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Added just now
Nationwide Traveling Mechanical Project Manager
GPAC
Knoxville, TN
Traveling Project Manager – Mechanical Construction
Added just now
Nationwide Traveling Mechanical Project Manager
GPAC
Dallas, TX
Traveling Project Manager – Mechanical Construction
Added 1 min ago
MC
JFS Manager
Montgomery County
Dayton, OH
- $42.51 to $57.39 USD / hour
…Assistant Director, Deputy Assistant Director, and/or Social Program Manager of Job and Family Services requiring considerable knowledge of job and family services; under general direction,…
Added 1 min ago
MC
Secretary 2 - Health Services
Montgomery County
Dayton, OH
- $20.29 to $27.4 USD / hour
…copies training materials and communications as directed by manager. Sets up seminars, meetings &/or conferences & prepares agendas and materials. Keeps time and attendance records;…
Added 1 min ago
NS
GENERAL BUSINESS AND INDUSTRIAL SPECIALIST
Naval Sea Systems Command
Bath, ME
- $120,548 to $156,715 USD / year
You will serve as a Test Manager with the responsibility of independently planning, integrating, coordinating, analyzing, and managing one or more complex projects, products, initiatives,…
Added 4 mins ago
VH
Supervisory Recreation Therapist
Veterans Health Administration
Honolulu, HI
- $93,445 to $121,482 USD / year
vii. Knowledge related to administrative functions such as fiscal, material supply, equipment management, and clinical and program manageme
Added 4 mins ago
OB
Personnel Liaison Specialist
Offices, Boards and Divisions
Washington, DC
- $102,415 to $158,322 USD / year
…analyst, the role involves researching complex, hard-to-access program issues across major regional or multistate agency components. By leveraging innovative analytical techniques and…
Added 4 mins ago
VH
Lead Medical Support Assistant
Veterans Health Administration
Bedford, MA
- $62,805 to $81,649 USD / year
Added 4 mins ago
OA
Administrative Specialist
Other Agencies and Independent Organizations
Washington, DC
- $85,447 to $111,087 USD / year
Top applicants may be referred to the hiring manager for further consideration. The assessment is used to measure the degree in which your background matches the competencies and KSAs…
Added 4 mins ago
FA
Aviation Safety Inspector
Federal Aviation Administration
Greensboro, NC
- $125,776 to $163,514 USD / year
…work. Provides staff assistance and serves as advisor to the manager on all matters pertaining to assigned tasking. Assists Safety Assurance ASIÂ¿s, aviation safety technicians, and others…
Added 4 mins ago
AN
Primary Prevention Specialist (PREV WF)
Army National Guard Units
Cheyenne, WY
- $74,678 to $97,087 USD / year
Serves as the point of contact for harm and abuse prevention programs and activities; provides program coordination and serves as the subject matter expert for the Wing/Region IPP program.…
Added 4 mins ago
VH
Mail Clerk
Veterans Health Administration
Honolulu, HI
- $38,011 to $49,417 USD / year
Added 4 mins ago
VH
Physician (Pulmonary Interventionalist)
Veterans Health Administration
Albuquerque, NM
- $375,000 to $400,000 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and…
Added 4 mins ago
VH
Senior Social Worker
Veterans Health Administration
San Antonio, TX
- $112,783 to $146,621 USD / year
…appropriate resources. Identifies and collaborates with the M2VA Program Manager and Lead Coordinator, if applicable, at the receiving VA health care facility to initiate and process…
Added 4 mins ago
AN
SURFACE MAINTENANCE MECHANIC INSPECTOR
Army National Guard Units
Carson City, NV
- $34 to $40 USD / hour
Added 4 mins ago
AN
PRODUCTION CONTROLLER
Army National Guard Units
Carson City, NV
- $55,934 to $72,716 USD / year
Added 4 mins ago
VH
Physician (Dermatology)
Veterans Health Administration
Albuquerque, NM
- $375,000 to $385,000 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and…
Added 4 mins ago
VH
Dentist
Veterans Health Administration
Albany, NY
- $150,000 to $210,000 USD / year
Added 4 mins ago
FA
Program Manager (Business Analysis & Formulation)
Federal Aviation Administration
Washington, DC
- $150,392 to $228,000 USD / year
The Program Manager serves as a Team Manager within the Budget Analysis and Formulation Group (AJV-H6), overseeing a diverse and geographically distributed team of highly skilled analysts,…
Added 4 mins ago
VH
Lead Medical Support Assistant - Community Care
Veterans Health Administration
Location Negotiable After Selection
- $64,771 to $84,204 USD / year
-Must create an authorization for claims from established care, utilizing the FBCS fee basis program software as well as for VCA's. In addition, can create a Third-Party Administrator…
Added 4 mins ago
AN
SUPERVISORY LOGISTICS MANAGEMENT SPECIALIST
Army National Guard Units
Carson City, NV
- $99,218 to $128,987 USD / year
…programs. Ensures compliance with excess supply and equipment program. Manages stock record account(s). Ensures compliance with the Internal Control Program for installation supply and…
Added 4 mins ago
VH
Clinical Laboratory Scientist (Ancillary Testing Coordinator)
Veterans Health Administration
Columbia, MO
- $100,350 to $130,458 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific individual eligibility requirements in…
Added 4 mins ago
VH
PHYSICIAN ASSISTANT (Cardio)
Veterans Health Administration
Columbia, MO
- $110,000 to $180,000 USD / year
OR ii. Successful completion of a PA post-graduate residency program sponsored by VHA Office of Academic Affiliations or other postgraduate residency programs accredited by VA, ARC-PA, U.S.…
Added 4 mins ago
VH
Physician (Geriatrics)- Associate Director for Education and Evaluation
Veterans Health Administration
Miami, FL
- $216,577 to $319,723 USD / year
…evaluation of all GRECC medical education and training programs. Program evaluation and continuous quality improvement are central to this role, ensuring that education initiatives achieve…
Added 4 mins ago
VH
Chaplain
Veterans Health Administration
Salt Lake City, UT
- $89,508 to $116,362 USD / year
…out a ministry which is highly integrated into VHA's Chaplain…

VXI GLOBAL SOLUTIONS LLC

Supervisor, Operations

United States

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Job details

Experience: Minimum of 2 years previous related experience in fast paced leadership role
Posting language: English
Posted: Nov 6, 2026

Original job description

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

A VXI Contact Center Team Lead is responsible for the day-to-day operations of a team of Customer Service Associates. This position has a direct and immediate impact on the overall efficiency and profitability of the company.

Your Day to Day:

Exhibit the Culture of Performance and Core Values; Teamwork, Integrity, and Excellence by regularly applying as guiding principles in the decisions and actions chosen based on Reason, Record, and Circumstance.
Meeting or exceeding KPI's.
Accomplishes team results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and motivating employees; coordinating and enforcing system policies, procedures, and productivity standards.
Responsible for the day-to-day application of organizational policies and procedures. Recognizes and recommends operational improvements to increase agent performance.
Avoid legal challenges by maintaining compliance with client service agreements and legal requirements.
Monitors performance of staff members according to established standards.
May participate in hiring decisions and conduct performance appraisals.
Other tasks and duties as assigned by the leadership team.

Knowledge, Skills, and Abilities

Able to coach and motivate in accordance with the company's Performance Culture.
Detail-oriented.
Familiar with contact center tools, systems, and methodologies.
Strong MS Office skills including Word, Excel, and PowerPoint.
Adaptable to swift program changes, developing skills in proactive critical thinking and problem-solving.
Flexible with schedule to accommodate working in a 24x7 environment and international time zones.
Meet or exceed KPI’s
Strong phone presence with exemplary customer service skills
Good standing attendance
Adaptable to changes with the needs of the seasonal needs
Flexible with scheduling (Morning, nights, and weekends) to accommodate client Hours of Operations
Minimum of 2 years previous related experience in fast paced leadership role
Critical thinking and problem-solving skills
Ability to identify RCA, coach and motivate team
Experience in planning, multi-tasking, and managing time effectively
Ability to be seated for 2 - 4 hours at any one time, with or without accommodation.
Ability to speak clearly and annunciate the designated spoken language(s) on a phone call and to others within the Supervisor and Manager levels.
Ability to hear, with or without accommodation, and listen for understanding with others in the designated spoken language(s), with or without accommodation.
Ability to follow directions and logical process flows, with or without accommodation.

Internal Eligibility Criteria:

No active PIP within the last 6 months
Good Attendance Record, 85% or higher for the last 90 days
QA Scores, 85% or higher average for the last 90 days
LOB KPIs at or above goal for the last 90 days
For lateral transfers, 6 months in current role/LOB
For promotions, no minimum tenure required
1 year of previous leadership within a call center environment preferred

This description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive, nor the specific duties of any one incumbent.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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