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CN
GOLF RECREATION AID
Commander, Navy Installations Command
Great Lakes, IL
- $15 USD / hour
This position is located within Mid-Atlantic Region, Support Services Program, MWR Department, Commercial Activities Division, Golf Branch The purpose of this position is to provide and…
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UM
TRAINING SPECIALIST (BUSINESS OPERATIONS) NF3
U.S. Marine Corps
Twentynine Palms, CA
- $22 to $25 USD / hour
…a training need. Plans and executes all corporate training program initiatives. Works with team members to schedule training needs and requirements. Works with team members to develop IDPs…
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UM
EXPERIENCE SPECIALIST NF2
U.S. Marine Corps
Twentynine Palms, CA
- $20 USD / hour
Leads the Customer Service Desk or central checkout operations in collaboration with the Experience Manager, Sales Manager, Store Manager or Marine Mart Manager. Completes all sales and…
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FA
Program Manager (Business Analysis & Formulation)
Federal Aviation Administration
Washington, DC
- $150,392 to $228,000 USD / year
…align with the objectives of AJV, the ATO, and the FAA. The Program Manager must apply a deep understanding of the technical aspects of budget formulation and business analysis to guide the…
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AN
SUPERVISORY LOGISTICS MANAGEMENT SPECIALIST
Army National Guard Units
Carson City, NV
- $99,218 to $128,987 USD / year
…monitor, control and coordinate the logistical services support operations of the Storage and Distribution Branch, Property Management Branch, Material Management Branch and Transportation…
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VH
Chaplain
Veterans Health Administration
Salt Lake City, UT
- $89,508 to $116,362 USD / year
…out a ministry which is highly integrated into VHA's Chaplain…
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VH
Licensed Practical Nurse- Home Based Primary Care
Veterans Health Administration
Bismarck, ND
- $61,361 to $79,772 USD / year
…complex nursing care, coordinates services, supports daily program operations, and helps ensure Veterans and their families receive safe, respectful, and responsive…
Added just now
VH
Nurse (Community Living Center)
Veterans Health Administration
Boise, ID
- $71,488 to $147,277 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and…
Added 2 mins ago
Shift Leader - 1590 Newmark Ave
Taco Bell
COOS BAY, OR
Are you ready to lead a team, manage shifts, and develop your leadership skills while working alongside friendly colleagues in a fast-paced environment? Whether you're looking for a…
Added 2 mins ago
Sr Director - Advanced Therapies External Manufacturing
Lly Lebanon Adv Therapies
United States
The Senior Director Advanced Therapies External Manufacturing Operations is responsible for providing leadership and oversight for the production operations of Advanced Therapies contract…
Added 3 mins ago
VH
Lead Health System Specialist (Credentialing and Privileging)
Veterans Health Administration
West Haven, CT
- $88,005 to $114,413 USD / year
…direction and support to the C&P Specialists, C&P Manager and to program…
Added 3 mins ago
VH
Dietitian (Clinical)
Veterans Health Administration
San Francisco, CA
- $111,003 to $144,312 USD / year
…Health (IH) team and the Interdisciplinary Pain Rehabilitation Program (IPRP) to provide evidence-based nutrition care. The Integrative Health Dietitian delivers direct patient care,…
Added 3 mins ago
VH
Physician (Ophthalmologist)
Veterans Health Administration
Columbia, MO
- $300,000 to $375,000 USD / year
Education Debt Reduction Program (Student Loan Repayment): Learn more.
Added 3 mins ago
VH
Lead Purchasing Agent
Veterans Health Administration
Vancouver, WA
- $54,370 to $70,682 USD / year
…The position provides technical guidance, coordination, and leadership to a team of Purchasing Agents performing procurement…
Added 3 mins ago
VH
Transportation Specialist
Veterans Health Administration
Oklahoma City, OK
- $50,460 to $80,243 USD / year
…City VA Health Care System and is responsible for providing program oversight, leadership, and training for employees authorized to operate fleet vehicles and use associated fleet credit…
Added 3 mins ago
FA
Program Manager
Federal Aviation Administration
El Segundo, CA
- $130,314 to $202,026 USD / year
The Operations Support Manager (OSM) position serves as first level Manager of an assigned workforce consisting of Management & Program Analysts and/or assistants, Administrative Officers,…
Added 3 mins ago
VH
Registered Nurse
Veterans Health Administration
Charleston, SC
- $68,292 to $137,614 USD / year
…by one of the following accrediting bodies at the time the program was completed by the applicant: The Accreditation Commission for Education in Nursing (ACEN) or The Commission on…
Added 3 mins ago
VB
Supervisory Vocational Rehabilitation Counselor
Veterans Benefits Administration
Las Vegas, NV
- $108,719 to $141,337 USD / year
…veterans, the benefits and services available through the VR&E…
Added 3 mins ago
VH
Registered Nurse - Case Manager/Care Coordinator (EDRP)
Veterans Health Administration
Fort Bliss, TX
- $77,964 to $133,738 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and…
Added 3 mins ago
VH
Registered Nurse - Clinical Coordinator
Veterans Health Administration
Quincy, IL
- $68,823 to $114,737 USD / year
Provides leadership and oversight for the day-to-day operations of the ambulatory care site, ensuring the delivery of safe, high-quality, patient-centered care.
Added 6 mins ago
VH
Physician-Anesthesiologist
Veterans Health Administration
Houston, TX
- $380,000 to $400,000 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and…
Added 6 mins ago
PB
Inspector General
Pension Benefit Guaranty Corporation
District of Columbia, DC
- $228,000 to $248,000 USD / year
Plan, develop, and implement an independent audit program to review PBGC's programs and operations which encompasses (1) examination of financial transactions, accounts, and reports,…
Added 6 mins ago
PB
Inspector General
Pension Benefit Guaranty Corporation
District of Columbia, DC
- $228,000 to $248,000 USD / year
Plan, develop, and implement an independent audit program to review PBGC's programs and operations which encompasses (1) examination of financial transactions, accounts, and reports,…
Added 6 mins ago
VH
Program Specialist
Veterans Health Administration
Providence, RI
- $69,905 to $90,882 USD / year
The incumbent serves as a Program Specialist and is assigned to the Chief of Staff Office, at a VA Medical Center (VAMC) and is responsible for conducting analytical reviews, managing and…
Added 6 mins ago
UP
INTELLIGENCE SPECIALIST
U.S. Pacific Fleet
Dam Neck Naval Facility, Virginia Beach, VA
- $108,019 to $140,426 USD / year
…synthesizing all-source data to support kinetic and non-kinetic operations, operational planning, and command…

VXI GLOBAL SOLUTIONS LLC

Supervisor, Operations

United States

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Job details

Experience: Minimum of 2 years previous related experience in fast paced leadership role
Posting language: English
Posted: Nov 6, 2026

Original job description

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

A VXI Contact Center Team Lead is responsible for the day-to-day operations of a team of Customer Service Associates. This position has a direct and immediate impact on the overall efficiency and profitability of the company.

Your Day to Day:

Exhibit the Culture of Performance and Core Values; Teamwork, Integrity, and Excellence by regularly applying as guiding principles in the decisions and actions chosen based on Reason, Record, and Circumstance.
Meeting or exceeding KPI's.
Accomplishes team results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and motivating employees; coordinating and enforcing system policies, procedures, and productivity standards.
Responsible for the day-to-day application of organizational policies and procedures. Recognizes and recommends operational improvements to increase agent performance.
Avoid legal challenges by maintaining compliance with client service agreements and legal requirements.
Monitors performance of staff members according to established standards.
May participate in hiring decisions and conduct performance appraisals.
Other tasks and duties as assigned by the leadership team.

Knowledge, Skills, and Abilities

Able to coach and motivate in accordance with the company's Performance Culture.
Detail-oriented.
Familiar with contact center tools, systems, and methodologies.
Strong MS Office skills including Word, Excel, and PowerPoint.
Adaptable to swift program changes, developing skills in proactive critical thinking and problem-solving.
Flexible with schedule to accommodate working in a 24x7 environment and international time zones.
Meet or exceed KPI’s
Strong phone presence with exemplary customer service skills
Good standing attendance
Adaptable to changes with the needs of the seasonal needs
Flexible with scheduling (Morning, nights, and weekends) to accommodate client Hours of Operations
Minimum of 2 years previous related experience in fast paced leadership role
Critical thinking and problem-solving skills
Ability to identify RCA, coach and motivate team
Experience in planning, multi-tasking, and managing time effectively
Ability to be seated for 2 - 4 hours at any one time, with or without accommodation.
Ability to speak clearly and annunciate the designated spoken language(s) on a phone call and to others within the Supervisor and Manager levels.
Ability to hear, with or without accommodation, and listen for understanding with others in the designated spoken language(s), with or without accommodation.
Ability to follow directions and logical process flows, with or without accommodation.

Internal Eligibility Criteria:

No active PIP within the last 6 months
Good Attendance Record, 85% or higher for the last 90 days
QA Scores, 85% or higher average for the last 90 days
LOB KPIs at or above goal for the last 90 days
For lateral transfers, 6 months in current role/LOB
For promotions, no minimum tenure required
1 year of previous leadership within a call center environment preferred

This description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive, nor the specific duties of any one incumbent.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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