Jobs in the United States

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Added 5 mins ago
MEP Project Manager/Superintendent
Related
West Palm Beach, FL
Related Ross is seeking a MEP Project Manager/Superintendent to join their team in West Palm Beach, FL. The MEP Project Manager/Superintendent leads the management, direct supervision, and…
Added 5 mins ago
Project Manager, Tenant Fitout - Data Center
Related
St. Louis, MO
…American technology company. We are seeking an experienced Project Manager with a strong background in data center construction to support this project. This role spans all phases of…
Added 14 mins ago
Operations Manager
VXI GLOBAL SOLUTIONS LLC
United States
…Philippines. We are seeking a dynamic Contact Center Operations Manager to join our…
Added 15 mins ago
Virtual Construction Manager
Jobgether
Remote, United States
The Virtual Construction Manager will lead Building Information Modeling (BIM) and Virtual Design and Construction (VDC) initiatives across construction projects, combining technical…
Added 15 mins ago
Revenue Growth Operations Manager
Jobgether
Remote, United States
We are looking for an experienced Revenue Growth Operations Manager to strengthen the operational performance of a growing organization operating at the intersection of defense, technology,…
Added 20 mins ago
DC
SharePoint Migration Specialist
Decca Consulting LLC
Salem, Oregon, OR
- $65 to $70 USD / hour
We are seeking an experienced SharePoint Migration Specialist to support an enterprise content management modernization initiative. The ideal candidate will have hands-on experience…
Added 25 mins ago
DD
Merchandising Intern
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DALLAS, TX
- $15 USD / hour
Abide by and lead others in Tri Delta’s project management process and practices.
Added 26 mins ago
Manager, Programming
USA - 3316 Takeda Development Center Americas, Inc.
Boston, MA
POSITION DESCRIPTION: Takeda Development Center Americas, Inc. is seeking a Manager, Programming with the following duties: lead study-level statistical programming and related oversight…
Added 29 mins ago
Technology Category Manager
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Austin, TX
Now hiring a Category Manager to join our Technology team! In this role, you will serve as the single point of contact for Supply Chain from intake and strategy to final implementation of…
Added 36 mins ago
Human Resources Manager
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Strong organizational and project management skills.
Added 37 mins ago
Pharmacy Executive IV - Children’s Hospital Association (CHA)
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Lead practical assessments of pharmacy and medication-management programs across acute-care health systems, infusion centers, ambulatory surgery centers, and affiliated clinics, with…
Added 46 mins ago
Provider Network Education & Communication Specialist
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Remote, United States
…and resource materials, the Provider Experience and Account Management team with instructing providers on operational processes and procedures for participating in Horizon’s network and…
Added 49 mins ago
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Merchandising Intern
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DALLAS, TX
- $15 USD / hour
Abide by and lead others in Tri Delta’s project management process and practices.
Added 49 mins ago
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Summer Housing Intern
Tri Delta
DALLAS, TX
- $15 USD / hour
As a Summer 2027 Housing Intern, you will do all of this while developing project management skills, gaining real facilities & operations experience, and helping elevate Tri Delta’s homes…
Added 52 mins ago
Mgr Environ & Sustainability Svcs
CPS Energy
San Antonio, TX
The Manager, Environmental & Sustainability leads a team responsible for waste management, cultural resources, natural resources, project management and environmental compliance programs…
Added 54 mins ago
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Deputy Managing Editor, Limited Term
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Remote, United States
- $129,776 to $162,220 USD / year
Excellent organizational and project management skills, with the ability to prioritize competing assignments and manage multiple projects simultaneously.
Added 54 mins ago
Demand Generation Manager
Jobgether
Remote, United States
As a Demand Generation Manager, you will lead strategic marketing programs designed to generate qualified pipeline and accelerate business growth within the healthcare technology sector.…
Added 54 mins ago
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Electrical Designer / Project Manager
STRM Recruiting
Portland, OR
- $90,000 to $170,000 USD / year
We are looking for an Electrical Designer / Project Manager who combines technical design experience, confident project leadership, and a genuine passion for serving clients.
Added 55 mins ago
Facilities Manager - Saginaw Area
The Pivot Group Network
Saginaw · Saginaw, MI
Are you a forward-thinking professional with a passion for excelling as a facilities manager? The Pivot Group Network, a Michigan manufacturing-focused recruiting group, is committed to…
Added 58 mins ago
Assistant Nurse Manager, Emergency Department, FT Days - VWCH
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Overall Department management when Director is unavailable or otherwise needs assistance
Added 58 mins ago
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Territory Manager - Munhall, PA
Reynolds American
United States
- $68,700 USD / year
Reynolds American has an exciting opportunity for a Territory Manager within our Marketing Function in Munhall, PA.
Added 59 mins ago
Continuous Improvement Leader - Adrian Area
The Pivot Group Network
Adrian · Adrian, MI
Support 5S, value stream mapping, and visual management efforts.
Added 59 mins ago
Facilities Manager - Wixom Area
The Pivot Group Network
Wixom · Wixom, MI
Are you ready to take on a challenging and rewarding opportunity in facilities manager? The Pivot Group Network, a Michigan manufacturing-focused recruiting group, is committed to building…
Added 59 mins ago
Engineering Manager - Shelby Township Area
The Pivot Group Network
Shelby Township · Shelby Township, MI
This posting covers Engineering Manager opportunities with manufacturers based in and around Shelby Township in Macomb County, within about 30 minutes of the city, including Auburn Hills,…
Added 59 mins ago
Engineering Manager - Livonia Area
The Pivot Group Network
Livonia · Livonia, MI
This posting covers Engineering Manager opportunities with manufacturers based in and around Livonia in Wayne County, within about 30 minutes of the city, including Southfield, Farmington…

VXI GLOBAL SOLUTIONS LLC

Operations Manager

United States

Apply on wd12.myworkdaysite.com About employer

Applications open in a new tab.

Job details

Education: High school diploma
Posting language: English
Posted: Nov 13, 2026

Original job description

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

VXI Global Solutions is a leading provider of business process and information technology outsourcing, offering comprehensive services to its clients. Our company specializes in contact center and BPO services, software development, quality assurance testing, and infrastructure outsourcing. Headquartered in the United States, VXI employs 40,000 people around the world including locations in China and the Philippines. We are seeking a dynamic Contact Center Operations Manager to join our team. At VXI, we are guided by our Values of Excellence, Integrity, Teamwork, Agility, and Inventiveness.

Contact Center Operations Manager Overview:

The Operations Manager will be directly responsible for the culture, engagement, performance, and overall success of the campaign by ensuring direct reports are properly managed and developed to effectively support the campaign. This position requires a strategic leader who knows how and when to be tactical. A creative game-changer who is not afraid to roll up his/her sleeves to get the job done!

Your Day to Day:

Adhere to company policies on ethics and integrity
Coach and develop team lead to more efficiently run a team of associates and meet KPIs and performance standards
Work with Client Services Team and Operations Director to ensure that all client and VXI objectives are met.
Develop and maintain department understanding of client expectations and customer needs in order to set organizational direction and create opportunities to achieve objectives.
Develop, grow, and maintain a positive employee experience, increase employee capabilities and job satisfaction while ensuring that we uphold our standards and surpass the expectations of our clients.
Develop “The Plan” and lead the team by allocating resources, assigning responsibilities, coordinating, communicating, and participating in the activities necessary to achieve company goals.
Guide the team to achieve performance metrics, troubleshoot problem areas, and recommend corrective/preventative action plans.
Lead and direct audits in order to improve business processes and activities.
Conduct reviews with Clients and Management Team to evaluate lessons learned and ensure best practices are integrated into process improvement efforts.
Partner with Human Resources to co-manage all staff issues, including staffing and selection, goal setting, annual reviews, compensation planning, and career development.
Partner with Workforce Management to ensure staffing and production remain at appropriate levels.
Maintain constant and open communication with all stakeholders.
Ensure that VXI is represented well to internal clients (our employees), external clients (and their customers), and the community at large.

To be successful, you must:

Must be able to do root cause analysis.
Must know how to manage line adherence.
Have the ability to see the big picture and how it relates to the success of VXI.
Be a natural leader who can energize multiple teams in an environment of change and growth.
Be honest and inspire the team to operate with integrity.
Have experience successfully managing contact center(s)/campaigns in excess of 200 employees.
Have experience using Microsoft Project, Outlook, and Office (Word, Excel, and PowerPoint).
Be flexible and adaptable to changing business needs.
Possess excellent verbal, written, and presentation skills.
Have the ability to deliver persuasive, confident and articulate communication across all levels internally and externally.
Possess excellent judgment/problem solving skills.
Have excellent interpersonal, organizational, mediation, and negotiation skills.
Be recognized as a natural influencer with an ability to find creative solutions to deliver business plan targets.
Have an advanced understanding and competency in Contact Center Workforce Management discipline.
Have an advanced understanding of IT/Telephony systems within a contact center.
Effective time management skills including ability to multitask, organize and prioritize
Have experience in effectively delivering change within a sales and customer-focused organization.
A self-starter able to facilitate strategic discussion to move business forward.
P&L management within a Contact Center environment.

The Education/Experience required:

High School Diploma Required
Bachelor’s degree preferred
3+ years in a Contact Center Operations Management role with a demonstrated ability to lead people and gain results preferred
3+ years as in Operations Manager/Leadership role required

Things to know:

Flexible with schedule to accommodate working in a 24x7 environment and international time zones.
Must be able to pass a background check and drug screen.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Apply on wd12.myworkdaysite.com About employer

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Jobs in the United States