Jobs in the United States

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Added 10 mins ago
G
Feed Mill Manager
GPAC
Lima, OH
- $100,000 to $130,000 USD / year
National livestock company hiring a Feed Mill Manager! Following a promotion on the leadership team, they need someone who can step in and run a mostly cattle feed mill day to day. You'll…
Added 10 mins ago
G
Feed Mill Manager
GPAC
Napoleon, OH
- $100,000 to $130,000 USD / year
National livestock company hiring a Feed Mill Manager! Following a promotion on the leadership team, they need someone who can step in and run a mostly cattle feed mill day to day. You'll…
Added 11 mins ago
G
Feed Mill Manager
GPAC
Wooster, OH
- $100,000 to $130,000 USD / year
National livestock company hiring a Feed Mill Manager! Following a promotion on the leadership team, they need someone who can step in and run a mostly cattle feed mill day to day. You'll…
Added 11 mins ago
G
Feed Mill Manager
GPAC
Decatur, IL
- $100,000 to $130,000 USD / year
National livestock company hiring a Feed Mill Manager! Following a promotion on the leadership team, they need someone who can step in and run a mostly cattle feed mill day to day. You'll…
Added 11 mins ago
G
Feed Mill Manager
GPAC
Rochelle, IL
- $100,000 to $130,000 USD / year
National livestock company hiring a Feed Mill Manager! Following a promotion on the leadership team, they need someone who can step in and run a mostly cattle feed mill day to day. You'll…
Added 14 mins ago
G
Feed Mill Manager
GPAC
Battle Creek, MI
- $100,000 to $130,000 USD / year
National livestock company hiring a Feed Mill Manager! Following a promotion on the leadership team, they need someone who can step in and run a mostly cattle feed mill day to day. You'll…
Added 15 mins ago
G
Feed Mill Manager
GPAC
Enid, OK
- $100,000 to $130,000 USD / year
National livestock company hiring a Feed Mill Manager! Following a promotion on the leadership team, they need someone who can step in and run a mostly cattle feed mill day to day. You'll…
Added 25 mins ago
Senior Engineering Manager
Bayer
Creve Coeur, MO
The Senior Engineering Manager at Digital Farming Solutions (DFS) is a senior leadership role responsible for driving engineering outcomes across multiple teams or a complex delivery area.…
Added 31 mins ago
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Traveling Federal Safety Manager
GPAC
Rapid City, SD
- $130,000 to $170,000 USD / year
…Municipal, Higher Education and public safety, is seeking a Safety Manager to oversee the safety of these…
Added 32 mins ago
TT
Founding Enterprise Account Manager
True Talent Solutions Partners
Redwood City, CA
- $180,000 to $220,000 USD / year
Join an AI software team as its first Enterprise Account Manager, owning post-launch relationships and revenue growth across a portfolio of large enterprise customers. This renewals-first…
Added 32 mins ago
G
Traveling Federal Safety Manager
GPAC
Duluth, MN
- $130,000 to $170,000 USD / year
…Municipal, Higher Education and public safety, is seeking a Safety Manager to oversee the safety of these…
Added 32 mins ago
G
Traveling Federal Safety Manager
GPAC
Chicago, IL
- $130,000 to $170,000 USD / year
…Municipal, Higher Education and public safety, is seeking a Safety Manager to oversee the safety of these…
Added 32 mins ago
G
Traveling Federal Safety Manager
GPAC
Indianapolis, IN
- $130,000 to $170,000 USD / year
…Municipal, Higher Education and public safety, is seeking a Safety Manager to oversee the safety of these…
Added 32 mins ago
G
Traveling Federal Safety Manager
GPAC
Cedar Rapids, IA
- $130,000 to $170,000 USD / year
…Municipal, Higher Education and public safety, is seeking a Safety Manager to oversee the safety of these…
Added 33 mins ago
G
Traveling Federal Safety Manager
GPAC
Rapid City, SD
- $130,000 to $170,000 USD / year
…Municipal, Higher Education and public safety, is seeking a Safety Manager to oversee the safety of these…
Added 33 mins ago
G
Traveling Federal Safety Manager
GPAC
Chicago, IL
- $130,000 to $170,000 USD / year
…Municipal, Higher Education and public safety, is seeking a Safety Manager to oversee the safety of these…
Added 36 mins ago
VR
Epic Ascent Supervisor
Vail Resorts
WY
- $25 to $31.32 USD / hour
The Epic Ascent Supervisor provides frontline leadership for the Epic Ascent Concierge team, supporting the Epic Ascent Manager through daily operational oversight, coaching, and service…
Added 37 mins ago
Senior Manager, Internal and External Reporting
Eliassen Group
Cheyenne, WY
The Senior Manager will have significant exposure to senior finance leadership and external auditors and will lead a team of accounting and reporting professionals. The ideal candidate…
Added 37 mins ago
EG
Program Manager
Eliassen Group
Cheyenne, WY
- $75 to $80 USD / hour
Lead and mentor Technical Program Managers and Scrum Masters while ensuring adherence to best practices and proper facilitation of ceremonies.
Added 42 mins ago
The Specialist Lead, Records & Contracts
Deloitte
Kansas City, MO
The Specialist Lead, Records & Contracts (R&C) possesses a working knowledge of records principles and utilizes records management experience and expertise to develop, lead, execute and…
Added 42 mins ago
The Specialist Lead, Records & Contracts
Deloitte
Saint Louis, MO
The Specialist Lead, Records & Contracts (R&C) possesses a working knowledge of records principles and utilizes records management experience and expertise to develop, lead, execute and…
Added 44 mins ago
7
Assistant Store Leader (Assistant Manager)
7-Eleven
New Franklin, OH
- $11.5 to $17.75 USD / hour
…stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of…
Added 44 mins ago
Area/Territory Sales Lead - W5387
OSL Retail Services
MIDDLEFIELD, OH
Employee Perks: Generous employee referral program, comprehensive in-store and online LMS training, real opportunities for career growth, recognition, and advancement
Added 44 mins ago
Division EHS Manager, HPD
PARKER HANNIFIN CORPORATION
Wickliffe, OH
Position Summary Lead, manage and coordinate all aspects of division goals and objectives in environment, health and safety (EHS).Will report to the general manager and work with their…
Added 45 mins ago
New Philadelphia - Retail Thrift Store Assistant Manager
Goodwill of Greater Cleveland and East Central Ohi
New Philadelphia, OH
About the JobJoin us in making a meaningful impact in New Philadelphia, Ohio! Help lead a Goodwill store. As an assistant store manager, you'll help the store manager run the store…

VXI GLOBAL SOLUTIONS LLC

Supervisor, Operations

United States

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Job details

Experience: Minimum of 2 years previous related experience in fast paced leadership role
Posting language: English
Posted: Nov 6, 2026

Original job description

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

A VXI Contact Center Team Lead is responsible for the day-to-day operations of a team of Customer Service Associates. This position has a direct and immediate impact on the overall efficiency and profitability of the company.

Your Day to Day:

Exhibit the Culture of Performance and Core Values; Teamwork, Integrity, and Excellence by regularly applying as guiding principles in the decisions and actions chosen based on Reason, Record, and Circumstance.
Meeting or exceeding KPI's.
Accomplishes team results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and motivating employees; coordinating and enforcing system policies, procedures, and productivity standards.
Responsible for the day-to-day application of organizational policies and procedures. Recognizes and recommends operational improvements to increase agent performance.
Avoid legal challenges by maintaining compliance with client service agreements and legal requirements.
Monitors performance of staff members according to established standards.
May participate in hiring decisions and conduct performance appraisals.
Other tasks and duties as assigned by the leadership team.

Knowledge, Skills, and Abilities

Able to coach and motivate in accordance with the company's Performance Culture.
Detail-oriented.
Familiar with contact center tools, systems, and methodologies.
Strong MS Office skills including Word, Excel, and PowerPoint.
Adaptable to swift program changes, developing skills in proactive critical thinking and problem-solving.
Flexible with schedule to accommodate working in a 24x7 environment and international time zones.
Meet or exceed KPI’s
Strong phone presence with exemplary customer service skills
Good standing attendance
Adaptable to changes with the needs of the seasonal needs
Flexible with scheduling (Morning, nights, and weekends) to accommodate client Hours of Operations
Minimum of 2 years previous related experience in fast paced leadership role
Critical thinking and problem-solving skills
Ability to identify RCA, coach and motivate team
Experience in planning, multi-tasking, and managing time effectively
Ability to be seated for 2 - 4 hours at any one time, with or without accommodation.
Ability to speak clearly and annunciate the designated spoken language(s) on a phone call and to others within the Supervisor and Manager levels.
Ability to hear, with or without accommodation, and listen for understanding with others in the designated spoken language(s), with or without accommodation.
Ability to follow directions and logical process flows, with or without accommodation.

Internal Eligibility Criteria:

No active PIP within the last 6 months
Good Attendance Record, 85% or higher for the last 90 days
QA Scores, 85% or higher average for the last 90 days
LOB KPIs at or above goal for the last 90 days
For lateral transfers, 6 months in current role/LOB
For promotions, no minimum tenure required
1 year of previous leadership within a call center environment preferred

This description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive, nor the specific duties of any one incumbent.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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More about this job

Skills

Customer service
Teamwork
Coaching
Counselling
Motivate employees
Regulatory compliance
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Adaptability
Critical thinking
Problem solving
Multitasking
Manage time
Leadership
Wheel impact load detector

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