting, risks, and cross-functional dependencies. The Director will help leadership evaluate priorities, identify delivery challenges, and make informed decisions to keep initiatives aligned with business objectives.
This position will lead and develop a team of portfolio, program, and project management professionals, currently consisting of 11 full-time employees, including five direct reports. The Director will establish accountability, strengthen delivery practices, remove obstacles, and ensure effective coordination across technology and business teams.
Success in this role requires strong portfolio management experience, proven people leadership, financial and resource management capabilities, and the ability to influence senior stakeholders. The ideal candidate will understand complex technology delivery environments and effectively bridge business priorities with technical execution. Hands-on software development experience is not required.
Location and Work Arrangement
This position is based at Walgreens' corporate office in Deerfield, Illinois, and follows a hybrid work schedule requiring four days onsite and one day remote per week. Candidates must be able to meet the onsite work requirement upon starting employment.
Work Authorization and Visa Sponsorship
Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this requisition, now or in the future.
Job Responsibilities
- Formulates a comprehensive technical program management plan that aligns with the overall business objectives, budgetary considerations, and product requirements. Ensures key milestones and outcomes are turned into action plans for execution by technical teams. Responsible for a portfolio of technical projects that have broad impact on the organization.
- Leads alignment on technical program scope and works to gain alignment with teams on vision, business goals, and program structure. Supports cross-functional efforts to meet technical program needs.
- Establish project milestones, roadmaps, and schedules for technical teams using Agile and technical skills.
- Anticipates, captures, and manages cross-product dependencies across the program teams. Regularly communicates across teams about critical cross-product dependencies and associated coordination efforts.
- Works closely with business partners and technical teams to develop technical programs and plans and to ensure that plans are aligned with evolving business needs and product requirements.
- Establishes and tracks project plans for an overall program, including schedules, budgets, and resourcing for the technical teams. Tracks and adjusts plans, schedules, and outcomes based on evolving program scope and requirements as well as technical and program issues that arise. Supports resource redistribution and engagement of supplemental resources to address critical issues and needs.
- Establishes a risk management plan for each project. Anticipates, captures, and manages program risks, and works with the organization to develop mitigations for the most critical risks. Regularly communicates critical risks, probability of occurrence, and risk mitigations to the business unit leadership and other key stakeholders.
- Provides timely notification of any critical risks that manifest, and supports mitigation plans to address related issues.
- Interfaces and coordinates with program stakeholders within the business unit and business unit senior management to define program objectives, provide status updates, and prepare for release and deployment.
- Applies engineering and business process expertise to plan complex programs and resolve issues.
- Leads meetings with key stakeholders for the program to align on and make key decisions, remove obstacles, and address key program issues. Serves as a key technical lead to ensure that business goals and product requirements are balanced with technical feasibility and available technical resources and budget. Regularly communicates program milestones, schedules, and critical risks to the technical team and to the broader organization.
- Initiates and manages workgroup alignment meetings to address program changes, tactical issues, critical risks, technical challenges, etc.
- Creates a collaborative environment that fosters creativity, innovation, and learning.
- Implements policies and defines approach to technical program achievement. Analyzes long-term impact of new or anticipated strategies and decisions.
- Manages budgets, operational plans, and performance requirements for a specified area of responsibility.
- Responsible for meeting budgetary goals and objectives.
- Leads team and facilitates communication between staff, management, vendors, and other technology resources within and outside of the organization. Shares highly complex information related to areas of expertise. Interacts with senior management to keep abreast of objectives. Interacts with direct reports and peers in management, customer organizations, and vendors to interpret information and improve cross- functional processes and programs. Builds and enhances key internal and external contacts.
About Walgreens
Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities
Basic Qualifications
- Bachelor’s degree in engineering or physics and at least 6 years of experience in technical program management and/or engineering management.
- Knowledge of technical subjects and technologies relevant to the program, including methods and tools for capture and management of product requirements and functional specifications; methods and tools for software project planning and development; methods and tools for project risk management; and methods and tools for software and system testing and validation.
- Experience managing competing priorities across complex programs.
- Knowledge of the software development lifecycle and experience adjusting and applying this knowledge in a dynamic environment using agile methodologies.
- Experience building credibility and rapport with senior executives and technical and non-technical teams.
- At least 5 years of experience contributing to financial decisions in the workplace.
- At least 5 years of direct leadership, indirect leadership and/or cross- functional team leadership
- Willing to travel up to 10% of the time for business purposes (within state and out of state)
Preferred Qualifications
- Experience managing large, complex technology portfolios involving multiple programs, projects, and competing business priorities.
- Proven people leadership experience, including managing, coaching, and developing portfolio, program, or project management teams.
- Experience managing technology budgets, financial forecasts, resource planning, and capacity across multiple initiatives.
- Strong experience working with senior business, product, engineering, and technology leaders to support prioritization and delivery decisions.
- Experience identifying and managing portfolio-level risks, dependencies, resource constraints, and delivery challenges.
- Experience with portfolio governance, executive reporting, performance tracking, and communicating delivery progress to leadership.
- Working knowledge of enterprise technology environments, software development lifecycles, and Agile delivery methodologies.
- Experience improving portfolio management processes or leading business and technology transformation initiatives.
- Experience supporting pharmacy technology, pharmacy operations, or similarly complex business environments is a plus, but not required.
- Experience with medical device software development and associated documentation for regulatory submissions
We will consider employment of qualified applicants with arrest and conviction records.
The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
Salary Range: $150000 - $240625 / Salaried
