CRM Application Architect | 502984

Company Description Job Title: CW CRM Application Architect Duration: 10 months’ contract with extension Location: Plano, TX 75024 Mode of Interview: Phone and Onsite

Job Description

Job Description:

Description:

· Contribute to an overall strategic plan for the call center, help define the CRM technology strategy, select technology products and implementation partner. · Develop and promote enterprise standard architecture & patterns in support of implementing the CRM technology strategy. · Analyze complex business and technical problems related to the implementation of new technology and/or the customization of existing technologies. · Partner with other technology teams to work with business executives and end users to conceptualize new application projects, recommend technologies and implementation strategies. Architect/design for requirements of the project within financial and timeline constraints. · Author and/or review architecture, design, and other technical documents ensuring high quality deliverables and systems development across technology stacks and applications teams. · Review code and technical approaches for problem solving to ensure functional and non-functional requirements are met in an effective and high quality manner. · Provide guidance and mentor technical teams across multiple architecture styles and technologies to ensure high quality design/implementation, re-use of enterprise/common patterns, improve code quality and testability/maintainability. · Collaborate with Business Analyst to develop a Scoring Matrix that includes scoring methodology, must-have functionality, as well as requirements around security, usability, scalability, etc. · Attend vendor demos and score them per Scoring Matrix

Qualifications

Requirements:

· Education Level: Bachelor's Degree · Demonstrable ability to self-manage time and priorities in a complex multi-team matrix environment while maintaining high-quality deliverables for oneself as well as your tech teams. · Demonstrable ability to communicate in verbal/written and diagrams formats to technical and non-technical audiences of varying skillset and seniority. · 8+ years of experience in multi-tier Web and/or Mobile Application architecture. · 3+ years of experience in architecting, designing SaaS implementations & integrations. · Experience with CRM-centric platforms (Oracle Service Cloud, Salesforce, Pega, etc.) which are used as the basis for Call Center and CRM applications.

· Multi-year / multi-project experience in following areas:

o Hands-on architecture/design of high volume transactional web applications – custom app or ASP/SaaS implementations o Integration technologies for internal/external partners in complex enterprise settings. o WebLogic/JBoss/Tomcat and RDBMS/NoSQL platforms based architecture · Java EE/Spring/Hibernate based web application development/design · Agile/Scrum, Continuous Integration and Test Driven development. Additional Information

Preferred Qualifications:

· Experience in Telephony and other Call Center related technologies · Experience in more than one IT discipline such as web/mobile application architecture/design, middleware/integration architecture/design within/across enterprises, information security architecture/design, and database architecture/design, data analytics · Automotive industry experience