Sales Support Transaction Specialist

Join Vylor - Powering the Future of Agriculture​

At Vylor, we’re advancing agriculture through breakthrough science - combining elite germplasm, cutting-edge biotech, and next-generation expertise in gene editing and molecular breeding. Our portfolio includes trusted industry brands like Pioneer®, Brevant®, and Hoegemeyer®, delivering performance farmers rely on.​

Join us to help scale innovation globally and shape what’s next in crop science. We are seeking a Sales Support Transaction Specialist. The Sales Support Transaction Specialist serves as a business operations lead and transactional subject matter expert supporting LumiGEN™, Farm Manager, competitive intelligence, financial settlements, and customer account management. The role safeguards revenue and supports financial accuracy through effective settlement oversight, account reconciliation, transaction processing, and data management. Partnering with Pricing, Cash Application, Product Management, Sales Support, and Leadership, the position resolves complex issues, strengthens financial controls, standardizes processes, and provides guidance to sales teams, product managers, coordinators, and customers. Through cross-functional collaboration and continuous improvement, the role reduces rework, improves business efficiency, and enables accurate, timely program execution. This role is primarily remote, with the expectation that the employee resides within approximately two hours of the Tipton, Indiana site to attend onsite training and monthly meetings.

What You’ll Do:

Financial Transactions, Settlements, and Account Management

• Oversee assigned program settlements and facilitate key account and sales representative account reconciliations during designated settlement periods.
• Manage credits, charges, rebates, refunds, balance transfers, payment activities, program exceptions, and approved special pricing adjustments or discounts.
• Process pricing updates, credit rebills, replant transactions, and corrections to invoicing errors to maintain accurate customer accounts.
• Prepare financial reports and journal entries, support audits, and coordinate cash application activities with the appropriate teams.
• Monitor and resolve unprocessed deferred payment loan transactions and transaction processing error reports.
• Respond to inquiries regarding account balances, account summaries, refunds, and settlement activity; promote invoice integrity and accurate customer correspondence.

Program Administration and Data Integrity

• Administer assigned LumiGEN™, Farm Manager, and customer programs in accordance with program requirements, process guidelines, and deadlines.
• Provide day-to-day program support to sales teams, product managers, coordinators, and customers, including guidance on transaction requirements and exceptions.
• Maintain competitive product databases and related competitive intelligence records to support reliable business information.
• Validate the completeness and accuracy of program data, pricing data, credit rebill, replant, and customer account data; investigate and coordinate correction of discrepancies.

Transactional Expertise, Controls, and Issue Resolution

• Serve as a subject matter expert and escalation resource for complex transaction, settlement, pricing, and account discrepancies; coordinate resolution across teams and follow issues through completion.
• Evaluate inquiries through effective questioning, research, and analysis; engage the appropriate resources and communicate clear resolution steps.
• Identify recurring errors, investigate root causes, and recommend corrective actions that improve accuracy and prevent rework.
• Validate required approvals and supporting documentation for adjustments, refunds, rebates, and settlements; maintain complete records to support audits and financial controls.
• Monitor transaction accuracy, unresolved items, aging balances, and processing deadlines; escalate risks that could affect customers, settlements, or revenue.

Customer Support and Cross-Functional Collaboration

• Provide responsive, professional customer service while balancing customer needs, program requirements, and broader business impacts.
• Partner with Pricing, Cash Application, Product Management, Sales Support, and Leadership to resolve issues, support financial accuracy, and execute strategic initiatives.
• Communicate policies, procedures, program requirements, and implemented changes clearly through business correspondence, conversations, and presentations.
• Share relevant customer feedback with sales representatives, dealers, and field sales teams to support timely follow-up and issue resolution.
• Support teammates within the assigned area and across North America when requested, helping maintain service continuity and meet business deadlines.

Process Improvement, Training, and Change Support

• Maintain procedures and job aids for assigned processes and promote consistent execution across teams and locations.
• Provide transactional guidance, coaching, and cross-training on program requirements, sales systems, financial processes, and exception handling.
• Identify process improvement opportunities and collaborate on changes that reduce manual effort, improve accuracy, and strengthen customer service.
• Support testing and validation of system updates, pricing changes, and program enhancements to confirm accurate transaction processing.
• Communicate implemented changes and support adoption through updated documentation and knowledge sharing.

What Skills You Need:

Education:

• Bachelor’s or associate degree in business, finance, or accounting preferred. Relevant customer service experience is a significant plus.

Experience and Systems Knowledge/Support:

• Demonstrated customer service experience and the ability to research and resolve complex account and transaction inquiries.
• Working knowledge of accounting principles, financial reconciliations, credits, refunds, journal entries, and transaction controls.
• Strong analytical, research, and problem-solving skills, with attention to accuracy and supporting documentation.
• Ability to prioritize competing deadlines, organize detailed work, and follow issues through completion.
• Clear written and verbal communication skills, sound business judgment, and the ability to collaborate, coach, and share knowledge across teams.
• Knowledge of the seed business, sales programs, process guidelines, and seasonal settlement requirements.
• Understand SAP/R3, Connex/CorBiz sales systems, and field research databases to provide guidance on transaction processing and field inquiries.
• Use LMS, Power BI, SharePoint, NASNet, and Microsoft Office applications to support reporting, analysis, documentation, and collaboration.
• Apply knowledge of LumiGEN™, Farm Manager, and related sales processes to support program execution and customer issue resolution.
• Remain current with relevant technologies, system updates, and business process changes.

No visa sponsorship or relocation available for this posit

Benefits – How We’ll Support You:

• Numerous development opportunities offered to build your skills
• Be part of a company with a higher purpose and contribute to making the world a better place
• Health benefits for you and your family on your first day of employment
• Four weeks of paid time off and two weeks of well-being pay per year, plus paid holidays
• Excellent parental leave which includes a minimum of 16 weeks for mother and father
• Future planning with our competitive retirement savings plan and tuition reimbursement program
• Learn more about our total rewards package here - Vylor Benefits
• Check out life at Vylor! https://www.linkedin.com/company/vylorgenetics/

Are you a good match? Apply today! We seek applicants from all backgrounds to ensure we get the best, most creative talent on our team.

The salary range for this position is $ to $.This reflects a reasonable estimate of the targeted base salary for this role. This role is also eligible for an annual bonus. Based on factors such as geographic location and candidate qualifications, actual base pay is determined when an employment offer is made.

Vylor is an equal opportunity employer. We are committed to embracing our differences to enrich lives, advance innovation, and boost company performance. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, military or veteran status, pregnancy related conditions (including pregnancy, childbirth, or related medical conditions), disability or any other protected status in accordance with federal, state, or local laws.