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Assistant Manager(09672) 325 J St
Domino's
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…videos, coaching guides, quizzes, and on-the-job training. You lead the charge in your training by working at your own pace, asking questions, and always looking to the next step for your…
Added 1 min ago
Delivery Driver(09222) - 35 Windmill Cir
Domino's
Abilene, TX
Route orders to yourself in Pulse routing program within 1 minute of leaving the store.
Added 1 min ago
General Manager(04690) - 221765 Great Mills Road
Domino's
Lexington Park, MD
· Lead Team Members in operation excellence and promotion of brand standards
Added 1 min ago
AC
Employee Engagement Program Manager
Aston Carter
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- $55 to $60 USD / hour
…people together?We're seeking an experienced Employee Engagement Program Manager to help strengthen culture, connection, and engagement across a large, global organization. This highly…
Added 1 min ago
AC
Sales Coordinator
Aston Carter
Saint Paul, MN
- $24.04 to $28.85 USD / hour
Monitor open orders and proactively communicate updates regarding inventory, lead times, and shipment schedules.
Added 2 mins ago
KK
After School Program Site Coordinator
Kamaaina Kids
Kailua
- $22 to $26 USD / hour
Have you worked in a classroom, after-school program, or youth setting - and are ready to step into a leadership role? Kamaʻāina Kids, Hawaiʻi’s largest locally owned nonprofit serving…
Added 2 mins ago
KK
Hawaiian Immersion After School Group Leader
Kamaaina Kids
Kailua
- $18 to $21 USD / hour
We’re hiring After School Group Leaders for our Kamakau Hawaiian Language Immersion Program in Kāneʻohe, where ʻŌlelo Hawaiʻi is not a subject - it’s the foundation of everything we do.
Added 3 mins ago
Assistant Nurse Operations Manager (ANOM) - Labor & Delivery (L&D)
Orlando Health
ORLANDO, FL
…Orlando Health Winnie Palmer Hospital for Women & Babies and help lead a team dedicated to providing exceptional, compassionate care to mothers and babies throughout one of life’s most…
Added 3 mins ago
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Volunteer Services Specialist
American National Red Cross
Statewide, AK
- $64,240 to $70,664 USD / year
Lead and train volunteer leaders to conduct a comprehensive volunteer onboarding program for each volunteer position.
Added 4 mins ago
CM
Senior Business Technical Analyst
Centene Management Company LLC
Remote, United States
- $87,700 to $157,800 USD / year
Manages end-to-end data exchange with internal partners and external vendors, including lead lists, outreach response and disposition files, and vendor-specific file layouts and formats.
Added 4 mins ago
Wastewater Technician II
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+ Communicate with lead operator and/or wastewater operators for clarification of problems; discuss preventive techniques with equipment users.
Added 6 mins ago
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Customer Resources Specialist
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East Point, GA
- $21 USD / hour
…calculations. Work is performed under the general supervision of the Lead Customer Service…
Added 7 mins ago
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Accounting Manager
GITAI
Los Angeles, CA
- $105,000 to $145,000 USD / year
Partner with Engineering, Manufacturing, Procurement, and Program Management teams to ensure accurate project cost tracking and financial reporting.
Added 7 mins ago
Assistant Professor (Physics) - 0076383
University of Hawaii
Kapolei, HI
Lead the design, management, and continuous improvement of the physics instructional laboratory space, including the acquisition and maintenance of scientific equipment.
Added 8 mins ago
Senior Process Engineer
Actalent
San Diego, CA
Lead and own New Product Introduction (NPI) activities from initial introduction through successful production launch.
Added 8 mins ago
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Electrical Engineer
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- $35 to $45 USD / hour
Lead project scoping work and align appropriate cost, quality targets, and schedules with stakeholders to establish realistic and achievable project plans.
Added 10 mins ago
SCADA Commissioning Engineer
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GE Vernova is seeking a skilled SCADA System Engineer to lead and execute pre-commissioning, commissioning, integration, testing, and maintenance activities for Supervisory Control and Data…
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Transformer Team Leader
GE Vernova
Houston, TX
GE Vernova is seeking an experienced Transformer Team Leader to lead and execute site activities related to the installation, overhaul, testing, maintenance, and commissioning of large…
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Commissioning Protection Engineer
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Assistant Store Manager 1A - Low Volume Store
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Our organization’s values shape our culture and guide our interactions with program participants, customers, and each other. Our shared commitment to Living the Mission; Promoting Teamwork;…
Added 12 mins ago
Pastry Cooks of All Levels
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Ability to work independently and lead by example.
Added 12 mins ago
Electrical Construction Designer III
Rosendin
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…on drawings. Work closely with project manager and project lead engineer and take design lead on projects. Coordinates with clients, architects, and other discipline engineers to complete…
Added 12 mins ago
Senior Engineering Team Lead
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The Senior Engineering Team Lead is an advanced-level engineering management position responsible for overseeing larger or more complex project work and may oversee several Engineering Team…
Added 12 mins ago
Engineer I
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…customers under the direct supervision of the Engineering Team Lead or Manager to ensure that the project complies with all engineering…
Added 12 mins ago
Engineer I
Rosendin
Sterling, VA
…customers under the direct supervision of the Engineering Team Lead or Manager to ensure that the project complies with all engineering…

VXI GLOBAL SOLUTIONS LLC

Supervisor, Operations

United States

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Job details

Experience: Minimum of 2 years previous related experience in fast paced leadership role
Posting language: English
Posted: Nov 6, 2026

Original job description

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

A VXI Contact Center Team Lead is responsible for the day-to-day operations of a team of Customer Service Associates. This position has a direct and immediate impact on the overall efficiency and profitability of the company.

Your Day to Day:

Exhibit the Culture of Performance and Core Values; Teamwork, Integrity, and Excellence by regularly applying as guiding principles in the decisions and actions chosen based on Reason, Record, and Circumstance.
Meeting or exceeding KPI's.
Accomplishes team results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and motivating employees; coordinating and enforcing system policies, procedures, and productivity standards.
Responsible for the day-to-day application of organizational policies and procedures. Recognizes and recommends operational improvements to increase agent performance.
Avoid legal challenges by maintaining compliance with client service agreements and legal requirements.
Monitors performance of staff members according to established standards.
May participate in hiring decisions and conduct performance appraisals.
Other tasks and duties as assigned by the leadership team.

Knowledge, Skills, and Abilities

Able to coach and motivate in accordance with the company's Performance Culture.
Detail-oriented.
Familiar with contact center tools, systems, and methodologies.
Strong MS Office skills including Word, Excel, and PowerPoint.
Adaptable to swift program changes, developing skills in proactive critical thinking and problem-solving.
Flexible with schedule to accommodate working in a 24x7 environment and international time zones.
Meet or exceed KPI’s
Strong phone presence with exemplary customer service skills
Good standing attendance
Adaptable to changes with the needs of the seasonal needs
Flexible with scheduling (Morning, nights, and weekends) to accommodate client Hours of Operations
Minimum of 2 years previous related experience in fast paced leadership role
Critical thinking and problem-solving skills
Ability to identify RCA, coach and motivate team
Experience in planning, multi-tasking, and managing time effectively
Ability to be seated for 2 - 4 hours at any one time, with or without accommodation.
Ability to speak clearly and annunciate the designated spoken language(s) on a phone call and to others within the Supervisor and Manager levels.
Ability to hear, with or without accommodation, and listen for understanding with others in the designated spoken language(s), with or without accommodation.
Ability to follow directions and logical process flows, with or without accommodation.

Internal Eligibility Criteria:

No active PIP within the last 6 months
Good Attendance Record, 85% or higher for the last 90 days
QA Scores, 85% or higher average for the last 90 days
LOB KPIs at or above goal for the last 90 days
For lateral transfers, 6 months in current role/LOB
For promotions, no minimum tenure required
1 year of previous leadership within a call center environment preferred

This description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive, nor the specific duties of any one incumbent.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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