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UO
REGISTERED NURSE (D. Dan and Betty Kahn Health Care Pavilion-PAV 10-Cardiac Thoracic Surgery)
University of Michigan
Ann Arbor, MI
- $43.46 to $67.4 USD / hour
…become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine…
Added 1 min ago
UO
REGISTERED NURSE: University Hospital (5B Medical/Surgical Unit)
University of Michigan
Ann Arbor, MI
- $43.46 to $67.4 USD / hour
…become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine…
Added 1 min ago
UO
REGISTERED NURSE Registered Nurse- Post Acute Care Services (Decentralized Float- Patient Monitoring at Home, House Call, Michigan Visiting Nurse)
University of Michigan
Ann Arbor, MI
- $43.46 to $67.4 USD / hour
…become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine…
Added 1 min ago
UO
REGISTERED NURSE: University Hospital (Dual Unit-7W Adult BMT/8E Adult Surgical Telemetry Unit)
University of Michigan
Ann Arbor, MI
- $43.46 to $67.4 USD / hour
…become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine…
Added 1 min ago
UO
REGISTERED NURSE: Ambulatory Care Services: Brighton Center for Specialty Care, Rogel Cancer Center
University of Michigan
Ann Arbor, MI
- $43.46 to $67.4 USD / hour
…become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine…
Added 1 min ago
UO
CLINICAL CARE COORDINATOR (Ambulatory Care- Pediatric Medical Specialties- Pediatric Diabetes Clinic)
University of Michigan
Ann Arbor, MI
- $44.83 to $69.71 USD / hour
…become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine…
Added 1 min ago
UO
REGISTERED NURSE (Mott Children's Hospital- Graduate Nurse Internship- 7 East)
University of Michigan
Ann Arbor, MI
- $43.46 to $67.4 USD / hour
…become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine…
Added 1 min ago
UO
REGISTERED NURSE (Mott Childrens Hospital-10W, Pediatric Cardio-Thoracic Unit GN Internship)
University of Michigan
Ann Arbor, MI
- $43.46 to $67.4 USD / hour
…become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine…
Added 1 min ago
Patient Care Technician
University of Michigan
Ann Arbor, MI
Added 1 min ago
Multifunction Services Associate Supervisor
University of Michigan
Ann Arbor, MI
Knowledge of University of Michigan and Michigan Medicine systems such as MiChart and ServiceNow
Added 1 min ago
Multifunction Services Intermediate Supervisor
University of Michigan
Ann Arbor, MI
Added 1 min ago
UO
Advanced Practice Professional (PA) Orthopaedic Surgery - Foot and Ankle
University of Michigan
Ann Arbor, MI
- $135,855 to $208,763 USD / year
…become one of the worlds most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine…
Added 1 min ago
UO
Advanced Practice Professional (Nurse Practitioner) Orthopaedic Surgery - Foot and Ankle
University of Michigan
Ann Arbor, MI
- $135,855 to $208,763 USD / year
…become one of the worlds most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine…
Added 1 min ago
Multifunction Services Intermediate Supervisor
University of Michigan
Ann Arbor, MI
Added 1 min ago
Patient Care Technician
University of Michigan
Ann Arbor, MI
Added 1 min ago
Pharmacy Buyer Senior
University of Michigan
Ann Arbor, MI
…Supply Chain Security Act (DSCSA) compliance and associated systems, and expert consultation on purchasing strategies, regulatory requirements, and operational…
Added 1 min ago
Clinical Pharmacist Specialist - Troy Center for Specialty Care
University of Michigan
Ann Arbor, MI
Added 1 min ago
Clinical Pharmacist Specialist (Ambulatory Solid Tumors) - Troy Center for Specialty Care
University of Michigan
Ann Arbor, MI
Added 1 min ago
Field Technician Associate
University of Michigan
Ann Arbor, MI
…equipment such as computers, phones, photocopiers, cloud-based systems, and AV/teleconferencing software and…
Added 1 min ago
Events Planner
University of Michigan
Ann Arbor, MI
Manage event invitations, registrations, guest lists, reminders, follow- up communications, and evaluations using designated systems.
Added 1 min ago
Associate Chief Digital & Information Officer (ACDIO)
University of Michigan
Ann Arbor, MI
Establish systems for portfolio governance, demand shaping, prioritization, accountability tracking, and performance transparency.
Added 1 min ago
Community Center Manager
University of Michigan
Ann Arbor, MI
…budget reconciliation and student billing, using M-Pathways systems; managing room and building access, monitoring and reporting security practices for an electronic access system for over…
Added 1 min ago
Administrative Coordinator/Project Coordinator
University of Michigan
Ann Arbor, MI
…non-PO vouchers as needed using the M-Pathways Procurement systems; Maintain accurate and complete documentation of financial transactions for review by Center manager and Epid dept. Submit…
Added 1 min ago
Digital Accessibility Specialist Intermediate
University of Michigan
Ann Arbor, MI
…highly organized, communicates effectively, enjoys streamlining systems and coordinating services, and has demonstrated experience advancing digital accessibility. The successful candidate…
Added 1 min ago
Patient Services Associate (Adult/Peds/Ophthy) - Brighton Center Specialty Care
University of Michigan
Brighton, MI
…become one of the world?s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine…

VXI GLOBAL SOLUTIONS LLC

Operations Manager - Tech Support

United States

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Job details

Education: High school diploma
Posting language: English
Posted: Nov 1, 2026

Original job description

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

About the job VXI Global Solutions is a leading provider of business process and information technology outsourcing, offering comprehensive services to its clients. Our company specializes in contact center and BPO services, software development, quality assurance testing, and infrastructure outsourcing. Headquartered in the United States, VXI employs 40,000 people around the world including locations in China and the Philippines.

We are seeking a dynamic Contact Center Operations Manager - Tech Support to join our team. At VXI, we are guided by our Values of Excellence, Integrity, Teamwork, Agility, and Inventiveness. Contact Center Operations Manager Overview:

The Operations Manager will be directly responsible for the culture, engagement, performance, and overall success of our Tech Support campaign by ensuring direct reports are properly managed and developed to effectively support the campaign. This position requires a strategic leader who knows how and when to be tactical. A creative gamechanger who is not afraid to roll up his/her sleeves to get the job done!

Your Day to Day:

Adhere to company policies on ethics and integrity
Coach and develop team lead to more efficiently run a team of associates and meet KPIs and performance standards
Work with Client Services Team and Operations Director to ensure that all client and VXI objectives are met.
Develop and maintain department understanding of client expectations and customer needs in order to set organizational direction and create opportunities to achieve objectives.
Develop, grow, and maintain a positive employee experience, increase employee capabilities and job satisfaction while ensuring that we uphold our standards and surpass the expectations of our clients.
Develop “The Plan” and lead the team by allocating resources, assigning responsibilities, coordinating, communicating, and participating in the activities necessary to achieve company goals.
Guide the team to achieve performance metrics, troubleshoot problem areas, and recommend corrective/preventative action plans.
Lead and direct audits in order to improve business processes and activities.
Conduct reviews with Clients and Management Team to evaluate lessons learned and ensure best practices are integrated into process improvement efforts.
Partner with Human Resources to co-manage all staff issues, including staffing and selection, goal setting, annual reviews, compensation planning, and career development.
Partner with Workforce Management to ensure staffing and production remain at appropriate levels.
Maintain constant and open communication with all stakeholders.
Ensure that VXI is represented well to internal clients (our employees), external clients (and their customers), and the community at large. To be successful, you must:
Must be able to conduct root cause analysis.
Have the ability to see the big picture and how it relates to the success of VXI.
Be a natural leader who can energize multiple teams in an environment of change and growth.
Be honest and inspire the team to operate with integrity.
Have experience successfully managing contact center(s)/campaigns in excess of 200 employees.
Have experience using Microsoft Project, Outlook, and Office (Word, Excel, and PowerPoint).
Be flexible and adaptable to changing business needs.
Possess excellent verbal, written, and presentation skills.
Have the ability to deliver persuasive, confident and articulate communication across all levels internally and externally.
Possess excellent judgment/problem solving skills.
Have excellent interpersonal, organizational, mediation, and negotiation skills.
Be recognized as a natural influencer with an ability to find creative solutions to deliver business plan targets.
Have an advanced understanding and competency in Contact Center Workforce Management discipline.
Have an advanced understanding of IT/Telephony systems within a contact center.
Effective time management skills including ability to multitask, organize and prioritize
Have experience in effectively delivering change within a sales and customer-focused organization.
A self-starter able to facilitate strategic discussion to move business forward.
P&L management within a Contact Center environment.

The Education/Experience required:

High School Diploma Required
Bachelor’s degree preferred
3+ years in a Contact Center Operations Management role with a demonstrated ability to lead people and gain results preferred
3+ years as in Operations Manager/Leadership role required
Previous leadership on a tech support campaign preferred
Flexible with schedule to accommodate working in a 24x7 environment and international time zones.
Must be able to pass a background check and drug screen.

This description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive, nor the specific duties of any one incumbent. Not included are duties and responsibilities common to all group manager positions including the requirements to attend or conduct staff meetings, prepare status reports, make internal and outside contacts, schedule; promote good housekeeping; enforce safety rules, security regulations, and standards of conduct; carry out equal employment opportunity policies; and to discipline, train, develop, and review the performance of subordinates.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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More about this job

Skills

Software development
Quality assurance
Troubleshoot
Improve business processes
Process improvement
Communication skills
Root cause analysis
Microsoft Project
Microsoft Outlook
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Adaptability
Presentation skills
Problem solving
Negotiation
Time management
Multitask
Sales
Operations management
Leadership
Wheel impact load detector

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