Jobs in the United States

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Added 1 min ago
TC
Loss Prevention Associate II
TJX Companies
South Burlington, VT
- $16 to $18.6 USD / hour
…prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores - TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and…
Added 1 min ago
Store Manager
TJX Companies
Bradenton, FL
…prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores - TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and…
Added 1 min ago
TC
Key Carrier
TJX Companies
Suffolk, VA
- $15.5 to $16 USD / hour
…prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores - TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and…
Added 1 min ago
TC
Key carrier
TJX Companies
Bedford, MA
- $18.25 to $18.75 USD / hour
…prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores - TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and…
Added 1 min ago
TC
Retail Key Carrier Coordinator
TJX Companies
Hialeah Gardens, FL
- $17 to $17.5 USD / hour
…prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores - TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and…
Added 1 min ago
TC
Merchandise Controller
TJX Companies
Lordstown, OH
- $20.95 to $28.25 USD / hour
…prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores - TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and…
Added 1 min ago
IG
Operations Project Manager
Insight Global
Chanhassen, MN
- From $114 USD / hour
A global industrial manufacturing organization is launching an operations risk mitigation and manufacturing network optimization program focused on improving manufacturing efficiency,…
Added 1 min ago
Prime Contacts Administrator
Bechtel
Lake Charles, LA
In this role, you will assist the Project Manager by administering prime contracts for complex projects. You will work with the project team to establish the contract baseline, management…
Added 3 mins ago
Manager, Programs & Impact
The Aspen Institute
Washington, DC
The Aspen Institute is a global nonprofit organization whose purpose is to ignite human potential to build understanding and create new possibilities for a better world. Founded in 1949,…
Added 3 mins ago
Strategic Growth Manager
Compass
Atlanta, GA
As a Strategic Growth Manager you will be at the center of our growth strategy, directly responsible for driving net-new revenue across our company-owned brokerages, which may include…
Added 3 mins ago
Strategic Growth Manager
Compass
Atlanta, GA
As an Account Executive, AKA "Strategic Growth Manager", you will be at the center of our growth strategy, directly responsible for driving net-new revenue across our company-owned…
Added 3 mins ago
Account Executive (Marietta office)
Compass
Atlanta, GA
As an Account Executive, AKA "Strategic Growth Manager", you will be at the center of our growth strategy, directly responsible for driving net-new revenue across our company-owned…
Added 3 mins ago
Account Executive
Compass
Atlanta, GA
As an Account Executive, AKA "Strategic Growth Manager", you will be at the center of our growth strategy, directly responsible for driving net-new revenue across our company-owned…
Added 3 mins ago
Account Executive
Compass
Atlanta, GA
As an Account Executive, AKA "Strategic Growth Manager", you will be at the center of our growth strategy, directly responsible for driving net-new revenue across our company-owned…
Added 4 mins ago
Diesel Technician - 2nd Shift - Heavy Duty Trucks
Republic Services
Mt Laurel, NJ
POSITION SUMMARY: With direct supervision from a Lead Technician, Maintenance Supervisor or Maintenance Manager, a Maintenance Technician B performs repair and maintenance work on diesel…
Added 4 mins ago
Maintenance Clerk
UBLIC WASTE SERVICES OF SOUTHERN CALIFORNIA, LLC
Anaheim, CA
Supports the Fleet Manager with analysis of fleet operations reports. This includes analyzing data, identifying trends and outliers, and correcting mistakes where appropriate. Resolves data…
Added 4 mins ago
Lab/Facility Chemist I
ENVIRITE OF OHIO, INC.
Canton, OH
Participates in the generation of SOPs and Work Instructions (WI), under the supervision of the Laboratory Manager.
Added 4 mins ago
Senior Manager In-Person/Employee Co-Brand Acquisition
United Airlines
Chicago, IL
The Senior Manager - Co-Brands leads card acquisition strategy through United’s in-person “live” channels, including inflight, airport, call center, and lounges. The leader will develop and…
Added 5 mins ago
A
Quality Assurance Inspector
Aerotek
Sand Springs, OK
- $26 to $29 USD / hour
Assist the QA Manager in ensuring all documentation is current.
Added 5 mins ago
A
Maintenance Helper
Aerotek
Richmond, VA
- $22.5 USD / hour
Support the maintenance manager with basic maintenance tasks, including minor troubleshooting of equipment and mechanical systems.
Added 5 mins ago
A
3rd Shift PM Mechanic
Aerotek
Westampton, NJ
- $32 to $35 USD / hour
…reporting to the Lead Maintenance Technician and Facilities Manager. Training will be conducted on the 1st…
Added 6 mins ago
A
Environmental Remediation Area Manager
AECOM
Remote, United States
- $131,000 to $165,000 USD / year
…to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and…
Added 6 mins ago
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Environmental Remediation Area Manager
AECOM
Indianapolis, IN
- $131,000 to $165,000 USD / year
…to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and…
Added 6 mins ago
A
Environmental Remediation Area Manager
AECOM
Cleveland, OH
- $131,000 to $165,000 USD / year
…to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and…
Added 6 mins ago
A
Environmental Remediation - Area Manager
AECOM
Louisville, KY
- $131,000 to $165,000 USD / year
…to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and…

VXI GLOBAL SOLUTIONS LLC

Supervisor, Operations

United States

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Job details

Experience: Minimum of 2 years previous related experience in fast paced leadership role
Posting language: English
Posted: Nov 6, 2026

Original job description

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

A VXI Contact Center Team Lead is responsible for the day-to-day operations of a team of Customer Service Associates. This position has a direct and immediate impact on the overall efficiency and profitability of the company.

Your Day to Day:

Exhibit the Culture of Performance and Core Values; Teamwork, Integrity, and Excellence by regularly applying as guiding principles in the decisions and actions chosen based on Reason, Record, and Circumstance.
Meeting or exceeding KPI's.
Accomplishes team results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and motivating employees; coordinating and enforcing system policies, procedures, and productivity standards.
Responsible for the day-to-day application of organizational policies and procedures. Recognizes and recommends operational improvements to increase agent performance.
Avoid legal challenges by maintaining compliance with client service agreements and legal requirements.
Monitors performance of staff members according to established standards.
May participate in hiring decisions and conduct performance appraisals.
Other tasks and duties as assigned by the leadership team.

Knowledge, Skills, and Abilities

Able to coach and motivate in accordance with the company's Performance Culture.
Detail-oriented.
Familiar with contact center tools, systems, and methodologies.
Strong MS Office skills including Word, Excel, and PowerPoint.
Adaptable to swift program changes, developing skills in proactive critical thinking and problem-solving.
Flexible with schedule to accommodate working in a 24x7 environment and international time zones.
Meet or exceed KPI’s
Strong phone presence with exemplary customer service skills
Good standing attendance
Adaptable to changes with the needs of the seasonal needs
Flexible with scheduling (Morning, nights, and weekends) to accommodate client Hours of Operations
Minimum of 2 years previous related experience in fast paced leadership role
Critical thinking and problem-solving skills
Ability to identify RCA, coach and motivate team
Experience in planning, multi-tasking, and managing time effectively
Ability to be seated for 2 - 4 hours at any one time, with or without accommodation.
Ability to speak clearly and annunciate the designated spoken language(s) on a phone call and to others within the Supervisor and Manager levels.
Ability to hear, with or without accommodation, and listen for understanding with others in the designated spoken language(s), with or without accommodation.
Ability to follow directions and logical process flows, with or without accommodation.

Internal Eligibility Criteria:

No active PIP within the last 6 months
Good Attendance Record, 85% or higher for the last 90 days
QA Scores, 85% or higher average for the last 90 days
LOB KPIs at or above goal for the last 90 days
For lateral transfers, 6 months in current role/LOB
For promotions, no minimum tenure required
1 year of previous leadership within a call center environment preferred

This description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive, nor the specific duties of any one incumbent.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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