Jobs in the United States

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Added 1 min ago
Retail Assistant Store Manager
The ODP Group
Baton Rouge, LA · Denham Springs, LA
The Retail Assistant Store Manager at Office Depot plays a pivotal role in driving total sales and service growth within our stores. Additionally, your enthusiasm and expertise will help us…
Added 10 mins ago
CC
Administrative Assistant - Planning and Institutional Effectiveness
Cabrillo College
Aptos, CA
- $44.04 to $59.02 USD / hour
…environment. If you value professional growth, operational excellence, and helping our students achieve their aspirational goals, we need YOU at…
Added 12 mins ago
C
Delivery Manager, Healthcare Payer
Cognizant
Juneau, AK
- $130,000 to $153,000 USD / year
As a Delivery Manager Healthcare Payer you will make an impact by leading complex healthcare payer transformation programs through platform implementation, modernization, migration, and…
Added 21 mins ago
OO
Data Analyst
Office of the Director of National Intelligence
McLean, VA
- $121,785 to $158,322 USD / year
Experience providing technical advice or subject-matter expertise on data analytics, automation, program evaluation or business process improvement initiatives.
Added 30 mins ago
Supervisor, Operations
VXI GLOBAL SOLUTIONS LLC
United States
We're committed to bringing passion and customer focus to the business.
Added 30 mins ago
Supervisor, Operations
VXI GLOBAL SOLUTIONS LLC
United States
We're committed to bringing passion and customer focus to the business.
Added 36 mins ago
VH
Senior Social Worker
Veterans Health Administration
Beckley, WV
- $93,530 to $121,591 USD / year
…with administrative and clinical responsibility for clinical program and intervention development, evaluation, and modification within Primary Care Social…
Added 49 mins ago
CH
Pharmacy Technician (full time)
CVS Health
Orleans, MA
- Full-time
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 50 mins ago
Registered Nurse - Hospital at Home (24 hours/week)
Beth Israel Lahey Health
Charlestown, MA
…care to acute patient admitted to the BILH Hospital at Home program. The program delivers innovative inpatient-level care to patients in the comfort of their homes, allowing nurses to build…
Added 59 mins ago
Business Performance -Supply Chain Manufacturing Ops & AI Transformation Delivery - Senior Manager
EY
Jefferson City, MO
As a Senior Manager in Supply Chain Manufacturing, you will lead client-facing transformation programs across manufacturing strategy, operational excellence, plant performance, digital…
Added 59 mins ago
Business Performance -Supply Chain Manufacturing Ops & AI Transformation Delivery - Senior Manager
EY
Saint Louis, MO
As a Senior Manager in Supply Chain Manufacturing, you will lead client-facing transformation programs across manufacturing strategy, operational excellence, plant performance, digital…
Added 59 mins ago
Business Performance -Supply Chain Manufacturing Ops & AI Transformation Delivery - Senior Manager
EY
Kansas City, MO
As a Senior Manager in Supply Chain Manufacturing, you will lead client-facing transformation programs across manufacturing strategy, operational excellence, plant performance, digital…
Added 1 hour ago
NS
PROGRAM MANAGER
Naval Sea Systems Command
Groton Submarine Base, CT
- $141,915 to $197,200 USD / year
You will serve as the US/UK Principal Assistant Program Manager, supervising and managing a team of NH-IV and NH-III personnel to support the UK's Polaris Sales Agreement and TRIDENT…
Added 1 hour ago
BP
Customer Account Executive (Real-Time Trader and Scheduler)
Bonneville Power Administration
Portland, OR
- $66,505 to $125,378 USD / year
Lead Trading Floor Innovation & Operational Excellence Collaborate cross-functionally with legal, financial, and risk experts to refine trading playbooks, mentor incoming trading personnel,…
Added 1 hour ago
BP
Customer Account Executive (Real-Time Trader and Scheduler)
Bonneville Power Administration
Portland, OR
- $66,505 to $125,378 USD / year
Lead Trading Floor Innovation & Operational Excellence Collaborate cross-functionally with legal, financial, and risk experts to refine trading playbooks, mentor incoming trading personnel,…
Added 1 hour ago
PN
Plant Manager
Protenergy Natural Foods, Inc.
United States
- $154,700 to $232,100 USD / year
We are seeking a Plant Manager for our Cambridge, MD, facility, a leading manufacturer of quality aseptic products. This role is responsible for providing overall leadership and…
Added 1 hour ago
Advisor IT Service Owner
Enbridge Employee Services Inc
Remote, United States
At Enbridge, we are committed to delivering safe, reliable energy while advancing operational excellence, innovation, and sustainable growth. As an Advisor TIS Service Owner, you will play…
Added 2 hours ago
Practice Manager
Maimonides Medical Center
Brooklyn, NY
…largest independent teaching hospitals and home to centers of excellence in numerous specialties; Maimonides Midwood Community Hospital (formerly New York Community Hospital), a 130-bed…
Added 2 hours ago
Project Manager - Digital Health & Wellness Team
Massachusetts Mutual Life Insurance Co.
Boston, MA · Springfield, MA
You’ll be an integral part of our Wellness program in Research & Development, focused on delivering innovative wellness solutions to our customers. Our team operates on a global scale,…
Added 2 hours ago
Power & Hydrogen Solutions Technical Program Manager, Power & Hydrogen Solutions, GESA
Amazon.com Services LLC
Bellevue, WA
Amazon is seeking an experienced Technical Program Manager (TPM) to join our Global Engineering Services & Analytics (GESA) organization on the Power and Hydrogen Solutions team. In this…
Added 2 hours ago
AI
Part Sales Manager - Full Time
AutoZone, Inc.
Liberty, MO
- Full-time
…WOW! Customer Service while executing store operations with excellence. Under the Store Manager's guidance, MITs lead by example, demonstrating initiative and strong leadership. Through…
Added 2 hours ago
AI
Part Sales Manager - Part Time
AutoZone, Inc.
Farmington, MO
- Part-time
…WOW! Customer Service while executing store operations with excellence. Under the Store Manager's guidance, MITs lead by example, demonstrating initiative and strong leadership. Through…
Added 2 hours ago
SAP Finance Contract Accounting (FI-CA) Manager - Utilities
Accenture
Saint Louis, MO
…FI-CA design decisions are among the most consequential in the program. Accenture has been a market leader in the SAP BRIM space since 2016, with a global BRIM Center of Excellence. We are…
Added 2 hours ago
AI
Part Sales Manager - Part Time
AutoZone, Inc.
Perryville, MO
- Part-time
…WOW! Customer Service while executing store operations with excellence. Under the Store Manager's guidance, MITs lead by example, demonstrating initiative and strong leadership. Through…
Added 2 hours ago
AI
Part Sales Manager - Full Time
AutoZone, Inc.
Festus, MO
- Full-time
…WOW! Customer Service while executing store operations with excellence. Under the Store Manager's guidance, MITs lead by example, demonstrating initiative and strong leadership. Through…

VXI GLOBAL SOLUTIONS LLC

Supervisor, Operations

United States

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Job details

Experience: Minimum of 2 years previous related experience in fast paced leadership role
Posting language: English
Posted: Nov 6, 2026

Original job description

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

A VXI Contact Center Team Lead is responsible for the day-to-day operations of a team of Customer Service Associates. This position has a direct and immediate impact on the overall efficiency and profitability of the company.

Your Day to Day:

Exhibit the Culture of Performance and Core Values; Teamwork, Integrity, and Excellence by regularly applying as guiding principles in the decisions and actions chosen based on Reason, Record, and Circumstance.
Meeting or exceeding KPI's.
Accomplishes team results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and motivating employees; coordinating and enforcing system policies, procedures, and productivity standards.
Responsible for the day-to-day application of organizational policies and procedures. Recognizes and recommends operational improvements to increase agent performance.
Avoid legal challenges by maintaining compliance with client service agreements and legal requirements.
Monitors performance of staff members according to established standards.
May participate in hiring decisions and conduct performance appraisals.
Other tasks and duties as assigned by the leadership team.

Knowledge, Skills, and Abilities

Able to coach and motivate in accordance with the company's Performance Culture.
Detail-oriented.
Familiar with contact center tools, systems, and methodologies.
Strong MS Office skills including Word, Excel, and PowerPoint.
Adaptable to swift program changes, developing skills in proactive critical thinking and problem-solving.
Flexible with schedule to accommodate working in a 24x7 environment and international time zones.
Meet or exceed KPI’s
Strong phone presence with exemplary customer service skills
Good standing attendance
Adaptable to changes with the needs of the seasonal needs
Flexible with scheduling (Morning, nights, and weekends) to accommodate client Hours of Operations
Minimum of 2 years previous related experience in fast paced leadership role
Critical thinking and problem-solving skills
Ability to identify RCA, coach and motivate team
Experience in planning, multi-tasking, and managing time effectively
Ability to be seated for 2 - 4 hours at any one time, with or without accommodation.
Ability to speak clearly and annunciate the designated spoken language(s) on a phone call and to others within the Supervisor and Manager levels.
Ability to hear, with or without accommodation, and listen for understanding with others in the designated spoken language(s), with or without accommodation.
Ability to follow directions and logical process flows, with or without accommodation.

Internal Eligibility Criteria:

No active PIP within the last 6 months
Good Attendance Record, 85% or higher for the last 90 days
QA Scores, 85% or higher average for the last 90 days
LOB KPIs at or above goal for the last 90 days
For lateral transfers, 6 months in current role/LOB
For promotions, no minimum tenure required
1 year of previous leadership within a call center environment preferred

This description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive, nor the specific duties of any one incumbent.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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