Jobs in the United States

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Added 2 mins ago
Privacy Operations Director, Senior Counsel
Eagan, MN · Washington, DC
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions.…
Added 3 mins ago
TC
Distribution Designer II
TRC Companies, Inc.
Raleigh, NC
- $25.5 to $40.87 USD / hour
…performance and invest in their careers through training and the development of new skills and…
Added 3 mins ago
TC
Distribution Designer II
TRC Companies, Inc.
Allentown, PA
- $29 to $33 USD / hour
…performance and invest in their careers through training and the development of new skills and…
Added 3 mins ago
G
Land Development EIT
GPAC
Jacksonville, FL
- $55,000 to $94,000 USD / year
We are seeking a motivated Engineer-in-Training (EIT) to join our Land Development team. This is an excellent opportunity for an early-career engineer to gain hands-on experience, work…
Added 3 mins ago
G
Land Development EIT
GPAC
Nashville, TN
- $55,000 to $94,000 USD / year
We are seeking a motivated Engineer-in-Training (EIT) to join our Land Development team. This is an excellent opportunity for an early-career engineer to gain hands-on experience, work…
Added 5 mins ago
Project Manager - Medicaid
Highmark Health
Columbia, SC
Experience with an industry standard software development lifecycle
Added 5 mins ago
N
Senior Facility Quality Manager
Nestle
Gaffney, SC
- $140,775.3 to $191,918 USD / year
The Senior Facility Quality Manager provides leadership to establish and maintain product quality through sanitation, ingredient, packaging, and quality-system management. The role serves…
Added 5 mins ago
Project Manager 2
Pike Corporation
Fort Mill, SC
Position Overview: This is the second level of the Project Manager classification. This position is responsible for providing project management systems and technical direction to projects…
Added 5 mins ago
SR
Manager, Engineering F - Nuclear Safety CSTF
Savannah River Mission Completion
Aiken, SC
- $131,000 to $225,000 USD / year
Savannah River Mission Completion (SRMC) is seeking a Manager, Engineering F - Nuclear Safety CSTF to be based in our Aiken, SC location on the Savannah River Site (SRS).
Added 6 mins ago
Sr Project Manager - AI Data Centers
Jacobs
Greenville, SC
…physical infrastructure projects. This role is not focused on software development, enterprise IT programs, application implementation, network operations, cloud transformation, or…
Added 6 mins ago
GA
Director, Architecture and Data
GE Aerospace
Greenville, SC
- $152,000 to $202,000 USD / year
…and owns the foundation for how Defense & Systems architects software environments and delivers a data fabric that enables the use of…
Added 6 mins ago
C
Program Manager / Implementation Lead (Ketryx)
Cognizant
Columbia, SC
- $83,000 to $94,500 USD / year
As a Ketryx Program Manager , you will make an impact by leading the implementation of Ketryx and associated quality and engineering platforms in a regulated environment. You will be a…
Added 6 mins ago
Early Career Sales Rep - Greer or Spartanburg, SC
Smurfit Westrock
Columbia, SC
Generate ideas and pro-actively work with Inside Sales Manager/Director and regional area plants to ensure positive customer experiences.
Added 6 mins ago
C
Program Manager/ Implementation Lead (Ketryx)
Cognizant
Columbia, SC
- $83,000 to $94,500 USD / year
As a Ketryx Program Manager , you will make an impact by leading the implementation of Ketryx and associated quality and engineering platforms in a regulated environment. You will be a…
Added 6 mins ago
SANs FISMA Consultant
COOLSOFT
Columbia, SC
Utilize Microsoft Office software suite, System Center Service Manager (Ticketing system), Archer eGRC system, Bizagi, Atlassian and other products to document and report on information…
Added 6 mins ago
Production Network Manager, Backbone Engineering
Meta
Columbia, SC
Meta's global network, comprised of cutting-edge platforms, is looking for a Network Engineering Manager to join the Backbone and Edge Engineering team focused on our Software Defined…
Added 6 mins ago
HT
Senior Account Manager Federal - Industrial & Strategic Accounts - North and South Carolina
Honeywell Technologies
Columbia, SC
- $166,000 to $250,000 USD / year
As a Senior Account Manager – Federal, Industrial & Strategic Accounts at Honeywell, you will be responsible for driving sales growth across a portfolio of federal, industrial, utility, and…
Added 6 mins ago
HT
Senior Account Manager - Federal Systems, Mission Critical Facilities & Data Centers - | Washington, DC Metro Area (DC, Northern Virginia & Maryland)
Honeywell Technologies
Columbia, SC
- $144,000 to $215,000 USD / year
As a Senior Account Manager at Honeywell, you will develop and grow strategic customer relationships across the Building Automation and Building Solutions portfolio. Reporting to Sales…
Added 6 mins ago
Cognizant Workday - Human Capital Management Associate Consultant
Cognizant
Columbia, SC
…proudly partner with Workday, one of the leading cloud-based software solutions for HR, finance and payroll…
Added 6 mins ago
Gas Turbine Project Engineer
GE Vernova
Greenville, SC
…position reports to the Project Engineering Leader (Americas) - Manager of Gas Turbine and…
Added 9 mins ago
ADMINISTRATIVE ASSISTANT I - 64069823
State of Florida
TALLAHASSEE, FL
Maintains a current working knowledge of computer software used within the demands of this position, including pdf form development and revision; website manager; and virtual meeting…
Added 9 mins ago
SO
NORTH FLORIDA REGIONAL MAINT MANAGER - 55001119
State of Florida
ORLANDO, FL
- $79,401.92 USD / year
Working Title: NORTH FLORIDA REGIONAL MAINT MANAGER - 55001119
Added 10 mins ago
Senior Product Manager, Mobile Apps – Vehicle Productivity and Electrification Experiences
Ford
United States
Launched in 2023, Integrated Services creates and markets new customer experiences by integrating hardware, software and services across Ford Blue, Model e and Ford Pro. These products and…
Added 10 mins ago
Senior Manager, Commercial CRM
Ford
Detroit, MI · Detroit
…delivering an unmatched, always-on ecosystem of commercial vehicles, software, charging, and service solutions that maximize uptime, lower total cost of ownership (TCO), and accelerate…
Added 16 mins ago
Retail Store Manager (Bilingual Spanish)
Spectrum
Santa Ana, CA
…experience and drives sales success every day? As a Retail Store Manager at Spectrum, you’ll help guide, motivate and develop your retail team to deliver exceptional service and build…

VXI GLOBAL SOLUTIONS LLC

Team Leader

United States

Full-time

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Job details

Job type: Full-time
Experience: Minimum of 2 years previous related experience in fast paced leadership role
Posting language: English
Posted: Nov 7, 2026

Original job description

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

VXI Global Solutions is a leading provider of business process and information technology outsourcing, offering comprehensive services to its clients. Our company specializes in contact center and BPO services, software development, quality assurance testing, and infrastructure outsourcing. Headquartered in the United States, VXI employs 42,000 people around the world including locations in the US, Central America, China, and the Philippines.

At VXI, we are guided by our Values of Excellence, Integrity, Teamwork, Agility, and Inventiveness.

Job DescriptionA VXI Contact Center Team Lead is responsible for the day-to-day operations of a team of Technical Support Associates. This position has a direct and immediate impact on the overall efficiency and profitability of the company.

Your Day to Day:

Exhibit the Culture of Performance and Core Values; Teamwork, Integrity, and Excellence by regularly applying as guiding principles in the decisions and actions chosen based on Reason, Record, and Circumstance.
Meeting or exceeding KPI's.
Accomplishes team results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and motivating employees; coordinating and enforcing system policies, procedures, and productivity standards.
Responsible for the day-to-day application of organizational policies and procedures. Recognizes and recommends operational improvements to increase agent performance.
Avoid legal challenges by maintaining compliance with client service agreements and legal requirements.
Monitors performance of staff members according to established standards.
May participate in hiring decisions and conduct performance appraisals.
Other tasks and duties as assigned by the leadership team.

Knowledge, Skills, and Abilities

Able to coach and motivate in accordance with the company's Performance Culture.
Detail-oriented.
Familiar with contact center tools, systems, and methodologies.
Strong MS Office skills including Word, Excel, and PowerPoint.
Adaptable to swift program changes, developing skills in proactive critical thinking and problem-solving.
Flexible with schedule to accommodate working in a 24x7 environment and international time zones.
Meet or exceed KPI’s
Strong phone presence with exemplary customer service skills
Good standing attendance
Adaptable to changes with the needs of the seasonal needs
Flexible with scheduling (Morning, nights, and weekends) to accommodate client Hours of Operations
Minimum of 2 years previous related experience in fast paced leadership role
Critical thinking and problem-solving skills
Ability to identify RCA, coach and motivate team
Experience in planning, multi-tasking, and managing time effectively
Ability to be seated for 2 - 4 hours at any one time, with or without accommodation.
Ability to speak clearly and annunciate the designated spoken language(s) on a phone call and to others within the Supervisor and Manager levels.
Ability to hear, with or without accommodation, and listen for understanding with others in the designated spoken language(s), with or without accommodation.
Ability to follow directions and logical process flows, with or without accommodation.

To be successful, you must have:

No active PIP within the last 6 months
Good Attendance Record, 85% or higher for the last 90 days
QA Scores, 85% or higher average for the last 90 days
LOB KPIs at or above goal for the last 90 days
For lateral transfers, 6 months in current role/LOB
For promotions, no minimum tenure required
1 year of previous leadership within a call center environment preferred

This description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive, nor the specific duties of any one incumbent.

Job Type: Full-time

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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More about this job

Skills

Technical support
Teamwork
Coaching
Counselling
Motivate employees
Regulatory compliance
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Adaptability
Critical thinking
Problem solving
Customer service
Multitasking
Manage time
Leadership

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