Jobs in the United States

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Added 1 min ago
C
Delivery Manager, Healthcare Payer
Cognizant
Juneau, AK
- $130,000 to $153,000 USD / year
Proven track record of driving delivery excellence through risk management, dependency management, resource planning, and operational governance.
Added 9 mins ago
OO
Data Analyst
Office of the Director of National Intelligence
McLean, VA
- $121,785 to $158,322 USD / year
Conduct analytical research to identify trends, patterns, emerging risks, relationships, and anomalies relevant to program, policy, research, and operational assessments.
Added 18 mins ago
Supervisor, Operations
VXI GLOBAL SOLUTIONS LLC
United States
Exhibit the Culture of Performance and Core Values; Teamwork, Integrity, and Excellence by regularly applying as guiding principles in the decisions and actions chosen based on Reason,…
Added 18 mins ago
Supervisor, Operations
VXI GLOBAL SOLUTIONS LLC
United States
Exhibit the Culture of Performance and Core Values; Teamwork, Integrity, and Excellence by regularly applying as guiding principles in the decisions and actions chosen based on Reason,…
Added 38 mins ago
Assistant Director of Community Living
The Nemasket Group
Mattapoisett, MA
Position Summary: The Assistant Director of Community Living Division is responsible for the daily operational oversight of residential and independent living programs serving individuals…
Added 38 mins ago
CH
Pharmacy Technician (full time)
CVS Health
Orleans, MA
- Full-time
As a Technician, you will support the pharmacy team in delivering operational and service excellence within your store. Technicians are often the first point of contact to assist our…
Added 38 mins ago
WP
Senior Associate Brand Manager
Wellness Pet Company
Burlington, MA
- $101,600 to $148,300 USD / year
…the selected candidate-s professional background, experience, operational needs, and other considerations permitted by law. The full compensation details will be communicated upon…
Added 38 mins ago
Sr. Manager, Software Development, Elastic File System
Amazon
Boston, MA
Drive architectural excellence: Contribute to distributed systems design discussions, identify systemic risks and opportunities across the storage stack, and champion solutions that improve…
Added 43 mins ago
Specialist, Controls Engineer
Motrex LLC
Kansas City, MO
…productivity. This role will guide, design, spec, install, and program new automation investments and highlight high-potential investment areas. Reporting to the Engineering Manager, you…
Added 47 mins ago
Business Performance -Supply Chain Manufacturing Ops & AI Transformation Delivery - Senior Manager
EY
Jefferson City, MO
As a Senior Manager in Supply Chain Manufacturing, you will lead client-facing transformation programs across manufacturing strategy, operational excellence, plant performance, digital…
Added 47 mins ago
Business Performance -Supply Chain Manufacturing Ops & AI Transformation Delivery - Senior Manager
EY
Saint Louis, MO
As a Senior Manager in Supply Chain Manufacturing, you will lead client-facing transformation programs across manufacturing strategy, operational excellence, plant performance, digital…
Added 47 mins ago
Business Performance -Supply Chain Manufacturing Ops & AI Transformation Delivery - Senior Manager
EY
Kansas City, MO
As a Senior Manager in Supply Chain Manufacturing, you will lead client-facing transformation programs across manufacturing strategy, operational excellence, plant performance, digital…
Added 51 mins ago
BP
Customer Account Executive (Real-Time Trader and Scheduler)
Bonneville Power Administration
Portland, OR
- $66,505 to $125,378 USD / year
Lead Trading Floor Innovation & Operational Excellence Collaborate cross-functionally with legal, financial, and risk experts to refine trading playbooks, mentor incoming trading personnel,…
Added 51 mins ago
BP
Customer Account Executive (Real-Time Trader and Scheduler)
Bonneville Power Administration
Portland, OR
- $66,505 to $125,378 USD / year
Lead Trading Floor Innovation & Operational Excellence Collaborate cross-functionally with legal, financial, and risk experts to refine trading playbooks, mentor incoming trading personnel,…
Added 1 hour ago
PN
Plant Manager
Protenergy Natural Foods, Inc.
United States
- $154,700 to $232,100 USD / year
We are seeking a Plant Manager for our Cambridge, MD, facility, a leading manufacturer of quality aseptic products. This role is responsible for providing overall leadership and…
Added 1 hour ago
Advisor IT Service Owner
Enbridge Employee Services Inc
Remote, United States
At Enbridge, we are committed to delivering safe, reliable energy while advancing operational excellence, innovation, and sustainable growth. As an Advisor TIS Service Owner, you will play…
Added 1 hour ago
Beauty Services Manager
Canyon Ranch
Spicewood, TX
Maintain the highest standards of cleanliness, safety, and operational excellence by overseeing facility conditions, ensuring compliance with department procedures, and partnering with…
Added 1 hour ago
Practice Manager
Maimonides Medical Center
Brooklyn, NY
…largest independent teaching hospitals and home to centers of excellence in numerous specialties; Maimonides Midwood Community Hospital (formerly New York Community Hospital), a 130-bed…
Added 2 hours ago
Leadership Technical Program Manager II, Asset Reliability and Operations, Data Centers
Google
New York, NY · Council Bluffs, IA · Papillion, NE · New Albany, OH · The Dalles, OR · Sunnyvale, CA
…unique engineering challenges we face daily. As a Technical Program Manager at Google, you lead complex, multi-disciplinary engineering projects using your engineering expertise. You plan…
Added 2 hours ago
Vice President, Software Engineering
India: Mastercard Technology Private Limited
O'Fallon, MO
Champion engineering accountability for production health, incident reduction, and operational excellence.
Added 2 hours ago
Power & Hydrogen Solutions Technical Program Manager, Power & Hydrogen Solutions, GESA
Amazon.com Services LLC
Bellevue, WA
Amazon is seeking an experienced Technical Program Manager (TPM) to join our Global Engineering Services & Analytics (GESA) organization on the Power and Hydrogen Solutions team. In this…
Added 2 hours ago
AI
Part Sales Manager - Full Time
AutoZone, Inc.
Liberty, MO
- Full-time
…WOW! Customer Service while executing store operations with excellence. Under the Store Manager's guidance, MITs lead by example, demonstrating initiative and strong leadership. Through…
Added 2 hours ago
AI
Part Sales Manager - Part Time
AutoZone, Inc.
Farmington, MO
- Part-time
…WOW! Customer Service while executing store operations with excellence. Under the Store Manager's guidance, MITs lead by example, demonstrating initiative and strong leadership. Through…
Added 2 hours ago
CORPORATE EXECUTIVE CHEF - Eastern PA or New Jersey
Compass Group, North America
Jefferson City, MO
…leaders, and drive food quality, consistency, innovation, and operational excellence across the…
Added 2 hours ago
AI
Part Sales Manager - Part Time
AutoZone, Inc.
Perryville, MO
- Part-time
…WOW! Customer Service while executing store operations with excellence. Under the Store Manager's guidance, MITs lead by example, demonstrating initiative and strong leadership. Through…

VXI GLOBAL SOLUTIONS LLC

Supervisor, Operations

United States

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Job details

Experience: Minimum of 2 years previous related experience in fast paced leadership role
Posting language: English
Posted: Nov 6, 2026

Original job description

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

A VXI Contact Center Team Lead is responsible for the day-to-day operations of a team of Customer Service Associates. This position has a direct and immediate impact on the overall efficiency and profitability of the company.

Your Day to Day:

Exhibit the Culture of Performance and Core Values; Teamwork, Integrity, and Excellence by regularly applying as guiding principles in the decisions and actions chosen based on Reason, Record, and Circumstance.
Meeting or exceeding KPI's.
Accomplishes team results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and motivating employees; coordinating and enforcing system policies, procedures, and productivity standards.
Responsible for the day-to-day application of organizational policies and procedures. Recognizes and recommends operational improvements to increase agent performance.
Avoid legal challenges by maintaining compliance with client service agreements and legal requirements.
Monitors performance of staff members according to established standards.
May participate in hiring decisions and conduct performance appraisals.
Other tasks and duties as assigned by the leadership team.

Knowledge, Skills, and Abilities

Able to coach and motivate in accordance with the company's Performance Culture.
Detail-oriented.
Familiar with contact center tools, systems, and methodologies.
Strong MS Office skills including Word, Excel, and PowerPoint.
Adaptable to swift program changes, developing skills in proactive critical thinking and problem-solving.
Flexible with schedule to accommodate working in a 24x7 environment and international time zones.
Meet or exceed KPI’s
Strong phone presence with exemplary customer service skills
Good standing attendance
Adaptable to changes with the needs of the seasonal needs
Flexible with scheduling (Morning, nights, and weekends) to accommodate client Hours of Operations
Minimum of 2 years previous related experience in fast paced leadership role
Critical thinking and problem-solving skills
Ability to identify RCA, coach and motivate team
Experience in planning, multi-tasking, and managing time effectively
Ability to be seated for 2 - 4 hours at any one time, with or without accommodation.
Ability to speak clearly and annunciate the designated spoken language(s) on a phone call and to others within the Supervisor and Manager levels.
Ability to hear, with or without accommodation, and listen for understanding with others in the designated spoken language(s), with or without accommodation.
Ability to follow directions and logical process flows, with or without accommodation.

Internal Eligibility Criteria:

No active PIP within the last 6 months
Good Attendance Record, 85% or higher for the last 90 days
QA Scores, 85% or higher average for the last 90 days
LOB KPIs at or above goal for the last 90 days
For lateral transfers, 6 months in current role/LOB
For promotions, no minimum tenure required
1 year of previous leadership within a call center environment preferred

This description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive, nor the specific duties of any one incumbent.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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More about this job

Skills

Customer service
Teamwork
Coaching
Counselling
Motivate employees
Regulatory compliance
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Adaptability
Critical thinking
Problem solving
Multitasking
Manage time
Leadership
Wheel impact load detector

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