Jobs in the United States

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Added 4 mins ago
Store Manager - The North Face & Columbia
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…and day-to-day operations of assigned retail locations. This leader drives business results through exceptional guest service, strong team development, operational excellence, and a culture…
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Licensed Practical-Vocational Nurse
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AR
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HH
Occupational Therapist Inpatient Rehab
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- $37.45 to $56.19 USD / hour
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Executive Vice President University Affairs
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Cook PRN
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VXI GLOBAL SOLUTIONS LLC

Team Leader

United States

Full-time

Apply on wd12.myworkdaysite.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: Minimum of 2 years previous related experience in fast paced leadership role
Posting language: English
Posted: Nov 7, 2026

Original job description

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

VXI Global Solutions is a leading provider of business process and information technology outsourcing, offering comprehensive services to its clients. Our company specializes in contact center and BPO services, software development, quality assurance testing, and infrastructure outsourcing. Headquartered in the United States, VXI employs 42,000 people around the world including locations in the US, Central America, China, and the Philippines.

At VXI, we are guided by our Values of Excellence, Integrity, Teamwork, Agility, and Inventiveness.

Job DescriptionA VXI Contact Center Team Lead is responsible for the day-to-day operations of a team of Technical Support Associates. This position has a direct and immediate impact on the overall efficiency and profitability of the company.

Your Day to Day:

Exhibit the Culture of Performance and Core Values; Teamwork, Integrity, and Excellence by regularly applying as guiding principles in the decisions and actions chosen based on Reason, Record, and Circumstance.
Meeting or exceeding KPI's.
Accomplishes team results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and motivating employees; coordinating and enforcing system policies, procedures, and productivity standards.
Responsible for the day-to-day application of organizational policies and procedures. Recognizes and recommends operational improvements to increase agent performance.
Avoid legal challenges by maintaining compliance with client service agreements and legal requirements.
Monitors performance of staff members according to established standards.
May participate in hiring decisions and conduct performance appraisals.
Other tasks and duties as assigned by the leadership team.

Knowledge, Skills, and Abilities

Able to coach and motivate in accordance with the company's Performance Culture.
Detail-oriented.
Familiar with contact center tools, systems, and methodologies.
Strong MS Office skills including Word, Excel, and PowerPoint.
Adaptable to swift program changes, developing skills in proactive critical thinking and problem-solving.
Flexible with schedule to accommodate working in a 24x7 environment and international time zones.
Meet or exceed KPI’s
Strong phone presence with exemplary customer service skills
Good standing attendance
Adaptable to changes with the needs of the seasonal needs
Flexible with scheduling (Morning, nights, and weekends) to accommodate client Hours of Operations
Minimum of 2 years previous related experience in fast paced leadership role
Critical thinking and problem-solving skills
Ability to identify RCA, coach and motivate team
Experience in planning, multi-tasking, and managing time effectively
Ability to be seated for 2 - 4 hours at any one time, with or without accommodation.
Ability to speak clearly and annunciate the designated spoken language(s) on a phone call and to others within the Supervisor and Manager levels.
Ability to hear, with or without accommodation, and listen for understanding with others in the designated spoken language(s), with or without accommodation.
Ability to follow directions and logical process flows, with or without accommodation.

To be successful, you must have:

No active PIP within the last 6 months
Good Attendance Record, 85% or higher for the last 90 days
QA Scores, 85% or higher average for the last 90 days
LOB KPIs at or above goal for the last 90 days
For lateral transfers, 6 months in current role/LOB
For promotions, no minimum tenure required
1 year of previous leadership within a call center environment preferred

This description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive, nor the specific duties of any one incumbent.

Job Type: Full-time

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Apply on wd12.myworkdaysite.com About employer

More about this job

Skills

Technical support
Teamwork
Coaching
Counselling
Motivate employees
Regulatory compliance
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Adaptability
Critical thinking
Problem solving
Customer service
Multitasking
Manage time
Leadership

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Work requirements

Jobs in the United States