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VH
Nurse (Community Living Center)
Veterans Health Administration
Boise, ID
- $71,488 to $147,277 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and…
Added 3 mins ago
VH
Licensed Vocational Nurse (Medical Specialty Clinic)
Veterans Health Administration
Waco, TX
- $51,454 to $93,645 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific individual eligibility requirements in…
Added 3 mins ago
VH
Registered Nurse
Veterans Health Administration
Charleston, SC
- $68,292 to $137,614 USD / year
…by one of the following accrediting bodies at the time the program was completed by the applicant: The Accreditation Commission for Education in Nursing (ACEN) or The Commission on…
Added 3 mins ago
VH
Registered Nurse - Case Manager/Care Coordinator (EDRP)
Veterans Health Administration
Fort Bliss, TX
- $77,964 to $133,738 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and…
Added 3 mins ago
VH
Registered Nurse - Clinical Coordinator
Veterans Health Administration
Quincy, IL
- $68,823 to $114,737 USD / year
Conducts program evaluations, analyzes clinic operations, and implements quality improvement initiatives to enhance patient outcomes and service delivery.
Added 5 mins ago
VH
Operating Room Registered Nurse
Veterans Health Administration
Reno, NV
- $93,762 to $176,733 USD / year
…by one of the following accrediting bodies at the time the program was completed by the applicant: The Accreditation Commission for Education in Nursing (ACEN) or The Commission on…
Added 5 mins ago
VH
Physical Therapy Asst
Veterans Health Administration
Boise, ID
- $55,882 to $72,644 USD / year
…interventional knowledge and skills to modify techniques and advance the program within the established plan of care to reach pre-determined patient…
Added 5 mins ago
VH
Advanced Practice Nurse - Endocrinology
Veterans Health Administration
Buffalo, NY
- $110,459 to $146,902 USD / year
…by one of the following accrediting bodies at the time the program was completed by the…
Added 5 mins ago
VH
Nurse - Nursing Officer Of The Day
Veterans Health Administration
Danville, IL
- $98,098 to $142,202 USD / year
…by one of the following accrediting bodies at the time the program was completed by the applicant: The Accreditation Commission for Education in Nursing (ACEN) or The Commission on…
Added 5 mins ago
VH
Registered Nurse- Intensive Community Mental Health Recovery (ICMHR)
Veterans Health Administration
Danbury, CT
- $85,600 to $146,420 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and…
Added 5 mins ago
VH
Registered Nurse (Informaticist)
Veterans Health Administration
Grand Junction, CO
- $87,267 to $150,275 USD / year
…collaborates with interdisciplinary team members, including other program and service leaders at the facility/practice setting and…
Added 8 mins ago
VH
Registered Nurse - Referral Coordination
Veterans Health Administration
Beckley, WV
- $72,306 to $137,056 USD / year
…by one of the following accrediting bodies at the time the program was completed by the applicant: The Accreditation Commission for Education in Nursing (ACEN) or The Commission on…
Added 8 mins ago
G
Water/Wastewater Engineer
GPAC
Raleigh, NC
- $90,000 to $150,000 USD / year
Clear Growth Path: From Engineer → Project Manager → Technical Lead → Partner – we map it out with you.
Added 10 mins ago
VH
Social Worker-Acute Care
Veterans Health Administration
Orlando, FL
- $68,619 to $107,936 USD / year
Added 10 mins ago
VH
Registered Nurse - Outpatient Mental Health Nurse
Veterans Health Administration
Saint James, MO · Rolla, MO
- $71,493 to $141,751 USD / year
…and/or directs safety concern resolution and collaborates with program leadership to help improve patient and program outcomes; and directs team response to psychiatric and medical…
Added 10 mins ago
VH
Marriage and Family Therapist - Primary Care Mental Health Integration
Veterans Health Administration
Mason City, IA · Marshalltown, IA · Des Moines, IA · Fort Dodge, IA · Carroll, IA · Knoxville, IA
- $52,727 to $82,938 USD / year
…provide service in the Primary Care Mental Health Integration Program. These vacancies will be filled with either a Social Worker, Licensed Professional Mental Health Counselor, Marriage…
Added 10 mins ago
VH
Registered Nurse - Medical / Surgical / Telemetry
Veterans Health Administration
Philadelphia, PA
- $80,848 to $154,831 USD / year
…by one of the following accrediting bodies at the time the program was completed by the applicant: The Accreditation Commission for Education in Nursing (ACEN) or The Commission on…
Added 12 mins ago
Supervisor, Operations
VXI GLOBAL SOLUTIONS LLC
United States
Avoid legal challenges by maintaining compliance with client service agreements and legal requirements.
Added 12 mins ago
Supervisor, Operations
VXI GLOBAL SOLUTIONS LLC
United States
Avoid legal challenges by maintaining compliance with client service agreements and legal requirements.
Added 12 mins ago
J
Senior GIS Project Manager
Jobgether
Remote, United States
- $93,000 to $115,000 USD / year
The Senior GIS Project Manager will oversee the planning, coordination, and delivery of complex technology and data-focused projects, with an emphasis on GIS and related technical…
Added 13 mins ago
Shop Safety Manager - Steel Fabrication
GPAC
Houston, TX
Our client, an established structural steel fabrication and erection company in the greater Houston area, is hiring a Shop Safety Manager to lead safety inside its fabrication shop. This is…
Added 13 mins ago
Shop Safety Manager - Steel Fabrication
GPAC
Pasadena, TX
Our client, an established structural steel fabrication and erection company in the greater Houston area, is hiring a Shop Safety Manager to lead safety inside its fabrication shop. This is…
Added 13 mins ago
VH
Registered Nurse - Nursing Officer of the Day
Veterans Health Administration
Columbia, MO
- $84,840 to $153,111 USD / year
…by one of the following accrediting bodies at the time the program was completed by the applicant: The Accreditation Commission for Education in Nursing (ACEN) or The Commission on…
Added 13 mins ago
VH
Registered Nurse Manager
Veterans Health Administration
Battle Creek, MI
- $95,803 to $163,878 USD / year
The Battle Creek VA Medical Center is recruiting for a Nurse Manager within Mental Health Nursing Service. The Nurse Manager will oversee our Residential programs (substance abuse, PTSD,…
Added 13 mins ago
VH
Marriage and Family Therapist (Advanced) - Primary Care Mental Health Integration
Veterans Health Administration
Des Moines, IA
- $90,234 to $117,307 USD / year
…service in the Primary Care Mental Health Integration (PCMHI) Program. This vacancy will be filled with either a Senior Social Worker, Senior Licensed Professional Mental Health Counselor,…

VXI GLOBAL SOLUTIONS LLC

Supervisor, Operations

United States

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Job details

Experience: Minimum of 2 years previous related experience in fast paced leadership role
Posting language: English
Posted: Nov 6, 2026

Original job description

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

A VXI Contact Center Team Lead is responsible for the day-to-day operations of a team of Customer Service Associates. This position has a direct and immediate impact on the overall efficiency and profitability of the company.

Your Day to Day:

Exhibit the Culture of Performance and Core Values; Teamwork, Integrity, and Excellence by regularly applying as guiding principles in the decisions and actions chosen based on Reason, Record, and Circumstance.
Meeting or exceeding KPI's.
Accomplishes team results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and motivating employees; coordinating and enforcing system policies, procedures, and productivity standards.
Responsible for the day-to-day application of organizational policies and procedures. Recognizes and recommends operational improvements to increase agent performance.
Avoid legal challenges by maintaining compliance with client service agreements and legal requirements.
Monitors performance of staff members according to established standards.
May participate in hiring decisions and conduct performance appraisals.
Other tasks and duties as assigned by the leadership team.

Knowledge, Skills, and Abilities

Able to coach and motivate in accordance with the company's Performance Culture.
Detail-oriented.
Familiar with contact center tools, systems, and methodologies.
Strong MS Office skills including Word, Excel, and PowerPoint.
Adaptable to swift program changes, developing skills in proactive critical thinking and problem-solving.
Flexible with schedule to accommodate working in a 24x7 environment and international time zones.
Meet or exceed KPI’s
Strong phone presence with exemplary customer service skills
Good standing attendance
Adaptable to changes with the needs of the seasonal needs
Flexible with scheduling (Morning, nights, and weekends) to accommodate client Hours of Operations
Minimum of 2 years previous related experience in fast paced leadership role
Critical thinking and problem-solving skills
Ability to identify RCA, coach and motivate team
Experience in planning, multi-tasking, and managing time effectively
Ability to be seated for 2 - 4 hours at any one time, with or without accommodation.
Ability to speak clearly and annunciate the designated spoken language(s) on a phone call and to others within the Supervisor and Manager levels.
Ability to hear, with or without accommodation, and listen for understanding with others in the designated spoken language(s), with or without accommodation.
Ability to follow directions and logical process flows, with or without accommodation.

Internal Eligibility Criteria:

No active PIP within the last 6 months
Good Attendance Record, 85% or higher for the last 90 days
QA Scores, 85% or higher average for the last 90 days
LOB KPIs at or above goal for the last 90 days
For lateral transfers, 6 months in current role/LOB
For promotions, no minimum tenure required
1 year of previous leadership within a call center environment preferred

This description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive, nor the specific duties of any one incumbent.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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More about this job

Skills

Customer service
Teamwork
Coaching
Counselling
Motivate employees
Regulatory compliance
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Adaptability
Critical thinking
Problem solving
Multitasking
Manage time
Leadership
Wheel impact load detector

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